U400 problems

Well, I made a mistake and bought 6 U400s for our University of Applied Sciences here in Frankfurt, Germany. Never again.
Now, start with the obvious: the edges of the aluminium casing are so sharp, I got a soar hand after about 1/2 hour of using touchpad. A technician from Lenovo explained to me that rounded edges in order to overcome this problem are forbidden because of Apple patents!
Next, in a couple of machines I coudn't get a dvd to come out again. It made noises as if it would like to eject, but no popping out.
Third, you cannot replace Windows 7 Home Premium with Windows 7 Professional 64x. Well you can, but after installing the original Lenovo video-drivers (yes, directly from their homepage) and rebooting, you are only served error messages. We tried this on several of these U400s.
Fourth, you cannot install Linux. Well, again you can install the pretty shoddy Fedora (which then refuses to play a dvd and doesn't recognise its own software repositories), but no EasyPeasy, no Kubuntu, no, no, no. After doing some research I understood that this is how Lenovo has programmed the new UEFI-Bios, so that it only accepts Windows.
Fifth, sticking with Windows 7 Home Premium is not a solution, because then you cannot install SPSS 19 and worse still you cannot join up into a workplace network using samba. For this you need Windows Professional, but as mentioned above you cannot install that.
All in all we, 8 of us, spent 3 weeks trying to get the machines working. This is not modernity, this is the dark Middel Ages.
I wish Lenovo would take back these useless machines and give us some older and cheaper ones instead, as long as they work properly.

paenson wrote:
Fifth, sticking with Windows 7 Home Premium is not a solution, because then you cannot install SPSS 19 and worse still you cannot join up into a workplace network using samba. For this you need Windows Professional, but as mentioned above you cannot install that.
Starting with a pre-installed Lenovo image of home premium all you need to do is go to system properties and under Windows Activation select to change the product key, enter the Professional license number and after a couple of further clicks and a restart the system will perform an "Any Time Upgrade" to professional without you even needing to insert a disc. Also saves the hassle of downloading drivers as they're already installed.
Andy ______________________________________
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Lenovo Ideapad u400 6470M driver problems Windows 7 Home Premium 64bit HELP

I bought this lenovo u400 like 2 years ago and i had no problems, but now my SSD went dead and i bought another, after the replacement i just installed the original windows 7 64 bit home premium, put my notebook's serial installed all the drivers, and when i install the Ati driver from Lenovo my pc gets stuck in a black screen with a white line on the top left of my screen, when i do FN+F8 while booting and start window's safe mode and i go to the device manager i see this ones: 6470M and Intel HD graphics family, when i disable intel hd graphics family my pc boots up normally but the resolution is 800x600 and the max is 1024x768, If i install the Intel 3000 HD my 6470m appears with a yellow triangle on the device manager, i've tried almost 30 different drivers from leshcat, hp, dell, lenovo and AMD's webpage, none of them work, and when i go to the CCC it just lists the intel 3000.
Sorry for my bad english, im from Argentina, Lenovo's support on argentina sucks, last time i've sent it it costed a lot of money, they scratched multiple parts on my laptop and didn't fix most of my problems, and i can't get the One Key backup anywhere, pls help, atleast AND IF ANYONE WITH A LENOVO U400 WITH WINDOWS 7 HOME PREMIUM IS READING THIS AND HIS 6470M DRIVER IS WORKING, PLEASE CONTACT ME.
Lenovo, please, don't give me a crappy answer and most of times when that answer does not fix the problem then you give up and don't reply anymore. Im getting sick, i got this laptop for doing 3D modeling, video editing and multiple more and i just can't go and buy another, things are really expensive in Argentina.

welcome to the community.
i would recommend that you call Service to request a factory recovery dvd set.
phone #s here: http://support.lenovo.com/en_US/detail.page?DocID=PD008370
for Slovokia, specifically: +421 2 4974 8888 for Think-branded machines and 0800-197-462 for Idea-branded machines.
hope this helps a bit.
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U400 Trackpad Problem -- Warranty

I first purchased my U400 over the phone with Lenovo in May of last year. When I recieved it, there was a hairline separation in the top and bottom cover, along with an ever so slight indentation. I called support, and the person on the line told me that I would have to send it back if I wanted it repaired, but if I had no problems, and I need the computer, I could hold on to it until it becomes a problem.
Later on I upgraded to Windows 8, which was a nightmare because of driver issues (which at the time Lenovo stated it was fine to upgrade). The graphics driver wouldn't work, and I had to downgrade. Shortly after the downgrade I had problems with my battery, in which there would be a popup that said "your battery has reached 40% of it's original capacity" only 4 months into owning it. I called Lenovo, and we reimaged the computer again, to no avail. They said I would have to send it in when I could.
I waited a month to send it in, when I opened my computer one day to find that the trackpad was unresponsive.At this point I called lenovo and set up a return to warranty. After about a week without the computer, I recieved an email stating that all my problems are caused by a hairline separation in the top cover and the bottom cover, and a it's not covered under the warranty. This problem is Lenovo's problem, I recieved the computer like that, and was told I could send it back when I had time.
Now they are holding my laptop ransom for the 187 dollars, that I feel has nothing to do with the real problem, as I used the computer for 7 months with the separation and small dent which was there when I first bought the PC. I'm tired of dealing with Lenovo over this.
Please help me.

I paid about $650 for it. I spoke a to rep about it after I upgraded to Windows 8 as well, and he said that I could send it back whenever to get the issues fixed. I just don't think it's fair that I'm told one thing, and they do another. It doesn't seem to me like a reputale business...
I just want it fixed, I'm tired of having problem after problem. I personally love this computer, and on a side note, it doesn't cost $187 to fix whatever the blemish is.

Satellite Pro U400 - microphone reception problem after installing xp sp3

I had Vista then recently I installed windows XP SP3 from scratch (not downgraded). I downloaded latest drivers from Toshiba and installed them. Now I have a problem with microphone. Sound playback from speakers is well but reception level of built-in microphone is very low and often unrecognizable. I use a voip program. In Vista, microphone was working better.
Now in WXP, I am told that they can't hear me or my voice is very low and hardly recognizable. I also tried sound recorder in windows. My voice is like I am talking from ten meters away.
I don't have an external microphone so I can't tell if line-in micro. is working well.
In previous posts people mention downloading a hotfix for xp sound issues but I am not sure if applies to my situation.
Thank you
Erdem

I did not use the recovery disc. I used another disc I have with SP3. So, I had to install the drivers manually. Everything is perfect now except the microphone. I re-installed sound drivers today, nothing changed. I think tempro is for Vista only.
Microphone is recognizedby the system but the problem is it does not capture the sound properly.
In my voip software, there is a test for microphone. I can see the bar moving as I speak but I can not hear my own voice when play the record, even at 100% volume, just some noise and a low .
If I check the "microphone boost" from properties, I can hear my recorded voice but with a lot of noise and still lower than normal volume.
Can it be related to another drive or some adjustment I overlooked? I also applied the recommendations for sound quality that are on Skype help pages.
Short model no is PSU41E.
Thanks

Battery issue on Satellite U400

I bought my Dad a Satellite U400 10J laptop for his birthday just under 2 years ago. Being over 60 and not too enthusiatic about using a laptop, he left the unit in his cupboard for close to a year before turning on. The first problem materialsed with the laptop not turning on with the "Battery not recognised" error. Subsequent updating of the BIOS got the laptop to startup. However, despite now charging (or appearing to charge) the battery only retains about 10 minutes of charge. This has progressively gotten worse to the point that the only way to use the laptop is to keep it constantly plugged in. Which as you can imagine, limits the utility of having a laptop in the first place.
I did take it back to the retailer and since I had purchased a warrantly extension, was hoping that they would replace the battery. They refused indicating that the battery is not covered and that by not using the laptop intitially after purchase, I had in effect damaged the battery.
Is this possible? Can a battery to irrevocably damaged through inactivity? I think that the period was around 9 months during which he had not even unwrapped it from the box.
If it is, are replacement batteries an option or should I order an orginal Toshiba battery? Also, are there extended life battery options available for this model?
Thanks in advance

> Is this possible? Can a battery to irrevocably damaged through inactivity? I think that the period was around 9 months during which he had not even unwrapped it from the box.
> If it is, are replacement batteries an option or should I order an orginal Toshiba battery? Also, are there extended life battery options available for this model?
yes, it can take place. It's recommended to charge the battery full even if not used. You should use original Toshiba batteries Don't think that there is extended life battery option available
You can read the followings just for information:
http://aps2.toshiba-tro.de/kb0/FAQ35007K001ZR01.htm
http://aps2.toshiba-tro.de/kb0/TSB8702EU0001R01.htm

Wireless connection is not working on my Satellite U400/03S

Hi Guys,
I have Toshiba Satellite U400/03S laptop and I have a very strange problem that I can't seem to get around.
I signed up new ADSL2+ connection and yesterday when was I trying to setup it up I found the I can connect to internet through wired but not wireless.
The laptop shows the network in the list with full signal strength. I have configured the connection properties identical to my laptops including the WEP key and such. When I go to connect to the network, it just sits and says "Waiting for network" for approximately 5 mins, then that dialog dissapears and never connects to the network, just goes back to the network selection screen.
Has anyone had this problem? If so how did you go about fixing it? This is very frustrating and have been playing with router options and computer options for hours now trying to get it to work properly with no luck.
Just to let you know guys that I am using Billion BiPAC 5200G RC wireless router and windows XP pro on my laptop.
Help please! Thanks in advance to all that reply.
Sam
Message was edited by: dhiru

Hi buddy,
I agree with Macius. You should contact your internet provider because I think its a problem with your Internet connection or router that you get from them. So you can check with the guys step by step if everything is configured properly.
For creating a WLAN connection you have to configure the settings in router like encryption, MAC address filter, etc.
For testing I would disable all these security features.
Last but not least you should check the TCP/IP configuration of your WLAN card. Maybe you need a static IP address or DHCP Depending on your router ;)

Re: Satellite U400-11Q with Vista has new HDD but no recovery disk

Hi,
Before I start a very important message: I usually don't work with pc...:-) At my work we have an IT-department for our PC's :-))
However, now I have to work privately with a PC/ notebook and I need help: I am sitting in front of a Toshiba Satellite U400-11Q with a completely newly formatted HDD and unfortunately with NO recovery CD or DVD whatsoever !!
So far I have managed to format the HDD aagain and to put a WindowsVista Home Basic (OEM Software) from my old pc onto this notebook. However, nothing works yet ( I want to get into the Internet etc.)
Therefore I now need to put on all relevant drivers as well as the original TOSHIBA drivers, right ?
How do I do this ? Which drivers to I need ? Do I need to download all relevant drivers (totally 113) one by one from the Toshiba website ?
ANY help is appreciated as I can see myself spending the whole night in front of this PC..
Thanks,
M

Hi Dr.Lamp,
thanks for helping me with listing the drivers as well as giving me a recommendation on the use of Windows 7.
Re Windows 7, unfortunately I only have a "free" VISTA Home Basic at home and therefore I have used this operating system for tonight ! I want to get this PC/ machine running as well as possible as quickly as possible...just unfortunate that its a PC with the need of "thousands of drivers"...
If anyone in cyberspace is interested in reading about my HUGE problems with simply setting up a computer newly, I can at this point simply recommend to you PC fanatics:
Please do put onto the internet decent driver packages to download for somebody like me in a bulk !!! why make life so difficult ? How the hell will I get the right order of driver packages ( which you are listing) on to this PC if I have:
- no idea where to find the drivers you mention ( I have to google every single one of them)
- I have already bought a "recovery DVD from Toshiba, but which takes up to 14 days to arrive and costs about 36 EUR
- I just want to get the computer up and running properly with all licenses legally acquired !
So here I am after about 12 hours of woring on this thing as a newbe:
I have so far this evening managed to firstly install a network driver ( I also had an old VISTA resource DVD at hand) after somehow installing some "recommended network drivers" ( by this recovery DD).
This way I managed to get the wireless LAN connection up and running which is a huge success, because I can now download drivers form INTERNET directly onto the computer.
Currently there is an installation running of Windows VISTA including about 120 updates for this VISTA, so I am busy on these updates...I am nowhere close to the 50% installed mark so I probably will have to get some sleep now and continue tomorrow with you list as well as finding your drivers and installing them in the right order ! What a drag ?! Well, somehow these PC's just cost you TONS of TIME..
Anyway thanks for you help and if you can give me a hint on a shortcut, I would be very happy to hear about it.
Thanks
J(M)

Satellite U400-15B hangs on Internet and Touch media keys issue

Hi All,
Had two issues with my U400-15B which I am hoping to resolve.
1) The first issue is that I have noticed that my internet occasionally seems to hang on Internet Explorer when using website's which have a couple of images e.t.c.
It will freeze but the rest of the laptop works fine - I mean you can go into the start menu and open other programs fine. However, if you open Microsoft Word while this is happening, it will take slightly longer to load up than normal. Does anyone know what this could be or how I can resolve this?
I am using Vista Home Premium 32 bit and the laptop has 4GB of RAM / P7350 Intel Centrino 2 - so is pretty powerful.
2) The second issue is that when I press the 'sound' touch key, the white lights and the white bar above the touchpad become unlit. When I press this again the lights come back on but it doesn't mute the sound. Only when the the laptop is put to sleep mode and then woken up again, does the key work correctly. All others work fine. Does anyone know whats causing this?
I have exchanged this laptop 3 times now and all of them have done issue (2) this but surely this isn't normal.
Any help or advice to rectify these issues is very much appreciated.
Thanks

> but the problem of when you press the sound mute touch key still turns the white lights off and the white bar on top of the mouse off - instead of muting the sound.
Ive got U400 too and installed Win XP. When I press the first button near the power button then I can enable and disable the LEDs.
To be honest this is not a problem!
You can configure the Toshiba Control buttons.
This can be done in the Toshiba Button Support Utility. And this tool can be found in Toshiba Assist -> Optimize -> Toshiba Button Support
There you can chose the button (button name) and can assign the certain function.
I think the mute.exe could be fund in Toshiba folder.

Satellite U400 - error - Bluetooth has not started

I have used my u400 for 3 months without problem...
Then suddenly several problems with bluetooth occured...
When I wanted to use BT for example OBEX, I got error msg: "Bluetooth has not started".
I tried to reinstall driver for bt, but I couldn't. I got this error msg: "Please insert BT stack". So I decided to reinstall windows vista with recovery disk. On fresh install of vista, there were no bt drivers pre-installed. So I installed drivers and everything was fine for 2 days..
Now bluetooth is not working again.. can NOT reinstall drivers becouse of error msg again (Please insert BT stack) (Of course, the wifi switch is turned on).. The interesting thing is that in device manager is no BT hardware...
Any ideas?

Hi buddy
Ive got a U400 too and I never had any BT issues
I updated the BIOS to the latest state
Did you do this too?
If not you could try to update the BIOS
Furthermore I recommend enabling the BT using the FN+F8 key combination
Using this buttons you can enable and disable the Bluetooth and WLan
Check it!

Satellite U400-12P - Multimedia Shortcut Keys illuminates 24-7

Hey everyone,
I am new to this forum and I hope someone will solve the problem I have.
I own a Toshiba Satellite U400-12P (been a year now). Past few days I have noticed that the multimedia keys (PLAY/PAUSE/FFD/RWD/) isn't functiong (doesnt respond to my touch) + multimedia keys illuminates 24-7;that is even if the computer is switched off the shortcut keys are shining brightly. I have no clue why this is taking place.
If someone has a solution to this. I shall greatly appreciate it.
Thanx

Hi every body,
Lately, am trying to light the multimedia keys, which i used to do it by touching the mute key,
but unfortunately the keys and even the word satellite and the light over the mouse are not lightning even though the ,mutimedia keys are working normally,
would you please support me how to light these keys again?
Thanks.

Satellite U400 - the webcam does not work anymore

Hello guys here is my sudden probloema!
About a year ago I purchased a laptop
TOSHIBA - Satellite U400
with s.o. WinVista 32bit and with integrated webcam chicony etc. ....
For a year, everything worked correctly, but for some days now, the webcam does not work anymore.
As soon as I try to open it, a message of management software cam that says "Webcam driver open fail, please restart or computer room"
I tried to do it all: aggioronato and downloaded the drivers from toshiba, uninstalled the program and re installed the webcam ....! updated bios notebook ....! useless!
the strange thing .. well that going into device manager ... the webcam is not there ....! but if the launch seems to open just then check quell caz ... Warning!!
Gan you help me?
Graziee

Are you familiar and comfortable with LINUX LIVE bootable discs to load an alternative operating system with unobtrusive but extensive Toshiba device support so you can determine if your webcam hardware is ruined or if the problem is software and possibly solved reinstalling Windows ?
At this point, you're pondering less time consuming but more expensive choices such as buying another web cam, or another computer and you might be temporarily borrowing someone else's web cam / using a non preferred spare web cam that isn't optimal for your needs.
Continuously downloading software, registry cleaners, and repeatedly reinstalling drivers will eventually ruin your Windows installation and consume more time than you've wasted so far and still doesn't guarantee to fix your malfunction.

Satellite U400 (PSU44E) randomely rebooting

Hi Everybody,
I have a strange problem on my Satellite U400.
For a couple of days it was starting sending blue screens and rebooting.
I used the Vista memory check tool and identified one faulty RAM.
I changed both with OCZ 2*2Go PC6400, and no more problems according to the vista memory check tool.
But now, sometimes it works fine, sometimes I have blue screens and even sometimes it is rebooting wothout bluescreen just like that...pshh...
The other thing I noticed is that I have some times some strange lines appearing randomely on the screen like a bad contact....
I have updated the drivers of the motherboard, the diplay, and the BIOS...
I have no more clues....
Has someone an idea?
Thanks,
Furby

Hi
First of all the links to the images dont work.
Secondly it would be interesting to know if your warranty is valid.
If yes, then you should contact the ASP in your country before you would replace any RAM and other hardware parts. Usually the warranty should cover such replacements.
Ive got a U400 too and my notebook is running fine. I upgraded the RAM too but I used the DDR2 667MHz (PC2-5300) 200-PIN SODIMM modules.
I dont know why you used the PC6400 (800Mhz) but maybe this issue is really related to the RAM issue.
Possibly the higher temperature could affect the functionality of the modules which would lead to the BSOD.
Did you notice an higher temperature inside the notebook?
How about fan cleaning?
You could remove the dust from cooling grilles using the compressed air spray
I think its worth a try

Satellite U400 - loud noise coming from cooling modules

Hi,
have bought few month's ago Toshiba Satellite U400 and everything was perfect and i just bought it because i do not like sounds.
When i surf on the net i like it to be quite, but these last 5 days it has started to sound.
Toshiba U400 works and it takes out to much "Air" from the side and just sound all the time, even if i open IE or MSN or anything, and before it just did sometime but now it does often.
Please help me because this is very annoying and it sounds to much, and i do not like it, why has this start to happend now and not before? and what can i do about it?
thnx.

Hi
This is worth checking. I had a similar problem myself and I noticed that on my wife's profile the fan's behaved but on my profile the fans went crazy.
I did some digging and noticed through Task Manager that a particular process was using an aweful lot of CPU. I did some more digging on the process and discovered it was the Bluetooth driver. I checked in the system tray and sure enough Bluetooth was active. So I logged onto my wife's profile and on her's, Bluetooth was disabled.
So I went back into my profile, disbaled the bluetooth, right click on the Bluetooth icon in the system tray and select disable. All nice and quiet again.
It's worth a try.

Satellite U400-11U - no sound when using headphone

Hi everybody .
i has get a Toshiba Satellite U400 (u400-11u) with Vista installed and at the first use all work nice and i have never tried the headphone, but after sometimes, when I put on the connecteur on the jack of headphone there is no sound, only when I put off the connecteur out of jack, the speaker work.
I has learn that I must update my BIOS and I doing it : no solution, there is no sound, so I have change to XP SP3 the some problem and now I'm with Windows 7 with the some problem.
So if you have any information about this problem, please give'it to me !!
I have tried all solution in FAQ, but no way !!
PS : sorry for language mistakes !!

Unfortunately I cannot offer you 100% working solution because I don't have exact the same notebook model but what I can say is that I think BIOS has nothing to with this issue.
It is very interesting that you have tested it with different operating systems and different headphones but the situation is always the same. What can be the problem?
At the end I believe this port is somehow defective. I have three different laptops here on the desk and hear internet radio almost all day. When I use my headset with all three laptops the reaction is always the same. Internal speakers will be disabled and I can hear music on my headset.
Maybe you should contact nearest authorized service provider and ask for help. Let them check the port.
One more thing: when you start notebook for the first time (factory settings) everything must works properly. If you have noticed this issue from that moment I really think there is a hardware problem.

Satellite U400 Impossible to create recovery DVD with Recovery disc creator

Hi,
I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?
Thanks for your help.

It is big problem now if the Toshiba tool cannot find the files.
How it works you can read on http://forums.computers.toshiba-europe.com/forums/thread.jspa?messageID=140985
Check it out please.
What you can try now is to check if HDD recovery installation will start - http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm but Im afraid the same problem will occurs again.
To be honest you should install Win7 32bit on this small Satellite notebook. It works perfectly. Forget original Vista OS, Win7 works better.

U400 problems

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