Unable to file a technical support incident

I'm trying to use one my technical support incidents to hopefully have Apple help me figure out why I'm unable to properly sign my MAS app in XCode 5.0.2.
I've filled out their TSI page in great detail, filling in every field available, hit Submit, and I get this error:
"We are unable to process your request. Please enter all required data."
As far as I know, I've entered all required data.
What gives?
Is there a phone number I can just call?

Apple does have over 6 million registered developers. DTS does appear to be as slow as reviews. I used one DTS and got a response in 5 days. The response wasn't very good and I figured it out on my own. Reviews are running about 5-7 days too.
I wouldn't file a DTS unless it was something really important and I had time to wait.
In your case, I suggest reviewing the Xcode5 Documentation. A lot has changed recently. With iCloud and MapKit you may need provisioning profiles on the Mac side.

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When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

Have PS6 with Camera Raw 7.0 Unable to open Canon 5D Mark III files. SNo support or upgrade availab

Have PS6 with Camera Raw 7.0 Unable to open Canon 5D Mark III files. SNo support or upgrade available on the site but 6.7 upgrade.!Please advise

http://labs.adobe.com/technologies/cameraraw7-1/

HT1766 I have an I pad Mini. Since i down loaded the new update ISO 7, my I Pad is not running certain media files either from Chrome or Safari browser. I called technical support but they failed to provide any help stating the media files may not be comp

I have an I pad Mini. Since i down loaded the new update ISO 7, my I Pad is not running certain media files either from Chrome or Safari browser. I called technical support but they failed to provide any help stating the media files may not be compctable with new soft ware. I do bnot agree with their finding because i have I phone with ISO 7 updated soft ware and same files run on my I phone but not on I Pad. This was working fine before updating new software. This device is useless for me if i can not watch the program that i bought this for. I want device to replaced or taken back by the company. Thank you

Here are the iPad Mini specifications:
iPad mini - Technical SpecificationsNov 1, 2012
The specifications explain exactly what types of files are supported under "TV and Video".

Hi, anyone know how to make a complaint without going through technical support or speaking to a senior sales advisor as i have an ongoing issue since February and still I am unable to get it resolved

I recently got a replacement iPhone 4s due to a fault occuring with the phone and the replacement 4s that I received is turning off serveral times throughout the day by itself, I have been speaking to customer relations and technical support since the start of February in relation to my complaint and I seem to be getting a major runaround and still hae not had my issue resolved, is there anwhere else or even an email I can send my complaint to without going through those departments as I find the staff to be very unhelpful and also rude and aparently there are not managers working in Ireland at all only in the US, as I was told by a senior advisor yesterday

For EUROEAN customers only, here is the e-mail address where to send the complaint, : [email protected]
and also here is their EUROPEAN Customer Care centre postal address:
Apple Customer Care HOLLYHILL Industrial Estate, HOLLYHILL, CORK, Republic of Ireland.

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

After installing the latest software from apple on my Iphone4, I have not been able to retrive my saved data in contact list and notes, evidently I did not create a back up to the system first? is there any solution to restore my system. technical support

how do I restore my system or my lost contact list and notes, that I lost when I upgraded with I tunes. technical support and store people where unable to help
I tried many solutions, but none seeemed to work, any genius suggestions?
I think this is a flow in the system when you can not do restore. which should be done automaticaly, we are not all computer savy?!

Go to iTunes menu, EDIT/PREFERENCES/DEVICES tab, do you see any Backup files with Date and Time? These are the backup file you have everytime you sync your device to your iTunes.
Now close the dialogue box, connect your device to your computer. In iTunes left Pane, your iPhone will appear under "Devices". Right mouse click yout iPhone and select Restore from backup, select the backup from Date and Time you can remember that has all the contacts and notes and proceed from there.

TS1538 Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately

Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window   I did try to with Mac of my friend,
Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
Note : one is big issue that apple support team is also and giving good answer
I am in Saudi Arabia so I don’t have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
Thank You..

What the **** is this taht you will not provide any service due to just a bit jailbreak..
we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

Adobe Premiere Pro CS6 classroom in a book lesson files "file format not supported" error message

Hey y'all. I have the creative Suite cloud membership and am learning Adobe Premiere Pro CS6 and have the latest update. I have an iMac, version 10.8.2 and have been going through the lessons 1-8 so far from the 'Adobe Premiere Pro CS6 Classroom in a book' with no problems. So far so good. Then, when I opened Lesson 9 project today, I realized that certain media was off line (see pic below-videos and maps) even though I had been able to open the project. I tried to see if it was a link issue but was unable to select the 'Link Media' option and the system did not give me the option to link media when opening a new project. The strange thing is that I am now able to open some lessons with everything working fine but when I try to open other lessons such as lesson 9 or 10 or 11 I notice media files offline after getting the "file format not supported" pop-up error message when attempting to open a project. It's random as some lessons I had opened previously now give this error message of file format not supported when they didn't in the past whilst others work. I have deleted all the lesson files from my hard drive and reinstalled them from the cd onto my hardrive but the issue persists. Any idea as to why all of a sudden Adobe Premiere Pro CS6 is giving the error message "File format not supported"??? when opening the lessons. I have not changed any preferences. I've included some screenshots though I don't know how much help they will be... Is anyone else running into this issue??? Can anyone help???
NEVERMIND. I FOUND OUT ON MY OWN WHAT THE ISSUE WAS AND IS NOW FIXED. YAY!

Why were you trying to link a file in the project to the project file itself? Shouldn't it be a video file or something? Like .mov .wav .avi .mp4 and not .prproj

I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support

I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1925 I cannot uninstall Bonjour and Quicktime so I can do a complete reinstall of iTunes. I get an error message stating that both are older versions and to contact technical support. I am running Windows XP Professional Service Pack 3.

I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Transfer existing website to CS6 Business Catalyst as web host and few technical support issues

Hi,
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     Beyond that, need advice as to how to repair a couple of non-funcitonal links on site (check out site to see a couple of pics that don't work). I'm looking forward to uploading more content (pitchers an' writin's) and to do major upgrade to the site, but am unable to do so ... need technical support re how to do these simple (should be) things.
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Thanks,
Jim

Hi,
You can publish your site to Business Catalyst in few simple steps. Please check out these videos :
http://tv.adobe.com/watch/introducing-business-catalyst/getting-started-with-business-cata lyst-and-dreamweaver-cs6-creating-and-publishing-sites/
http://tv.adobe.com/watch/introducing-business-catalyst/getting-started-with-business-cata lyst-and-dreamweaver-cs6-creating-and-publishing-sites/
Once you have created a business catalyst site, all you need to do is to upload your existing site content to the your business catalyst site. I am assuming you have a local back up of you site.
If you need any further assistance, you can contact BC support by initiating chat from http://helpx.adobe.com/contact.html
Kind Regards,
Aish

Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to file a technical support incident

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