Unity Connection 8.5.1 Call Handler

Hi
I have a customer running CUCM-BE 8.5.1 with CUC. They have two users that will end up using one phone. When people call this extension, they want the caller to get prompted with something like, Press 1 to leave a message for User A, press 2 to leave a message for User B.
I'm not entirely sure if this is possible, and if not I may recommend we do an extension mobility for these two users.
Thoughts?
Thanks a lot

Thanks for the reply. I'm doing a little digging into their call manager, and it looks like these users all have cti ports with their own extensions. Their UCM user account is in caller input, which already has three users in it, so i can only assume it's working the way they want to already. I just have to edit the users in the caller input.

Similar Messages

Unity Connection 9.1 - System Call Handler Question

Hi,
I would like to use Unity Conncetion 9.1 to transfer calls to different extensions depending on the time of day:
For example; between 07.00 and 19.00, do not play a greeting and transfer to an extension (no mailbox), outside of the times above, again do not play a greeting and transfer to a different extension.
I have configured a CTI RP and set the extension to forward all to VM. The system call handler has an active schedule of 07.00-19.00 and has a standard transfer rule set up to transfer the calls to the relevant extension. I have also configured a closed transfer rule to transfer the call to the alternative extension after 19.00. The issue I have is that when dial the original extension I get the standard greeting. How do i get Unity to transfer the call without playing the greeting?
Thanks,
Phil

Hi Phil,
You need to:
1) enable the closed greeting
2) set the standard and closed greetings to "callers hear nothing"
3) in the standard and closed greetings, after the greeting, set it to call handler, select the same call handler, and set it to attempt transfer.
4) make sure the standard and closed transfer rules are enabled, set the respective extensions to transfer to, set them to release to switch, and uncheck "Play the 'Wait While I Transfer Your Call' Prompt" for both of them.

Unity connection dont answer the call

Hi voice team, id had a problem with my unity connection 8.6.
When i press the mailbox button in my deskphone, the unity connection dont answer.
I recently change the server, because the other server crashed.
Thanks,
Thiago

There is a training video available for this tool.Please go through it
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"

Unity Connection 9 AA

I am setting up an AA for one site in our district. I created a CTI route point in CUCM to point x80010 with call forward all to CUC. I recorded a standard and a closed greeting. While listening to this recordings if I dial a known working extension that has a voicemail box it transfers to the VM greeting instead of calling the extension. Its done this to two separate numbers. But I cannot seem to find where to tell it to just ring the extension.
Example:
I call 80010 from phone A. While listening to the standard greeting I dial extension 61568 which is on phone B. Instead of ringing phone B it instead transfers directly to voicemail.
Is there a way to stop this? I just do not see any settings to fix this from the initial call handler 80010.

Hi Scott,
It almost sounds like a problem with the TRAP & Dial -out ports.
I would try this Tool from the excellent suite of Unity Tools to have a look
to see what info is passed to Unity Connection and what the call flow looks
like when this scenario happens just to make sure that connection is actually
trying to dial 61568.
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Shared DN not forwarding to Call Handler

I'm sure I'm probably over looking something simple but here is my problem.
I have a shared DN that forwards to Unity but instead of the Call Handler greeting I am geeting the Auto Attendant. The Call Handler is set to record a message and send it to a public distribution list.
Anyone out that have any devine insight to my problem?

This is a direct call on and off network to the shared DN.
The routing rule states:
On
Both
Any
Any
2947
Any
Always
Send to greeting for NGAL J6 HELPDESK VOICEMAIL
I do not have the extension listed in the Call Handler.

Cisco Unity Connection - Miu SIP Integration, All lines are busy

Hi,
We have a CUCM/CUC Cluster since 2009 and we never had problems with accessing Voicemail. We configured a Secure Siptrunk between the CUCM Cluster and the CUC-Server.
CUCM 8.5.1SU4/CUC8.5.1SU1
2 weeks ago we upgraded CUC from 8.5.1SU1 to 8.5.1SU5
Since this upgrade we had at 2 times no voicemail access from the IP-Phones registered on CUCM-Cluster (reorder tone) - in the log of CUC we saw that all 144 ports become busy !!
History:
Update CUC from 8.5.1SU1 to 8.5.1SU5 on Saturday 10/26
- first outage on wed. 10/31 ; 1:48 pm
- second outage on tue 11/6 10:26 am
After restart of the CUC-Server the system works normally - I think stopping and starting Connection Manager coiuld also be a workaround, but i did not verified this :
here the log from wed 10/31
Oct 31 13:48:37 CUC1 local7 4 : 4298: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:37 PM.862 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:44 CUC1 local7 4 : 4299: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:44 PM.931 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:47 CUC1 local7 4 : 4300: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:47 PM.508 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered....
the log from yesterday
Nov 6 10:26:43 CUC1 local7 4 : 14264: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:43 AM.732 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:26:56 CUC1 local7 4 : 14265: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:56 AM.942 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:03 CUC1 local7 4 : 14266: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:03 AM.147 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:11 CUC1 local7 4 : 14267: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:11 AM.359 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14268: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.155 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14269: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.177 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:33 CUC1 local7 4 : 14270: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:33 AM.475 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:48 CUC1 local7 4 : 14271: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:48 AM.770 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Question:
do we have a bug in the software CUC 8.5.1SU5 or is there another problem ?
Any Ideas ?
regards
alex

Hi,
we opened a tac case and it seems we run into a bug which is known in Version 8.6. (We run 8.5.1SU5)
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc22800
Cisco already have the fix available for version 8.6.2 ES52.
Cause we can not upgrade to 8.6 (Server Hardware not supported) we will wait for the Version 8.5 Fix.
Meanwhile I will change the SIP-Trunk between the Unity Connection Server and the Call Manager Server from TLS to non-TLS (described in CSCuc22800 as a workaround)
regards
Alex

Unity Connections 8.6 TIMG intgration w. AVAYA S8700

Hello
I have to integrate a Connections 8.6 server with Avaya S8700 via TIMG. On the Avaya side there are 4 and 5 digit extension. Will this create a problem on the VM integration? Also I have 1xxx and 1xxxx Avaya extensions is this a problem.
Can't find anyhting in the integration guide that addresses this question.
Thank you

Do you have corresponding digits in Unity Connection? Unity Connection looks at the Called number, Calling Number and reason code. If they match, you are ok, if you have to manipulate the digits to get them to match user extensions, then you may need a custom CPID parsing rule or adjustements to the route table config.

Call forward to unity connection call handler

have the following setup:
cucm 8.6
cuc 8.6
a cti route point (DN 1000 )with forward all to unity connection call handler.
phone users who choose to have some quiet time can forward all their calls to the cti rp.
1. i need to allow only specfic DNs the ability to forward to the cti rp.
2. at times that the allowed DNs didnt choose to forward to cti rp then normal behaviour should occur - busy or unanswerd calls should go to DNs personal voice mail.
thanks

You can assign a specific partition to cti-rp and assign it to a CSS and this CSS should be assigned to those users (at call forward settings in line) only to whom you are trying to give this facility and for other users you can
or you can create a TP for it with specific partition and set the called number as per voice mail.
Suresh

Unity Connection 8.5 | Prepend Digits to Dialed Extensions overlap with an option in a call handler

Hi,
One customer has requested to set up a call handler in Unity Connection 8.5. The call handler should be capable of transfering calls to IP phones by dialing the last 4 digits of the IP phone's extension. The last 4 digits of the extension from all IP phones begin with 12. However, the customer is also requesting to have an option on the same call handler, so that if users would dial 1, the call is transfered to an IP phone
As you can see, there is an overlap between the last 4 digits of all IP phone's extensions, and an option in the call handler. Therefore, if I configure both options in the same call handler, when the users would press 1, Unity Connection will immediately send the call to the extension setup for option 1, even if the user wants to dial the last 4 digits of an IP phone extension
One possible solution would be to change the option in the call handler to transfer the call to an IP phone, to something different than 1. However, the customer wants to have this transfer to be performed when he press option 1
Is there any other possible solution for achieving this?
Thanks in advance

I don't see any problem, just don't check the option to ignore additional input when configuring caller input on digit 1
By default CUC will give you 1500 ms to dial for any other digits before trying to route the call with whatever you dialed.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Unity Connections 7.x Unable to route to Contacts from Call Handler

Unity Connection 7.x. CallManager 7.x.
My desired goal is to route from an AutoAttendant CallHandler to CallManager users that do not have VoiceMail boxes. I have created a contact with the following:
alias: myuser
first: my
last: user
display: my user
voice name: recorded
list in directory: yes
transfer enabled: yes
transfer extension: 1234
When dialing AA and pressing # to get the the directory and doing dial-by-name, I am able to route. When dialing the extension number during the greeting, I receive the following:
"I did not recognise that as a valid entry"
When selecting "Allow Transfers to Numbers Not Associated with Users or Call Handlers" from within the AA Handler and then dialing by extension, I receive the following:
"You cannot be transferred to this number"
Is there a way to dial the extension number to get to the user's device?
Regards...

Hi Phil Denton,
You are indeed going on the right track with the
"Allow Transfers to Numbers Not Associated with Users or Call Handlers"
What you're missing is the restriction table which by default doesn't allow any patterns to be dialed.
So in the System Settings go to the Restriction Tables and select the "Default System Transfer", and add a pattern that matches your internal extension or just that specific one.
Now this will permit dialing by extension to those specific patterns, one last thing you should verify is that the CSS assigned to your voicemail ports in UCM has the proper partitions to dial those extension.
HTH
Jonathan Sylvain
Message was edited by: Jonathan Sylvain My bad didn't notice original past was in 2010

How to configure Cisco Unity connection 8.x to play an after hours call handler

Hi,
I have CUCM 8.6 and CUX 8.6, we have successfully configured Call Handlers to play greetings. But the problem is greeting is played complete day and all the day in a week. We want to customize this call handler so that it plays only during the business hours and also during the weekdays.
I have a recorded after hours and holiday greetings recorded but unable to find the way to configure it for Holiday greetins. Please help with the configuration part.
Regards
MAC

Hi MAC,
What you need to do is configure a schedule for the call handler. On Unity Connection, you can browse to System Settings > Schedules (and Holiday Schedules). In here, you create your schedules to say which times of the day you are open. You then go back to your call handler and apply these schedules that you've created.
Now when a call comes into the call handler, it will check the time against its schedule and play the appropriate greeting.

Cisco Unity Connection 9.1 Call handling

Dears,
I want to configure the call handling means if some body calls on board line 24500000 the corporate opening greeting should be played and then press 1 for sales, press 2 for technical,press 3 for presales, these all audio (corporate greeting, press 1 for sales ,press2 for technical etc....) can be done by a text to speech in unity connection or i have to enroll a audio recording company.
Also please route me to good doc how to configure call handling.
Thanks

Hi Clark,
Just to add a note to the good tips from Chris (+5!)
I would go through the training tips for this great tool designed to build Call Handlers. It's called AudioText Manager;
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
Then you can use the Greetings Administrator Conversation to do all your recordings
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag150.html#wp1049924
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Setting up PLAR with Cisco Unity Connection Call Handler

This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
I have a CTI Route Point configured as DN 7000 and it has the default VM profile. The CTI RP is set to FWD All to VM.
The FXO port is set to PLAR to 7000.
When I dial from the PSTN analog phones through the FXO port, I hear the first ring, the FXO port answers, then I hear what sounds like the recorded message beginning to play. Immediately after, I hear the recorded message "You cannot be transferred to this number. Check the number and try again."
I dont do anything and within a second or two, I hear the recorded message for the system call handler start.
I did some more testing. I added an E1 trunk between the PSTN and the MGCP gateway. In the CUCM, I created another CTI Route Point with a DN that I could dial from my PSTN cloud. I also set that CTI Route point up to Call FWD all to VM.
When I dial using the E1 trunk, the call hits the system call handler as expected and I hear my recorded greeting (as expected).
However, calling through the FXS-FXO tie line consistently gets me the error message recording followed by my recorded greeting.
Im currently using loopstart on the tie line, though I have also tried ground start with no difference.
Any ideas?
Jeff

If I understand correctly, you want outside calls to go directly to the call handler but internal calls to ring whatever phone this extension is on.
If I am understanding correctly, then this will probably resolve it. For the purposes of the explanation I will assume that extension 1000 is the number in question:
Create a new partition, we'll just call it ToVM or something like that
Create a new CTI route point with extension 1000 and put it in the ToVM partition, forward all calls for this CTI route point to voicemail
If you don't have one already, create a calling search space for the voice gateway. Call it Gateway-CSS. This should have the same partitions that the gateway can normally call, but it should also have the ToVM partition and that partition should be HIGHER in the list than the partition that has the normal extension 1000 on it.
Apply Gateway-CSS to the gateway
Configure the normal extension 1000 (not in the ToVM partition) the way that you want it to work.
Now when external callers dial 1000 they will go to the call handler because that partition is higher in the CSS and the CTI Route point should be hit first. Internal callers will ring the phone (or whatever it is) because they only have access to the regular internal partition (and not ToVM) that 1000 is in.
This is all assuming that I understand you correctly!

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Scripting UCCX 9to Unity Connection 9 Directory Handler

My customer wants the voice enabled directory handler in Unity Connection 9.x but they do not want the "if you know your parties extension, you may dial it at any time" part. My question is, is it possible to create a UCCX script to answer and provide a menu that, among other things, forwards the call to the directory handler but hits the 4 key to go directly to the "who do you want to call?" prompt so the caller never actually hears the part about knowing your parties extension?
Yes is seems petty and trivial however....

Sure. You an also build customer call handlers and directory handlers in Unity and record any prompt you want, so not sure why you would want to do it in UCCX unless you have some more advanced requirements, i.e. massage digits, lookup stuff via XML, DB, etc.
HTH,
Chris

Unity Connection 8.5.1 Call Handler

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