TS1424 I preordered an album, and it's greeted out and says purchased but I won't download. And it's not in my library? What can I do

I preordered an album. It Didn't download but says purchased it doesn't give me the option to download what can I do ?

Hi Doomstick,
Thanks for using Apple Support Communities. This article has some information about pre-orders and how to download them:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
However, if that doesn't work for you, this article has instructions for downloading items already purchased again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari

Similar Messages

I purchased an album it's says purchased but it won't download

I recently purchased an album however it shows purchased but it won't download

Hello Tanisha
Check your previous purchase list within iTunes; if it shows downloaded then it is on the computer. If it shows a cloud icon, then click on it to start the download. Also search your computer to see if the files are there. If you are not able to resolve the issue then report it to iTunes.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT201272 My Laptops itunes has no memory of an album. My ipod's itunes however says purchased but wont let me download. if I click on one song it wants me to purchase it again..WHAT :O

I used to have an album now i dont. My ipod says that the album is purchased. It wont let me download it and tries to make me buy the songs. my computer doesnt say that it is purchased and only has the digital booklet. HELP ME!

You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer.

Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

That I preordered a book on itunes that was supposed to come out on October 22 but instead it appeared to be removed of the United States itunes what can I do

that I preordered a book on itunes that was supposed to come out on October 22 but instead it appeared to be removed of the United States itunes what can I do?

You could contact the iBook Store support in your country, however I doubt you paid in advance so there is no loss. The missing book may have been removed from sale by its author.

HT204053 I started to set up my icloud account, and then changed my e-mail address. Now it won't allow me to access or change it. What can I do?

I started to set up my icloud account, and then changed my e-mail address. Now it won't allow me to access or change it. What can I do?

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)

I pre ordered an album. One of the songs was released early but it won't download. It says purchased by it. How can I make it download without buying the song or the album again?

I pre ordered midnight memories (a one direction album) a couple months ago. One of the songs was released early and was available to be downloaded. Because I had already purchased the album I figured that the song would automatically download but it isn't downloading. It says that it is purchased. Please explain how I can get the song to download without having to purchase the song or the album again.

Download previous purchases from the iTunes Store - Support - Apple

I daughter's iPod touch is password locked and authorized to computer that doesn't exist anymore. i want to set it up on my iTunes but it won't recognize it because of the failed password attempts. what can i do?

My daughter's ipod touch is password locked and attached to a computer that doesnt exist anymore. i want to authorize it to my computer itunes account but itunes wont even read it due to the password failure. what can i do?

That's by design. The password is designed to protect the user's information and cannot be circumvented. You can restore it to "new" condition though, and sync it to your computer. The iPod Touch's content will be securely erased by doing this.
Refer to iOS: Unable to update or restore. Follow the instructions exactly as written.

My podcast show in my library but they won't download and I can't sync them to my Ipod Nano

I can not dowlnload podcasts, they show in my libary to GET - so I do that , it says it is downloaded them but then they don't go anywhere - how do I get them ot sync to my Ipod Nano?

Double check to make sure podcasts and configured to sync to your device from under the iPod's Podcast configuration tab.
To access the Podcasts tab for your iPod, plug your iPod in and click on it from under the Devices section in the left hand pane of iTunes. This will bring you to the Summary tab. Along the top you should see a Podcasts tab, so go ahead and click on it. Here you can configure how and what podcasts sync to your iPod.
If you do make any changes to do this tab, make sure to hit the Apply button in the lower right hand corner to apply the update changes to your device.
B-rock

I bought an audiobook from Itunes and want to put it on my iphone but it won't let me without erasing my current music library on my iphone. How can I do this?

I have two computers with itunes. I usually use my home computer to purchase music/audiobooks and then put them onto my iphone, but today I bought an audiobook on my office computer from itunes and when I try to put it on my iphone it won't let me unless I erase my current Itunes library that's on my iphone. How do I get the audiobook onto my iphone without erasing anything?

JustinV72 wrote:
How do I get the audiobook onto my iphone without erasing anything?
You transfer the purchases to the computer you use to sync the iPhone. You can use a thumb drive or an external HD, etc. Read this: iTunes for Mac - How to copy purchases between computers: http://support.apple.com/kb/HT1373

I am using iphoto 6.06 for my intel imac. I have been trying to print pictures from iphoto and i keep getting a message that states " the picture you are trying to print is in the iphoto library" what can i do to be able to print a photo from iphoto

I am using iphoto 6.06 for my intel imac. I have been trying to print pictures from iphoto and i keep getting a message that states " unreadable file: the following file could not be imported. the file is in the iphoto library folder" also when i try to print a picture from iphoto i get a message that says "no page was selected"
not sure what happened but i can pnly print when i drop the photo onto my desktop as an 8.5 x 11 size picture and i am trying to print 4x6's

Since the new library gives you the same message log into another user account on your Mac and see if you can run iPhoto without getting that message. If you get that message there also a reinstall of iPhoto seems indicated. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder,
Click to view full size
Then install iPhoto from the disk it came on originally and apply all available updates to it.

HT1473 I bought a movie on itunes but it won't download and won't play... suggestions?

I've had my itunes account for years. Recently purchased a movie, Dallas Buyer's Club.
The movie shows up in my cloud, but I can't download it and can't watch it.
Anybody else having this type of issue?

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.

What do I do now? I do not want to pay $19 for help on a $4.99 purchase.

Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

Bought iMovie '11 for a Mountain Lion iMac and want iMovie '11 for snow Leopard MacBook but it won't download for Macbook?

Hello:
I have an iMac that I recently upgraded to Mountain Lion. I bought iMovie '11 after upgrading to Mountain Lion. I also have a MacBook Pro but don't want to upgrade to Mountian Lion 'cause I don't want to loose Front Row. So I tried to buy and install iMovie from the App Store on the MacBook Pro (Snow Leopard) but when I try to buy it it says that I can't buy it or run on on Snow Leopard it must be on Mountain Lion? Is there any way to get the down version of iMovie '11 for Snow Leopard from the App Store? I already paid for this version online.
Thanks,
mn3

My guess is that you are out of luck. The latest requirements for iMovie '11, as listed on the App Store, are "OS X 10.7.4 or later". In other words, iMovie '11 (in it's latest iteration) will work only on Lion or Mountain Lion (or later).
My wife's iMac is on Snow Leopard OS X 10.6.8 and is running iMovie '11 version 9.0.4. Checking for updates returns the message that iMovie is up to date. So it appears that the last version to run on Snow Leopard is 9.0.4 - hence why you can't download 9.0.8 to Snow Leopard from the App Store. Perhaps you can purchase a boxed version of iLife '11 somewhere (possibly eBay) that has an earlier version of iMovie '11.
John

I can browse the store and even purchase music but it won't download because I don't have the privilege to make changes. What?

I had no problem being connected to the store and browsing. I eventually bought a CD but it won't download it. It won't download podcasts either. It tells me that I don't have the privilege to do so and to connect my network settings. This is the first time I'm using my MacBook Pro with iTunes. What is wrong?

As it says on the page that you posted from :
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS1424 I preordered an album, and it's greeted out and says purchased but I won't download. And it's not in my library? What can I do

Similar Messages

Maybe you are looking for