Updated software - won't reboot

I logged on today and got the "Software Update" window. Figuring it was Saturday, why not update the latest stuff. Took 15 minutes or so to download, got a message that one of the files had been changed "after it left Apple" or something like that. I didn't pay too much attention as I assumed it would simply be that the software wouldn't get installed.
Clicking on "restart" as usual, the computer closed out the two apps I had open and rebooted...or at least I thought it did.
I watched the gray spinning gear under the gray apple for 10 minutes and then pushed the power button to shut down and manually restarted the machine.
Same thing now on the second attempt - still spinning and no rebooting. (I'm typing this on my laptop).
No screen of death just the spinning gear of ?????
I just shut it down again and I'll let it sit as I go out for an errand. Maybe a nap will help it.
Any suggestions would be greatly appreciated.

Letting Software Update run while you have open apps is not a good thing. Try a Safe Boot, holding down the SHIFT key during boot. This does some directory checking that may clear up the problem. If you get a useable desktop with the Safe Boot, don;t use the computer yet. Do a normal start and see if it will run.
If you get it started, go to Disk Utility and repair permissions. Some new software alters the permissions so the RP is a reasonable step.

Similar Messages

IPod Updater Software won't install in computer

Help! I've searched through the discussion boards and can safely say I have not seen my specific problem with the iPod Updater software posted. For 8 weeks, I've installed the latest iPod Updater software (06-26; 09-23; 10-12) that I've downloaded from Apple and zdnet sites. Like most everyone, I kept getting the message that the iPod software is too old, etc. After each installation, everything seems to have downloaded properly. I then go on to the Utilities folder, and after I click on the latest Updater software to finish the installation, my computer keeps asking me to connect my iPod, and the Update and Restore buttons are greyed out. I even went up to the Options menu to Update and Restore and that's also not viable. I've then tried to reset, restore my iPod, nothing was working. I was even on the phone with Apple for 2.5 hours (iBook and iPod helpdesks) and the newest result is that my iPod is in the disk mode; and the folder with the exclamation mark is flashing. When I checked the Console log of my computer, I found this message:
2005-11-16 22:36:48.012 Installer[365] SUIS couldn't be installed because "This software cannot be installed on this computer."
2005-11-16 22:43:09.278 SystemUIServer[196] Trying to set an iPods time, though I have no user client.
Has this happened to anyone? Does anyone have any working solutions? Should I have posted this on the iBook site? I'm at my wits end.

I am experiencing the same problem. I cant seem to get the ipod updater to actually update my ipod.
itunes tends to freeze my system, even though Ive had a full format and reinstall. I think the trick is getting itunes v4.9 though I am struggling to find this version as well...

Macbook crashed after software update and won't reboot!

I have installed the latest updates on my 2.16Ghz, 10.5 Leopard, 1Gb MacBook through the software updater. There were 10 new udates inluding iTunes, Macbook security update and some for logic Pro.
The machine crashed with the 'hold the power button' type message which i did! after switching the machine back on, it boots into the Mac OSX setup assistant, so i assume i have lost my data? However, even if i enter all my details and complete the assistant, after clicking 'done', the assistant runs again!!!
I have applecare but they're now closed so i thought i'd see if anyone can help me out as i need it up and running asap.
Thanks,
Chris

Boot from your system install DVD, run Disk First Aid from your Disk Utility and repair your permissions.
-Bmer
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Problem with iTunes and/or updater software??

I just bought a brand new 30gig iPod video. I followed apple's "instructions" and installed iTunes and the iPod software off of the included cd. I then connected my iPod and it charged but itunes never recognized it. Windows can find it (it appears as an external disk drive in my computer and iPod in other places) but iTunes doesn't recognize it at all. I have tried resetting the iPod, uninstalling and reinstalling iTunes/ipod software using the install cd, i have tried downloading the latest software from apples website and installing it that way, I have tried everything but restoring the ipod because the updater software won't even work. every time I try to use it, it just says "Service Error". I really have no idea what to do. The iPod seems to work fine, it turns on, turns off, windows seems to recognize it, but iTunes won't recognize the iPod and the iPod updater software doesn't seem to work at all. The last thing I am going to try is wiping my computer harddrive (it needs it for other reasons, not just this iPod problem) and starting completely fresh with nothing or very little installed besides iTunes and the iPod software.

The article posted in the first response is a great place to start. If that doesn't work, try these out as well:
http://docs.info.apple.com/article.html?artnum=61711
http://docs.info.apple.com/article.html?artnum=93764
Best wishes,
CG

UPDATE SOFTWARE ON A MAC PRO THEN IT WILL NOT REBOOT

Dear All,
I have just updated software on my daughter's laptop and when the machine starts to reboot, it gets stuck on the white screen with the apple logo and the wheel running
Help - she needs it urgently for a project
William COtterell

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Updated to Yosemite, no problem. now iPhoto and iMovie won't open. Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software. User ID and PW works everywhere else.

Updated to Yosemite, no problem. now iPhoto and iMovie won't open. Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software. User ID and PW works everywhere else.

I am having the same problem. I even changed my password and updated all of my security information. Now it just gives me an error and retry message, which of course also does not work. Went to support and was going to open a chat (seemed the simpler option) and received a message that my support has expired for this serial number unless I want to pay $29.00. So I chose the option to call later, which was the exact time suck I was trying to avoid. Why wouldn't the new operating system also update the apps that were already part of my old platform?

I updated software on my computer, now Safari won't open

I updated software this morning on my computer. Just did it automatically and didn't pay attention to what was being updated. Looks like Safari was one of the apps. Now, Safari won't open, mac Mail won't open, not even my Skype will open.
It must have something to do with the new dumb**** screwups with the switchover to "mobileme". I have OS 10.4.11.
I'm able to use Firefox.
On www.me.com I can't access my mail, but I can access my account information.

hapycampr2002 wrote:
I deleted the .plist file, but Safari will still not open. What next?
*Hi h'c', Welcome (Back)* to Apple's Users Help Users Forums.
I sounds like you tried a Safari restart. I don't know what it takes to generate a new .plist. Might try log out and back in or restart computer.
Might try reapply the 10.4.11 combo updater—sometimes miraculous results.
While you wait for someone more vast than me, see below, it would be helpful to update your 'My Public Profle.'
Good Luck, JP

Mac won't update software or access iTunes shop. Message comes up with 'not connected to the net. Check connections' error. I still have internet access. Changed my Apple ID but no result. Repaired permissions and re-installed operating system.

Mac won't update software or access iTunes shop. Message comes up with 'not connected to the net. Check connections' error. I still have internet access. Changed my Apple ID but no result. Repaired permissions and re-installed operating system.

It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

My MacBook Pro that is running on 10.6.8 won't update software so that iTunes connects to my iphone 6. Problem is that when I go to update, it restarts the computer but never updates any of the software.

My MacBook Pro that is running on Mac OS X 10.6.8 won't update software that I need in order to download the newest iTunes software to connect to my iPhone 6. Problem is that when I go to update, it restarts the computer but never updates any of the software.

In addition to Stedman's spot-on reply --
When you buy an upgrade disk, all updates in that OS can be found on Software Update.
For instance, I bought Snow Leopard at 10.6.
All other updates have been free and downloadable. So I'm not a 10.6.7.
10.4 (Tiger) went to 10.4.11.
10.5 (Leopard) went to 1.5.8
10.6(Snow Leopard) is currently at 10.6.7.
Now, when Lion come out (the next major upgrade of OSX), I will have to pay to go to 10.7.
After that, updates are free til 10.8 comes out.

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

Can't update software, iTunes songs won't transfer

I have an older docked iPod (2nd gen, I think). It is running iPod software 2.2. I updated iTunes to the latest version and now my recently downloaded iTunes songs won't transfer to the iPod. I get an error message saying my iPod software is outdated. But I can't get the latest iPod update software to load. I've downloaded it twice now. When I go through the installation program, it shows me the possible destination volumes for the software -- either my iPod or my hard drive. The iPod has a red X next to it, with an error message saying the software can't be installed on a volume that doesn't have OS X 2.8 or higher on it (my Mac is running OS X 10.3.9). If I try to install the iPod software on the hard drive, everything is grayed out and says disabled. I don't know what to do next. How do I update the software so I can transfer my new playlists? Should I downgrade iTunes back to its previous version (if this is even possible?)? Help! Thanks!!

I have an older docked iPod (2nd gen, I think). It is running iPod software 2.2. I updated iTunes to the latest version and now my recently downloaded iTunes songs won't transfer to the iPod. I get an error message saying my iPod software is outdated. But I can't get the latest iPod update software to load. I've downloaded it twice now. When I go through the installation program, it shows me the possible destination volumes for the software -- either my iPod or my hard drive. The iPod has a red X next to it, with an error message saying the software can't be installed on a volume that doesn't have OS X 2.8 or higher on it (my Mac is running OS X 10.3.9). If I try to install the iPod software on the hard drive, everything is grayed out and says disabled. I don't know what to do next. How do I update the software so I can transfer my new playlists? Should I downgrade iTunes back to its previous version (if this is even possible?)? Help! Thanks!!

Desktop Software won't download device updates?

Hi,
I recently bought a BB Torch and would like to add more language supports via the Desktop Software (ver. 6). However, the installer won't go past the back up phase as the update window immediately closes upon entering the 'downloading device software' phase. I have more than 200MB remaining memory in my phone and the software is up to date. The desktop software won't apply changes to any other applications either.
Any help would be appreciated. Thank you in advance!

Hi pokexpress,
Try performing a manual backup of your BlackBerry using the Backup feature in BlackBerry Desktop Manager first. Then, when doing the upgrade, de-select the backup option.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HT1600 update Apple TV via settings general update software advise Apple support. But Airplay won't display the Apple Tv because it needs an updated compatible software. Catch 22. How does one resolve this contradiction please? Paul

update Apple TV via settings>general>update software advise Apple support. But Airplay won't display the Apple Tv because it needs an updated compatible software. Catch 22. How does one resolve this contradiction please? Paul

only the following macs support airplay mirror
http://support.apple.com/kb/ht5404

Since updated software YouTube videos won't play

Why won't iPad play you tube videos since I updated software and how do I fix it?

Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

I am trying to update software for face time on my iPad 2, but it won't connect.

I am trying to update software for face time, but it won't connect.

There is no update for FaceTime as it is included with iOS 7.0.4.
What specifically is your problem with FaceTime? Do you have a wifi/internet connection?
 Cheers, Tom

Updated software - won't reboot

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