Time capsule does not install - unexpected error

Hello,
I just purchased my first Time Capsule. I intend to use it as a back up disk - I already have a Cisco Router.
I initially tried setting it up wirelessly - I only plugged it in and I run Airport Utitilty. The software prompted me for some options and I selected "add to an existing network". It asked me for authorization to join my network, it appeared to joint it successuflly but then the message said that it was waiting for Time Capsule. After a long while, an error message appared that read: unexpected error occured. Please try again.There was no error code. I can only press "done". However when I tried again, Airport Utility could not located the Time Capsule.
I reset my Time Capsule by pressing that little reset button but it did not work. I then tried connecting TIme Capsule to my Cisco router via an ethernet cable - the effect is the same.
What am I doing wrong?
Thanks.

Why do I have to have it connected to my router.
TC is a network device. You have no access to the TC via USB.. it is not.. NO WAY.. an external hard disk.. if you wanted an external hard disk, that is what you should have purchased.
The primary idea of the TC is a backup target for Time Machine in laptops. So that you can backup over wireless, without having to connect an external hard disk.
Once you have a desktop an external drive is cheaper, faster, and far better with TM and eliminates overloaded network file transfers.
Getting it connected to my router makes me worry that it is not entirely safe.
Why.. it is safe as any network device can be.. although I have to say Apple could do with a firmware upgrade or three to fix some outstanding issues. A crash of the network will not harm files on the hard disk.. the worst that will happen say with power outage in the middle of a backup is a file will be corrupted. The whole idea of the TM is to keep multiple versions of files available for restore.
Does it have to be connected to my router? What if everything crashes? I will need to find a router before I will be able to restore my data? I will not be able to just "plug in" my Time Capsule into my computer and get my stuff back?
Sorry for all the questions but I asked at a Mac store and I was told that it is the greatest back up on earth....
I guess one rule of marketing is to believe in your product.. to the exclusion of any rational argument or thinking or demonstation to the contrary.. and apple do not lack for total belief in the product. Beware of people who believe their own propaganda.
If your computer crashed.. dead hard disk.. you need to firstly get the hard disk replaced. Then you load onto it an OS or boot from a boot disk boot partition.. depending on what version OS you are using. That boot OS will have network ability sufficient to locate the TC and use TM to restore the computer.
Please do read up how you use TM to do a restore.
Q14-17 of Pondini's excellent knowledge base article.
http://pondini.org/TM/FAQ.html
If you wanted to boot the computer from the backup.. you need an external disk.. with a direct image of the computer. You do this with superduper or even disk utility in the Mac. But you cannot boot from a network drive. Or not with Apple you cannot.. boot from network is rather complex and built into commercial type network computers.
Now let me try to explain why the TC has to be plugged into a router..
The TC is a router. It either must function as router or be plugged into a router in order for your network functionality to provide full services. eg internet.
Please consider a setup where you have a network.. like you already had.. and a TC not plugged into the network.. but creating its own.
You connect by wireless to the network.. but you cannot connect to two wireless devices at once.. so you need to choose.. either connect to the main existing router and use internet.. or connect to the TC.. and do backups but have no internet, no printing, no file sharing.. except with the TC.
Now you can work around it.. you can plug the TC in by ethernet and use the main router by wireless or visa versa.. but you cannot connect to two different network devices on different networks at once unless the networks are joined.
If you want the TC stand alone, I can give you details of the setup.

Similar Messages

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    I am thinking of returning the TC if I don't make it work now, but how do I delete all the data that's on it?

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    Note..
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
    No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
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    Remember to keep all names short, no spaces and pure alphanumeric.
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    I hope that's useful for those of you with "standard installation problems". Me thinks, Germany is a high value target for the NSA, but not for Adobe from an after sales service perspective. (Sorry, couldn't resist... :-) )
    I will contact TSC support now via mail. Thanks again Jeff, you're doing a good job here.
    best regards
    Olaf

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