Unable to Scan to Email

I have the photosmart 7525 for my mac book pro. Until recently, I had no problem scanning directly to my email address. I have tried to do troubleshooting based on all the inputs from checking my wireless connectivity to restoring defaults but am unable to do the scan to my email until now. i just get the message "Unable to connect to web services...".
Please help
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Hi MimiMnl,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 7525 printer because you are getting an unable to connect message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I have read many complaints just like mine and we all try everything and you say you will send the solution to a private inbox.I do not understand.Why dont you post it so we all could read it? I CANNOT SCAN TO EMAIL and I tried everything.

Hello D-ice,
Welcome to the HP Support Forums!
I see that you are having issues with the Scan to Email feature with the Photosmart 7520. We send out reset steps in the PM's because it is not always needed to go to that length of troubleshooting.
Prior to attempting a reset, please ensure that these steps: Re: Trouble scanning using Photosmart 6520 have been done. I know your printer is not the 6520, but all steps are the same. If you are still having the issue, I will forward the reset to your PM inbox.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello FreckleFace, welcome to the forums
I read your post and from my understanding, you are unable to scan to email. I would like to know some more information about the problem and we will troubleshoot from there.
Please let me know:
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How is the printer connected (USB/ wireless/ wired/ Bluetooth)? Have you tried an alternate connection (if not, please try and include the results)?
What is the Operating System of the computer?
Have you tested hardware functionality (copy and test print, power)?
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scan to email dont work

I am very frustrated.
Not only does the scan to email not work but this forum seems silly. everyone is posting the same question and apparently there is an answer but instead of the answer being posted, it is being sent to the people asking the question individually. Defeats the purpose of a forum, no?
Ok. so now I registered to this forum. below is the same problem I had. Can you email me the answer too?
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Hello @joebob999 ,
Sorry to hear about the recent issue when trying to Scan to Email. I do not know the steps that Garytech1 is sending via the Forum's Inbox, but you can send him an inbox message directly by clicking his name above. In the mean time, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
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Try to Scan to Email once done, if still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Hello mcdana, and welcome to the HP Forums!
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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I am suddently getting "Server Connection error 403". I tried adding another email to see if this solves. But the problem persisted. I tried the following:
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Hello MuraliBala,
Welcome to the HP Support Forums!
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JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
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Try to Scan to Email once done. If still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
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Best of luck.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan to email error on 7520: cannot connect to web servics

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Hello @gigi721!
Thank you for posting on the HP Forums!
I can see your having an issue with the scan to email feature on the Photosmart 7520. I should be able to provide some suggestions that may fix the issue!
What is the issue you are having with the Photosmart 7520 in regards to the scan to email feature? Are you getting any sort of error message?
If you could post back with the information I should be able to provide some more help!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

HP Officejet 6600 and Outlook 2007 unable to send scan to email

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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
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a. This can be done by pressing the wireless icon on printer.
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4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
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And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7520 unable to connect to Web Services scanning to email

P Photosmart 7520 unable to connect to Web Services - can't scan to email

If you get "unable to connect to web services" error message while performing scan to email option, first unplug router and printer for about 1 minute. Plug router up first then printer and then try to enable web services.
The web services feature will be available in one of the below options:
1.The Setup ->Wireless ->Web Services menu option
Or
2.The Setup ->Web option, or via the ePrint/Web Services icon on the printer front panel display.
If you still get the same error message again then follow below steps and perform scan option:
1.Obtain your printer's IP address. This can be done by pressing the wireless icon on printer.
2.Enter the printer's IP address in a browser.
3.Select the network tab at the top of the page.
4.On the left select networking.
5.Select Network Address (IP).
6.Select Manual DNS Server.
a.Manual Preferred DNS should read 8.8.8.8
b.Alternate DNS Server should read. 8.8.4.4
7.Select apply you might get a warning just select okay.

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Hey there
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Enjoy your weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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