Trying to restore my iphone 5 throught iTunes and it says contacting the iphone software update on my mac book for the past 4 hours
I went to update to the new ios and my phone immediately went into recovery mode. I called apple and they said I had to restore my iphone 5. I did what they told me to do through iTunes on my macbook and now the box that says Contacting the IPhone software update server has been there for 4 hours with no progress.
It can not do that all by itself.
When you plugged it in, iTunes said 'Oh goody! You got a new phone! Would you like to make it just like your old phone?'...
You explicitly said 'Yes'.
You can't undo that.
No backup of the current state of the new phone was made. It was wiped and the last backup of your old phone was restored to it.
Anything you had on the new phone is gone.
Similar Messages
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What do I do when I am trying to install my new version of itunes, and it says this: The installer encountered errors before iTunes could be configured. Errors occurred during installation. Your system has not been modified.
I had this, and after a large number of fruitless attempts, I had to reload Windows, which solved it. This was of course a real pain, but I had to do it since updating iTunes was necessary in order to get the new iOS version. But before doing such a drastic thing, you could try to restore Windows to a previous point in time by picking a restore point. This of course presumes that you really have some issues with your Windows (which I had) and that you can make a decent guess on when the system was ok (which I couldn't), i.e that you can decide a good date to restore to.
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Guys am using an iphone 5s that is sealed new, and i tried to restore my backup from my itunes and it was restored a wrong backup that doesnt belong to me and it contains an icloud account, and i want to delete this account. Any help please.
This phone was new. And it was sealed from the box that was closed. And the backup was on my laptop. And this icloud account was saved by mistake on my laptop.
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My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!
AT this point whatever data you have on yoru phone is already gone since it is in recovery mode.
However you can restore from your backup, when your phone reboots from recovery.
YOu do have a backup right? -
I have been offered cc 2014 for 29.99 and its says contact the support team to see if I qualify - trying to get to the support team option by telephone just seems to send me in a loop - getting pretty disgusted with all the rigmarole just to get a something
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
HT201210 error code 11 seen when trying to restore my iphone software
I am trying to restore my iphone and i am getting an error code 11, this is not listed in the list of error codes.......anyone can assist?
In the article http://support.apple.com/kb/ts3694 it says:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer. -
Can't restore 3G - "iPhone software update server could not be contacted"
my phone was stolen and subsequently returned to me. an incorrect passcode was inserted on numerous occassions by the thief and this action has subsequently blocked my phone.
it no longer accepts my original passcode.
i've managed to get the phone in to recovery mode but when i try and restore it, i get a message saying: "The iPhone software update server could not be contacted. The network connection timed out."
i proceeded to installed the latest version of iTunes; and turned off my firewall. i also rebooted the computer - to no avail.
Please help!yeah, i've done that too. i'm getting a message that says "coreFoundation.dll was not found" so i'm downloading it right now...
hope that works - fingers crossed!
thanks for your help! -
I tried to restore my ipod touch with itunes and now it doesnt work!!
I restored my ipod touch 2g and now when i turn it on it goes to the apple logo and turns off and thats as far as i get.
It means the device is in recovery mode. You'll need to reconnect it to iTunes and restore it again.
You may need to connect it in recovery mode manually using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock -
some issues to purchase in pirates in love it says contact itunes support ;(
To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact -
I'm trying to email my goddaughter a gift certificate for itunes, but i keep getting a message that says, you have to contact support to complete the transaction. the computer is authorized, the credit card is authorized, and i have a userid and password with which i can log on to my account, so i don't know what i'm doing wrong. any ideas?
Hi...
My credit card is from El Salvador And I can't buy english movies?
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
I tried to upgrade a game but it says to contact iTunes support. Which support category should I contact?
Click here and request assistance.
(73937) -
Stuck on 'Contacting the iPhone software update server'
I cannot download iOS 8 via iTunes as it hangs on 'Contact the iPhone software update server...' for hours.
iPhone 5, iOS 7.1.2
Windows iTunes 11.4.0.18
Uverse internet.
Help ! Any ideas ?Hi sharlenefrompearland,
If you are having issues contacting the Apple software update server in order to download iOS 8 to iTunes, you may find the following article helpful:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Regards,
- Brenden -
I try to purchase on I tune app and keeps saying contact apple iTunes support. Any idea ?
I Try to purchase from iTunes and it says contact apple iTunes support ? Any ideas ?
I suggest you contact iTunes Support.
https://getsupport.apple.com/Issues.action -
i tried to restore my iphone but when it was restoring it said a problem occurred and now it just shows the itunes symbole and its telling me to connect to it but when i try to it doesnt show up on my computer
Hi there starbaeza,
You may find the information in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
-Griff W. -
last night while i was sleeping at somone has tried to open my passcode if Iphone 6 plus model A1524. Now i cannot see the passcode screen and it just saysi phone is disable connect to itunes . Then i decided to restore my iphone and i have download almost 4 firmware files (iPhone7,1_8.3_12F70_Restore.ipsw and iPhone7,1_8.0_12A366_Restore.ipsw and iPhone7,1_8.0.1_12A402_Restore.ipsw and fourth one is iPhone7,1_8.2_12D508_Restore.ipsw.part) and restore (by holding shift in itunes and selecting file ) using itunes ( which is current version 12.1.2.27 64 bit) but for everytime two of them(while extracting ) which are (iPhone7,1_8.3_12F70_Restore.ipsw and iPhone7,1_8.2_12D508_Restore.ipsw.part) it says "Iphone "Iphone" could not be restored becuse firmware file was corrupted please disconnect and try again later" .i have tried to download "iPhone7,1_8.3_12F70_Restore.ipsw " manually and via itunes (when i download and restore using itunes it says
"There was a problem downloading the software for the iPhone ''iPhone'' A unknown error occured (9006).
Make sure your networks settings are correct and your network connection is active, or try again.''
but nothing works (While for rest of two it says firmware file is not compatible).. I'm tired of these now as i'm working on this problem for 5 days ...
Please help me as soon as possible..
sorry for my poor english..Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.
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