Two unity express with call manger

Hello Team,
Is there any option we can integrate two unity express with call manger,our customer having two CUE module and 2921 .
Thanks in advance

There's really nothing more to it than using a different user and different set of CTI integration, that's it, just follow the CUE-CUCM integration guide and don't use the same info for both.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

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Integation of Unity Express with CME

When i integate unity express with CME,on the unity express Admin page when configuring CME
what is
1.hostname
2.Web User Name
3.Password.
should I enter these parameters to integate?
thanks
kavi

Following are the commands I used on CME for the integration
interface Integrated-Service-Engine0/0
ip unnumbered Loopback1
service-module ip address 10.1.9.1 255.255.255.252
service-module ip default-gateway 10.1.9.2
ip route 10.1.9.1 255.255.255.255 Integrated-Service-Engine0/0
interface Loopback1
ip address 10.1.9.2 255.255.255.252
telephony-service
srst mode auto-provision all
srst ephone template 1
srst dn template 1
srst dn line-mode octo
max-ephones 10
max-dn 10
ip source-address 10.1.4.1 port 2000
system message CME1861E
voicemail 2000
max-conferences 4 gain -6
web admin system name cisco password cisco
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 02 2013 17:50:08
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
dial-peer voice 300 voip
destination-pattern 2000
b2bua
session protocol sipv2
session target ipv4:10.1.9.1
dtmf-relay rtp-nte
Following are the commands used on unity express
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application
ccn trigger sip phonenumber 2000
application "voicemail"
enabled
locale "en_US"
maxsessions 6
end trigger
When Pressing the message button on the phone,its not routing to voicemail.instead there is a reorder tone.what could be the issu?

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Regular Expressions with Call Policy on VCSe

Hi Guys,
I am working on firming up the call policy on my VCS Expressway to try to better intercept the SIP spam requests it is getting from internet ip numbers. Right now those spam requets are getting rejected by the loop detection but I want to intercept them before they even do a search on the Expressway. It seems that the call policy rules I create without regular expressions are functioning fine but I don't think I have the syntax correct for the regular expressions.
The goal of this rule is to reject any incoming SIP request that has a destination alias format of 7 to 17 digits followed by an @VCSe_IP. so for example it would reject the following attempts: 0123456@VCSe_IP and 0123456789101112@VCSe_IP with one rule.
The policy I created is this: source pattern: unauthenticated user, Destination pattern: \d{7,17}@xx\.xx\.xx\.xx (where xx is the individual octets of the VCSe IP address), Action: reject
However the above policy does not seem to be rejecting the calls before they do a search. I have checked the above expression with the check pattern tool on the VCSe and it comes up with a sucessful match when I try the destination alias of a request that made it through, hence my confusion. Any help you guys could provide would be appreciated.
Thanks,
Steven

Steven,
Default Zone access rules do not relate to this at all and you can keep those set to 'No'.
How exactly are you placing the test calls when attempting to verify this?
I created the following CPL rule on my X7 VCS (With 10.10.10.10 being the IP address of my VCS):
Source pattern:
Destination pattern: \d{7,17}@10\.10\.10\.10
Action: Reject
I then proceeded with placing a SIP call from an unregistered C20, calling the URI '[email protected]' while running a diagnostics log on my VCS with Network log level set to 'DEBUG', and captured the following in that log:
Incoming INVITE:
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,598" Module="network.sip" Level="INFO": Src-ip="10.x.x.x" Src-port="5060"   Detail="Receive Request Method=INVITE, Request-URI=sip:[email protected], Call-ID=9dd19ad75b1063ecf716461b149e9e2a"
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,598" Module="network.sip" Level="DEBUG": Src-ip="10.x.x.x" Src-port="5060"
SIPMSG:
|INVITE sip:[email protected] SIP/2.0
Call processing logic, showing CPL matching:
2013-02-22T16:03:36+01:00 vcs02 tvcs: Event="Search Attempted" Service="SIP" Src-alias-type="SIP" Src-alias="10.x.x.x" Dst-alias-type="SIP" Dst-alias="sip:[email protected]" Call-serial-number="0886391c-7d01-11e2-adf5-0050569a08fd" Tag="08863aac-7d01-11e2-bd2e-0050569a08fd" Detail="searchtype:INVITE" Level="1" UTCTime="2013-02-22 15:03:36,601"
2013-02-22T16:03:36+01:00 vcs02 tvcs: Event="Call Attempted" Service="SIP" Src-ip="10.x.x.x" Src-port="5060" Src-alias-type="SIP" Src-alias="sip:10.x.x.x" Dst-alias-type="SIP" Dst-alias="sip:[email protected]" Call-serial-number="0886391c-7d01-11e2-adf5-0050569a08fd" Tag="08863aac-7d01-11e2-bd2e-0050569a08fd" Protocol="UDP" Auth="NO" Level="1" UTCTime="2013-02-22 15:03:36,601"
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,602" Module="network.cpl" Level="DEBUG": Remote-ip="10.x.x.x" Remote-port="5060"   Detail="CPL: "
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,602" Module="network.cpl" Level="DEBUG": Remote-ip="10.x.x.x" Remote-port="5060"   Detail="CPL: "
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,602" Module="network.cpl" Level="DEBUG": Remote-ip="10.x.x.x" Remote-port="5060"   Detail="CPL: matched "
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,602" Module="network.cpl" Level="DEBUG": Remote-ip="10.x.x.x" Remote-port="5060"   Detail="CPL: "
VCS responds to INVITE with 403 Forbidden:
2013-02-22T16:03:36+01:00 vcs02 tvcs: UTCTime="2013-02-22 15:03:36,616" Module="network.sip" Level="DEBUG": Dst-ip="10.x.x.x" Dst-port="5060"
SIPMSG:
|SIP/2.0 403 Forbidden
As you can see, on my VCS everything seems to work as expected. I'd recommend you capture a similar diagnostics log on your own VCS to check what is different in your test call compared to the output above.

How can I Connecticut two Airport Express with One Time Capsula?

Only by Wifi or by LAN in a row?

What are you trying to accomplish with the AirPort Express devices?
Where will the Express devices be located in relation to the Time Capsule?
If you are planning to use the Express devices to "extend" the wireless range of your network, Ethernet LAN will always provide far better performance than trying to connect the Express devices using wireless only.
You have the option of connecting both AirPort Express devices directly back to two LAN <-> ports on the Time Capsule....or....connecting one Express back to the Time Capsule and then connecting the second Express to the first Express using Ethernet. This assumes that you have a "new" Express with both WAN and LAN ports.
If you choose wireless only, both Express devices will connect back directly to the Time Capsule, so both of them should be located where they can receive a strong signal from the Time Capsule wireless.
A "hybrid" approach can also work. Connect one Express to the Time Capsule using an Ethernet cable and then setup the second Express to connect to the first Express using wireless only.

What will happen if Conference Bridge (CFB) is not registered with Call Manger?

I have a MRG consists of two CFB, it is found one is registered with CCM, the other is not. some users complain that the ad-hoc conference soft button is not working. So is that due one of the CFB is not registered? (I know all same type of resource within a MRG will be round-robin balanced).
will happen Call Manager allocate an unregistered CFB?

It will not allocate the unregistered one. Media Resource Manager will look for the available resources registered with CUCM according to the configuration and allocate the one thats available.
-Terry
Please rate all helpful posts

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unity Express: More than one phone / DN with a voice mail box

I'm running Unity Express 8.0.2.
Is there a way to associate two extensions on separate phones, with one voicemail box?

Hi
From memory, you can add the second extension number as the "Primary E.164 number" on the user associated with the voicemail box.
That way both phones should be associated with the same VM box.
HTH. Barry

Airport Extreme with Two Airport Express Stations

Alright... It's been a while since I turned to the community for help, but here I go.
I've got an Airport Extreme Base Station (Dual Band) purchased a little over 1 year ago. I also have two Airport Express Base Stations (Let's call them AX 1 and AX 2 for short) purchased in the last 6 months. I am trying to configure everything as follows. Wireless signal originates from AEBS in one corner of the house, gets picked up by AX 1 downstairs, and then broadcast to AX 2 upstairs which in turn broadcasts the network to our computers upstairs. Instead what is happening is that it goes AEBS > AX 1 and then AX 2 acts as a client only to AX 1 and will not extend the signal any further. I've been trying to use the default "Extend a network" option, avoiding the WDS setup because i've read that WDS will drop everything to 802.11g instead of 802.11n. Is this true?
Signal in the house is fairly poor and I can't move the AEBS from where it is due to wiring constraints with the cable modem.
Any help would be appreaciated! I'm just trying to get decent 802.11n coverage throughout all the house :/

Christopher Sant wrote:
I've got an Airport Extreme Base Station (Dual Band) purchased a little over 1 year ago. I also have two Airport Express Base Stations (Let's call them AX 1 and AX 2 for short) purchased in the last 6 months. I am trying to configure everything as follows. Wireless signal originates from AEBS in one corner of the house, gets picked up by AX 1 downstairs, and then broadcast to AX 2 upstairs which in turn broadcasts the network to our computers upstairs. Instead what is happening is that it goes AEBS > AX 1 and then AX 2 acts as a client only to AX 1 and will not extend the signal any further.
I believe that "extending" a network can only use one "hop", so that you can't have AX 2 extend the network from AX 1. WDS would allow you to have one AX as a "relay" and the other as a "remote", but as you mention, there's a performance penalty for that.
Signal in the house is fairly poor and I can't move the AEBS from where it is due to wiring constraints with the cable modem.
That may actually be your best option. Consider using PowerLine devices to "extend" the Ethernet connection between your broadband modem and your AEBS:
http://computer.howstuffworks.com/power-network.htm
Then put the AEBS near the center of your house and if needed, configure each AX to extend the network from the AEBS.

Problem with the Unity express Script

Hi
I have created a script in Unity Express . one of the option is redirecting the call to one international number .but when user press the option it says number is incorrect .
Can some one pls suggest what could be the issue.
> when dialing the same nunber from the phone it works fine .
>Thanks

Hi Kailash,
Did you try appending country code before the phone number in redirect step?
Do you have appropriate dial-peer on CME?
You have mentioned that, calling that international number from phone directly works. From which phone you are dialing that number? I mean is that phone also registered to same CME?
Thanks,
Bhavya

How can I create a call menu on Unity Express?

Hi everyone...
Is anybody know where can I find a tech note for a menu answering option in Unity Express.
thanks

Hello Juan
please refer to this link, let me know if this help
call-flow section and scrpting through achieve this
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
Br,
Nadeem
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Will CUE Unity Express 8.6.7 integrate & work with CME 10.0 & 10.5

Hi,
Will CUE Unity Express 8.6.7 integrate & work with CME 10.0 & 10.5
As i am having currently CUE 8.6.7 and wanted to upgrade my CME 9 to 10.0 or 10.5.
Thanks.

Hi there,
You would require CUE 8.6.9 or 8.6.10 as shown below;
Table 1: Cisco Unity Express: Unified CM Express and Unified SRST Versions
Cisco Unity Express Versions
2.0.x
2.1.x
2.2.x
2.3.x
3.2.x
7.0.x
7.1.x
7.2, 8.0
7.3, 7.4, 8.5, 8.6
8.6.7
8.6.9
8.6.10
3.1.x
Cisco Unified Communications Manager Express
Versions
and
Cisco Unified Survivable Remote Site Telephony Versions
3.0,
3.1
3.2,
3.2(1)
3.2(2)
3.3,
3.4
4.0
4.0(1), 4.0(2),
4.0(3)
4.1,
4.2
4.3/7.0
7.1
8.0
8.1
8.5, 8.6, 8.8, 9.x
10.0, 10.5
Before version 4.1, Cisco Unified Communications Manager Express was known as Cisco Unified CallManager Express.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html
Cheers!
Rob

Call Manager Express B-ACD with Call Manager 5 or 6

Can I use the Call Manager Express B-ACD with Call Manager 5 or 6, because there is no autoattendant in CCM 5 or CCM 6

Hi Zohaib,
With CCM (all versions), they do ship with a "stripped down" version of IPCC/CRA which is where the actual AA is built. But this is not really an "on box" solution :( You will need a seperate MCS box to install IPCC on and then integrate with CCM via jtapi. Here is a clip and link for CCM 5.x and a link for 6.x which is a rather large PDF which I am having trouble downloading today;
Cisco CallManager AutoAttendant
Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
Cisco CallManager AutoAttendant comes bundled with Cisco CallManager on the Cisco CallManager 5 agent IPCC Express bundle.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080531888.html#wp1026233
Check out the 6.1 Features and Services Guide here;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Hope this helps!
Rob

Can I link up one time capsule with two airport express, Can I link up one time capsule with two airport express

Hi, I would like to know whether I can link up one time capsule with two airport express. The result why is that I would like to put one time capsule at first floor, two airport express at 2nd floor and 3rd floor. All these three share one network. Please advise. Thanks.

There are several ways to conenct them. We need to know what it is you want to accomplish first. Do you want better Wi-Fi coverage on the second and third floors or do you want to stream music to the xpresses?

Two unity express with call manger

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