Time Only based reports

Post Author: Theron
CA Forum: Desktop Intelligence Reporting
How do i write a report based only on time (no DATE)? The two reports I require are (1) what time do Service Calls come into the Service Desk (7-8am, 8-9am, 9-10am etc. - again, date is irrelevant). I am hoping for a chart that has number of service calls on the Y axis and the time broken down by hour on the X axis. (2) is similar to (1) but i want a breakdown of how many calls come in to the Service Desk between the hours of 3:30pm-7:30am (I'm sure i can figure this one out if I get the information for (1).
The problem I am finding is that I cannot separate the date from the time; I simply need a report that has number of services calls and the time (ex 08:00) it was entered. Every variable or calculation I try seems to refer back to the date (even if the date is not showing) and therefore treats each ID separately even though the cell may only show (08:00); I have tried reformating the cell, trim, Concatenation, daysbetween. I have even tried a "IF" variable:
= If <Creation date (Date & Time)> Between ('10/17/2006 08:00 AM' ,'10/17/2006 09:00 AM') Then "8-9AM"
This works however I would have to enter this in for every day and each time frame. The wildcards (*, ?, %) do not seem to work for dates.
I am using BO XI / DI 11.5

Post Author: jsanzone
CA Forum: Desktop Intelligence Reporting
Theron,
IMHO, I would say to parse the time portion from your date field to another column within your database. The date and time is coming across to the Business Objects application, however, there is no function to parse out the date and time like you would expect, so you must turn to the SQL engine to get the work done. You mentioned the version of BO and DI you're using, but it is also imperative to know the SQL vendor in order to implement properly (unless DI has the ability to parse the time for you, but I don't know being that I don't use DI). If you are working on SQL server, then here is an example of getting the time (HH:MM) portion from a date type:
select substring(convert(char(19),getdate(),120),12,5)
If you wanted to generate a short list of time breakdowns, then you might consider this method:
case when substring(convert(char(19),getdate(),120),12,2) between '00' and '07' then 'Midnight to 7 AM'when substring(convert(char(19),getdate(),120),12,2) between '08' and '09' then '8 to 9 AM'when substring(convert(char(19),getdate(),120),12,2) between '10' and '11' then '10 to 11 AM'when substring(convert(char(19),getdate(),120),12,2) between '12' and '13' then 'Noon to 1 PM'when substring(convert(char(19),getdate(),120),12,2) between '14' and '15' then '2 to 3 PM'when substring(convert(char(19),getdate(),120),12,2) between '16' and '17' then '4 to 5 PM'when substring(convert(char(19),getdate(),120),12,2) between '18' and '23' then '6 PM to 11 PM' else '' end

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