Telephone/bt exchange to home hub...

Question

what kind of difference does this make?
i've had bt broadband for nearly a fortnight now after moving to a new property and switching from aol, stats are as follows...
. Best Effort Test:  -provides background information.
Download  Speed
0.13 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.13 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.19 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.19Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 17:50:02
Downstream: 288 Kbps
Upstream: 857.6 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.0 dB / 5.4 dB
Line attenuation (Down/Up): 53.1 dB / 31.3 dB
Output power (Down/Up): 14.3 dBm / 12.7 dBm
FEC Events (Down/Up): 38508556 / 11169
CRC Events (Down/Up): 19 / 98
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 43 / 72
Error Seconds (Local/Remote): 14 / 50
low connection time because of the amount of resets i've done trying to figure all this out.
i realise this is the same issue as most, but doing the regular speed test always shows the speed coming into the house and speed coming to my computer as very close, so does this mean it's an external/area problem, and not my actual set up? is it the distance from the exchange, and what is that? i read somewhere it is literally the 'green box' found in many streets? i am further from one that previously, but surely these kinds of speeds are not acceptable?
for the set up, there's just one phone and one asdl wire going into the socket through the usual filter or whatever they're called. there is a sky tv wire going into it as well however. the quiet line test gives minimal noise.
any help appreciated.

Answer 1

is it possible for you to connect via a filter direct to the test socket and repost your stats 
it is the distnace from the exchange not from the street cabinet (this applies to fibre) than counts for adsl and from your attenuation you are 3.8km line length from exchange.
I would expect a connection speed of about 4/4.5mb on a good line with no noise problems
please stop resetting the connection as you are only making matters worse
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.