Thunderbird crashes when printing from mac.

Question

Thunderbird crashes every time an email is attempted to be printed. All printing drivers are up to date, Mac OSx is up to date, thunderbird is up to date. Printing works from every where else on the mac just not from thunderbird.
Application Basics
Name Thunderbird
Version 31.4.0
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
Profile Folder
Show in Finder
Application Build ID 20150109111741
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts
ID
Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default?
account1
(pop3) pop.cox.net:110 plain passwordCleartext smtp.cox.net:587 alwaysSTARTTLS passwordEncrypted true
account2
(none) Local Folders plain passwordCleartext
account3
(imap) imap.zoho.com:993 SSL passwordCleartext smtp.zoho.com:465 SSL passwordCleartext true
account4
(imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true
Crash Reports
Report ID Submitted
bp-14dcb61a-6fce-4ba0-b6f6-48bab2150123 1/23/15
bp-795c4e54-f8e8-484c-af9a-836702150123 1/23/15
bp-655ca396-ce28-4e4d-8083-c99722150123 1/23/15
bp-66c0e225-af44-480a-bfa5-6477e2150123 1/23/15
bp-a267c783-2c4a-48e0-8d87-ead512150123 1/23/15
Extensions
Name Version Enabled ID
Important Modified Preferences
Name Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 31.4.0
font.name.sans-serif.x-western Times New Roman
gfx.blacklist.webgl.msaa 4
mail.openMessageBehavior.version 1
mail.spotlight.enable true
mail.spotlight.firstRunDone true
mail.spotlight.global_reindex_time 1360342299
mailnews.database.global.datastore.id dbd7cc86-845d-454b-93a7-e8ac93a848c
mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated true
places.database.lastMaintenance 1421867183
places.history.expiration.transient_current_max_pages 104858
plugin.importedState true
plugin.state.adobepdfviewernpapi 0
plugin.state.directorshockwave 0
plugin.state.flash 0
plugin.state.flip4mac wmv plugin 0
plugin.state.java 0
plugin.state.playerplugin 0
plugin.state.quicktime plugin 0
plugin.state.sharepointbrowserplugin 0
plugin.state.silverlight 0
plugin.state.slingplayer 0
Graphics
Vendor ID 0x8086
Device ID 0x 116
WebGL Renderer false
GPU Accelerated Windows 1/1 OpenGL
AzureCanvasBackend quartz
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend none
AzureContentBackend quartz
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Answer 1

Thank you for the quick reply. Unfortunately we have already tried in safe mode and the issue is still there. We have also disabled all addons, created a new test profile and uninstalled re-installed Thunderbird and all print drivers, and Thunderbird still crashes when you try to print an email. Customer is considering using a different email client if we cant figure this out soon.