The remote server is not responding in a proper manner

Error message when trying to update to Photoshop CC

Hi Robbie3521,
You might want to refer to the KB Doc : http://helpx.adobe.com/creative-suite/kb/remote-server-responding-installing-aam.html

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We've encountered the following issues: The remote server is not responding in a proper manner

I have never downloaded Adobe Creative Cloud/Suite/Photoshop basically anything for myself before and have just bought the Creative suite (£15.88/month) and am trying to install it to my computer (Windows 8). I have downloaded the Creative Cloud Set-Up but am unable to get any further than this. When I click on the download, it looks like it is going to download (Adobe Installer, Downloading Creative Cloud desktop and a loading bar) but then it tells me it has encountered the following issues: The remote server is not responding in a proper manner.
Now, I have been looking online for a solution and I saw something about changing an OOBE file in Program Files x86>Common Files>Adobe and at first there was no OOBE file so after more looking I thought I might have to download the Adobe Application Manager, which I did, but that doesn't work either, it just says unable to Reach Adobe servers, check internet connectivity (don't think there is anything wrong with this, I've not had any ther problems with internet connectivity) and firewall settings (i disabled the firewalls).
So I really have no idea what to do, the forums and help sites are confusing and none of the suggestions appear to work?!
Please help!
Thanks in advance!

HI Jneilon,
Try folowing the kb article : Error "Remote server is not responding" | Install and confirm if its working fine or not .
If you are behind a corporate network with network restrictions ? If yes, You might want to connect with your IT department and request them to white list the entries for Adobe as mentioned in the article : Creative Cloud Help | About Creative Cloud Packager
Site/Port information used by Creative Cloud Packager
The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install, and package applications using the Creative Cloud Packager.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
Cheers,
Kartikay Sharma

Error message 'The remote server is not responding in a proper manner. Please retry after a few min

We have high security at the company so I'm wondering if there is an issue with the firewall settings not letting adobe in. The progress bar when trying to run CreativeCloudSet-Up.exe only gets to about ten percent of the way before this error appears.
I've tried the help desk chat and was asked to change the folder name C:\Program Files (x86)\Common Files\Adobe\OOBE to C:\Program Files (x86)\Common Files\Adobe\OOBEOLD - this had no effect. I acctually get a registration error now when opening my CS6 apps. Anyone know how to fix this?
Thanks

Anything is possible in a corporate network environemnt, but without exact info nobody can know. as a start, refer to this:
Sign in or activation errors
Mylenium

The remote server did not respond to a connection attempt

I have two Exchange 2003 servers: Old and New. Emails from the new server can go out however, users on the new server cannot receive emails from the old or the internet.
I get the following error:'....remote server did not respond to a connection attempt....'
All emails are stuck in newserver.domain.com.
KimaniBob

Hi KimaniBob,
Since Exchange 2003 is a very old Exchange version, we have not supported for Exchange 2003. It is recommended to upgrade your Exchange server to Exchange 2010. Your understanding will be appreciated.
Best regards,
Amy Wang
TechNet Community Support

Firewall: Error sending to the socket, server is not responding.

Hi all,
I'm trying to connect AIX machine to NT DB2 Database through JDBC with a firewall. I'm using the standard port 6789 in JDBC Applet Server in NT DB2. But I've gotten the following message:
COM.ibm.db2.jdbc.DB2Exception: [IBM][JDBC Driver] CLI0614E Error sending to the socket, server is not responding. SQLSTATE=08S01
The connection chain I'm using for AIX side is:
jdbc:db2://192.168.3.4:6789/DATABASE
I've configured the firewal to allow the port 6789 to be used, and also the other port 51544 (it's for remote administration, I think). I've also checked that wires and other stuff is working fine, but stil I cannot connect to the Database.
I don't know if there's something missing on the firewall configuration. Before, everything was working without the firewall.
Any help will be apreciated, THanks.
Rodrigo, SPAIN

It looks like no port problem is happening, because we freed all the ports just to see if client tried to use some of them without our knowing. But it was still the same.
We were thinking about routing issues, but we were able to ping from client to server, and ports 6789 and 51544 were open as well. Maybe JDBC Client Driver is looking for an different IP address than 192.168.3.4. We know the firewall doesn't receive any query from JDBC Client, and that's very strange because if you see the routing tables in AIX machine, the default route is the firewall. Of course, there's not any other static defined route for the server (192.168.3.4), so it's supposed that default route is going to be used. But it's not.
We also restarted client machine from scratch but nothing. Maybe this problem happens because there's something wrong in AIX networking settings.
Rodrigo

RV220W reports the remote gateway is not responding.

Hi, I've just set-up one of the RV220W VPN solutions.
This worked fine for a while, but now it reports the remote gateway is not responding.
Other clients can connect, but not the computer I'm using at home.
Logfile reports:
2011/08/31 21:10:31 [STATUS]Success to connect.
2011/08/31 21:10:31 [STATUS]Tunnel is configured. Ping test is about to start.
2011/08/31 21:10:31 [STATUS]Verifying Network...
2011/08/31 21:10:37 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:10:40 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:10:43 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:10:46 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:10:49 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:11:01 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2011/08/31 21:11:03 [STATUS]Disconnecting...
2011/08/31 21:11:07 [STATUS]Success to disconnect.
2011/08/31 21:15:07 [STATUS]OS Version: Windows 7
2011/08/31 21:15:07 [STATUS]Windows Firewall Domain Profile Settings: ON
2011/08/31 21:15:07 [STATUS]Windows Firewall Private Profile Settings: ON
2011/08/31 21:15:07 [STATUS]Windows Firewall Private Profile Settings: ON
2011/08/31 21:15:07 [STATUS]One network interface detected with IP address 192.168.2.2
2011/08/31 21:15:07 [STATUS]Connecting...
2011/08/31 21:15:07 [DEBUG]Input VPN Server Address = 81.167.1.1
2011/08/31 21:15:07 [STATUS]Connecting to remote gateway with IP address: 81.167.1.1
2011/08/31 21:15:07 [WARNING]Server's certificate doesn't exist on your local computer.
2011/08/31 21:15:09 [STATUS]Remote gateway was reached by https ...
2011/08/31 21:15:09 [STATUS]Provisioning...
2011/08/31 21:15:17 [STATUS]Success to connect.
2011/08/31 21:15:17 [STATUS]Tunnel is configured. Ping test is about to start.
2011/08/31 21:15:17 [STATUS]Verifying Network...
2011/08/31 21:15:22 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:15:25 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:15:28 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:15:31 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:15:34 [WARNING]Failed to ping remote VPN Router!
2011/08/31 21:15:46 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2011/08/31 21:16:49 [STATUS]Disconnecting...
2011/08/31 21:16:53 [STATUS]Success to disconnect.
I've tried the most common stuff.
Enabling ICMP, checked that remote administration runs on port 443, changed MTU to 1400 manually, It allows fragmented packages too.
Checked that IKE and IPSec services are running.
I've also tried both with windows firewall ON and OFF.
A collegue of mine had the same problem in the same timeframe as me, but after a while - he suddently was able to connect.
I still can't!!
Firmware Version:        1.0.2.4
Anyone got a fix for this?
Edit: IP is not real.

Ok, so I had a chat with Cisco - and it seems like the setup on the RV220W was done correctly and was working fine.
Showed me a few things that could come in handy checking out when running diag on the quickvpn.
I disabled all antivirus realtime checks, opened 443 and 500 inbound to my computer - checked that the QuickVPN.exe had an exception in the windows firewall, and that the firewall was enabled.
Also checked that the services was set tu Auto and Started.
Rebooted computer, and I was able to connect!
Now I'm working my way back to the setup I had, to figure out what went wrong in the first place.

SQL Server reporting server 2005 having error. 'The report server is not responding. Verify that report server is running and can be accessed from this computer'

Hi team,
I got below error message in SQL Server 2005 reporting service.
''The report server is not responding. Verify that report server is running and can be accessed from this computer'
also in reports, i am getting below error:
"The encrypted value for the "LogonCred" configuration setting cannot be decrypted. (rsFailedToDecryptConfigInformation)
Get Online Help
The report server has encountered a configuration error. See the report server log files for more information. (rsServerConfigurationError)
Get Online Help "
Please find below log:
<Header>
<Product>Microsoft SQL Server Reporting Services Version 9.00.4060.00</Product>
<Locale>en-US</Locale>
<TimeZone>Eastern Daylight Time</TimeZone>
<Path>F:\Program Files\Microsoft SQL Server\MSSQL.6\Reporting Services\LogFiles\ReportServer__07_28_2014_09_08_41.log</Path>
<SystemName>MFLDDDBS04</SystemName>
<OSName>Microsoft Windows NT 5.2.3790 Service Pack 2</OSName>
<OSVersion>5.2.3790.131072</OSVersion>
</Header>
w3wp!webserver!1!7/28/2014-09:08:41:: i INFO: Reporting Web Server started
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing ConnectionType to '1' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsSchedulingService to 'True' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsNotificationService to 'True' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsEventService to 'True' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing PollingInterval to '10' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing WindowsServiceUseFileShareStorage to 'False' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MemoryLimit to '60' percent as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing RecycleTime to '720' minute(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MaximumMemoryLimit to '80' percent as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MaxAppDomainUnloadTime to '30' minute(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MaxQueueThreads to '0' thread(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsWebServiceEnabled to 'True' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing MaxActiveReqForOneUser to '20' requests(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing MaxScheduleWait to '5' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DatabaseQueryTimeout to '120' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing ProcessRecycleOptions to '0' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing RunningRequestsScavengerCycle to '60' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing RunningRequestsDbCycle to '60' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing RunningRequestsAge to '30' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing CleanupCycleMinutes to '10' minute(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DailyCleanupMinuteOfDay to default value of '120' minutes since midnight because it was not specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WatsonFlags to '1064' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WatsonDumpOnExceptions to 'Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException,Microsoft.ReportingServices.Modeling.InternalModelingException' as specified in Configuration
file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WatsonDumpExcludeIfContainsExceptions to 'System.Data.SqlClient.SqlException,System.Threading.ThreadAbortException' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing SecureConnectionLevel to '0' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DisplayErrorLink to 'True' as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WebServiceUseFileShareStorage to 'False' as specified in Configuration file.
w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Reporting Services starting SKU: Enterprise
w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Evaluation copy: 0 days left
w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. See the report server log files for more information., CryptUnprotectData:
Win32 error:13;
Info: Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. See the report server log files for more information.
w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.FailedToDecryptConfigInformationException: The encrypted value for the "LogonCred" configuration setting cannot be decrypted., ;
Info: Microsoft.ReportingServices.Diagnostics.Utilities.FailedToDecryptConfigInformationException: The encrypted value for the "LogonCred" configuration setting cannot be decrypted. ---> Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException:
The report server has encountered a configuration error. See the report server log files for more information.
   at Microsoft.ReportingServices.Diagnostics.DataProtectionLocal.UnprotectData(Byte[] data, Int32 dwFlags, Boolean transitoryData)
   at Microsoft.ReportingServices.Diagnostics.DataProtectionLocal.LocalUnprotectData(String data, Boolean transitoryData)
   at Microsoft.ReportingServices.Diagnostics.RSConfiguration.DecryptCatalogData(String encryptedData, String element)
   --- End of inner exception stack trace ---

Hi Vivek,
In Reporting Services, values for LogonUser, LogonDomain, and LogonCred are created when the report server connection is configured to use a domain account. As to the error that “The encrypted value for the "LogonCred" configuration setting cannot be decrypted”,
we can know that it relates to the domain account for report server connection.
To fix this issue, we can refer to the following steps:
Log in to SQL Server Database Engine in SQL Server Management Studio.
Under Security folder, give sufficient permissions for your domain account.
Open your Reporting Services Configuration (go to Start -> All Programs -> Microsoft SQL Server 2005 -> Configuration Tools -> Reporting Services Configuration)
Navigate to the Database Setup tab, select ‘Service Credentials’ as the Credentials Type, then type your domain account and password in there. Press Apply.
Restart the Report Server services.
Reference:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/2d05b404-83aa-4fb2-bba6-52b587e890ec/sql-2005-rs-configuration-tool-encryption-key-error
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

TS3899 Cannot Get Mail The mail server is not responding. Verify that you have entered the correct account info in mail settings. What can I do?

When I try to access Mail I get the following message "Cannot Get Mail. The mail server is not responding. Verify that you have entered the correct account info in Mail Settings". I have entered the correct account details and even deleted them and re-entered them but to no avail, Help.

Try deleting the email account and readding it in the "other" tab instead of Yahoo/gmail, etc

Developer Studio:Exception:The message server did not respond within 60 sec

Folks,
I am getting this error in Developer Studio ( J2EE Engine Preference) , Can anyone please tell me what is the issue.
Exception: The message server did not respond within 60 sec.Please check if the message server is running and if the socket connection has been established
Thanks,
Manish

If the system information page is showing 3900, you should use 3900 in your studio settings.
39xx is the new default for 2004s. It was 36xx with 2004. And xx is the instance number.
Regards,
Christophe
Message was edited by:
Christophe Benoit

Creative Cloud - The Update Server is not responding

Hi there
Am trying to update illustrator but the Adobe Application Manager (AAM) continually responds with the message:
"The Update server is not responding. The server might be offline temporarily, or the internet or firewall settings maybe incorrect."
I've tried switching off the firewall and downloading the 6.2 version of AAM with no success.
What can I try next?

Typical... Found the solution immediately after posting the question:
http://forums.adobe.com/message/2692886#2692886

The update server is not responding

Trying to download the latest Camera Raw update for Photoshop Elements 11.
Everytime I start the photo editor and select updates under help it comes back with the update server is not responding.
Is there another way to do the update? I just purchased a Canon EOS 70D camera and need the camera raw update so that my camera is supported.

Hi,
The EOS 70D requires camera raw 8.2 - unfortunately that is not compatible with PSE 11.
You can either upgrade to a newer version pf PSE or use the free Adobe DNG converter.
MAC: Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.7
Windows: Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.7
You point the DNG converter to a folder containing your CR2 files and it converts them to DNG files. The DNG files can then be read by PSE 11.
Brian

J2ee connection error, "The Message Server did not respond within 60 sec"

Hi,
I am facing the error "The Message Server did not respond within 60 sec. Please check if the message server is running.." when connecting to J2ee through NWDS.
I am able to reach the index page via http://<ip address>:53500/index.html but yet unable to reach through NWDS.
I have tried various combinations of host and port names like:
Message Server Host : <ip address>, <host name>
Message Server Port : 3636, 3936
but still no luck.
I've also cross checked the value of message server port by navigating to http://<IP address>:53500/monitoring/SystemInfo too, it is 3636.
The telnet test (telnet <ip address> <port Number>) draws a blank window.
I know this problem has been posted again and again, but then I am unable to understand what is the solution to this.
Can someone please help me in resolving this issue?
Note: [link 1|Unable to Connect to the J2EE Server from Netweaver Developer Studio; & [link 2|Developer Studio:Exception:The message server did not respond within 60 sec; are already checked.

Hi Robin,
Although I still haven't received any info from my colleagues regarding the central instance..
Just a quick query, if we have NW04 we use 36** and if it is NW04S then we use 39** , is this the only difference for message server port?
If that is the case, as I mentioned earlier, I have tried both, and one gave me N/A(3936) while the other gave me 'message server did not respond' error(3636).
I have the message server host name & port , Enqueue Server Host name & Port and SDM PID and Port details with me..
Can this be anyway useful in establishing a connection?
Waiting for your inputs...
Best Regards,
Vinay

Exception:The messege server did not respond within 60 sec.

When I am deploying my application it is aborted and displaying the Error as
'Deployment exception : Cannot determine sdm host (is empty). Please configure your engine/sdm correctly !'
In Preferences >> SAP J2EE Engine I have specified a messege server host and its port.
When I go to the Perspective J2EE Engine there I can see an error i.e.
'Exception:The messege server did not respond within 60 sec.Please check if the messege server is running and if the socket connection is established'
How to resolve this?

Hi,
I think the connection data is somehow not right.
What is your message server host and port being configured?
I think the default message server port is 3601
Regards,
Vincent

Exception: The message server did not respond within 60 sec.

Folks,
I am getting this error in Developer Studio ( J2EE Engine Preference) , Can anyone please tell me what is the issue.
<i><b>Exception: The message server did not respond within 60 sec.Please check if the message server is running and if the socket connection has been established</b></i>
Thanks,
Manish

Hi,
I think the connection data is somehow not right.
What is your message server host and port being configured?
I think the default message server port is 3601
Regards,
Vincent

My screen says VPN connection you were disconnected because the ppp server is not responding try reconnecting. When I hit "O.K." IPad shuts down. Any suggestions, please?

My screen says VPN connection you were disconnected because the PPP server is not responding. Try reconnecting. When I touch "O.K." screen goes dark after a couple of seconds. Any ideas to solve this, please?

I have no solution. I am using Lion on Mac Air connecting to 3g using a Huawei 156 dongle modem and i keep getting cut off with this message
You were disconnected because the PPP server is not responding.
I need a solution too

The remote server is not responding in a proper manner

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