UCCX 7 URL For Queue Status?

We have agents using the CAD, but they would like to be able to have a view of what is going on in the queues. Our type of calls are medical and technical in nature and could be handled differently if we know there are calls in the queue. (Such as hurry through or call them back) The goal is to not have anyone waiting in the queue if possible. So, in using the IP Phone agent in testing, I noticed that the phone agent shows the CSQs on the phone. Is there a URL on the UCCX server that will show me that view that my agents could view using a web browser? Thanks in advance.

Hi
CAD tool itself has real time reporting capability for the CSQ which the agent belongs to.
Please check the section "Agent Real Time Display" section in the link below
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf
Also you can explore the options of wallboards which can show real time statistics of all the CSQ's
Hope this helps
Anuj

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Hi,
Facing a weird problem while passing ODI variable in JNDI Url for JMS Queue XML.
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Hi,
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Mount-SPProjectWebInstance : Cannot find an SPSite object with Id or Url:
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At line:1 char:1
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http://acme02/ ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~
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ception
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Thank you.
Best regards, Ricardo Segawa - Segawas Projetos / Microsoft Partner

Hi Eric,
Thank your for your interest in this case.
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** Message being processed - Queue status green colour

Hi Friends,
Many messages in our SXMB_MONI shows green color in the queue id column. It shows 'Message being processed'. All messages are in queue, still they are not delivered. Processing takes more hours. These messages are not EOIO queue. While we check this thru SMQ1 and SMQ2 it shows 'Running'. So, what could be the problem ...?
Kindly help friends, to solve this issue. (Points rewarded for helpful answer)
Kind Regards,
Jeg P.

HI,
QUEUE STATUS RUNNING BASICALLY MEANS THT
The first LUW of this queue is currently being processed. If a queue in this status hangs for more than 30 minutes, this may mean that the work process responsible for processing this LUW has been terminated. In this case you can activate this queue again. Note that activating a queue in status RUNNING may cause a LUW to be executed several times if this LUW is still being processed in the target system at that time. We therefore recommend a waiting time of at least 30 minutes before you reactivate the queue.
HOPE THIS WILL SOLVE THE PROBLEM
PLZ REWARDS POINTS
VIKAS

CCR -Queue Status "SYSFAIL"

Dear all,
While doing CCR i am getting the error with queue status as "SYSFAIL" in inbound queues of APO, When displyed the same saying " Enter Purchase Group" When displayed data from LUW in binary code shows material as semifinished material is it right?
I am unable to find out the material for which it shows this error, This error apperaed first time.
Please help me out How can i trace this error.
Regards,
Amol

Hi,
What says the application log (SLG1)
You can look there by the "TID of First LUW" entry and search by "External ID" field in SLG1.
Usually from there you can get order number, material number, plant and some other useful data. Does it bring more light?
btw. "Enter Purch. Group" error usually is seen in the inbound queue, when the purchasing group of the material master is not maintained. See SNP2 tab of the material master - it should be filled.
br,
Mikhail

BW Queue Status Stopped: SXMB_MONI

Hi
I am passing data from XI to BW into a Data Source via Inbound Proxy. The problem is for some of my messages I get the status as Green Flag(Queue Status- Stop)in SXMB_MONI.
That means all those Messages are not posted to Data source even though they are successfully transferred from XI.
If I manually try to restart them. It says that the message are already scheduled in Queue. But in Queue there is no entry.
Should I regenerate my proxy? Even though out of 10 I still have 6 successful Messages and rest 4 as Queue status stopped.
Can anyone suggest what can be the problem?
Regards
Swetank

Hi,
is there any trasaction in BW where you can register your Queues. somthing like sxmb_Adm--> register Queues...
B'cos this was the same problem that i encountered when i was using another client(105) in XI-IS when executing server proxies. Then the queues in the client system were not registered.
so check if there is any place in BW system where you can register the queues.
cheers,
Siva maranani.

Queue Status is showing Stopped

Folks,
I am trying to pass IDOCS from XI and the Queue Status is showing Stopped . I am using two receivers.
Please let me know how to start the queue.
Manish

Still the queue is showing stooped , here is the trace ,
<i><b> <Trace level="1" type="B" name="IDX_INBOUND_XMB" />
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<Trace level="1" type="T">User: XIAPPL</Trace>
<Trace level="1" type="T">Language: E</Trace>
<Trace level="1" type="T">Correct Version from 2 to 3: 3.X-Data to 4.x-Data</Trace>
<Trace level="1" type="T">ALE-AUDIT-IDoc-Inbound Handling</Trace>
<Trace level="1" type="T">IDoc-Inbound-Handling</Trace>
<Trace level="1" type="T">Syntax-Check-Flag</Trace>
<Trace level="1" type="T">IDoc-Tunnel-Flag</Trace>
<Trace level="1" type="T">Queueid</Trace>
- <Trace level="1" type="B" name="IDX_IDOC_TO_XML">
<Trace level="1" type="T">Get the Metadata for port SAPST4</Trace>
<Trace level="1" type="T">Convert Segment-Definitions to Types</Trace>
</Trace>
<Trace level="1" type="T">Set Receiver Routing-object</Trace>
<Trace level="1" type="T">Exit Function IDX_INBOUND_XMB</Trace>
<Trace level="1" type="T">COMMIT is expected by application !</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-ENTER_XMS" /></b></i>
Can anybody let me know what is the problem

Queue status stopped

Hi All,
I am trying a file to file scenario. In SXMB_MONI the message status is "scheduled" and the queue status is "stopped".
I have tried deregistering and registering the queue.
i also tired to see the error in by double clicking on the queue ID it shows SYSFAIL. when i double click on SYSFAIL it shows a message "XI ERROR Update XI Cache Queue Stopped". for this i have also refreshed the cache. but nothing seems to help.
Anyone having a clue?
Thanx in advance.
Latika.

Hi Latika,
Reason,
http://help.sap.com/saphelp_nw04/helpdata/en/49/e3fb40ef74f823e10000000a155106/content.htm
1. Try restarting J2EE stack.
2. One of the reason may be database overflow. In this case also, restart is required.
3. Check if XIAPPLUSER & XIAFUSER are locked. Also retype the password and try.
Check out Steve Winkler's response here
To Be Delivered on Adapter Message for JDBC
Regards,
Prateek

Message Status as "Scheduled" and Queue Status "Queue Stopped".

Hi friends,
My scenario is from Peoplesoft -> XI -> BI
Message has reached BI, but in SXMB_MONI, its showing Message Status as "Scheduled" and Queue Status "Queue Stopped".
How to proceed further ? How can I start that queue ?
Thanks ain advance,
Neena John

Hi Neena,
Go to SXMB_ADM -> Manage Queues -> Register Queues
More on queues
XI : How to Re-Process failed XI Messages Automatically
Run the report RSXMB_REGISTER_QUEUES and register the queues
Run the report RSXMB_RESTART_MESSAGES for restarting ur messages
Refer this:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/20bb9649-e86e-2910-7aa9-88ed4972a5f6
Regards,
Vinod.

Message Status "Scheduled", Queue Status "Queue Stopped"

Hi friends,
My scenario is from Peoplesoft -> XI -> BI
Message has reached BI, but in SXMB_MONI, its showing Message Status as "Scheduled" and Queue Status "Queue Stopped".
How to proceed further ? How can I start that queue ?
Thanks ain advance,
Neena John

Hi Neena,
Go to SXMB_ADM -> Manage Queues -> Register Queues
More on queues
XI : How to Re-Process failed XI Messages Automatically
Run the report RSXMB_REGISTER_QUEUES and register the queues
Run the report RSXMB_RESTART_MESSAGES for restarting ur messages
Refer this:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/20bb9649-e86e-2910-7aa9-88ed4972a5f6
Regards,
Vinod.

Queue status no send or waitupda in SMQ1

Hi,all:
Now our BW system can not do delta upload usually.I find some queue status nosend or waitupda in SMQ1 in source system(CRM). How to make them work usually? Can you give me some advices?
Regaards&Thanks!
zagory

hi Zagory,
which datasource are you using ? 0crm_sales* ?
have you activate it in BWA5 ?
take a look oss note 692195-FAQ: Sales Analytics and CRM-BW data Extraction
Question 3 : The Deltas for my data source are not extracted . What can I do?
Suggestion 3: Please check the following.
Please Check if the services have been generated in transaction GNRWB.
If they are not active(not marked 'X' before their names) then activate the services following the steps here.
Go to transaction GNRWB
Select BUS_TRANS_MSG
Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
Press Generate.
Also check for the following:
1. The delta should have been initialized successfully.
2. Confirm that all Bdocs of type BUS_TRANS_MSG
   are processed with success in SMW01.
3. If there are queues in SMQ1 with erroneous status then activate these queues.
   In Transaction SMQ1 if there are Queues existing with
   names beginning with CRM_BWAn (n is number) then
   activate these queues in the same transaction.
hope this helps.
Symptom
There may be problems or issues related to data tranfer from CRM to BW.
Other terms
CRM-BW extraction,upload,initial,delta,full upload ,Sales Analytics,
Reason and Prerequisites
There could be errors in customization or program errors due to which
data may not be transferred or incorrectly transferred to BW.
Solution
Question 1 : The Extraction from CRM to BW takes a very long time. What
can be done? (Performance Issues)
Question 2 : On executing transaction RSA3 I get records but I find 0
records when I load data from BW request.(No Data Available).
How can I extract data in this case?
Question 3 : The Deltas for my data source are not extracted . What can
I do?
Question 4: How can I extract the fields, which are not provided in the
standard data source extraction ?
Question 5: I am unable to extract user status correctly.What should I
do?
Question 6 : What can I do when the activity/Opportunity/Complaint
reasons(Code,CodeGruppe,Katalogart) are not extracted?
Question 7: What can I do if the deleted opportunities
are not reflected in BW?
Question 8: How do I activate the metadata?
Question 9: I donot get any records for the delta upload of my attribute
datasource(s).What is to be done?
Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0
and various other BW status mean ?
Solutions
Question 1 : The Extraction from CRM to BW takes a very long time. What can be done? (Performance Issues)
Suggestion 1: Please implement notes 653645 (Collective note) and
639072(Parallel Processing).
The performance could be slow because of the wrong control parameters
used for packaging.
You can change the package size for the data extraction.
Also note that changing the package size in the transaction SBIW
would imply a change for all the extractors. Instead, you could
follow the path in the bw system.
Infopackage (scheduler)    > Menu 'Scheduler'   > 'DataS. default data
transfer'   > maintain the value as 1500 or 1000(This value is variable)
The package size depends on the Resources available at the customer side
(The no of parallel processes that could be assigned =
1.5 times the no of CPU's available approx.)
Question 2 : On executing transaction RSA3 I get records but I find 0
records when I load data from BW request.(No Data Available)
Suggestion 2: First check if there are any entries in the table
CRMD_ORDER_INDEX.Only if there are entries in this table you can
extract records.
If this is not the case then,
It is possible that the user does not have sufficient
authorities for extraction of the relevant objects.
Additionally, please review and implement the following notes
615670
161570
150315
618953
If you are in the release 4.0 then
To do BW extraction with the user please see that the following
authorization object exists(display mode is enough):
CRM_ACT, CRM_OPP, CRM_LEAD, CRM_SAO, CRM_SEO, CRM_CO_SE, CRM_CO_SC
CRM_CO_SA, CRM_CON_SE, CRM_CMP, CRM_ORD_OP, CRM_ORD_LP, CRM_ORD_PR
CRM_ORD_OE, CRM_CO_PU, CRM_CO_PD, CRM_ORD_PO
(all these objects are linked to transaction crmd_order).
Question 3 : The Deltas for my data source are not extracted . What can I do?
Suggestion 3: Please check the following.
Please Check if the services have been generated in transaction GNRWB.
If they are not active(not marked 'X' before their names) then activate
the services following the steps here.
Go to transaction GNRWB
Select BUS_TRANS_MSG
Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
Press Generate.
Also check for the following:
1. The delta should have been initialized successfully.
2. Confirm that all Bdocs of type BUS_TRANS_MSG
   are processed with success in SMW01.
3. If there are queues in SMQ1 with erroneous status then activate
   these queues.
   In Transaction SMQ1 if there are Queues existing with
   names beginning with CRM_BWAn (n is number) then
   activate these queues in the same transaction.
4.a)If required activate the datasource
    Go to transaction BWA5   > select the required datasource and
    activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
selecting the name of the datsource and pressing the candle icon for
'activate delta'.
5. In BW system
   Go to transaction RSA1   > modeling   > infosources   > select the
   infosource   > right mouse click on the selected
   infosource   > choose option replicate datasource
    Activate the infosource.
6. Go to the scheduler for the infosource   > select delta in the
    update >choose the option PSA only (in the Processing tab)
    > start immediately
Check the entry in the RSA7 in the OLTP(CRM system)
Question 4: How can I extract the fields, which are not provided in the standard data source extraction .
Suggestion 4: Follow the steps mentioned below.
1. Enhance Extract Structure with the required fields. (Create & include
   an append structure to the extract structure via transaction RSA6).
2.a) Release the fields of the append for usage. ( To do this, double
   click on the Datasource and remove the flags in the column 'Hide
   Field' for all fields of Append. )
2.b)If the new fields cannot be seen in the extract structure of
    the transaction BWA1 then change and save the datasource, and then
    activate it in RSA6.
3. Define your mappings in BADI (CRM_BWA_MFLOW) to fill these fields.
Goto SPRO .
Follow the path ->
SAP Implementation guide ->Implementation with other mySAP components ->
Data transfer to the Business Information Warehouse->
Settings for the application specific datasources (CRM)->
Settings for BW adapter->
Badi :BW adapter :Enhancement of datasources in messaging flow.
4. Replicate the new Datasource to BW.
5. Expand the Communication Structure in BW.
6. Maintain transfer Rules for the new Datasource.
7. Activate the trasfer rules and perform the upload.
Question 5: I am unable to extract user status correctly.What should I
do?
Suggestion 5 :Check the following notes
531875
616062
713458
700714
765281
Question 6 : What can I do when the activity/Opportunity/Complaint
reasons(Code,CodeGruppe,Katalogart) are not extracted.
Suggestion 6 :Check the following notes
481686
516820
603609
617411
711146
Question 7:Deleted opportunities are not reflected in BW.
Suggestion 7: Check the note 706327.
Question 8: How do you activate the metadata?
Suggestion 8:CRM BW adapter meta data has to be activated first before
it is available in the system. You can use Transaction BWA5 to copy the
meta data for selected DataSources. You can reach the transaction via
the IMG maintenance 'SAP Reference IMG -> Settings for SAP Business
Information Warehouse -> Activate BW Adapter Meta Data'. For more
information, see the documentation on the IMG activity 'Activate BW
Adapter Meta Data'. (Note 432485)
Question 9: I donot get any records for the delta upload of my attribute
datasource(s).What is to be done?
Suggestion 9: In case of attribute datasources, it is possible that the
entry for the GUID is missing in the table SMOXAFLD.
If , for example the datasource 0CRM_OPPT_ATTR is not giving deltas
then you can follow the steps:
1)If Delta process is active for the attribute datasource e.g.
     0CRM_OPPT_ATTR, then stop the delta process in the BW
     system
2) In the CRM system, Make the entry in the table SMOXAFLD
   for the datasource with the Key
   as 0CRM_OPPT_ATTR     GUID 3) Save the entry.Activate the datasource                           4) Check that the above entry is replicated in smoxafld_s also    after this.               5) Create a transport request manually for the following    object             R3TR   SMO4   0CRM_OPPT_ATTR
Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0 and various other BW status mean ?
Suggestion 10: The BW status are used to extract system and user defined
status.
The BW status are defined in the customization settings in SPRO.
Check for-> Status Concept for BP/Product/CRM objects
Here goto-> Process user status You will find the documentation attached here for the user status. Going inside the transaction you will find the status groups USS0, ZIOP,ZMOP etc. The names of the various BW status are derived from this For ex. BW + ST+ One + USS0 gives the name of the field BWSTONEUSS0 or BWST + ONE + ZMOP = BWSTONEZMOP (Master opportunity values) (which means BWST + (status group name) + status object group name) Double clicking on any of the object groups will take you to the values that these status can have . For ex. BWSTONEUSS0 in your system can have values E001 ,E002,E003,E007 which will be shown in RSA3 as BW status values 1,2,3,7, respectively.
Similarly we have Goto -> Process system status (in SPRO). Here you can get the values for the system status in exactly the same way as BWSTONESYS0(Lifecycle status) , BWSTTECSYS2 (Error) etc. In RSA3 you get the names as BW status, To know which corresponds to which status here,Goto the record list in RSA3 . Here goto Settings - Layout -Current . Right click -> Press Show technical field names . You will be able to see the BW status names and will be able to adjust the layout accordingly.

In Bound queue status in SMQ2

Hi All,
i've created a customer in CRM and saved it.
i've filled all the mandatory fields and it should replicate to ECC.
i've checked in SMW01, BUPA_MAIN BDoc is in intermediate state ,then i went to SMQ2 in CRM to check the queue status it is in READY status then upon unlocking the queue and refreshing it moved to RUNNING status and cleared from the inbound queue.....then upon refreshing the SMW01 ,BDoc BUPA_MAIN moved from intermediate state to send to receiver status and customer replicated to ECC.
My query is whenever i create any CUSTOMER/LEAD the queue in SMQ2 should go to RUNNING status and get processed automatically, every time i'm clearing the queue in SMQ2 and refreshing the SMW01 to reliacate the customer to ECC.
Please suggest me if any configuration change i've to do for the automatic queue clearence.
i've cleared all the queues in SMQ2 , there are no queues in wait/failed Status.
Thanks,
Syam

Hi Rohit Sharma,
Thanks for the help it solved my query.
I have one more query ,
Now the customer replicated to ECC without manual clearence of the queue.
even though the customer replicated to ECC i have the BDoc state of the BUPA_MAIN BDoc type as 'Sent to receivers (not all have confirmed)' with yellow light.
BDoc state should change to 'Confirmed (fully processed)' upon successful replication to ECC like BUS_TRANS_MSG for Lead.
Please suggest on any configuration change has to be done for the above query.
Thanks
Syam

UCCX 7 URL For Queue Status?

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