Terrible Lenovo customer service! Can anyone suggest who I can contact?

I recently purchased a new T500. I received it just under four weeks ago. It was supposed to have been shipped with an ATT Gobi aircard. Instead of the ATT card, it was shipped with a Verizon aircard. I have been going in circles with Lenovo tech support, sales, and post-sales trying to get the ATT card shipped to me so I can replace the other card. Apparently the Lenovo organization is so segmented that one hand has no clue what the other is doing. I was told by a tech support rep three weeks ago that she was having the ATT card shipped to me. After not receiving it, I called back, insisted on speaking to a supervisor, and, after waiting over 30 minutes to reach one, he told me that tech support wasn't authorized to ship a card for a newly purchased system - it was, of course, a sales problem. He assured me that he would escalate the problem, and someone from the "hotline" would be getting back to me in 4-5 hours. Well, 4-5 hours turned in to 26 hours with still no word from anyone at Lenovo. I finally reached the supervisor again (ten days ago), and after being put on hold for a total of 2 hours that afternoon, he transferred me to sales, and they transferred me to post-sales. I spoke to someone in post-sales who told me that they would be shipping the aircard to me. Naturally, it still hasn't arrived.
Can anyone suggest someone in the Lenovo organization who I can contact who 1) knows what they're doing, and 2) can get the correct aircard sent to me? I'm at the point where I'd just like to send back my laptop and go to a vendor that has it's act together.
Thanks,
Very Frustrated

I got helped twice (got a free keyboard replacement (bug known ehere) and got set of recovery dvd's) by simply putting my request in their web-based support platform ..... it took 3 days, ..... amazing !!! Regarding support, again and again LENOVO !!! P.S. Patriots, GO !!!

Similar Messages

  • Re: Complaint about Lenovo Customer Service

    Lenovo Customer Service is a FRAUD!!!!!!
    I have a LENOVO IdeaPad 560Y that worked for only for three month (video get faulty until laptop finally went dark), afterward I have to send it to LENOVO customer service under its one year warranty.  It were months until I received back a supposedly repaired laptop just one month before the warranty expires, and guest what...the laptop only endure one month of work.
    One year later I decided to send that laptop to a third party well reputed maintenance service (they did not charge your anything until they are sure they car repair the machine), and guess this....they said they could not repair a so badly repaired motherboard, it was burned down in a really faulty attempt to repair a soldering problem with the graphic chip (it was the problem from the beginning).
    Of course, Customer Service asked me to extend my warranty for two more years when they had this laptop, something I did not agree (it was a bad enough experience with LENOVO already).  Now I guess they were screening me to check if they could send me the worse mobo available, the one that will only survive a few months, just enough to have it warranty expires.
    If you think that buying a 1300 USD laptop for only using it 4 months (total) is a good deal, keep buying crap from Lenovo and trust the scammer from Customer Service a its Repair Shop.
    Francisco Sevcik
    Moderator note; e-mail address removed to stop the spambots getting it

    I wouldn't recommend Lenovo to anyone.
    You can see down here, how Lenovo handles 
    warranty services with something simple like
    a Bluetooth issue on a T410.
    This is the service ticket history:
    IBM Electronic Service Call - Service request detail - 0LZSYQPSWG
    Current state of this request: Active
    Request originated from Internet via ESC+
    IBMid  [email protected]
    IBM problem number  82601SVGV8
    Country placed  Romania
    Customer service  02 1 405-8500 (Local number only)
    +40 21-405-8500
    Request type  Hardware repair activities
    Service type  Repair/Fix hardware product
    Request severity  1
    Customer information
    Customer/company name  Pxxxxx Axxxx 
    Location where service is required
    Telephone  +407xxxxxxxx
    Alias 
    Street  STR. xxxxxxxxx NR. xx
    City  BUCURESTI
    Postal code  xxxxx
    Contact information
    Prefered Language&nbspNational, English
    Contact name  xxx xxxx 
    Contact phone  +407xxxxxx
    Contact email address  <[email protected]>
    Machine description
    Machine type  2537
    Model type  HP8
    Serial number  R8Z3R5M
    Product description 
    Original comments/problem description
    MY LENOVO T410 LAPTOP TYPE 2537-HP8 AND S/N R8-Z3R5M IN ACTIVE WARRANTY(EXPIRING 2014-04-10) IS HAVING ISSUES WITH THE THINKPAD BLUETOOTH MODULE (BDC 2.1). DEVICE IS FREQUENTLY AND RANDOMLY DISAPEARS/REAPEARS UN DEVICE MANAGER.
    Error Code 
    Customer reference
    Customer problem number 
    Contract/special bid number 
    Status  CBK
    Date/time received  2014.02.24 12:19
    Time zone  GMT
    Description  You have requested that IBM contact you regarding your service request. 
    IBMid: [email protected]
    AN IBM SERV. REPRESENTATIVE CONTACTED ME AND I WENT TO THE SERVICE LOCATION ON 20FEB. I LEFT FROM THERE WITH BLUETOOTH PERMANENTLY DAMAGED.I'VE ASKED ON THE PHONE FOR AN ENGINEER TO COME AT MY SITE BUT NOBODY CONTACTED ME SINCE
    Status  CAC
    Date/time received  2014.02.18 13:31
    Time zone  ROM
    Description  Your service request has been assigned to an IBM service representative. 
    Status  CAC
    Date/time received  2014.02.18 13:31
    Time zone   
    Description  Your service request has been assigned to an IBM service representative. 
    S/R TO BE RESOLVED BY SENDING AN ENGINEER TO SITE
    Status  CCM
    Date/time received  2014.02.18 12:48
    Time zone  ROM
    Description  IBM has been successful in contacting you about your service request. 
    IBM has been successful in contacting you about your Service Request
    Status  APD
    Date/time received  2014.02.18 12:47
    Time zone   
    Description  IBM has accepted your service request for problem determination. 
    Status  PRT
    Date/time received  2014.02.18 12:44
    Time zone  ROM
    Description  Your service request has been entered into IBM's Call Management System. 
    Parts provided may be new or serviceable used parts.

  • Terrible experience-customer service horrible

    Just spent over an hour on the phone with several representatives....alot of time on hold....gr.....my mom passed away and trying to get everything cacelled is a pain. AT and T doesn't make it any easier. In fact I'm glad I'm with Verizon right now. I got passed around and it's ridiculous that the process is so hard, especially having to say it over and over....my mom passed away.....never got the bill resoved b/c the guy supposedly couldn't hear me...funny how everyone else could hear me just fine. And he also wanted to put me on hold. NO!! Not again, just adjust the stupid bill to end when she passed. How hard can it be. And seriously WHY do I have to get passed around to so many people in this situation. Let;s see how hard we can make it. Let's see how crappier our customer service can be! Let's get an award for the crappiest customer service out there and then we'd be at the top of the heap. Oh wait, we already are the worst. And I just experienced it full on. And let's just say that I'd rather go to the dentist than call AT and T.

    Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
    The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
    Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

  • Dissapointed with Lenovo Customer service expirience (I can't get help with warranty)

    Hello to all on forum,
    Before week ago I chat with Lenovo Support about my warrantty extension problem and Lenovo guy on chat tell me that I need to contact Lenovo via mail ([email protected]). I write mail and got automated answer that Lenovo will contact me in 24h there pass one week and I still don't get any answer (Case Number is 00930315). I am very dissapointed
    Here is copy/paste of mail which I send to Lenovo (with details of my problem):
    Dear Lenovo Employers,
    At day 04.04.2014 I bought warranty extension to 3 years for my Thinkpad Edge E520 from computers shop www.ventex.hr. Its employers told me that warranty registration process can took one month,  now is almost two months pass and my warranty extension still is don't visible at your system (my basic warranty expires in 26 days.
    I try to contact Lenovo in my Country on two different emails but I didn't get answer (1. [email protected] 2. [email protected] 3. on number +385 1 6386 462) so I decide to contact you in US and ask you for help.
    In attachment I send you pictures of warranty extension bill, notebook bill and picture of notebook SNs
    Thank you for your time and understanding
    Solved!
    Go to Solution.

    Dear Veco359,
    I believe they will be able to help you.  Please let me know what you find out and we can proceed from there if you need further assistance.
    Thank you for your patience.
    All the best,
    Josh Mason
    Lenovo Social Media Customer Service
    Want to know how to send a PM?  Please go here.
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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    How to send a private message? --> Check out this article.
     English Community 

  • Given False Information by a Door-to-Door Salesman, and Customer Service Can't Help

    Two months ago, one of the Verizon door-to-door salesmen convinced me to switch over to Verizon from my former carrier.  The price was within a few pennies, and altough I was happy with the service I had,  I was willing to give it a try because he said the speed would be faster.  I told him I would do it as long as there was a 30 day time period to cancel with no charges on my account if I was dissatisfied.  He said that Verizon had a "no worries guarantee" policy.  I asked three times if that meant that I could cancel within 30 days without being charged.  He answered, "yes."  
    I wasn't satisified with the upgrade,  and found less expensive service with another carrier, so I cancelled within the 30 days.  However, the first customer service representative I spoke with evidently didn't cancel it because I haven't yet received a return kit yet and I'm still being charged for "current activity" on my most recent bill.  She told me to wait for the return kit and closing bill to call back to get the charges reversed.  I have received neither, so I called back today out of concern.  I spoke with another customer service representative and her supervisor today.  Both nice, but they told me my service ongoing but had been suspended for non-payment, and that the "no worries guarantee policy" would refund only the early cancellation fee, and that there was a minimum 1 month charge, so no pro-rating either.  Surprise!  That's four really nice people at Verizon who have either told me false information or informed me of yet another surprise charge that I was initially told I wouldn't owe.  I've heard the words "we've never done a free trial" plenty of times, and I understand that.  It would be nice if all the representatives were in agreement about that however, especially for a family on a single fixed income.  I asked for the manager's supervisor; she said she was going to write and email up the chain regarding the false information I was given, but that I would owe the money no matter the outcome.  She said I would need to go to the Verizon website to pursue a supervisor higher than herself.  Not helpful, since the Verizon website sends you back to the customer service line I called to get her.
    This is the second time that I've tried switching to Verizon; the first time it took them a month and three phone calls from me to realize service wasn't available at my address; now this.  Is there anyone at Verizon willing to treat me fairly according to what is told me by your representatives?  Are you hoping to have a chance at winning me back as a customer in a year, or are you satisfied to simply try and collect the $126.33 that you are charging me via a false pretense?  I'm looking for a reason to give you another chance.  I'm hoping there is someone out there with a suggestion where to take this next.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Poor Customer Service -- Can Someone Help?

    I have been on the phone with Verizon Customer Service collectively (after talking to 4 people) for a total of 3+ hours and still no resolution . Apparently Verizon has no call center to call center interaction. I spoke with a representative who made some commitments and received supervisor approval but no one can seem get the replacement phone from the warehouse to my house.
    Does anyone have a corporate number ...Not another Call Center. where I can call and make a formal complaint. I have been a Verizon Customer since 2008 and my frustration with this company over the last 3 weeks is over the top.
    I have went 3 weeks without substantial phone service but because I'm just an insignificant little customer. I guess one really is the loneliest number.
    Please contact me at <Email address removed for privacy per the Verizon Wireless Terms of Service if there is a direct line to corporate to get my phone issue resolved. Thanks Fellow Forum Followers.
    Droidian
    Message was edited by: Verizon Moderator

    There are NO advantages to buying phones from carrier anymore. I know people will tell you that you get a discounted price by buying it from Verizon/Sprint/AT&T etc, but then the question is discount off of what price? The retail prices are set by the carrier and set to inflated prices to make it look like you are getting a discount. Also, even if you get an actual discount at this time (for example, GS3 can be had for $200 while retail for GS3 unlocked GSM version can run $600+), you are paying a premium with the monthly service charges and and end up paying more for the same phone after two years. Carriers DO NOT lose one penny on handsets even when they sell at $0, because they more than make up in the 24 months you will be paying them.
    So, if not price, why buy phones from them? The warranty service is nice - you walk up to a store and they replace the phone right there if the phone is under warranty - WAIT, not anymore. Now you mail your phone and engage in a marathon praying session hoping you won't see a $300 charge for "corroded charging contacts" or $600-$700 for missing phone that they have already received. On top of that the phones are BLOATED with unnecessary apps, proprietary software and an update schedule that is non-existent.
    Moral of the story - BUY YOUR PHONE DIRECTLY FROM MANUFACTURER and use it with a compatible carrier. Leave the carrier out of your phones all together.

  • Terrible Sony Customer Service

    Hi,
    I am posting this message here as a first step to create awareness regarding Sony's awful customer service. I stay in Toronto, Canada. My laptop's screen had issues with it and so I wanted to send it in for repair.
    I called Sony and they told me they would have a box sent to me which I could use to send them my laptop. As it turned out, the delivery company they used lost the box. Since, I am a research student, I need use of my laptop all the time and not wanting to waste more time, I decided to drop the laptop off at a Sony Repair Center. I call their customer service number and I ask them where I can drop it off. They gave me the following address: 115 Gordon Baker Road Toronto, Ontario. In order to ensure, my trip was not a waste, I decided to call their number associated with this address and ensure that they received laptops for repairs. I called their number, and a lady picked up. Our conversation went as follows:
    Me: Hi, I have a laptop which I wished to ... and before I could complete my question or go any further;
    Lady: That is technical support transferring
    So, I hung up since I was not interested in talking to the call center guys again as I had just finished talking to them anyway. I call again hoping to be answered with more politeness and patience. This is how the conversation went:
    Me: Hi, I just want to know if you accept ..
    Lady: Hung up
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    Called again week 4, and this time part was to arrive by end of the week for sure. And when part arrived I would certainly receive a call from the technician who would immediately begin work on the laptop. Never received a single call. So, I call again at end of week 4 and this is how the conversation went:
    Me: Hi, this is my reference number .... What is the status of my laptop repair?
    Rep: Oh, the part arrived yesterday. Your laptop would be ready for pickup by next week.
    Me: You told me you would have a technician call me back as soon as you receive the part. From 10 days your repair time has gone to 1 month. What are you doing about that? (And by the way I called on a Friday morning ). Why can't you have it repaired by tomorrow (They are open Saturdays)?
    Rep: Sorry, but the technicians don't work on weekends.
    ( By exactly which definition is Thursday and Friday a weekend, God alone knows.)
    Rep: I will tell the technician about your emergency and would see to it that your order gets looked after.
    Me: Ok
    At this point I was really angry. So, I called Sony Vaio Customer Support and lodged a complaint against their customer service. They tell me I will receive a call back from them.
    I call again that evening. Rep read me the exact same script as before. I am like you already said that in the morning, so is the technician working on my laptop yet or not. Rep says your laptop would be certainly ready by next week. No other response.
    Now I was at my wits end. They will simply not take the matter seriously, I did not receive any call back from them. So I call their Sony Vaio Customer Support again. I am talking to the rep and instead of helping me and taking me seriously, he has the audacity to say: We have a lot of Sony promotions going on, would you like to receive the offers by email? I am going in my head, is this guy serious!!!!!!!!!!!!!!! Then I ask him to connect me to someone with more authority as I am fed up of being lied to and he makes me wait 15 minutes. The new guy says the exact same thing and he is like we can only handle complaints within USA since you are in Canada, the Canadian Complaint Center will call you back within one to two business days -- Meaning not before Tuesday next week. I am like why wont you simply give me their number and I will call them. He is like we don't have that number and kept apologizing,
    Conclusion:
    Never purchase Sony products again as they take customer loyalty for granted.
    Have zero (I would go further to say negative respect) for customer's needs and very poor and pathetic after sales care.
    Have rude and insensitive customer service agents who have no idea regarding the gravity of a situation.
    And most amazingly, funny and I would say lousy management if they don't have a clue as to how to contact their customer service center in Canada.
    And even yet I still await my poor laptop's return. I had better expectations from Sony but they have done absolutely nothing to live up to those.
    If anybody else here has faced a similar problem and found a way to deal with these people, please do share it with me. Your time and help are appreciated.
    Regards,
    a very unhappy customer

    I was raised on Sony products, my family has always held their products in high regard. Thats why when got the chance to purchase a new Bravia and Sony BD system I picked it up as fast as I could get to the store.
    18 months later and the HDMI output no longer works, only audio half the time/nothing the other half, wont sync with my TV anymore, pretty much useless............hey speaking of useless, Sony's 1 year parts and labour warranty is incredibly useless. If something were to go wrong within the first year it most likely happened right out of the box, and that would be covered by a simple exchange.
    Do not purchase a BD system from Sony YOU WILL REGRET IT!!!!!
    I'm out $1000 now, and I could fix it I guess, but after paying all that less than 2 years ago and with the prices as low as they are now it would not be worth the repair. I think it's time for me to start a new relationship with another consumer electronic manufacturer.
    Good bye Sony, you once stood for Quality, now I think youre too busy trying to come up with DRM. GET BACK TO YOUR CORE COMPETENCIES BEFORE YOU LOSE ALL BRAND EQUITY!!!!

  • Terrible Online & Customer Service Purchase Experience!

    Tried to purchase a cell phone online and everything appeared ok. I received the email letting me know the purchase was complete, I then received a 2nd email stating,"We're sorry, but an item on your order placed on July 11, 2014 has been canceled because we were unable to verify your information."
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    I hung up with him and called to place the order with a customer service representative instead of using the website. I even used a different credit card just in case. Well, guess what? Exact same scenario happened again!
    I finally completed my purchase by visiting the store the following day and used the same credit card that I used the night before.
    This is totally unacceptable and Best Buy should be ashamed that they denying customer purchases and unable to tell them the reason why!

    Greetings newmex999-
    Welcome to the Best Buy Forums!
    Our hope is that everyone who places an order through BestBuy.com has a terrific experience all the way from placing the order to when they receive it and beyond.  I am truly sorry to hear that your particular experiences did not live up to this expectation.
    Generally, when you place an order, you will receive an email confirming that we have received your order, but this is not a confirmation that it will be completed.  Usually when we cancel an order due to being “unable to confirm your information” it is because something in your order information is not matching up.  This could be anything from a misspelling in your billing and shipping information to the billing address on your BestBuy.com account not matching the billing address on your credit card. 
    To get more specific information, our agents would need to have your case reviewed with our support team, which can generally take about 5-7 business days.  I apologize if the agent exaggerated that it would take 2-3 weeks.  I would recommend that should you choose to place an order again with us in the future, you look over your information to make sure that everything is correct.  This should hopefully eliminate any issues; you can also review our Conditions of Use for BestBuy.com here.
    I’m glad to hear that you were able to make the purchase through one of our stores and again, I apologize for any inconvenience that this caused you.
    Thanks for connecting with us.
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • FIOS Voice is terrible. Customer service sucks.

    This is the probably the 5th time I have had to get a technician to repair a dead phone line. I do not understand how incompetency of Verizon to repair the oldest technology in communication. I can have great internet service but poor voice. 

    You're talking to other customers here on this peer-to-peer forum.
    I've had nothing but good experiences with FiOS Digital Voice on two lines.
    When you have phone line problems, have you tested at the ONT?  There is a telephone jack on the customer access panel in the ONT.  If you plug in a phone and don't get dial tone, it's Verizon's problem.  If you get dial tone, the problem is in the wires inside your home.
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    You can find more self-help information here:
    http://www.verizon.com/Support/Residential/Phone/fix.htm
    http://www.verizon.com/support/residential/phone/homephone/general+support/troubleshooting+procedure...
    Note that unlike the ONT in the pictures above, many ONTs have phone line plugs with nothing plugged in.  When you plug in a test phone, the wires to the house will be disconnected automatically.  Simply unplug the test phone when finished to restore the connection to the house.
    Good Luck.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • How Do I  register a complaint against the terrible Adobe  Customer Service Chat line

    I waited for over an hour and a half to speak to an expert this morning about a problem I have with my newly purchased Light Room 5bought and installed 2 days ago. I can't get the Plug in manager to work without the Add buttom shutting down the applcation with an error message .
    The expert Prianka could not answer the question and asked me to try again in about half an hour  and speak with someone else !.
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    I am still waiting patiently  nearly 5 hours later to resolve my problem. 
    Adobe should increase its resources for online support for newly bought products and facilitate a priority  email or chat on-line complaints servce that better needs the needs of its Customers
    Can a manager at Adobe please respond to this question with ba prompt and positive  outcome or give me a refund please
    Thanks
    Message was edited by: Photo Jammer

    This is a user-to-user forum. Try tweeting to Adobe customer care https://twitter.com/AdobeCare
    In general, you will find people here are knowledgeable and helpful. Describe the problem in more detail - like exactly when the error occurs. Operating system is alos useful too.
    John

  • Truly Terrible Customer Service- Problems With Lenovo U410

    Hello everyone,
    I would like to share my Lenovo Customer Service experience. 
    While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.
    I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying:
    "Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase. 
    In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss. 
    Please follow the instructions and your machine will be repaired under warranty."
    A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project. 
    I was delighted when I got the email:
    "We have completed the servicing of your item.
    Your item is now being packed and prepared for dispatch. You can track your package online..."
    However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to say, I wasn't happy. I contacted Lenovo again, their customer service agent apologised for the bad experience and said that the laptop will need to be sent back again. For me that meant another 2 weeks without the laptop!
    This Tuesday, I finally  received the laptop back. After using the laptop for an hour or so, the horrible stripy screen appeared in front of my eyes! This time I was absolutely infuriated!! The laptop was sent back twice and the same problem persisted. I got my phone and rang the Customer Service to ask what the hell is happening?! 
    The answer I got this time was that the laptop was purchased in Poland and therefore it is not covered by the International warranty!! A few months of dealing with the company, a couple of phone calls and sending the laptop off for a repair twice to be told that they didn't fix it because the machine is not covered by the International Warranty?! 
    This is my short story of my terrible customer experience! I am not satisfied with the way this company operates, takes my laptop off me, sends the laptop off to their repair centre in Germany to then say that they cannot fix it?! Could anyone who works for Lenovo please explain to me where is the logic in that?

    I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company!
    Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical. 
    The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable.
    Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

  • ANOTHER Lenovo Y50 case defect issue and terrible customer service

    I don't normally do forums but have been so infuriated by Lenovo customer service I felt obliged to sign up and share my experience.
    I bought a Lenovo Y50-70 in November 2014. Within one month I noticed a small plastic part near the hinge was missing (i.e. I noticed the other side was intact and how it should look). I sent this to Lenovo for repair and received a call 5 mins ago to say this won't be repaired under warranty and that I will have to pay for it. This is absolutely outrageous and from the number of posts on this very forum it appears this is a common defect with this particular case. I asked the customer service rep if there was anything he could do and all i received was a very short blunt manuscript response, exhibiting no intention to help. I am not prepared to pay for shoddy design/workmanship and so my only option offered was to receive the laptop back unrepaired. 
    This is absolutely incredible that a company as big as Lenovo can treat their customers in such a fashion. Unless an administrator on this forum wishes to investigate this matter (as it's currently still with Lenovo repair centre) I certainly won't make the mistake of buying or recommending a Lenovo again.

    So Lenovo/Medio have had my laptop for 20 days now. 2 weeks ago I was told they wouldn't repair it under warranty and would return it unrepaired. Still nothing. I called customer service yday who promised to investigate and get in touch. Nothing. I called again today, same response i.e. would investigate. It seems there is a huge communication problem between Lenovo and their Medion repair centre. 
    I am now looking into a legal resolution as surely under the sale of goods act it is illegal to retain an item for so long despite no repair actually taking place. You would also think Lenovo would have the decency to offer to repair the small damage (which I was quoted £80 for) as compensation for delay. But alas no, what Lenovo know about customer service is less than 0. 
    The fact a representative hasn't even bothered to respond on here is testimony to their lack of care and respect for customers. 
    Yours truly
    Another Totally Annoyed Frustrated Lenovo Customer

  • T400 or not T400 or terrible customer service from Lenovo

    Why doesn't lenovo ever think about consumer?
    Why do I have to select E6400 instead of T400 when I really want T400?
    Why Lenovo Customer service does not care about customers...
    Please read my case on:
    http://lenovo.pissedconsumer.com/lenovo-15-restocking-fee-on-wrong-notebook-20081019140035.html
    I plan to publish this on PissedConsumer and in 1 week on RipOffReport, ComplaintsBoard and My3Cents.

    Asyrov, welcome to the forum,
    it is clear that you seem to be unhappy about something regarding an order you placed, what is not clear is what you are unhappy about. You do not state what exactly had changed in the configuration to make you so unhappy, just that you are unhappy about something.
    It would be helpfull if you could maybe provide a little more detail and then members will be able to offer advice according to their experiences.
    If I understand it all correctly, you ordered a system with shared graphic but have now realised you require discrete graphic?
    Thanks in advance
    Message Edited by andyP on 10-19-2008 09:23 PM
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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  • Worst service experience...irresponsible lenovo customer support

    This is conversation I had with some of the officials of lenovo.
    Not a single person found responsible, starting with Sales support , technical support, Salesservices ED..and list goes on.
    I cried out my issue about 15-17 times to different person, not a single person have kept any track of it niether it is resolved yet. And after all the hustle the final email answer comes from lenovo's Service ED is that they cant help contact local lenovo!
    Worst service ever anyone can provide!
    I am pasting my email conersations with the "officials" and persons of lenovo :
    ---------- Forwarded message ----------
    From: Services_ED <[email protected]>
    Date: Monday, November 10, 2014
    Subject: Repair of Lenovo ultrabook laptop - model number U410
    To: XXXXXXXXXXXX
    Dear Customer,
    Thank you for reaching to Lenovo India.
    Request you to get in touch with the respective country for further assistance.
    Thanks & Regards,
    Services-Executive Director
    Email ID - [email protected]
    From: XXXXXXXXXXXX
    Sent: Saturday, November 08, 2014 10:10 AM
    To: Services_ED
    Subject: Re: Repair of Lenovo ultrabook laptop - model number U410
    Sir,
    It is surprising to note that a customer of “Lenovo”, supposed to be a good brand ,has such a pathetic after sales service. 
    Just imagine that a customer is not able to use the system due to non- availability of Lcd rear screen ( part no    90200798 ). God only knows what happens when there is problem with hard disc or some important part. 
    I have been trying for over 3 months now both at your Bangalore office ( at-least 20 times ) service contact no and in US on 877-453-6686 at-least 10 times.
    Your service centre has sent me the wrong part and are not accepting to refund the amount paid USD 72.87
    Even after providing all relevant information about the problem and the product delaying tactics are being adopted by putting irrelevant questions.
    All desired informations are given below once again. 
    1. Attached the copy of bill
    2. Ordered the part by calling Lenovo (877-453-6686)
    Day before yesterday I called Lenovo (877-453-6686) and had a conversation of 1 hour and 10 minutes  in which the employee gave me an assurance that I will receive an email within 24 hours and he even told that he has made a note of calling me on 06 Nov, 2014 and check with me whether I have received the email or not. I neither have received the email nor I have received a call from him. The employee id is 198558.
    Looking to the attitude of the so called service department of Lenovo I will be left with no other option but to post the case on all social media sites so that the world knows the true face of Lenovo’s service department. I will also be constrained to take legal measures for recovery of the loss .
    Please treat this as the final call and ensure that the problem is attended not later than 10th November 2014.
    Thank you. 
    On Wednesday, November 5, 2014, Services_ED <[email protected]> wrote:
    Dear Customer,
    Requesting you to share the below details where you have contacted for the repair.
    Service center details with number
    Copy of the bill paid.
    So that we can proceed with the case accordingly.
    Thanks & Regards,
    Services-Executive Director
    Email ID - [email protected]
    From: XXXXXXXXXXXX
    Sent: Wednesday, November 05, 2014 8:32 PM
    To: Services_ED
    Subject: Re: Repair of Lenovo ultrabook laptop - model number U410
    Well I tried contacting them, I ordered the part number 90200798 but when I received it was the wrong part number which was delivered to me. When I call the customer care, they say that the part number is available when I try to order that they say it is not available to order. Even I still have not received the refund of the wrong part they have sent me. I just don't understand why such kind of poor service is being provided inspite Lenovo having such a good brand name. I request you to look into this matter aa it is becoming a serious issue and since 2 months I am unable to use my laptop.
    On Wednesday, November 5, 2014, Services_ED <[email protected]> wrote:
    Dear Customer,
    Firstly, I would like to thank you for considering Lenovo and reaching out to me and providing your valuable feedback.
    We regret to hear the issue and I would kindly request you to reach out to our technical support team and you may be rest assured that they shall provide you the appropriate information in providing the authorized Lenovo service center address so that the below issue can be resolved.
    IDEA : 1800-3000-5366 / 1800-419-7555
    Thanks & Regards,
    Services-Executive Director
    Email ID - [email protected]
    From: XXXXXXXXXXXXXX
    Sent: Wednesday, November 05, 2014 1:15 PM
    To: Services_ED
    Subject: Re: Repair of Lenovo ultrabook laptop - model number U410
    The serial number of the machine is QB05590775. The laptop is Lenovo Ideapad UltraBook U410.
    On Wednesday, November 5, 2014, Services_ED <[email protected]> wrote:
    Dear Customer,
    Firstly, I would like to thank you for considering Lenovo and reaching out to me.
    Kindly share us the machine details so that we can have the team concerned reach out to you and provide you the best possible resolution.
    Thanks & Regards,
    Services-Executive Director
    Email ID - [email protected]
    From: XXXXXXXXXX
    Sent: Wednesday, November 05, 2014 11:31 AM
    To: Services_ED
    Subject: Repair of Lenovo ultrabook laptop - model number U410
    The customer care,
    I had purchased a Lenovo Laptop Model number U410 from India in September, 2012 and later I moved to Dallas in August, 2013. After  an year of use I faced the problems during opening / closing the screen. I contacted a vendor locally and he informed that part number 90200798 has to be replaced. I have tried at all the places in India and got this requirement registered at Bangalore customer care who have finally confirmed that the model is discontinued and the spare part number 90200798 is not available in India now.
    I request you to kindly guide me as to where this can be repaired. It is surprising to note that a product which could not be repaired despite my best efforts.The customer care in US tells me that they have the part number when I try to order it they send me a different part number.
    Me and my friends have been preferring Lenovo products and therefore request you to take up my case on priority and under special treatment. 
    Thanking you,XXXXXXXXXXX
    I am not anymore expecting form these people to solve this problem, because they do not care about customer; and it evident from their careless responses.
    This is an attempt to help and save someone's money, this may open someone's eye and stop them from getting in to this poor service trouble!
    I will try my best to reach every possible social media with this!

    Hello User288840,
    It was very kind of you to purchase a Lenovo laptop for your daughter before she went off to college! I’m sure such a purchase was intended to help her through her studies, and I’m truly sorry to hear that she’s encountered issues with the touch-pad so soon after purchase.
    Generally speaking, outside of the Return & Exchange Promise we would attempt to repair the laptop under either a manufacturer warranty or a Geek Squad Protection plan (if one was purchased) depending on the issue at hand. While it is nice to hear that one store may have been willing to offer an exchange, this would be considered an exception and not all stores may be willing to provide such an option. However, this information should of course have been shared with you in a respectful manner, and I apologize if it wasn’t.
    Using the information you registered with the forum, it seems that this purchase was made in August of 2014, putting you far outside the Return & Exchange Promise. I am sorry if the solution offered by the secondary store did not coincide with the first store’s option, and that their solution of repair was unsatisfactory to you. With that said, I would encourage you to return to the store to see what repair options we may have for you. Please let me know if you should have any questions.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Anyone else experiencing poor customer service?

    Long time verizon customer experiencing major problems with customer service and tech support.  I'm not sure I've ever been treated this poorly by any customer service group.  Am I the only one experiencing problems?  My issue relates to a Samsung Note 3 phone that had problems...here is my timeline.
    1)  Nov 24 or 25  phone is freezing in apps.  go to cellular sales store, call verizon while there and go through troubleshooting, tech support agrees phone needs to be replaced under warranty.  told phone would arrive on Nov. 28th.  Recieve email confirmation with order number and tracking the next day.  Phone does not arrive on 28th or on the 29th.  I happened to be visiting the post office on the 29th and ask them to look through unsorted packages for mine.  they find it, I take it home and get it set up.  2)  Replacement phone locks up in sleep mode.  Call tech support and run through troubleshooting.  I am asked to leave phone in safe mode for a while to see if phone still freezes.  It does and I respond to text from tech support that the phone is still locking in sleep mode.  The respond back that they will put in order for replacement for the replacement and they will try to overnight the phone. 3)  Dec 1 Have not recieved email confiming order or tracking information.  I call customer service and am told that they see that the phone was ordered and that it should arrive next day.  4)  Dec 2.  phone does not arrive, nor do I recieve email confirmation or tracking.  I call customer service and am told that it was shipped and that it should arrive on Dec 3, or 4th at the latest.  5)  Dec 3 Phone does not arrive, nor did I recieve email confirmation or tracking.  I call customer service and am transferred to tech support.  I am told that there is no record of a replacement being ordered.  Tech support insists that I go through troubleshooting again, even though I've already spent hours doing this on Saturday.  Tech confirms that the phone needs to be replaced and orders a replacement to be delivered on Dec 5.  I asked why I was told by three different Verizon employees that a replacement had been ordered and was on its way.  No reason given, just he wasn't sure and that he wasn't saying that I was lying.  So, I ended that call and felt like I really didn't have answers as to why the second replacement wasn't ordered, though I was told by three different employees that it was.  Absolutely confused, disappointed, and angry.  I tried verizon chat to engage customer service. They suggested I call and ask for a manager.  I did, while still engaged with chat.  I spoke to someone who told me that the order was flagged and I needed to speak to fraud.  She redirected my call, then I was hung up on.  The gentleman on chat suggested I call in the morning and request a manager.  I called this morning and spoke to customer service, who passed me along to tech support.  Tech support did not have an answer for why 3 people told me a phone was on it's way, just maybe somebody pressed the wrong button or something.  I was told a manager isn't going to tell me anything different, so it wasn't necessary to get a manager.  She confirmed that a phone was scheduled for delivery on 12/5 and that was all she could do.  So, I've been without a functional phone for two weeks and can only hope that a phone is really being delivered tomorrow.  So disappointed.

    Yes LasinaH, I did receive a shipping tracking number this afternoon that indicates the phone should be delivered tomorrow afternoon.  But, this doesn't make everything ok.  I've been offered apologies, but not explanations.  No one seems to care that there is possibly something wrong in the whole process, nor do they hesitate to understand.  This is how you lose loyal customers of 15 + years.  If i could switch carriers without penalties of early termination, I would do so tomorrow.

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