Communication Failure With HP Officejet J6480 All-In-One

I bought a new printer, an HP Officejet J6480 All-In-One, and set it up with my PC.
Then, I set it up with my mac. I get this error: "Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on."
I recently bought an Epson printer but returned it cause it was too slow. That printer gave me a similar (maybe the same, I don't remember) error. I can scan and check ink levels but I can't print. I'm connected by USB by the way.
What's wrong? I downloaded the latest drivers and software yesterday. Why can't I print?

And on HP Photosmart C7280 All-In-One.
I've got mine connected to the network on Ethernet - figured that would be less problematic than wifi - and my MacPro can see everything about the printer, just not print to it. This includes the C7280's built-in webserver which - like alot of SOHO routers - gives you a web-based interface to the printer's configuration and status. Everything on that page looks right-on, but no printing.
The printer's copy and fax functions work, and I can even scan images and save them across the network onto my machine, so the printer is already interoperating with the network to a high degree, just not printing.
Like alot of people, I bypassed the HP driver CD and downloaded a fresh software package yesterday from HP's site (200MB+, ***?), which is what I used to configure my system. As far as I could tell, there appear to be no firmware updates available for this printer. MacOS "Software Update" doesn't offer any printer driver updates - I'll try the posted link to Apple's site next.

Similar Messages

Having problem with my hp officejet j6480 all-in-one printer

i am having problem with my HP officejet j6480 all-in-one printer it prints very slow
the operating system is windows 7 32-bits i download full driver software but that did not fix the problem
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Hi - Does it print slowly from all applications or just certain ones? In either case, you can try following the steps in this document.
In addition, try going into Control Panel, Printer, right click on the printer and choose Printer Properties. Click on the Advanced Tab and select Print Direcly to the Printer.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

I have 1 HP Officejet J6480 All-in-one printer, when I print a page off of the net, it only prints o

I have 1 HP Officejet J6480 All-in-one printer, when I print a page off of the net, it only prints one top line (ex: Page 1 of 1) and it only prints the footer. It does the same with my HP Deskjet F4100 series printer.

Call and/or check HP Support website for updated drivers. You can also check KB Articles: http://support.apple.com/kb/HT3669 Printer and scanner software available for download
and http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system
What to do when you can't print

How to download hp solution center for windows 8.1 on officejet j6480 all in one

I would like to install HP Solutions Center on my new HP computer which has Windows 8.1. My printer is HP Officejet J6480 all in one.

Hi,
Please download the following software and drivers, save on your computer (remember where) and double click the downloaded file to install:
http://ftp.hp.com/pub/softlib/software12/COL31995/mp-109977-2/OJ_AIO_J6400_Full_Win_WW_140_408-4.exe
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Fax issue with HP OfficeJet 7210 All-in-one

Hi everyone,
I've got an issue with my HP OfficeJet 7210 All-in-one printer/fax (USB connection)
I'm under Mac OS X 10.5 (Leopard).
When I was under Tiger, my printer/fax worked properly.
After the upgrade to Leopard, the printer/fax was still installed (HP 7210 was displayed as installed in the printer list of the System Preferences).
The printer works fine but the fax doesn't ! An error consistenly occurs when I try to send a fax.
Thus, I decided to uninstall every HP components from my Mac. Then I proceeded a fresh install of the CD software/driver I received with my printer/fax.
During the installation, I get an error : "HP AIO TRAP has quit". I went further and continue the installation till the end by ignoring the problem.
The printer is still working fine but I'm unable to install my fax in the System Preferences because the fax simply doesn't appear either on the "Fax" tab or on the "More printer" tab.
Only an unuseful "Bluetooth" fax appear, I can install it but it's impossible to send a fax with it : http://users.cybernet.be/ptsalos/hp-leo1.png
In the "More printer" tab I got this : http://users.cybernet.be/ptsalos/hp-leo2.png ... It seems that no fax are detected (no fax are displayed in "HP AiO Télécopie" and the "Add" button is gray).
I hope you could help me !
PS: the fax works properly under Bootcamp with Windows XP PRO SP2
Thank you very much.
Message was edited by: phl00

OK, so enough software is available (or will so been available) for me to start posting these types of workarounds (and getting more of you up and running). And remember, what I am about to tell you is NOT supported by HP, so if you run into problems doing this do NOT call customer support. I am posting this stuff here to try to help out the community. I will stop posting if this gets abused (even once).
If you have an HP OfficeJet 7310 or 7210 printer, go to HP.com/support, tell it you have a 7410, and download the installer (follow my instructions on the [Beta Announcement|http://discussions.apple.com/thread.jspa?threadID=1252889&tstart=0 ] thread if you need more details.
Now follow these instructions:
Step 1: Run the installer, and follow the onscreen prompts.
Step 2: When the screen comes up to select your printer, check the box my printer isn't listed and continue.
Step 3: On the next screen select the OfficeJet 7400 Series and continue.
Step 4: Select the type of connectivity to your device.
Step 5: Install the software (this may take several minutes).
Step 6: When you get to the Setup Assistant, skip it. Make sure you de-select the two checkboxes before you continue otherwise it will remind you every time you log in.
Step 7: Go into the Print & Fax System Preference and manually add your print queue.
Step 8: Go into the Print & Fax System Preference and manually add your fax queue.
Step 9: Start using your device.
Congratulations, you now should have a fully functioning device under Leopard. So what won't work with this work around:
1) The documentation on your device will be wrong.
2) If you did not previously set up a station ID for the fax, one will not be set.
3) Device Manager will not know anything about your device so the functionality there will be pretty useless (most stuff can be done through other means though). However if you already have a Tiger install, even this should (theoretically work).
4) Good question, if you run into any other issues post them here, I may have forgotten something.
WARNING! WARNING! WARNING!
Please install the final drivers when they come out, and preferable the beta drivers too for your device too! Just because things are working for you does not mean that this configuration is supported (its not) or that there aren't any known problems (there may be, we certainly don't test it) so please take caution and update when possible.
Just trying to help.
Andrew

Computer is unable to communicate with printer Officejet J4680c All in One using wireless setting.

I received a message while I reinstalling software and driver to change from usb conection to wireless conection: Your laptop is unable to communicate with your printer (Officejet J4680c All in One. This may be caused by firewall software. If you are using firewall software, verify that UDP port is unblocked for both inbound and outbound trafic. But I don't know how to verify that option in my computer. While I reinstalled software I turn off firewall software in my computer. Can some one help me to resolve this issue? Thanks.
Ref: My laptop is Toshiba Satellite P755 with Windows 7 (64bit)

Hi,
Download and run HP Printer Install Wizard from link below
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

IE 8 and compatibility with Officejet J6480 All-in-one

I have the above Officejet J6480, connected via USB, XP operating system and earlier this year after installing IE 8 I found that the printer was not compatible. Therefore I went back to IE 7, and have been awaiting news from HP that the compatibility issue has been resolved, but I haven't heard anything. It would seem that installing IE 8 would be a good move if it is compatible with the printer.
Questions:
Is the Officejet J6480 now compatible with IE 8 assuming I have updated my printer software from the HP site?
If not, what do I need to do in order to use IE 8?
Is there any reason not to go to IE 8?
Thanks for your help....

What version of OS X? What router?
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My HP Officejet J6480 All-In-One has started printing multiple pages.

All of a sudden my officejet J6480 printer is printing multiple pages every time I print. I've made sure it is saying only 1 copy, but it still continures printing the extra pages.

Disconnect the power cable and the usb cable from the computer. Restart both the printer and the computer. Clear the print que. Fan all the pages in the printer. Power on the printer connect the usb cable and try printing again. Happy Printing
The HP Print and Scan Doctor will guide you through troubleshooting your network printer setup and connectivity problems. It also provides you with a wealth of information regarding your network and, in some cases, automatically fixes network connectivity issues.
The HP Print and Scan Doctor runs on Windows XP, Vista, Win 7, and Win 8. You will need administrator privileges in order to run the utility.
Get it here: HP Print and Scan Doctor
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Wireless setup problem for HP Officejet J6480 All - in - One printer

I can not get my printer setup wirelessly. When I send a print job to it, the message comes back, printer offline.
I can hook up the USB cable and it prints fine. I installed the software on my IMac as instructed. I used the HP Printer manager. My IMac is setup with the airport and I have a wireless router.
Through the setup button on the printer I printed off the "wireless network test report" and the "HP network configuration" page. They show no errors.
Can anyone help me out?
I need to be able to wirelessly print from my IMac, a Gateway desktop, a Dell laptop and a Toshiba laptop.

connecting Wireless to HP j6480 printer
Problem is when I go to menu and press wireless network printer option. It’s just press menu then use the arrow keys on each side of the OK button. Then press down to Wireless Network Wizard. Press the OK button. I think the Wireless Network Wizard is the third option down when you are in the Wizard. It will then ask you for the wep for your router. I have the Verizon Jet pack from Verizon. But I assume you could use any router. My router wep was all numbers for example 99000627xxxxx all numbers. I tried and tried and kept putting in the wep but it kept coming back wrong wep code. What I did not watch was the numbers I was putting in were wrong. For example when I was putting in 990000627XXXXX that was not being put in. What was being put in was something like ypt$&^ etc. I did not know when you were putting in the numbers you had to keep pushing on the 9 key until a nine came up, then it would go to the next number you had to put in. You had to do the same for the second, third, fourth and etc until you entered all of the code. Then the wireless router connected. Why does someone not tell you that.

Officejet J6480 All-In-One Printer

I just bought a new Dell tower with Windows 8.1. When I was installing the printer's software, it told me that I needed new software for a 64 bit computer, which I found online. Everything seemd fine for the type of documents I first printed. However, when I attempted to print a document created with Microsoft Works, I would get an error message telling me to clear a paper jam, even though the printer would kick out a blank sheet of paper.
I would always check to make sure there wasn't a jammed piece of paper, even though I knew there wasn't one. Three times I unplugged both the power and USB cords, and still it would not print. I finally created a new document from a blank letterhead page, then copied and pasted the content of the first document. That new document printed. However, this afternoon, when I attempted to print another Works document, I got the same paper jam message, even though it kicks out a full sheet of paper. I tried my same fix, creating a new document, but this time, I got the error message.
This afternoon, I downloaded HP's Install Wizard and Print And Scan Doctor. Both told me nothing was wrong. I then uninstalled and reintalled the printer's software. Again, I get the same paper jam error message, though the paper does not jam.
I am able to print documents created with Quatro pro though, with no problems. Thinking the problem has to be with Works, yesterday, I uninstalled and reinstalled that program, which did no good. A thought did occur to me right now, I use Works 9, an outdated program (I know, I'm probably the only one still using Works and Quatro pro). Could this be the problem?

Hey there @GnirpsNevets , welcome back to the community
Yes, using Microsoft Works could very well be the issue. You have tried all of the troubleshooting for the printer that I would have suggested to you in hopes to have it working for your however, it's discontinued and support on it seems scarce.
Check out this alternative from Paul_Tikkanen to see if that helps:
Re: Microsoft Works
Best wishes!
R a i n b o w 7000I work on behalf of HP
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Officejet J6480 All-in-One Printer prints document leaves "error sent to printer" message in que.

I have an officejet 6480 connected wirelessly that I'm printing to from an eithernet connected computer running Windows 8. When I print a document from various programs (notepad, adobe, outrlook, etc.) the document prints OK, but I'm left with a message in the que under status that says "error - sent to printer". 8/2 is listed under pagesand I'm printing a two page document. I've run HPSSdr and it says errors were found and it clears the que, but the next time I print I have the same problem. The printer is connected to an Actiontec PK5000 wireless/eithernet DSL modem/router. It is a securred router with a WEP password. When I do a test print from the HP software it clears OK, but it leaves the other message in the que. I also ran SFC /scannow, which didn't find any problems.
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View Solution.

The problem seems to have rectified itself. I did a system restore to before the last required updates and still had the problem. I reinstalled the updates that were removed and the problem seems to have gone away. I had to turn off and back on the printers wifi connection because I was getting a printer unavailable message. After all that it seems to be working now.

Busy signal when faxing with hp officejet 6600 all-in-one

I keep getting a busy signal when faxing with all numbers.

Hi @pbr69,
Welcome to the HP Forums!
I noticed that you are getting a busy signal when faxing with the HP Officejet 6600, and I am happy to help!
I would recommend to look through this faxing guide, to make sure it is properly configured. Cannot Send or Receive Faxes.
Also depending on the type of phone connection you are using you may require a different type of configuration. Please also see, How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line, if you are using one of those types of lines.
Hope this information helps, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
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Issues with installing Officejet 2620 All-in-One

I'm having problems with installing my Officejet 2620. I've installed the correct driver for my OS, but every time I connect the printer to the laptop via USB I get an error message saying 'USB Device not recognized; the last USB device you connected to this computer malfunctioned, and Windows does not recognize it.' I've read where this could be because I no longer have Windows 8, but rather Windows 8.1, as opposed to an error with the actual printer, which seems to work fine aside from the lack of communication with the laptop. My OS Windows 8.1 64-bit. Please help!

Hello hackman19,
Welcome to the HP Support Forums! I understand when you plug in the USB connection to your HP Officejet 2620 you get an error message 'USB Device not recognized; the last USB device you connected to this computer malfunctioned, and Windows does not recognize it.'
After some research I was able to find this thread on www.wiknix.com:
Solved: USB Device Not Recognized In Windows
Please try the above recommendation and let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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Officejet J6480 All-in-one wireless setup issues

I recently changed my wifi router and I can't get the printer connected to my laptop over wifi.
Here is the error I get:
The network subnet mask 0.0.0.0 of the printer does not match your router. Reconfigure the setting on your printer to match.
Your computer is unable to communicate with your printer at 160.70.201.185. This may be caused by firewall software. If you are using firewall software, verify that UDP port 427 is unblocked for both inbound and outbound traffic.
Your PC can not communicate with your printer at address 160.70.201.185. Check all cable connections. Check that the printer, PC and router are powered on and connected to the network.
Here is more info:
My laptop can connect to the network(internet)
My printer is connected to the router
I uninstalled and re-installed the correct HP software\drivers
the wireless network test report says there are no problems.
I ran the diagnostic tool with no help
I cannot connect to the printer via a browser (no errors, just can't find the device)
I disabled all firewalls (Norton, WIndows and wifi router)
Here are some configuration settings that are printed out:
Network Status: ready
URL: http://192.168.1.255
Wireless status: connected
IP address: 192.168.1.255
Subnet mask: 255.255.240.0 (same as my wifi router)
Primary and Secondary DNS: 0.0.0.0
So what else can I do. Also from the error message, why is the subnet say 0.0.0.0 and what is the 160.70.201.785 IP address? By the way, I also can't connect to this IP Address either.
Not sure what else I can do...
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View Solution.

OK, did you try this diagnostic?: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
What did it say?
Belkins are not exactly standard. Did you restart the router by pulling its power cable momentarily? If you have antivirus software, disable its firewall.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet J6480 All-In-One'[]

I am running windows vista and I am able to print doc. from my files and off the web, but...I can not print my pictures that I have filed but was able to a week ago. Does anyone have any suggestions? I have checked all the off line/on line, que, plugs and have done a test page. All checks out ok except I am unable to print my pictures.

Took awhile to find it, but the solution is at Add the Duplex Unit. Seems obvious now that I know.
On the Windows taskbar, Click the Windows icon ( ), and then click Devices and printers .
Right-click the printer icon ( ) for your product, click Printer Properties , and then click the product. The Printer Properties window opens.
Click the Device Settings tab.
If necessary, click the plus sign (+ ) next to Installable Options to expand the list.
Click Duplex Unit , and then click Installed .
Click Apply , and then click OK .

Communication Failure With HP Officejet J6480 All-In-One

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