Technical support available to answer questions related to extensions?

Does Adobe provide technical support to Dreamweaver extension developers? I have questions related to developing dreamweaver extensions and I am not getting any answers from this forum. Can I pay Adobe technical support to answer my questions? Is there an Adobe employee moderating this forum that can answer this question?
Thanks,
mitzy_kitty

The DW team tries to answer questions when they can, but this is a user to user forum, so it is not officially moderated.
Also, try posting to the DW Wish List:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
The best place to find someone you can pay for help with DW extensions is probably on this forum. Also, try webassist.com.
HTH,
Randy

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I don't have time to look through answers other users have posted when i have an issue with your product. that's poor technical support. I downloaded the update and now my "go back one page" button doesn't work. you need to improve your support options.

Are you kidding me that your response is I need to create an account?

Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

Can someone plz confirm me that how i can change or update the security questions related to my apple id? as i have been never put them since i create my apple id but now due to some security reasons its asking me again and again the answers. i am unable

can someone plz confirm me that how i can change or update the security questions related to my apple id? as i have been never put them since i create my apple id but now due to some security reasons its asking me again and again the answers. i am unable to go through the process. thanks.

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

Can Technical Support That responds to my question???

*15 years using Nokia i did not find this problem .....
*my brother who lives in New York said that I would buy the greatest mobile device.
*IPhone
*He bought the device and sent it to me in Egypt.
*Found in the device What i wish.
*And suddenly two days ago the audio was completely gone.
* i.e when someone calls me there is no sound of the ringing tone.
* when i play a song there is no sound either.
*since i acquired the device i did not do anything detrimental to the device.
*Not Jailbreak or cydia.
*Only free software.
*i've searched for two days on internet this problem and did not find any solution.
*was it a mistake to purchase the device?
*The problem exists at the site of Apple.
*No solution
https://discussions.apple.com/thread/3470125?start=0&tstart=0
More than 93019 Views 113 Replies
For the same problem.
*Without a response from the company or technical
To resolve the problem.
*Tell me what i do?????
*Please i can't deal with any of my calls.
*my business is delayed because if this problem.

This is not Apple here. We are users just like you that attempt to answer technical support questions from other users. You may have found yourself with quite a problem. If there is a warranty issue with your phone, the warranty is not international. You would have to return the phone to someone is the US to take to the Apple store for warranty questions. This is one of the problems faced by individuals that purchase phones in a country other than the one they intend to use the device. Any device is subject to the possibility of a problem. If you have encountered one, then your only option is to do as I mentioned and return the phone to the US. Apple will not accept phones shipped to them and will not ship them outside of the country they are warrantied in.
Check the user guide at http://manuals.info.apple.com/en_US/iphone_user_guide.pdf and see if you can attempt any of the user troubleshooting steps and get your phone working again.

HT201363 I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help

I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Question to Adobe Customer Support or to Adobe Technical Support.

I have Adobe Dreamweaver CC Version 13.1 Build 6443 in Spanish, obtained via a Creative Cloud Subscription. How can I see it in English or modify it to an English (US) version? My Adobe ID is [email protected] . MORE, how can I send this question to Adobe Customer Support or to Adobe Technical Support?

See also
How can I change the language of my Creative Cloud installation?
http://forums.adobe.com/thread/1248798

Technical support interview questions

If you have intention to apply for technical support position, refer this list. They're 37 interview questions which 're the most often asked in technical support interview. Get your idea first I guess. You can see answer samples or suggestions and tips for each question by clicking on it. Link removed
I hope this helps you. Good luck in your interview.
Edited by: Lakshmipathi on Nov 11, 2011 2:33 PM
Please dont post such thread and deviate the forum rules

You can find all your questions here:
[Technical support interview questions|http://freeinterviewquestions.net/technical-support-interview-questions/]
Best rgs

Premium Technical Support still available?

Does Verizon still offer Premium Technical support?
All of the links I've found for it are broken. For example, working through the online support pages, I see this link for Premium Tech Support that doesn't work:
http://www22.verizon.com/residential/services/technicalsupport/
I'm looking for help with my Playstation 3, which keeps getting corrupt downloads using FiOS internet.

The phone number was found with a Google Search for verizon premium technical support phone number
1-877-718-6716
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Apple technical support *****. Can't even tell me how to hard reset my iPhone. I have to pay $300 to get an answer.

Can anyone tell me how to hard reset an iPhone? Thanks!

Apple Technical Support does not **** if you are within warranty or paid for AppleCare. Otherwise, you are expecting something for free when everyone else was required to pay. In my opinion, that would ****.
Apple's website has plenty of knowledgebase articles that you can access for free. You can try it too. I searched the Internet for iphone reset and here is one of the top hits:
http://www.apple.com/support/iphone/assistant/phone/#section_1
There are also the forums (i.e., here) where other users are more than willing to volunteer their time to help you solve issues.

Investigating a problem that's beyond the readily available technical support.

I've been having a problem with LR 4.4, apparently with a corrupt catalog, about which I've spoken at length with Technical Support in India several times, with discouraging results. The first three calls were with first-level support people; it became abundantly clear that the knowledge of these people is very limited: they couldn't even comprehend the nature of the problem. I then spoke this Friday evening for about three hours with a supervisor, a very pleasant man who clearly had a quite sophisticated knowledge of the workings of LR4 and tried very hard (and long) to help me resolve the problem. After three hours of meeting with continued frustration, he suggested he'd bring up the issue with colleagues at a Technical Support meeting they're having this coming Monday and then call me back. In the meantime, when I tried to start up LR to explore the problem further on my own, I found that it wouldn't launch. I've been through some of the more thoughtful discussions about this issue on this site, but none I've seen so far looks promising.
At this point, there seems to be no recourse with Adobe, beyond calling the Technical Support number that connects me with the facility in India. Does anyone know of any other approach?
Thanks for your attention.

I'll give it a try, but it's best done with a screen-shot, which I now can't make because I after my last telephone support session, I can't launch LR.
My catalog is corrupt. That was revealed by the support supervisor during the recent three-hour marathon session in which I gave him control of my computer. He elicited a corrupt-catalog error message, but unfortunately I don't know how and I don't have a copy.
I'm running LR 4.4 under Windows 7 (updated) on a Dell Optiplex 760. My image files are arranged chronologically under C:/Users/MyName/My Pictures in folders by year, one folder per year. Within each year there are sub-folders containing the image files (mostly Nikon raw), one for each date on which the images were captured. (For example, C:/Users/MyName/My Pictures/2013/2013-04-24.) (My image files occupy about 400 GB of disk space and are backed up, as are my Lightroom data.)
The main superficial symptom of the problem is the following: For the most part, the arrangement of folders in LR (as seen in the left panel in the Library module) has exactly the same struture (e.g., My Pictures/2013/2013-04-24), except for the year 2013. That year's folder contains many but not all of the by-date folders that are on the hard disk. However, I have imported those files. They appear under a second top-level folder in LR, the exact name of which, I can't recall for sure. Those folders cannot be moved into the proper tree because the folders already exist there. Now, when I try to import new recently captured images, they appear by date-of-capture under the second top-level folder, not the the "proper" one.
One could argue, "Why not just go along this way since what really counts is organizing your images by collection sets, collections, keywords, etc.?" While I sympathize with this suggestion, I have two problems with it. 1) I rely quite a bit on a well-organized folder structure and 2) the problem reflects a corrupt catalog (with other unknown consequences down the road).
I'm hoping that the support supervisor will have a solution on Monday, but I'm not confident. Furthermore, what little confidence I at the end of the support session was further eroded by finding that I couldn't launch LR. I realize I could try re-installing LR, but the problem is messy enough as it is.
It's possible that I created this problem myself somewhere along the way during a recent version upgrade (and catalog upgrade) and subsequent manipulations, but regardless of the cause, I need to have it fixed. Unfortunately, trying to deal with Adobe support is like dealing with a brick wall.
Thanks for your attention.

I can't remember answers from security questions... Please help me....apple support don't answer.(((

I can't remember answers from security questions... Please help me....apple support don't answer.(((

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Security questions are blank in security pop up page. Can not answer questions not visible, can not proceed. Iphone,ipad,macbook pro same result. Apple support has no answer.

Security questions are blank in security pop up page. Can not answer questions not visible, can not proceed. Iphone,ipad,macbook pro same result. Apple support has no answer.

Security questions are blank in security pop up page. Can not answer questions not visible, can not proceed. Iphone,ipad,macbook pro same result. Apple support has no answer.

Cisco Technical Support v3.7 - New Features

Accurately Update Installed Location. The Cisco Tech Support mobile application—available for Apple or Android—provides smartphone and tablet access to critical Technical Services support such as support documentation, service request creation and update, serial number scan and lookup, and contract entitlement.
Now we have enhanced this robust application with new features for Cisco Support Contract holders. It’s easier than ever to search for support cases, including by RMA number. Push notifications let your customers know when a TAC engineer is assigned to a case opened in the mobile app. Tap on the notification, and we'll launch the app and take you straight to your support case. And, you can easily and accurately update device Installed base information with a click. Simply scan the Cisco product bar code using a mobile device’s camera and, at the prompt, use the GPS function of the mobile device to pinpoint the installed location of that device. Or, if preferred, input the address manually. As soon as the location information is verified and associated with your customer’s service contract, they’ll be sure to receive faster, more accurate service. And you and Cisco will have more complete and accurate customer information for service and renewals.
Have you not tried the app before? The app is broken into two types of content - Entitled and Non-Entitled. If a user has an active support contract they can:
View, Update (add notes and attach photos) and Create Cisco Support Cases. If you open a case through the app, we'll send you a push notification when a TAC Engineer has been assigned. Tap on the push notification, and we'll launch the app, and bring you straight to the case in question.
View RMA Details tied to a support case
Contact your assigned TAC Engineer, Field Engineer and On-Site Contact (later two for RMAs) directly by phone or email
Look up entitlement info by serial number. A bar code scanner is provided to make it easier to capture the info
View list of contracts you are associated with. Tap on the "calendar icon" to add a reminder in your calendar 90 & 60 days prior to the contract expiring (some partners have indicated this is a nice sales reminder)
Access to a mobile version of Bug Search Tool
Non Entitled users can:
View Externalized TAC Authored Content (TAC Support Docs)
Have access to aggregated support information (config guides, data sheets, installation instructions, etc), software downloads and community content specific to a model via "Product Information" then "Select a Product"
Access to support related videos, podcasts (includes TAC Security Podcast) and RSS Feeds (includes several several nice security related feeds).
Related Links:
iOS Download Link: Cisco Technical Support on the App Store on iTunes
Android Download Link: Cisco Technical Support - Android Apps on Google Play
User Guide: http://www.cisco.com/web/fw/tools/tsmap/UserGuide_iPhone.pdf
More than happy to answer any questions you may have.
Regards,
Dave Dubé
Product Manager
Cisco Services

thanks for bringing the Cisco support app.
it works good and easy to use. thanks you Cisco and Team.
Potha

Cisco Technical Support Mobile App v3.10.1 - New Features

We are pleased to announce the latest release of the Cisco Technical Support mobile app.
What's New in Version 3.10.1:
• Mobile Push Notifications for Support Cases and generic PSIRT announcements
• Opt-In to receive Support Case update notifications
• Expanded "My Shortcuts" section includes bookmarked Bugs and Video Channels
• Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
• Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
Note: Tapping on a notification will launch the app, and take you to the content in question.
(View Updated User Guide)
Complete Feature List:
Available Features for All Users:
• Research Cisco products and services through mobile optimized content, videos and podcasts.
• Complete access to all our installation and configuration guides, data sheets, command reference guides and more for over 7,000 Cisco products.
• Access to over 1,700 troubleshooting guides covering 26 domains; written by TAC, for TAC, and freely available to all our customers.
• PSIRT Mobile Push Notifications - Tap on the notification to launch the app and view details about the PSIRT
• Control what notifications you receive from within "Settings"
• Add bookmarks to your favorite Podcasts, RSS Feeds, and Video Channels for easy access from "My Shortcuts"
• Integration with Pocket (Read-It-Later) service. Save content to your Pocket account for offline consumption across all of your enabled devices. Go to http://www.getpocket.com/ to learn more about setting up a Pocket account.
Available Features for Cisco Support Contract Owners:
Cisco Support Cases & RMAs:
• View, Edit and Create Support Cases
• Access to all case notes, attachments (txt, pdf, xls, ppt, doc, and image file types), and related bugs
• Receive mobile push notifications when a TAC Engineer has been assigned to your case and when your case transitions to a Customer Pending state
• Opt-In to receive mobile push notifications for any support case you are entitled to access
• Direct contact (phone & email) with your assigned TAC Engineer, On-Site Contact, and Field Engineer
• Add bookmarks to Support Cases for easy access from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Cisco Support Contracts & Product Coverage Information:
• View basic contract information and set-expiration reminders prior to their expiration
• Lookup product coverage details by serial number - An embedded bar code is available to make the process easier
• Ability to validate and update the current installation using your current location
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or any other keyword using a simplified search utility
• Bookmark software bugs for easy access from "My Shortcuts"
Have questions or want to provide feedback? Send us an email at: [email protected]

thanks for bringing the Cisco support app.
it works good and easy to use. thanks you Cisco and Team.
Potha

Technical support available to answer questions related to extensions?

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