TS3623 I purchased a movie on Apple TV; I get sound, but a frozen video picture. How do I resolve this?

I recently purchased a movie from AppleTV from iTunes. I tried to watch it; the video is frozen, though the sound is normal. I tried switching chapters, the chapters list normally with other scenes from the movie, but when I go to those chapters all I get is that same single frozen video of a scene about a minute into the movie; though the sound is correct for the chapter I chose. I have tried rebooting the Apple TV and when I went to support, they refused to help me because they claim my apple TV is too old! Other movies play fine. ANy suggestions?

The following should help you, from user Trrlightning:
"Depending on your region all you should have to do is go into iTunes and click iTunes Store. You should see "Purchased" on the right under Quick Links. Click Movies, then the cloud symbol under the movie name."
Hope this helps

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3GS the writing that says iPhone on the back will be silver not grey
Here's what you do
1.Make sure your phone is not plugged into the computer.
2. Put the iPhone into recovery mode (this is NOT DFU mode). Do this by
     a). Hold down both the power/sleep button and the home button until the screen turns black/off
     b). As soon as this happens release the power button but NOT the home button
     c). If done correctly then the Apple logo will appear, KEEP HOLDING THE HOME BUTTON and eventually a connect to itunes graphic will appear. You can release the home button
3. With the connect to itunes graphic on the screen, plug your phone into the computer. iTunes will start up if it is not already on, and then will say the phone needs restoring. Ignore this and COMPLETELY quit iTunes.
4. With iTunes off and the graphic still on the phone screen, hold down both the power/sleep and the home button again for 9 seconds (count 100, 200, 300...) or until the screen goes black
5. When the screen goes black release the home button straight away.
6. It will start up with the iPhone activation screen ignore this. iTunes should have started up, if not do so. Go to the iPhone tab and either resotre from backup or set up as a new phone.
You're welcome

All my downloaded(digital copy) movies will no longer play in itunes, i get a black screen, and no sound, but the time keeps going. how can i fix this?

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Hi 22chill,
I recommend that we delete and re-download the movie from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

TS3623 purchasing a movie from apple tv has stopped working. I click on "movies" and it takes me back to the same screen instead of the movies available. I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!

purchasing a movie from apple tv has stopped working. I click on "movies" and it takes me back to the same screen instead of the movies available. I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!

Welcome to the Apple Community.
First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

I purchased a movie on apple tv (via itunes, I assume...). I clicked "download available purchases" on my pc, but it's not showing up. I don't have enought space on icloud to store the movie and I refuse to pay for more storage. Any ideas?

I purchased a movie on apple tv. I then went to my pc and clicked "check for available downloads", but the movie is not there. I don't have enough storage to put the movie on icloud, and i refuse to pay for more storage to move something that i already paid for. any suggestions?

It looks like the answer is to log out of iTunes and then back in. That allowed Rentals to show up in my Movies Library. I rebooted about three times which didn't work. I closed the application and restarted it many times which didn't work.
The solution was to log out of my username and then back in. That worked.
iTunes Bug.

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I purchased a movie on Apple TV and cannot find it on other Apple TVs in the house or on my ipad. It says I have no purchases, but I was watching it yesterday. The reception was so bad that I stopped and wanted to view it today. It has a link to other movies I might like based on buying that movie so its strange it says I had no purchases.

Ok problem solved; signing out of iTunes account and signing back in solved it.

I purchased a movie on Apple TV(2) and can't seem to find it at all downloaded.

I purchased a movie on Apple TV an cannot find it anywhere in my library or even see where it is downloading.

Normally it appears as the leftmost icon/artwork in the strip of icons at the top of the menus when you're in Movies category (not Computers but main Movies category you use to Rent).
Normally a 'download' starts immediately but using AppleTV for other things can wipe the downloaded part as it has no permanent/significant storage.
If your rental is still valid the rental artwork should still show - if not check Settings and choose to check for downloads.
Rentals must be viewed within 30 days.
Once you start watching the rental expires in either 24 or 48 hours depending on where you live - US gets 24 hours 'view time'. Annoyingly you cannot extend a rental - if it's expired you have to pay again.
Once you've had your invoice e-mail you can go to iTunes account and login and Report a Problem for the purchase if you can't access it.
AC

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It always has a very high number at the beginning, but it never takes that long....
However, it can take several hours....I've found this to be true on any device or computer I've downloaded movies or tv shows on - Mac, PC, iPad, Kindle Fire....you name it.
However, even if it does take a long time, that does not prevent you from starting to watch it as soon as it has done a little downloading. Here is the Apple link for typical download times:
http://support.apple.com/kb/HT1577
Here is a link with Purchased Movie FAQs:
http://support.apple.com/kb/ht1906#faq24
Cheers,
GB

I purchased a movie on apple tv, how do i transfer that to my pc

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Howdy jennshaw,
If you have purchases you want on your iPad you can download them directly on the iPad.
Download past purchases - Apple Support
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Tap Settings > Videos and make sure Show All Videos is on.
Tap the Videos app.
Tap Movies, Music Videos, or TV Shows at the bottom of the page.
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Tap the Download icon.
Best regards,
Nubz

If I purchased a movie on Apple TV and it shows not on my iPad

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The following should help you, from user Trrlightning:
"Depending on your region all you should have to do is go into iTunes and click iTunes Store. You should see "Purchased" on the right under Quick Links. Click Movies, then the cloud symbol under the movie name."
Hope this helps

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If you have purchases you want on your iPad you can download them directly on the iPad.
Download past purchases - Apple Support
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Tap Settings > Videos and make sure Show All Videos is on.
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Tap Movies, Music Videos, or TV Shows at the bottom of the page.
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Tap the Download icon.
Best regards,
Nubz

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Is the same Apple ID being used on both devices?

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What is your speed via speedtest.net
1080p requires 8mbps
720p needs 6mbps
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TS3623 I purchased a movie on Apple TV; I get sound, but a frozen video picture. How do I resolve this?

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