Troubleshoot payment info
I keep getting a message there's a problem with my credit card info, I no longer have a credit card how do I override that message so I can download free games
Accepted form of payment
http://support.apple.com/kb/HT5552
Similar Messages
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ITunes is asking for payment info for a child's AppleID
All iPads have been updated to OS8. Desktop is waiting for Yosemite. My child (age10) has had an Apple ID for many years with a false birthday. I am trying to get Family Share to work correctly and turn on Ask to Buy. My child is the only member of my Family Share
After browsing support posts, I retroactively changed the date to the youngest possible (age 13) as many other parents have done. Before the Family Share existed, I used to split the AppleID on my child's iPad so that I could share content. Many years ago, when I set up my child's personal AppleID, I set up her iPad with iCloud using her AppleID, and iTunes using mine so that purchases had to be approved and my AppleID could maintain all the kid-friendly content I'd been purchasing for years. When I first set up family sharing, I forgot that iTunes will was using my Apple ID, so when I tried to turn on "Ask to Buy" I got a message saying
"Cannot Enable Ask to Buy"
Adin is sharing purchases from an
account also used by another family
member. Ask to Buy can be enabled
only on accounts that are not shared.
So I logged out of iTunes on my child's iPad and used her AppleID instead. But then iTunes wanted credit card info for purchases, so obviously iTunes does not recognize that she is a child in my Family Share plan. I can't troubleshoot the problem on my Mac because Yosemite isn't available yet. I opted to leave my child's AppleID logged into iTunes, on her iPad, without payment info. I still get the same message when I try to turn on Ask to Buy for my child from my iPad.
HELP!Run System Profiler. Go to the Apple in the upper left corner of any window, then "About This Mac", then "More Info..."
Check under both Applications and Frameworks for Quicktime. Applications are the actual Player application itself. I believe Frameworks is the underlying system software support. If you see something different there it might be that about which iTunes is complaining. On my computer both say the same, but I'm not having the issue.
I'm guessing here but if you re-installed the system using Archive and Install, your applications were left intact and that's why your Player is 7.7, but all your system software (includingQT framework) was replaced with earlier versions which may be why the you're seeing different versions. iTunes doesn't need the Player, but it does need the underlying QT software. -
Unable to update my payment info
Hello my name is Narote Ruangraweewat (AdobeID [email protected])
I need to change my creadit card from ******5115 to ********3113
But everytime I try to update the information I receive the following error message :-"invalid card, please check card details"
(http://i1137.photobucket.com/albums/n514/naroter/ec9de31e-e048-4336-b3c7-1857937d6e62.jpg)
I have tried all possible iterations :- multiple browsers such as chrome IE safari but nothing works. And chat with Adobe customer care representative (after a four day 11,12,13,14/11/2013 of live chats that did not help). Even the Adobe representative could not help.
My subscribed will end in 18/11/2013 today is 15/11/2013 Pls Help me, I do not want to use Piracy Software . T T
Please let me know if I will be able to change my card details at all?
I have been provided a case/reference number - 0211888906
Regards,
Narote Ruangraeewat
+66813721143
First step go to http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
2nd step see my plan in account [email protected]
It not show "Under Plan Information, click Edit Payment Info.Enter your password, click Verify," (http://i1137.photobucket.com/albums/n514/naroter/15-Nov-136-12-50AM.jpg)
3nd step tried to go to Manage this plan (http://i1137.photobucket.com/albums/n514/naroter/41c75c50-3620-4e2d-adb3-b6257eb138f2.jpg)
4th step edit payment info (http://i1137.photobucket.com/albums/n514/naroter/375365b5-55eb-4da5-85ad-a1be51c247d0.jpg)
5th error (http://i1137.photobucket.com/albums/n514/naroter/ec9de31e-e048-4336-b3c7-1857937d6e62.jpg)Hello. I seem to have the same problem and I've been trawling the net for similar cases.
My old card was misplaced and had been discontinued so I was trying to put in the new details for the replacement card. The form you have on the website is quite different from all the other e-commerce forms I've encountered: no type of card (visa, mastercard, etc), no name of bank and no security number options. I've been told that my card is invalid and I should check my card details which I find strange because the only detail the form is asking for is the credit card number.
I was in touch with three different customer support personnel (2 on chat and 1 on the phone) yesterday trying to solve the same problem. One sent me a link to the help page, one gave me a customer support phone number to call but the number was invalid and the last one (who I was able to call using a different support phone number) tried to guide me through the process (which I already tried to do myself prior to calling customer support) but told me that because my account had expired (because I couldn't update the card details) I would have to subscribe again using a new Adobe ID.
I would like to know if the last option is my only recourse to getting back on Creative Cloud?
Thank you. -
Dear all,
I need urgently to change the payment info of my creative cloud.
The system refuse the change & still asking to change the payment info
i saw a lot of demands about the same problems but can't figure out my problem.
Please help, really need to have access to creative cloud asap.Hi Verwi,
Are you still struggling? You should be able to update it with the steps described here: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
- Dave -
i need to update my payment info but your site will not allow me to do this. all i get is a message saying...
We are still processing your payment. Please check back in a few minutes or contact Customer Support.
i do not have a payment processing as my billing cycle is not for another week.
i also just saw that adobe took 1 dollar from my account??, could a adobe rep please contact me asap as this is becoming urgent.
regards
jamesHi James,
Please try to update your billing/payment information by using some other browser.
Like If you are browsing through IE/safari then switch to google chrome or mozilla firefox. If that does not help and you are getting the same error message so please refer this link to contact customer support. http://www.adobe.com/support/download-install/supportinfo/
About the $1 charge, these transactions help confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, it's removed.
Please refer the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Thanks!
Gurleen -
I can't update my payment info
Last week I tried to change my payment info with changing credit card number. It wasn't possible. I received a message: "There is a problem with the card information entered here. Please review and try again. If the problem persists, please contact customer support." I checked my card and its all data and it was surely OK. I also read some help informations on http://helpx.adobe.com/pl/x-productkb/policy-pricing/membership-subscription-troubleshooti ng-creative-cloud.html#creditcard.
I tried to do that in different environment (Windows, Mac, Firefox, Safari, Chrome). No effect.
What is interesting, today I received an email with information about failed payment process (although I finally didn't change my credit card). My current credit card is active.
As a result, I can't change my payment info and also I can't pay for the subscription.
Please, check this issue.I have problems as well. I've updated my payment info a week ago, there are enough funds on the card. I'm still getting a warning that my subscription will shut down. I have only one day left. And the worst part is - there is no way to directly contact Adobe about this. The only "contact" they offer is a FAQ and this forum. This is insane.
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trying to update payment info, your system gives an error message, "trouble on our end, try again later." How do I proceed?
Hi jjackson0401,
Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html and contact our chat experts.
Regards,
Romit Sinha -
Itunes is asking that I edit payment info, but will not accept any changes to allow me to purchase music? I have changed cards, reentered information, uninstalled and re-installed Itunes. Nothing is working, what do I need to do?
See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I need to change my credit card details. I understand how I am supposed to do this, but when I try to click on the Save button after inputting the new details on the Update Payment Info screen, the button does not respond. Only the "Cancel" button responds (and, of course, the information that I have input is lost.
Looking elsewhere on the forum, this appears to be a common problem. Can an Adobe representative respond to this? (The only phone number that I can find for Support is a US number. I am in the UK, and do not want to spend an indefinite period of time on an international call ! )Thank you for the response. However, I had already run through the troubleshooting process.
I have now resolved the issue, and in case it is of benefit to other users who encounter the problem, I will describe the bizarre steps that worked:
When I input the credit card as a continuous string of 16 digits, the "Save" button remained inactive, but there was no warning that there was a problem with how I was inputting the card number.
I then inserted dashes to separate the 16-digit credit card number into four 4-digit groups (XXXX-XXXX-XXXX-XXXX). This caused the "Save" button to become active, but when I left-clicked it, an error message stated that the card was not of the correct "type".
I then removed the dashes from the number (thus reinstating the way in which I had first input the number). The "Save" button remained active, but this time, when I left-clicked it, the card number was accepted.
I suspect that many people will think that this cannot have happened - that I made a mistake keying in my credit card number - but this is definitely not the case. I had tried many times to input the details, using 3 different browsers (Firefox, Internet Explorer and Opera) with 2 different operating systems (Windows XP and Windows 7). The result was the same every time.
It remains to be seen whether Adobe will recognise, and do something about, this Kafkaesque programming bug. -
when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?
If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com
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Im trying to update my apps and it wont let me. When i clicked on an app to update it or to download a free app it says "sign in required, tap continue and sign in to view your billing information" when i did it says "you must verify your payment info before you can makes purchases" then "security code is invalid" when the security code is valid. I even switched credit card it keeps saying the same thing....... THIS IS NOT FAIR........ I WANNA UPDATE MY APPS!!!!! Btw idk why did i buy the ipad for, APPLE dont even let you download ADOBE FLASH PLAYER and must of the games required ADOBE FLASH PLAYER to play example: wizard101. Idk what i was thinking...... :(
Why not simply remove yoru payment info by selecting None at top?
APPLE dont even let you download ADOBE FLASH PLAYER
Considering Adobe dont (sic) even make Flash Player for iPads, this seems about right. How can you download something that does not exist? -
When I try to verify my payment info it says "Your session has timed out" what do I do???
When I try to verify my payment info it says "Your session has timed out" what do I do???
Welcome to the Apple community.
You should start again and enter your details, this time try to be a little quicker. -
Just a few minutes ago i tried to purchase from The Simpsons tapped out game, but there were a warning that my purchese was declined and i was asked to re-filled the payment info in order to compete my purchase. I did that but that wont work and the warning keep showing up. Whats wrong? help please.. Is there any correlation with the software update? I did check the update , there is an update for iOS 6.0.1 .
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I recently started my apple I'd account and used my wife's bank card for payment info. I then loaded $75 from iTunes gift cards on the account. I was able to make in app purchases, now its telling me to contact iTunes Store support to complete now? Help
Do what it told you to do.
Contact itunes support
http://www.apple.com/support/itunes/contact/ -
I was attempting to make an App store purchase and the App Store required verification of my computer. The information the App Sotre - and ITunes require is the expiration date [ mm / yyyy ] and the security code off the back of my registered credit card. The card is lost - and so is the information. ITUnes will not allow me to change the payment information without verifying my information by - again - including the information from the back of the missing credit card. So I am stuck.
This is my account info for iTunes & AppStore:
This is the payment info in iCloud Family Sharing settings:
Obviously I was able to change the payment info in iTunes/App Store. What do I have to do to make that carry over to iCloud?
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