UCCX - Caller are on hold for 25 - 30 mins

Cisco Unified CCX Administration - Version 8.0.2
Hi,
We are facing an issue where in the callers are on hold for 25 - 30 mins even when the queue is free and agents available to take calls. This happens frequently.
Please advice on how to fix this issue?
Thanks in advance....

To verify, check real time report CSQ stats. If you see calls in the queue while having agent available for that CSQ, it's like CSCsw64328. Restart engine should clear the problem.

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