TS1424 I believe the credit card online has been compromised and someone has purchased from iTunes without my permission. What can I do?
What can I do if my credit card has been compromised and someone has used it to buy from the itunes Store?
Wpgjets wrote:
... What does iTunes do to track the ones who steal CC numbers and use them to make iTunes purchases?
What they do is up to them, but loss prevention may include suspending that Apple ID for purchases until such time the fraud is rectified. They may pursue the thief for chargebacks and fines from the issuing bank and take whatever other legal action they deem appropriate. In any event none of that involves you, presuming it's not your job to investigate criminal activity. As long as your payment method continues to be accepted by Apple, you don't have to do anything else.
Changing your Apple ID password once in a while is a good idea though, and if Apple wants to compel you do so you will find out when you attempt to log in here or make a purchase. Be wary of "phishing" and never click on any links in an email that may appear to be from Apple, as authentic as it may seem. This is a popular way of stealing Apple IDs and all that it entails.
Similar Messages
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Why can I all of a sudden not purchase on Cand Crush and on Words With Friends?? The credit card company has NOT stopped anything. I have no problems with other iTunes purchases!
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
i clicked GIft Song.. next it took me to... password... click billing info... i put in the credit card number .... and my card gets charged Rs 60 for a Rs 15 song... how is this... Second, I do not see the purchase, not it asked me whom to gift the song.
Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
Were you also charged for the song ? If not then do you get any error messages when trying to gift it ? -
what if i place a credit card information in my account and i have purchase a free apps will i be charge on that?
geneviemaude07 wrote:
there would be no hidden charge to that?
Hidden or otherwise, no charge...
I'm not sure that you can remove your credit card information once you have added it. I think you will just have to live with the fact that Apple has your credit card number. Of course, that could be quite useful on the day that you decide that you want an App that does need paying for. -
I keep getting a message to contact itunes support when I try to make an in app purchase. What could be causing this issue? My credit card is up to date and in app purchases aren't restricted.
Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Okay so I have 2 apple accounts. One is newer & one is my old one. The older one still has money from Itunes on it & when I go to log it will not except my password. Then it asked me my date of birth & it says its incorrect.So I tried to go the email route but i never get anything in my email about recovering my password. What do I do?
Hey donnieandjamie31,
It sounds like you are not getting the email to reset your password. If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
Just purchased a new pc. Downloaded Itunes. Downloaded some new music. Went to add the new music to my iphone off my new computer but it wants to wipe all of my existing music which has been purchased from itunes. HELP! What should i do?
Kford_red wrote:
Feel a bit gutted as spent £££'s downloading music tonight and not been able to get the songs onto my phone so far!
The music you just downloaded tonight to your new computer is safe. The music you purchased on your phone is safe. You shouldn't feel gutted. It's your other music that you should have taken better care of. That would include any music you ripped yourself or purchased outside of iTunes. That you can't get back.
It has always been the user's responsibility to back up and protect downloaded music. If you didn't have a backup of your computer before it started acting funny, that's your fault. It would be no different than if you lost a music CD. It would not be a record store's responsibility to replace if you lost it. Digital music is no different. Similarly, a phone is not a backup medium. Phone's break, get misplaced or stolen all the time and are not a substitute for a backup copy of your music and media.
Computers WILL break. Hard drives WILL fail. That's why you back up your data. -
I have an ipad2. PLEASE can anyone tell me if I can watch a movie purchased from iTunes without wifi (after I have downloaded the movie and hit play while connected). My husband is going for chemotherapy and the hospital does not have wifi.
Yes, if the movie has been downloaded to the iPad, then you can watch it without Wi-Fi.
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I want to import songs frm my Ipod to my itunes library. Songs were ripped from CDs to the ipod not purchased from itunes store...how can this be done?
You would have to let itunes rip the songs from the cd's, or you would have to copy the music from the computer which ripped cd's.
iTunes does not support transferring music from the ipod unless it was purchased from the store. -
I received an email stating my credit card information had been changed and I never changed it
I received an email stating that my credit card information had been changed but I haven't changed anything.
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933 -
I just updated my iTunes software and have a lot of problems...
1. The sidebar option is gone. I LIKED the sidebar and it was easier for me to navigate that way.
2. Also no lists? I hate the icon way to view it. It makes my eyes go wonky and I have a harder time actually looking for what I want.
3. A LOT of my music and movies have disappeared. These are music and movies I owned that I did NOT purchase from iTunes so I can not re-download them.
How do I find the missing files? Do I have to readd them into iTunes? Is there a way I am not seeing to put thew sidebar back or make the files be viewed in list form? Can I undo this update to put it back the way it was. I hate this update...See my answere to your post in the Mt. Lion forum.
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HT4539 I cannot remember the answer to my security questions, so now I cannot purchase from iTunes
I cannot remember the answer to my security questions, so now I cannot purchase from the iTunes store. Incidentally, I remember my password and can connect on my iPad.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.
If you also can't remember your iTunes account's password then you can try getting it reset via http://iforgot.apple.com or by contacting support via the HT5699 link above -
I updated my credit card info with my apple id and now I can't locate any purchased apps or music, any ideas?
Sounds like you opened a new account using a new Apple ID. This is the only way you would lose purchases because past pirchasea are always tied to the ID that they were purchased under.
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In March my credit card had been declined. It is now in good standing and will work, but ITunes keeps telling me its declined. HELP
Hellow Gwen2117,
Thank you for contacting Apple Support Communities. You can follow the following article to change the payment information on your iTunes Store account.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
If you are still having difficulties after following the article, there are additional links at the bottom of the article.
Regards,
Jeff D. -
I have one Apple ID for my MAC and iTunes account and another that is used for both my iTunes and iPad. When I purchased music from iTunes using the Mac ID, the music isn't available on my iTunes or iPad. Neither lets me change my ID so how do I fix this issue so I can play the music on all three?
Hello chlanli
You would need to use one Apple ID for purchases in order to get them across all of your devices and computer. If you want you can use one Apple ID for purchases and the other one to sync personal data. The article below will explain further.
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Regards,
-Norm G.
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