Timestamp Service analysis (BI 7 & CRM 2007)

Hi,
I am looking to utilize the timestamp service analysis in CRM to analyze the service performance of an organisation through BI.
Is there any document out there that talks about how to use the timestamp service, how to configure it etc.? I could not find any thing on SDN or the net in general.
Same goes for Document processing lifecycle analysis.
Any help on these would be appreciated.
Thanks & regards,
Nikhil

Currently i am also exploring same.
With limited help available ( SPRO documentation) with configuration Document processing life cycle i am able to configure. i am able to extract data for datasource 0CRM_TSS_DTRACK.
Stuck with performance key figure for Time stamp analysis. not able to extract data for 0CRM_TSS_PKYF and configuration settings.
If anyone got details / documentation please reply.
Thanks & Regards,
Dilip

Similar Messages

Timestamp Service Analysis

Hi,
I am looking to utilize the timestamp service analysis in CRM to analyze the service performance of an organisation through BI.
Is there any document out there that talks about how to use the timestamp service, how to configure it etc.? I could not find any thing on SDN or the net in general.
Same goes for Document processing lifecycle.
Any help on these would be appreciated.
Thanks & regards,
Nikhil

Currently i am also exploring same.
With limited help available ( SPRO documentation) with configuration Document processing life cycle i am able to configure. i am able to extract data for datasource 0CRM_TSS_DTRACK.
Stuck with performance key figure for Time stamp analysis. not able to extract data for 0CRM_TSS_PKYF and configuration settings.
If anyone got details / documentation please reply.
Thanks & Regards,
Dilip

Error Message when we create a Service Ticket in SAP CRM 2007

Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
An error occurred in system EDIES during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
No controlling type could be determined (Notification E IAOM 012)
Regards
Sathya

Hi,
I have looked into your issue.
For this service ticket, kindly check the Org Unit maintained in Transaction and table OFIC_BILLORG_SRV are same. If not same kindly make changes in the following path in SPRO.
==> SAP Implementation Guide
==> Customer Relationship Management
==> Organizational Management
==> Cross-System Assignment of Organizational Units
==> Assign Billing Units to Service/Sales Organizations
If the above information is not helpful kindly take a look at note 861116.
I hope this helps.
Regards,
Venkat

Help needed in Service Ticket view version CRM 2007

Hi,
We have a requirement to replace the Service Level Agreements with Location details screen (custom defined) in the Service Ticket View. I did this in 5.0 version,but couldnt replicate it in the CRM 2007
version.
Here is how I proceeded in the new version.
Instead of creating a new view, I approached the Adding required
context node approach and populated the fields that we need.
1. I enhanced the component ICCMP_BTCTR
2. I added Context node BTActivityH ( I did not link it to any CutomController in the wizard, but defined dependency to Higher LevelContext node BTAdminH, with BOL relation, BTHeaderActivityExt, and
activated the check box Always Create Instance and let the the wizard to finish off.
3. Then using the UI Config tool, I copied the standard configuration to my custom config for changes, I removed all the 3 fields that are there in the standard configuration, and replaced with the attributes
of BTActivityH using UI Config tool in the component work bench. All fields are Input ready fields (not set for Display only).
4. When I open the Service Ticket view to access these fields, in the UI of Service Ticket, I realized that they are display only fields.
5. Then I created the attributes, ( to access GET_I_S_*) methods of the attributes, and I externally set rv_disabled = FALSE in the metod (say GET_I_S_CITY)
6. Now I am able to input values for those fields, but still I am not able to save those entries that I entered in there.
I guess I am missing some thing in the wizard, like linking custom
controller or dependency relations.
Is it mandatory for me to bound the context node to component
controller Node (BTActivityH). If so how can I bound it.
Please advice me.
Thanks and regards,
Sreekanth

Hello Sreekanth,
I think that the fields are read-only and not saved because your context node is not bound to a custom controller. (Even though your higher level node, BTAminH, is probably bound to a CuCo)
The code to perform the CuCo binding is mostly coded in the CREATE_BTACTIVITYH (controller class->typed_context->create_btactivityh or check create_context_nodes to see how the method is called)
like this:
owner->do_context_node_binding( iv_controller_type = cl_bsp_wd_controller=>co_type_custom
                                  iv_name            = <name of the CuCo>"#EC NOTEXT
                                  iv_target_node_name = '<the context node of the CuCo to bind to>'
                                  iv_node_2_bind = <your context node> ).
Now, save yourself a headache and a lot of debugging time and just create a new context node through the wizard again, this is much easier than trying to 'fix' it yourself! Once you have created your new context node you can delete the old one by deleting the attribute in the typed_context class.
Hope this helps!
Reward points if useful!
Kind regards,
Joost

Automatic creation of Service Arrangements in SAP CRM 2007

Dear all
we're using SAP CRM Resource Planning with HCM integration, so get the Employee Master and requried Availability Info Types replicated from HCM via ALE.
Unfortunately, between the creation of an Employee and the Time Distribution, a Service Arrangement must be created manually. As both the HCM-side steps are executed automatically as background job, we are trying to find a way to also create Service Arrangements automatically. We do not need to maintain any data other than ID and Name for the Service Arrangement in the first place.
Can you point me to a way to do this - eventually a function module that would be available for this purpose?
Many thanks in advance!
Christian

Hi Christian,
You need to do customization settings for automatic creation of Service Assignments. And for the same you need to do all these settings according to the SAP Help Document.
You can have a look at the flow of the Service Assignment from the link below
http://help.sap.com/saphelp_crm40/helpdata/en/c6/c14769c3fc814fbe3e5df8edcba791/frameset.htm
You need to do the customizations from the sap help document. You can have a look from this link:
http://help.sap.com/saphelp_crm40/helpdata/en/c6/c14769c3fc814fbe3e5df8edcba791/frameset.htm
Technical Information : As Assignment functionality is based on WFM Core, there are some BadI's exposed. You can implement them to achieve your functionality.
Badi : CRM_SRV_SDL
Implementation                                                     Purpose
CRM_SRV_SDL_WFM                                         R/3 connection to the WFM Core
CRM_SRV_SDL_RFC                                          TCP/IP connection to the SAP Business Connector when using the external   Scheduling Engine of a third party vendor.
In our development scenario, we have used the BadI's CRM_SRV_SDL to achieve the functionality.
Hope this helps.
Thanks,
Samantak.
Edited by: Samantak Chatterjee on Sep 11, 2009 9:43 AM

Batch Management in CRM 2007 Service Transactions

Dear SAP colleagues,
I am dealing with a CRM 2007 Service project, and there is a question that has been in my mind for a while.
As far as I know, it is possible to manage product batches in CRM Sales. In fact, the field is standard delivered, and there are a couple of BADIs in SPRO, under Sales Transactions. But when talking about CRM Service, I can`t find any documentation about batch management anywhere, nor the possibility of configuring the functionality.
May anybody give me some light about this issue please?
Thanks in advance.
Pablo RM

Hi Rupesh,
thank you very much for your answer, but shall I understand that batch must be specified in ECC and cannot be recorded in CRM (in stardad logic)?
Let me explain you a bit more about our needs: we have products with batch numbers that can only be repaired with spare parts with same batch number, since they come from the same manufacturing batch. When defective products arrive to be repaired (we will use In-house repair orders to cope with this) and their batch numbers are identified, there should be an availability check of the spare parts needed considering their batches, just the same way as it is done in CRM Sales for products. As you say, once it has been released, the reservation is made in ECC.
I suposse that there's no solution but a custom development.
Well, thank you again and good bye.
Pablo

I need some help to create service product in crm 2007

Hello everybody
I 'm new to crm 2007.
Now I met a problem.
Can somebody give me some advice. Thanks.
I want to write a programm to create service product.
But I don't know function modul which I can use.

Hi ,Garcia
Thanks for your reply.
I have tried that method,but met a error in sap function modul.
My crm's version is 2007.
Is there any othor method or fm?

Upgrade to CRM 2007: minumun service pack level for other components

Hi all,
I have to upgrade my CRM 5.0 to CRM 2007. CRM is connected to ECC 6.0 and SCM 5.0. What are the minimum SP level for those component? Is there any link to documentations about mandatory SP for not CRM components?
Thanks a lot.

Hello
In the CRM 2007 Master Guide which is available in the [SAP Service Marketplace|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000704565&] I found that SAP ERP 6.0 EHP 3 is recomended and SAP R/3 4.6C SP 53 is the minimum version. No special version is mentioned for SCM 5.0.
Best regards
Gregor

CRM 2007 Service Contract Determinatio and returns/complaints

Hi gurus,
I'm currently struggling to set up the contract determination for our CRM 2007 for complaints and returns. I have set the flag contract determination D or F (both did not work for my tests). as well in the transaction type customizing I have set und customizing header the determination to service contract.
According to SAP help the copy control needs to be set up as well? I did not quite understand yet why, but I maintained a copy control between my contract and my return. Any special settings needed between my source contract and target return?
last step should be the copy control for item categories? I maintained both:
- Define copy control for item categories
- Define item category determination when copying
From my contract item category to my return item category.
But still I don't have any contract determination in my return.
Any hints please?

Hi Pepe,
thanks for your answer (points rewared). I managed to get it running for complaints before you answered. Now struggling to get it for our returns running as well.
I have a question for the copy control: What exactly has to be set up there? I guess I did for our complaints more then needed.
1. Copy control from contract to complaint transaction type.
2. copy control from contract item category to complaint item category
3. Define item category while copying: done the same as in step 2.
any special settings to consider for step 2?
Torsten

Contact Web Service (Web Service Tool in CRM 2007)

Dear Experts,
Has anyone got the Contact Web Service to work using the Web Service tool in CRM 2007. I attempted in creating a web service but I cannot get the attributes such as first name and last name to show up in the XML request.
I have created a service ticket with SAP but its been really slow.
Thanks in advance.
Nitin

Yes,
The steps you mentioned are correct
1) Account Indentification
2) Interaction Record created and displayed
3) Select Service request from the Last 5 interactions from bottom on page
4) Selected one of the Service request
5) In Breadcrumbs dropdown I see
1) Employee(Service) Request(XXXXXXX) --- the one I selected from Interaction history and being displayed
2) Interaction Record (XXXX)*
3) Interaction Record (XXXX)*
4) Identify Employee
I click on breadcrumbs to go back or I press END without pressing SAVE
NEXT
Open the Interaction Record by searching for the same from INBOX
The NEW Employee Request (Service request) created is there
If I use breadcrumbs to go back and repeat steps 1--3 (account Identification to select Service request), it does not create one, it is for only the first time the additional request is created.
I hope I am clear....
Regards
Ravi
Edited by: Ravi Kakkereni on May 30, 2008 10:19 AM

XML scheme and Web services enhancement for MS Word integration in CRM 2007

Hi,
I am trying to use the Template designer and the web services tool in order to create a MS Word template for the quotation.
We have created a new web service, using the Web Service Tool
(transaction BSP_WD_CMPWB, type WS_DESIGN_TOOL). I can use this web service when creating a quotation word template and everything works fine.
I need to enhance the web service with some custom fields and logic. I found the blog:
Web-services enhancement for MS Word integration in CRM 2007
/people/community.user/blog/2008/11/18/web-services-enhancement-for-ms-word-integration-in-crm-2007
The blog describe how to enhance the web service, extend the output
structure etc.
We have done all the steps in the blog, and everything looks fine. When
we test the web service, using the Web Service Navigator, all the new
fields we added to the output structure are displayed. The WSDL
document also looks fine, displayed from the Web Service
Administration.
The problem occur when try to create the word template using the
Template Designer. The XML scheme is not displayed in the word
document. This only happens if we use an enhanced web service.
Anyone familiar with this issue?
Kind regards,
Johan Wigert

Hi,
You may have to upgrade your MS word 2003 to MS Word 2007.
Before you do that please opening View > toolbars > Task Pane and check if you can get XML Schema from the web service.
Regards,
Sandeep Chavan

CRM E-service on CRM 2007

Hi all,
We implmented service on CRM 2007.Now we want to enable E-service.What all aditional servers and components required for this scenario?
Can somebody broadly explain what configurations to be done for this scenario.
Thanks and regards,
Rajesh.A

>
Rajesh A wrote:
> Hi all,
>
> We implmented service on CRM 2007.Now we want to enable E-service.What all aditional servers and components required for this scenario?
>
> Can somebody broadly explain what configurations to be done for this scenario.
>
>
>
> Thanks and regards,
> Rajesh.A
Hi Rajesh,
SAP CRM WEB Channel provides JAVA AND J2EE based applications like
ICSS(Internet Customer Self Service) B2B and ICSS B2C for E-service.
These applications come by default with the SAP CRM Java Stack.
We need to perform the XCM settings {which connect the application with the CRM system} to make applications running.
We need to have the SAP NWDI configured so as to customize these applications.

Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007

Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay

Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh

How to get a Custom View in CRM 2007

Hi,
I have created a new view (SrvTLocation) and I want to replace Service Level Agreements view with the SrvTLocation.
In the old version, I followed this approach to get the location view
1. Add SrvTLocation to the SrvTViewSet under the view area "SrvTActionSLA".
2. Redefine the method "DO_REPLACE_INITIAL_VIEW" of the controller class of "SrvTViewSet", so that it will replace the "SrvTSLA" with "SrvTLocation"
I dont know how to do it in the new system.
Please advice me. I will reward points.
Sreekanth

Hi Sreekanth
Have you checked the new CRM 2007 Cookbook.
I believe it's available from SAP Marketplace. Haven't checked myself but do believe it's there.
Regards
Arden
Reward with points if helpful

Sap CRM 2007 Security related issue

Hi All,
I am working on SAP CRM 2007 security.
I have scenario, which we are trying to fix.
There are two users A and B.
A is assigned to role X
B is assigned to role y
Business Partner 123 is created for user A
Business Partner 456 is created for user B
These Business Partners are assigned to Authorization Groups.
See below:
1)Authorization Group (LK01) is assigned to Business Partner --123.
2) Authorization Group (LK02) is assigned to Business Partner --456
3) Authorization groups LK01 is assigin to user A in PFCG role X
4) Authorization groups LK02 is assigin to user B in PFCG role Y
a) User A assigned with PFCG role X>Authorization Group (LK01)>BP 123.
b) User B assigned with PFCG role Y>Authorization Group (LK02)>BP 456.
Note:
1) Authorization Groups are assigned to BPs under the Control tab.
2) These Auth Groups are assigned in Authorization Object in PFCG role.
Now, USER 'A' should not be able to work under the BP 456 as this BP is assigned to authorization group LK02.
The issue is when we open the WEB UI and login with user A role X, He can search for the BP 456 assigned to Auth Group LK02.
User A can open the Interaction History and edit the Service Order created using the BP 456.
He can Edit the following in Service Order details:
1) General Data Status (from created to complete), Contact person, Sale Rep name.
2) Organization Data like Sales Office, Sales Org Unit, Distribution Channel
3) Business Partner.
However, one good thing is he cannot edit the Account details like Account ID, House No, Employee Resposible, the message he get is "No authorization to change partner with authorization group" which is a
good thing.
I have tried to be precise, please let me know if you require more information.
Regards,
Dave.

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
In addition check the notes 559662, 674869 and 782927. Maybe the notes are already implemented but you can try then the implementation of the BADI (SE19). It should resolve your issue.
I have implemented this Badi solution before, and after activation; the search help ; nor search result list did NOT show any Business partners anymore that had an authorization group I was not allowed to see.
kind regards
Davy Pelssers
SAP CRM/Security consultant

Timestamp Service analysis (BI 7 & CRM 2007)

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