TWO WEEKS for an engineer call out??? Ridiculous!

Hello everyone
Today we had some bad weather and a very short powercut. When the power came back on, BT Vision did not. I went through all the procedures - unfortunately I know them having had to go through it all not too long ago - and still nothing.
I called the 0800 111 4567 number given on screen and after waiting on hold for about an hour I got through to a very thorough and friendly man in Delhi. He took me through all the procedures again but still no luck, so he had to arrange an engineer visit for me.
The earliest appointment available is Thursday 26th of August, TWO WEEKS from today!!!
Apparently I will get refunded for lost service but that's only small consillation. This is ridiclous! It's frustrating enough having to do a hard reboot (again) and losing all my recordings (again) but having to wait two weeks to return to normal service is a very poor show from BT.
With the Sports Pack failings and now this, a once very happy BT Vision customer is now seriously annoyed and frustrated.
Has anyone ever had any joy with hurrying an appointment?
By the way, just incase anyone has any technical suggestions for me here's where I'm at - after the hard reboot I get to the cog and the loading bar, but nothing loads and eventually a red cross appears on the screen. Any ideas?
Thanks for reading
John

http://bt.custhelp.com/app/answers/detail/a_id/10632/c/348,1274
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2 WEEKS FOR AN ENGINEER!!!

Have been told I have to wait two weeks for an engineer to attend to have a look at my BT vision box which isn't working!
No offer of compensation, I have to take a day off work because that's the first time they can fit me in.
Am cancelling this awful product and advising people NEVER to use BT!!

Hi RachelAL14,
Thanks for posting. I can check this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT engineer call out causes chaos

Hi, I'm currently in dispute with BT regarding a £130 engineer call out charge that has been applied to me bill.
The charge relates to a call out where an engineer visited to try and resolve a poor quality line. In the process he disconnected our internal phone extension sockets (blaming them for the problem), called his Dad in for back-up and then advised us that we'd be better off calling an electrician than BT.
Several months later we have now had the problem resolved through our broadband provider - it turned out to be a BT line issue with the local telegraph pole.
I've found the customer support from BT shocking - the arrogance and lack of customer care is second to none. I'd be grateful for advice on how to resolve this issue. Given the level of problem it has caused and BT's approach to date, I would be very willing to pursue this via the small claims court or OFCOM.
All views welcomed. Thanks.

It would have been Openreach that visited, not BT. Openreach look after the external network.
Any charges that they raised, would be passed back to your phone service provider.
If you have a complaint about Openreach, you can contact them on the link below.
http://www.openreach.com/orpg/home/contactus/tellussomething/tellussomethingaboutourpeople/tellabout...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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When will I be billed for engineer call out??

Hi, I called out an engineer for a fault after I had water damage to my house from burst pipes (turns out one of the sockets had water damage). My insurance will pay for this call out and repair as part of my claim, but I haven't had a bill for it yet and it's been week, and the insurance are waiting for it. When will I get billed?
Thanks
VictoriaA

In my experience, call out charges are usually added to your next bill! Contact BT 150 from your landline, and they will be able to tell you when your next bill is due, and also whether or not the call out charges will be added.

Engineer call out charges for disabled customers

Hi there,
I read somewhere online that if a bt customer who is registered disabled had any problems with there line & an engineer had to be called out to investigate, the customer wouldn't be charged for the call out or for any work that needed doing, is that true or is the information I read all wrong?
I'm enquiring on behalf of my father who is blind & registered disabled.

Hi Craig,
well yes there was a problem with my fathers line, I look after him so live in the house & the broadband has been having lots of problems, also crackling on the line etc.
Anyway to cut a long story short, the isp sent out an engineer today to try and find the problem, it turned out the bt cabling on the outside of the house was 20+ years old and was in such a state it needed replacing, also the master socket was also very old & that was replaced as well.
Now I know my father wont be billed for the callout charge for the engineer as the isp is covering that & they told me there would be no callout charge when they called me to arrange the engineer visit but the cost of changing the cabling & fitting a new master socket will cost us, according to the engineer as he asked me whether to go ahead with replacing it all. Although I am not sure why it would cost anyway as that was all installed by bt so was there responsibility, also all the cabling was before the master socket so again that also tells me that it shouldn't cost anything.
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Engineer called out without reason

Hello. I recently reported a fault on Friday 18th July. I then called them up on Monday to close the fault. The call advisior was getting confused and thought I wanted to report a fault but got there in the end. (I dont think she even did anything. She was probably trying to get me off the line ASAP!)
The fault was fixed on Saturday. (The weather stopped being a pain)
So today, an engineer came around. I said the problem had been fixed and he went off. (felt sorry for him)
I never called out for an enginner to be deployed. Will I still be charged and can I close this fault so it prevents more people from turning up at my door? Apparently it was the 2nd visit but not that I no of. I was in this whole week!
I really dont want to be dealing with a £130 charge
"There may be a £129.99 charge if we send out an engineer"

I have had to close it a second time now. I hope this works.
My Phone fault is still showing and I can't close it. I really dont want to call up as they probably will send ANOTHER engineer out when I didnt ask.
The phone fault says nothing about an engineer. How can I get this fault cleared/closed?
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Can I use two computers for my itunes with out losing music

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How much do engineer call-outs cost BT?

I'm curious as my internet is being less than useless yet again, I spend more time tethered to my mobile than using our BT internet connection.
I've had engineers out 5 times since last year. I figure I am now going to let nothing slide, I'll contact BT and demand an engineer visit every time I have a problem, it's always an issue their end sure our line is long but they keep fixing it half arsed and lowering my speed.
I'm confident I'll cost BT more money in engineer wages than they cost me for their poor service.

I am going to assume that you have an ADSL connection. There is a special board for this type of connection, now that you have actually stated what the problem is.
I will move this thread to that board, where you should get advice.
Meanwhile, to enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
I would also suggest, that as it disconnects at the same time each day, the problem is nothing to do with your BT line, and could simply be local interference, and you could be charged for a callout.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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I bought a moto g may 1st, the plan was the 45 dollar , unlimited talk/text and 500 mb of data... two weeks ago, i was almost out of data so i added a $50 card that gave me 3gigs of additional data, but did NOT renew my talk/text... it's been charging me

So now, if I add another $45, will it "drop" the rest of the data I bought?

You seam to be focusing your anger at Verizon and not your sister. Verizon followed the rules and required IDs and passwords to access the wireless account. You and/or your mother are supposed to safeguard that information. Your sister has committed the felony by stealing your mothers identity for personal gain.
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Post Moved made-to-wait-7-WEEKS-for-openreach-eng...

Moved http://community.bt.com/t5/Phones/made-to-wait-7-WEEKS-for-openreach-engineer-to-connect-line/td-p/6...
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Well, it makes it very confusing about who is responsible, BT or BT Openreach. I guess they do work as two completely separate companies?? explain please..
I'll try and see whether I can use BT Hotspots for the 7 weeks for internet access, but if there aren't any in the area then I am still without any connection until the end of the year.
I also can't call family who live abroad at Christmas. It would be way too expensive on a mobile and as I won't have a landline I can't use the "friends and family abroad" option that I pay for...
Thanks for clearing that up about Openreach though. I guess I'll just have to put up with it. An apology would be in order or at least put up a notice on the website to warn people how delayed Openreach are at the moment. At least then you know what to expect. A delay of that length is still not acceptable.

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In general when you lose connection try to look at the link lights on the router and see if your losing the wan coax light. If you do then your losing coax physical connectivity.
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Java Call out - Error

Hi,
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My Java Class is:
package uk.co.utilities;
public class Utils {
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<bpelx:exec import="uk.co.utilities"/>
<bpelx:exec name="javaInvoke" version="1.5" language="java">
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I have tried to build the project,but getting the following error:
Error(21,36): Failed to compile bpel generated classes.
failure to compile the generated BPEL classes for BPEL process "bpelJavaMethod" of composite "default/prjJAVAMethod!1.0"
The class path setting is incorrect.
Ensure that the class path is set correctly. If this happens on the server side, verify that the custom classes or jars which this BPEL process is depending on are deployed correctly. Also verify that the run time is using the same release/version.
It seems that the BPEL couldn't find the JAR method,but i have copied the JAR into SCA-INF/lib folder and added it to the " libraries and classpath " of the project.
Please do help me.
Thanks,
Sri.

Hi Sri,
Can you check this out, will be helpful for you to find out where is the issue.
http://yatanveersingh.blogspot.com/2011/08/how-to-call-java-method-inside-bpel.html
-Yatan

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TWO WEEKS for an engineer call out??? Ridiculous!

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