Travel Management with Travel Desk

Hi Experts,
We are having following Scenario in Travel Management(with Travel Desk) please suggest me how to achieve the same.
        1.     Employee will raise the Travel Request the same will go to his Reporting Boss
        2.     Boss will approve the above Travel Request.
        3.     Once he approves the request the same has to go to Travel Desk (Company Owned).
        4.     Travel Desk people will book the tickets/hotels and makes the payment to the vendor
                (Travel  Agent/Hotel). The same information will go to employee.
        5.     After completion his tour, Employee will apply for the reimbursement which he paid on his
                own.
        6.     Finance Department will check the bills and makes the payment.
From the above steps, 1st, 2nd, 5th and 6th steps are available in standard system but how to do with 3rd and 4th step.
Thanks in Advance
Ratnakar

Hi together,
you will have several issues here.
- First of all, Workflow Container BUS2089 does not carry all planning related details in standard. So you will have to enhance it using SWO1. Especially travel service details are missing.
- if you are about to enhance it, you can also add a method to change both approval and accounting status of the trip. This will enable you more flexible process steps.
- if manager has approved request, you can forward it by mail to a central inbox of travel agency. Travel agency is usually not working in customers SAP system, so you have to use an external communication.
- agency usually sends an external PDF confirmation to traveler as they are not connected to SAP system
- as an alternative, you can connect to agencys reservation systems Amadeus, Sabre or Galileo and use travel planning. then you have full synchronization and online booking capabilities inside SAP system
- when ticket is issued at agency, credit card/ form of payment is charged. This is external process. If you want to have these data, take the credit card transaction data from provider and use RPRCCC00. Or ask agency to provide same data in similar format.
- if you use WD ABAP for travel request (which also works as standalone without EP portal), you can use "other services" to ask traveler for additional details which are needed for travel desk. You will find about 15 fields there which is much more than the standards for flight/ hotel/ rail request.
regards,
Michael

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    France                                F000                                             FREI
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    Sweden                             S000                                              SREI
    Norway                             V000                                              VREI
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    You are invited to take control of your travel - register here to attend the SAP Travel onDemand webcast and learn how to manage your travel and expenses.
    SAP Travel onDemand: How UST Global runs SAP to manage travel expenses like never before
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