Unity express 8.6.6 software install errror

Hi all
I have remove the software form cisco unity after that I go to cisco website and download unity express 8.6.6.software and language package as per unity model
ISM-SRE-300-K9
and prepare freeftp server when I start to transfer the file I get error like the following :
router#service-module isM 0/0 install url ftp://cisco:[email protected]/cue-vm-k9.SPA.sme.8.6.6.pkg
Proceed with installation? [no]: yes
%Error: Couldn't open ftp://*****:*****@66.3.143.65/cue-vm-k9.SPA.sme.8.6.6.pkg.install.sre
Execution of script cue-vm-k9.SPA.sme.8.6.6.pkg.install.sre failed, installation aborted
i want to know where is the problem in the tftp server or the way of installation
please help me

Hi yahsiel
i have still get error i want to know where the issue from install way or from TFTP server
thanks

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Cisco unity express 8.6.3 can't clean install 8.6.1 or 8.6.4 in UC560

I have new buy UC560 device for cisco.
The CUE version is 8.6.3 in ISE module.
I can't find CUE 8.6.3 japan language package.
So i need to upgrade 8.6.4 or downgrade 8.6.1. But the hardware can't to upgrade or downgrade.
se-30-1-1-2# software install clean url ftp://X.X.X.X/cue-vm-k9.ise.8.6.4.pkg user XXXX password XXXX
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
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Validating package signature ... done
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Validating installed manifests ..............complete.
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===CUE Device Information===
# of Processors:              2
CPU:                          e500v2
Revision:                     3.0 (pvr 8021 0030)
BogoMIPS:                     133.12
SKU:                          Unavailable
UDI:                          Unavailable
Chassis Type:                 UC500
Chassis Serial:               FGL163610PT
Module Type:                  Integrated-Service-Engine
Module Serial:
Compact Flash:                2097MB
SDRAM (MByte):                1024
se-30-1-1-2#
===Device Software Information===
Installed Packages:
- Installer (Installer application) (8.6.3.0)
- ServiceManager (Multiple Service Manager) (8.6.3)
- Thirdparty (Service Engine Thirdparty Code) (8.6.3)
- Bootloader (Primary) (Service Engine Bootloader) (1.0)
- Infrastructure (Service Engine Infrastructure) (8.6.3)
- Global (Global manifest) (8.6.3)
- Auto Attendant (Service Engine Telephony Infrastructure) (8.6.3)
- Voice Mail (Voicemail application) (8.6.3)
- Bootloader (Secondary) (Service Engine Bootloader) (1.0.0)
- Core (Service Engine OS Core) (8.6.3)
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- Madrox Multi-app Support (Multi-app support) (8.6.3)
- CUE Voicemail US English (English language pack) (8.6.3)
==CUE License Information===
se-30-1-1-2# show license status application
voicemail enabled: 12 ports, 12 sessions, 125 mailboxes
ivr disabled, no unexpired installed ivr session license available
se-30-1-1-2#se-30-1-1-2# show license status application
voicemail enabled: 12 ports, 12 sessions, 125 mailboxes
ivr disabled, no unexpired installed ivr session license available
se-30-1-1-2#
==UC560 Information==
MPC8378 CPU Rev: Part Number 0x80C4, Revision ID 0x21
30 User Licenses
4 Gigabit Ethernet interfaces
2 terminal lines
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
4 Voice FXS interfaces
1 Voice MoH interface
1 cisco service engine(s)
256K bytes of non-volatile configuration memory.
250880K bytes of ATA CompactFlash (Read/Write)

You can not not install ISE CUE software on UC500, but only UC500 specific CUE software.
And, (I don't know if that is the case), if the language you need is supported on CUE for ISR but not on UC500 CUE, there is no solution, and you can only complain to Cisco for not having delivered the languages they had publicily promised to the public.
Furthemore to that, it apperas there is a bug in 8.6.3 that makes so mailbox caller guide is played with default system language instead of user setting langiage.

ISM-SRE-300-K9= bare bones loading Cisco Unity Express

Hello,
I am wondering if anyone knows whether or not I can load Cisco Unity Express on to a Bare Bones ISM-SRE-300-K9=. Does one need to buy it pre-configured from Factory, or does the Non Rehostable 2-Port License automatically install with the download from cisco.com
These are the conditions of the scenario:
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2) The unit has a Service Contract (SAU) purchased and attached
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Hi Swati,
Even if there are other posts, you may check this link:
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html
Also CUE is not supprted on the Embedded Service Module, so you have to install de CUE module on ISM 0/0 or 0/1
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Jorge...
Sent from Cisco Technical Support Android App

Unity Express 8.6 license doubts

Hi,
I have one cisco 2911 with SM-SRE-700-k9 for CUE 8.6 but the software didn't came installed on SRE Module.
So i have to install software CUE 8.6 in module. how do i activate the following or i should have received?
Included:FL-CUE-NR-PORT-2
Cisco
Unity Express License - Non Re-hostable - 2 Port
In only need auto-atendant feature and i need 8 ports, so i buy 3 x FL-CUE-POR-2
and i was countig with FL-CUE-NR-PORT-2.
FL-CUE-PORT-2
After i instaled first FL-CUE-POR-2 , then for the other two i receveid % Error: New count is less than existing count.% I have already reloaded module
show license all - >(shows 6 VMIVR-PORT could be that 4 of this license are FL-CUE-NR-PORT-2 as this is 2911 platform?)
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, Not in Use
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License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
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License Priority: None
License Store: Evaluation License Storage
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License Type: Evaluation
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Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
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License Priority: None
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License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
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Also shoul i have any mailbox license to autotendant work?
Thank you
Best Regards
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Hi,
Keep the following outputs from the CUE module handy and contact TAC once you have the details regarding the license.
“sh license”, “sh license udi”, Cisco SO#”
thanks,
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Unity Express 7.0 demo license

Does anyone know how to get a demo license, or activate the embeded license for Unity Express 7.0. I see lots of articles about 7.1. All them have you use the commands starting with "license". If I do a ? at the executive prompt, or config terminal of the service module, "license" is not an option. I dont see a way to add a license at all.
Specifically I'm running 7.0.6.

I found it.
software install clean url
You can download the license in the same spot on Cisco's site that you download the software.

Unity Express 7.0.5 Adding Language

Hi,
I was following Cisco doc to add Canadian French into Unity Express 7.0.5. It went through with no errors and restarted. However, I still could not see the new added language installed. When I show software version detail, it still says global support and US English installed. Did I miss anything?
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Soup

Hi, Rob,
Below is the outcome of show license:
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- port_lic.sig : 8 PORT BASE LICENSE
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Voicemail/Auto Attendant:
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- Default # of personal mailboxes: 50
- Max # of configurable mailboxes: 65
Interactive Voice Response:
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Languages:
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- Max enabled languages: 5
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Cisco Unity Express version (7.0.5)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
Applications:
Name: Installer (7.0.5.0)
Desc: Installer application
   id: a0fb9f0a-fa5c-4b21-a64c-0cb9d6379573
Type: (installer)
Name: Thirdparty (7.0.5)
Desc: Service Engine Thirdparty Code
   id: a3442277-7890-4782-9e6b-9d19efc1e0d8
Type: (application)
Name: Bootloader (Primary) (2.1.14)
Desc: Service Engine Bootloader
   id: 13b08c00-19f7-4b81-97c7-f1d7fb7a8fd5
Type: (bootloader)
Name: Global (7.0.5)
Desc: Global manifest
   id: edceaf0b-a890-4045-9086-5452fac85eba
Type: (application)
Name: GPL Infrastructure (7.0.5)
Desc: Service Engine GPL Infrastructure
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Type: (application)
Name: Voice Mail (7.0.5)
Desc: Voicemail application
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Type: (application)
Name: Infrastructure (7.0.5)
Desc: Service Engine Infrastructure
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Type: (application)
Name: Bootloader (Secondary) (2.1.14.0)
Desc: Service Engine Bootloader
   id: 9d7b26fb-21b2-416e-8b65-425c2f8da5d8
Type: (bootloader)
Name: Core (7.0.5)
Desc: Service Engine OS Core
   id: 430f25f9-0fed-48a4-b362-823937138501
Type: (application)
Name: Auto Attendant (7.0.5)
Desc: Service Engine Telephony Infrastructure
   id: e3db91b0-f47d-460c-ad22-65001a5d45a9
Type: (application)
Components:
Name: Plug-in Enablement (7.0.5)
Desc: Plug-in enablement pack
   id: 26bd663c-3e5a-43d9-a6c3-5441ce44941b
Type: (plug-in)
Name: CUE Voicemail Language Support (7.0.5)
Desc: Languages global pack
   id: e2e81cc6-39b5-47e1-9f83-b83c897fc50c
Type: (plug-in)
Name: CUE Voicemail US English (7.0.5)
Desc: English language pack
   id: 27e5e2ab-1622-4c02-8a0a-cfad0d932148
Type: (plug-in)
Please help.
Thanks,
Soup

Unable to create a notification for a group (Cisco Unity Express 3.2)

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I do following (GUI):
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I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
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Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
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@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
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After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
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Now try the connect on the browser IE6 o later:
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Edited by: [email protected] on 10/03/2009 11:59

I have just bought a 2011 iMac (2.5 ghz, 4gb) and logic express 9, and when i installed logic and tried to run it i had a message saying 'you can't use this version of the application logic express with this version of Mac OS X. How do i sort this out!?

I have just bought a 2011 iMac (2.5 ghz, 4gb) and logic express 9, and when i installed logic and tried to run it i had a message saying 'you can't use this version of the application logic express with this version of Mac OS X. How do i sort this out!? It is very frustrating as the main reason i have bought a mac is to use logic! Any help would be great as i am a complete novice when it comes to Macs!

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Unity Express 8.6 custom script not working properly

Hello!
I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.
A brief overview of the expected call flow:
Call comes to 2600, which is set to forward to 2699 if busy or no answer.
Call to 2699 is sent to CUE, which is set to answer with the auto-attendant script.
Script does a time-and-day check to determine if the site is within business hours.
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If outside business hours, a prompt stating office is closed is played, and call is forwarded to 2601.
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Both scripts validated in the editor, and the CUE has been rebooted since the script was first uploaded. TAC validated that nothing in the "show run" is causing CUE to ignore the time-and-day checks. I've attached a ZIP file that contains the scripts, "show software version" and "show license status application" output.
Am I missing anything?

I read through the document, and it says that the atrace.log file that is generated is not cleartext. Is there any application I can use to read the traces I generate?
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3700 05/25 14:26:12.254 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=188,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=261,Step Class=com.cisco.wf.steps.ivr.DayOfWeekStep,Step Description=Day of Week
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Day of Week
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=275,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto AfterHours
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3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=37,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=AfterHours:
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : AfterHours:
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=228,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : /* Play VTG_Closed prompt ... */
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3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : Play Prompt (--Triggering Contact--, pAfterHours)
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Any thoughts?

Queries about Cisco Unity Express

Hi
I have a CME & CUE 8.x . site is recently installed . i noticed that users in Unity Express have not showing with the phone (Mac address )
> is it OK to not add the Mac address ... will VM work for the users .
> I also tried to add the phone but it says " I Thinki it is not properly communicating with the CME .
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Have you already reviewed the CME and CUE configuration guide available on CCO??
Pretty easy to find.
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HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

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I had several electrical problem for about an hour powering down and up the router for about 4 or 6 times, after that the router restart to work as normal but the AIM Unity Express did not start as normal. I have a message that is trying to recover from error and that is not available.
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The last info I got, is that the CompactFlash is damage, I receive the message:
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Can't log in to Cisco Unity Express 8.6.6

Hi Guys,
I need your expertise on this. We can't login to CUE it says "System is not initialized, only administrators are allowed" we have just installed it today and doesnt know what the issue is. We already tried cisco/cisco but it doest work.
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I have attached the config for your review. I just omitted some inputs for confidentiality purposes.
Regards,
MBS

Hi Juan,
Seem like user which your trying to login is not part admin group. Refer below link
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/110984-cme-gui-error-00.html#login
On CLI on CUE execute "show group detail groupname Administrators" command output will shows members of the Administrators group
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http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/64234-cue-gui-pw.html
HTH
Regards,
Mohammed Noor

Cisco Unity Express 8.x - sending voicemail to email address (CME+CUE)

Hi Team,
I know might this is very common question for you all.
Can Cisco Unity Express send voicemail to an email address? If yes, any additional software license required for the same?
Could you plesae provide me the steps how to implement.
Thanks,
Nirmal

Nirmal,
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With IMAP, the if the user deletes the email in their inbox, it will get deleted in their voicemail box. With standard email notification, no action taken by the user in with email will translate to their voicemail.
Below are the links to the admin guide mentioned by Paolo.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/6MsgNotf.html
-Felipe

FL-CUE-NR-PORT-2 extra Unity Express License

Hello Team,
We have procured 2921 with SM-SRE-700-K9 module. But by default it is showing 2 ports in the BOQ as below. Additional licenses can be purchased separately .cucstomer needs 8 ports as per the requirment.
<TR style="HEIGHT: 15.75pt" mcestyle="height: 15.75pt;">
<TD style="BORDER-TOP: medium none; HEIGHT: 15.75pt; BORDER-RIGHT: windowtext 1pt solid; BORDER-BOTTOM: windowtext 1pt solid; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: medium none; PADDING-RIGHT: 5.4pt; WIDTH: 113pt" width=151 mcestyle="border-top: medium none; height: 15.75pt; border-right: windowtext 1pt solid; border-bottom: windowtext 1pt solid; padding-bottom: 0in; padding-top: 0in; padding-left: 5.4pt; border-left: medium none; padding-right: 5.4pt; width: 113pt;">
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<TD style="BORDER-TOP: medium none; HEIGHT: 15.75pt; BORDER-RIGHT: windowtext 1pt solid; BORDER-BOTTOM: windowtext 1pt solid; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: medium none; PADDING-RIGHT: 5.4pt; WIDTH: 278pt" width=371 mcestyle="border-top: medium none; height: 15.75pt; border-right: windowtext 1pt solid; border-bottom: windowtext 1pt solid; padding-bottom: 0in; padding-top: 0in; padding-left: 5.4pt; border-left: medium none; padding-right: 5.4pt; width: 278pt;">
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<BR type="_moz" mozdirty> </P>

FL-CUE-NR-PORT-2 Unity Express License - Non Re-hostable - 2 Port

Cisco Unity Express and Default L-FL-CUE-PORT-2= Amounts

OK, curiosity question:
The various SM-SRE modules, when installed with Cisco Unity Express, are supposed to have a default number of ports available. For example, the ISM-SRE-300-K9 module is supposed to have two ports on it by default when installed with Cisco Unity Express.
When we order these modules from Cisco, they come pre-installed with CUE and the correct number of ports (default + purchased ports). However, when we order from distribution, i.e. Tech Data, Ingram et. al., the modules come in blank whereupon we have to install CUE (no concerns here, it's easy-peasy), and then go through the hassle of contacting licensing to activate the two default ports. Every time I call in to do this I have a different experience.
Does anyone know of a better, quicker, simpler way to activate these default ports? No offense to licensing, but I could save a lot of time and brain cells if there was a way for me to activate them on my own.
Thanks in advance for any assistance,
Kevin

When you order from Disti, do they give you a PAK code? If yes, you should be able to activate it online:
https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
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Unity express 8.6.6 software install errror

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