Try to unlock the phone with the right pin, but the pin is shown as the wrong pin?
I had this behavior for the first time with iPhone 3G and today with iPhone 4.
On iPhone 3G I was able to logon after a whole day. Strange?
Today same happens to me with iPhone 4.
The right pin does not work. Switch off does not help.
I don`t know, are there any regional settings link in keyboard which are not show in the display.
Is this a now bug, a hack .. ?
What is your opinion?
Thanks,
Thomas
When I checked the support site for Romania, you apparently don't have an Apple Care contact center. You "may" try calling the US Apple care number to verify the account and have the password reset sent to a different email address. 800-694-7466
Similar Messages
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I don't remember the password for my iphone 4. I restated it with IOS 7 and the iphone is disable.Please help me with that.
You will have to restore it from Recovery mode, as described in the tip you were reading when you posted your message. Or see: http://support.apple.com/kb/HT1808. You will lose all data on your phone.
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I have a local carrier number, if i by a contract-free iPhone 6 can i swap the T-mobile sim that will be in the phone with my local carrier sim? in other words, IS the contract-free iphone also unlocked so it can be used with any carrier?
The T-mobile phone is advertised to be SIM-free. This does NOT mean unlocked. Unlocked iPhone 6's are not yet for sale in the US.
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I have an apple Iphone 5s and i'm facing a problem. Sometimes when i unlock my phone with passcode or finger tip my screen goes white around the corners. Please advice what kind of issue is this.
Sounds like a hardware issue. Bring the phone to Apple for evaluation.
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I have spent 11 hours on the phone with verizon in the past 8 days
Why is it impossible to get verizon to fix my plan?
I signed up for a $50 / per month unlimited plan, and I keep getting
charged per minute.
I have been on the phone with verizon for over 11 hours total in
the past 8 days. Yes, 11 hours.
I'm thinking about posting screenshots of my account
to show the time I spent on the phone with them.
Verizon, fix my plan. This is the worst customer experience
I have ever had in my life.Consumerx, I certainly value your time and apologize for the inconvenience. Let’s get to the bottom of this!
Are you referring to the $50.00 unlimited Prepaid plan http://bit.ly/LN0aHo? If so, please contact prepaid customer service at 888-294-6804 for assistance. They’ll be more than happy to help get this resolved.
If you are referring to a different plan or need further assistance post back and I’ll be happy to help.
John B
Follow us on Twitter @VZWSupport -
Hello i try to use another SIM card with my iphone 4s now it said i need to unlock the phone with my Sim carrier ... here is what it says below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.So.. You need to contact the carrier for the iPhone's original sim card, and request they unlock it. The carrier is the only one that can unlock the sim of the iPhone.
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I have 4s with 16GB storage capacity using IOS 7.1.2.
Facing hang problem after updating when i decline the call the keypad getting locked ,touch stop working unable to unlock the phone .
Then what i can do i restart the phone with pressing home key & power key together then i am able to access it.
Kindly resolve the issue as soon as possible
Ashish
[email protected]Did you already try to set it up as a new device, as explained in this article?
iOS: How to back up your data and set up your device as a new device -
I use a bluetooth headset with iPhone 5 but when I ask Siri to read my email she says I must unlock my phone first. If I take the phone out of my pocket I might as well just read the email from the phone screen. Is there a way to fix this so the phone doesn't have to be unlocked?
Apple, as I'm sure you know, now manage official phone 'unlocks' directly rather than the Newtork doing so.
When a GSM Network Provider buys a consignment of iPhone's they are locked to that carrier and may only be officially unlocked if said carrier requests it. If so, it is Apple who do this, via iTunes.
I am therefore inclined to think that part of the any generic iTunes syncing process involves the transmission of key hardware data, including IMEI, to Apple whenever the handset is synced.
If this is the case and, as each iTunes account is linked to a credit card, were Apple to maintain a database of genuinely stolen phones (ones reported to Police) they could advise said Police force when a stolen phone stuck its metaphorical head over the parapets once again? They would be able to identify the name & address of the new user.
I have spoken to the Police here in Ireland today and they regularly engage with Apple on such matters.
This may not be tracking as we know it Jim, (not using GSM Triangulation or GPS) but it's arguably even more targetted and leaves an indelible fingerprint of guilt on the thief.
The laws here are simple in this regard, if you are in possession of stolen property, knowlingly or otherwise, you forfeit the goods once the Police show up. Whether you get prosecuted depends on whether you stole the goods or were duped into purchasing them. -
I have reset my iPhone 5 and now it is asking me to activate my phone with my apple ID but when i put in my details in its say the my email address cannot be used to unlock my iPhone? help!
You need the Apple ID and password from the previous owner who set the Activation Lock. Where did you get this phone?
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
Im using iphone 4 uk unlock , it has ios 4.2.1 and it does not have software update option.Now i want to update the phone with latest ios is it possible and tel me how ?
The update to iOS 5.0 & higher is an erase/restore deal, so make sure you follow the directions here to update your phone:
http://support.apple.com/kb/ht4972
iOS 7.0.4 will be installed. -
whenever I try to sync my phone with itunes, it prompt with a window saying that this computer is not authorised. Although I again authorise my computer through store option but again while sync it shows the same window. I have reinstaled itunes also but invain. I am unable to sort it out pl help
Hello dizzy bizzy,
Thank you for providing the details of the issue you are experiencing with purchases from the iTunes Store. I recommend following the steps in the following article:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I bout the app "find my phone". Accodingly updated I tunes so that I could access icloud. Did all that. However, when I tried to unlock my phone with my password (which I did not change) it did not recognize it. Help!!
Hi Ethan6661,
Thanks for visiting Apple Support Communities.
If you do not have access to the computer you normally sync with, it may be necessary to use one of these methods to erase your phone and remove the passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Best,
Jeremy -
I do have an iphone4s with me and whats happening now is that it is stuck in the "itunes logo". What i did is that i try restoring the phone with itunes but it didnt go through. The process was not successful. An error appeared and it stops the restore. PLEASE HELP
I did restore my phone last week, it went well. Today, i turned my phone off and turn it back on, now it is stuck in itunes logo and i was thinking that it needs a restore again. Once i tried restoring it, it finishes the "Extracting iPhone Software" part, but after that the error appears. PLEASE HELP ME
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I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!
Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.
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I reached my 1000th hour logged on the phone with customer service
I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector -
Regarding passport registration issues, I need to have a letter from you including both the old and new imei numbers. Could you please send me an email mentioning that I have changed the phones with the given imei numbers?
You're not addressing Apple here. This is a user-to-user technical support forum. If you want to contact Apple, use the Contact Us link at the bottom right of every page for information on how to do so.
Best of luck.
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