Total Frustration with repair lead times.

I live in a one bedroom apartment in Harlem.  The phone has been out since 3/18/12.  The first "estimate" for repair (even though the problem is outside of the apartment, the Verizon rep told me so) was 3/28/2012, I called to complain.  The revised time now is 3/26/2012. 
The line I got from the person who took the repair call was how busy they all are and basically too bad for me.  Well I called Time Warner and I'm transferring my phone service to that carrier.   I've had Verizon for over a year and every repair call is the same, the lead times are outrageous and try to get someone on the phone to talk to you and then get someone to do the repairs.  It's impossible.  I wonder how much business Verizon has lost because of their lack of attention to their customers?
Good riddance.  This reminds me of the an old comedy routine the gist of which was "we're the phone company, we don't have to care".    I do care, I need a working phone, I pay for service and I don't like the way their customer service treats people. 

I live in a one bedroom apartment in Harlem.  The phone has been out since 3/18/12.  The first "estimate" for repair (even though the problem is outside of the apartment, the Verizon rep told me so) was 3/28/2012, I called to complain.  The revised time now is 3/26/2012. 
The line I got from the person who took the repair call was how busy they all are and basically too bad for me.  Well I called Time Warner and I'm transferring my phone service to that carrier.   I've had Verizon for over a year and every repair call is the same, the lead times are outrageous and try to get someone on the phone to talk to you and then get someone to do the repairs.  It's impossible.  I wonder how much business Verizon has lost because of their lack of attention to their customers?
Good riddance.  This reminds me of the an old comedy routine the gist of which was "we're the phone company, we don't have to care".    I do care, I need a working phone, I pay for service and I don't like the way their customer service treats people. 

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    Can anybody explain, how it works and how we can alalyze the results with example.
    Is there other settings we need to do ?
    Regards,
    Mahesh

    Hi James,
    Thanks for reply.
    I have defined safety lead time, in the MRP 2 view. But still, sytem is not bringing the requirements forward.
    Can you please tell me, is there any other setting I need to do ?
    Regards,
    Mahesh

  • Availablity Check in Sales Order with Total Replenishment Lead Time

    Dear PP Consultants,
    This is regarding the TRLT field functionality during availablity check of Sales Order.
    I understand the TRLT field is defined manually in Material Master MRP-3 view as the sum of the longest lead time of raw material, in-house-production time and floats.
    If during the availablity check of Sales Order, the raw material which is having the longest lead time is already available in stock, can the system calculate the TRLT dynamically and propose the delivery date in sales order only based on in-house production time??
    Is there any setting that can be made so that during availability check of Sales Order, the system considers the stock of raw materials and then propose the confirmed dates?
    Your early respose is much appreciated. Thanks a lot in advance for your valauble suggestions.
    Thanks,
    Kishore

    Hi,
    The RLT is not dynamic, and is not related to the stock situation of the components.
    It's only purpose is to give an estimated availability date for the finished material (sold) when no better information is present (like a procurement element).
    The only way I know to get an availability date taking into account the availability of components, is the assemble-to-order scenario. In this scenario (MTO!), a production order is created automatically during the creation of the sales order. The system can then use the production order features like scheduling and availability check of components to propose the availability date for the finished product.
    Besides that, you can get much more complex solutions for ATP using APO's ATP engine.
    Regards,
    Mario

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