Undo System Refresh?

Is there any way to recover apps after performing a system "refresh"?  I lost my Microsoft Office software.  I need Outlook more than anything else.  Please help!

Hey @mayumi769 ,
Welcome to the HP Forums!
I understand you're trying to undo your system refresh and recover your Microsoft Office software.
Unfortunately the Windows refresh is permanent. These changes can not be reversed. If you purchased Microsoft Office contact Microsoft directly and they may be able to give you the correct information to reinstall if you no longer have your license key or if it does not work. Usually the keys are only good for 1 computer. The problem is that the installer typically sends information to Microsoft that the key has been used and blocks it from allowing future installs even if it's the same PC.
You can contact MS Office support here: Microsoft - Office support.
Sorry for the bad news.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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