UCCX printable reports for Contact Service Queues displaying old data

Hello,
Does anyone know how to remove old data from the printable reports? I am trying to view all users listed under specific CSQs and it returns old data of users that are no longer in our system.
-Ben

Walter,
Thanks for the suggestions. We are running version 8.5.1.11002-22. I strictly deal with the UCCX side of things and spoke with the CUCM admin. He advised that the extension is still active because we are forwarding all of the calls for now. Once he removes it I am sure that the name will disappear from the printable reports. If it does not disappear, you will see me posting again.
Thanks Walter.
-Ben

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Hi Lyle,
Please refer the section "Restrictions with Generating Historical Reports" in the below UCCX release notes.
http://www.cisco.com/web/ccbu/CRS/8/0/2/SU3/UCCX_802_SU3_Relnote.pdf
CSCtj96987 : Reports unable to generate large set of records bcz of tmp dbspace limit
Defect Description:
Customers are unable to generate HR reports for a larger duration because of a limitation set based on first 10k records in CCD table. Many customers require to generate reports for a complete month which they are unable to do now in 8.x
affected reports are :
Abandoned Call Detail
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Detailed Call by Call CCDR
Detailed Call CSQ Agent
Additional Info
1.     Customer may get runtime error if the temp dbspace gets full. HRC log will state clearly that the system ran out of disk space. This will happen if the customer is running reports for a very large set of data or running large number of simultaneous HR sessions involving considerable amount of data.
2.     The temp dbspace is fixed at 2GB and cannot grow automatically when required. So, if the space is filled completely, HR reports will error out. The temp dbspace will be freed when the session ends. So, If you get run time error anytime, please restart HRC and try to generate report for a smaller period of time.
3.     It is recommended to generate reports approximately upto 200,000 rows when a single session is running to avoid getting run time errors. If multiple sessions are running, modify the figure accordingly.
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1)
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UCCX printable reports for Contact Service Queues displaying old data

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