Unable to update from apps store

After downloading Yosemite I can not update from apps store. This is the prompt I get:
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Now Apple doesn't recognize the serial number of my iMac.
Any help would be appreciated.

From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

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