Unable to change status in messages

Hey guys,
Okay, so I am unable to change my status in messages or do anything for that matter.
My friends messages app looks different then mine and she actually has more options then me. It will not let me set to online status or anything, it's like disabled and I cannot figure it out. Also when I send a message from my mac, it will say my email when my friend recieves the message but then if I send it from my iphone it says my number, so it starts two different conversations.
This is annoying and when I called tech support they had no idea what I was talking about.
Any smart apple users out there

The new Messages app in Mountain Lion has two aspects. It integrates most of the features of the old iChat program (using AOL and Jabber transport mechanisms among others, which include the concept of on/offline status) with Apple's new iMessage transport mechanism (which doesn't).
Your phone-to-phone message are probably going through yet a third transport mechanism, SMS. You can set your phone to use iMessage transport to eligible recipients by going to Settings > Messages, turning iMessage to "ON", and including your AppleID (~email address) in "Receive At" along with your phone number.
We are told that when iOS6 is released this fall it may help combine the multiple conversations. It is not yet clear how.

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