USB firmware problem

Hello Archers.
I recently encountered a problem with my USB : I have an Alienware M17xR4, with 4 USB3 ports. Three of them work perfectly, but one refuse to work (can't mount USB key, mouses don't work…).
The problem doesn't occur at every boot, and I haven't encoutered it on Windows so I don't think (hope…) it is a hardware failure.
When this problem happens, a message appear at boot: "usb 1-4.4: ti_download_firmware - error downloading firmware, -32"
Some informations:
lspci | grep USB
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
journalctl -b -0 -r -o short | grep usb
mars 03 15:24:13 ArchLinux upowerd[563]: (upowerd:563): UPower-Linux-WARNING **: native path /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4/1-4.4:1.0 ((null)) ignoring
mars 03 15:24:13 ArchLinux mtp-probe[775]: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4"
mars 03 15:24:13 ArchLinux mtp-probe[773]: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4"
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: TI USB 3410 1 port adapter converter now attached to ttyUSB0
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052 1-4.4:2.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052: probe of 1-4.4:1.0 failed with error -5
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052 1-4.4:1.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: new full-speed USB device number 7 using xhci_hcd
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: USB disconnect, device number 6
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052: probe of 1-4.4:1.0 failed with error -5
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: device firmware changed
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: reset full-speed USB device number 6 using xhci_hcd
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Falling back to user helper
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Direct firmware load failed with error -2
mars 03 15:24:12 ArchLinux kernel: ti_usb_3410_5052 1-4.4:1.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: new full-speed USB device number 6 using xhci_hcd
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: USB disconnect, device number 5
mars 03 15:24:12 ArchLinux kernel: ti_usb_3410_5052: probe of 1-4.4:1.0 failed with error -5
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: ti_download_firmware - error downloading firmware, -32
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver uvcvideo
mars 03 15:24:12 ArchLinux kernel: input: Laptop_Integrated_Webcam_FHD as /devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.5/3-1.5:1.0/input/input14
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Falling back to user helper
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Direct firmware load failed with error -2
mars 03 15:24:12 ArchLinux kernel: ti_usb_3410_5052 1-4.4:1.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:12 ArchLinux kernel: usbserial: USB Serial support registered for TI USB 5052 2 port adapter
mars 03 15:24:12 ArchLinux kernel: usbserial: USB Serial support registered for TI USB 3410 1 port adapter
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver ti_usb_3410_5052
mars 03 15:24:12 ArchLinux kernel: usbserial: USB Serial support registered for generic
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver usbserial_generic
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver usbserial
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver btusb
mars 03 15:24:12 ArchLinux mtp-probe[247]: checking bus 1, device 3: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.2"
mars 03 15:24:12 ArchLinux mtp-probe[248]: checking bus 1, device 4: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.3"
mars 03 15:24:12 ArchLinux mtp-probe[249]: checking bus 1, device 5: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4"
mars 03 15:24:12 ArchLinux mtp-probe[252]: checking bus 3, device 4: "/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.5"
mars 03 15:24:12 ArchLinux mtp-probe[251]: checking bus 3, device 3: "/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2"
mars 03 15:24:11 ArchLinux kernel: usb 4-1.5: new full-speed USB device number 3 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 3-1.5: new high-speed USB device number 4 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:187C:0520.0005: hiddev0,hidraw4: USB HID v1.01 Device [Alienware M17x] on usb-0000:00:1a.0-1.2/input0
mars 03 15:24:11 ArchLinux kernel: usb 3-1.2: config 1 interface 0 altsetting 0 has 2 endpoint descriptors, different from the interface descriptor's value: 1
mars 03 15:24:11 ArchLinux kernel: usb 3-1.2: new full-speed USB device number 3 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 1-4.4: new full-speed USB device number 5 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:0109.0004: input,hidraw3: USB HID v1.10 Device [Razer Razer Lycosa] on usb-0000:00:14.0-4.3/input1
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Lycosa as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.3/1-4.3:1.1/input/input11
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:0109.0003: input,hidraw2: USB HID v1.10 Keyboard [Razer Razer Lycosa] on usb-0000:00:14.0-4.3/input0
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Lycosa as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.3/1-4.3:1.0/input/input10
mars 03 15:24:11 ArchLinux kernel: usb 1-4.3: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
mars 03 15:24:11 ArchLinux kernel: usb 1-4.3: new full-speed USB device number 4 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:002F.0002: input,hidraw1: USB HID v1.11 Keyboard [Razer Razer Imperator] on usb-0000:00:14.0-4.2/input1
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Imperator as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.2/1-4.2:1.1/input/input9
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:002F.0001: input,hidraw0: USB HID v1.11 Mouse [Razer Razer Imperator] on usb-0000:00:14.0-4.2/input0
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Imperator as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.2/1-4.2:1.0/input/input8
mars 03 15:24:11 ArchLinux kernel: usbhid: USB HID core driver
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new interface driver usbhid
mars 03 15:24:11 ArchLinux kernel: usb 1-4.2: new full-speed USB device number 3 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: usb 4-1: new high-speed USB device number 2 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 3-1: new high-speed USB device number 2 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 1-4: new high-speed USB device number 2 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: usb 2-4: new SuperSpeed USB device number 2 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new device driver usb
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new interface driver hub
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new interface driver usbfs
Don't hesitate to ask any more details.
Thanks.
Last edited by Cthulhu82 (2014-03-03 15:46:49)

апр 26 01:05:48 alexander mtp-probe[235]: checking bus 3, device 3: "/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.1"
апр 26 01:05:46 alexander systemd-modules-load[148]: Inserted module 'usbip_host'
апр 26 01:05:46 alexander systemd-modules-load[148]: Inserted module 'usbip_core'
апр 26 01:05:46 alexander kernel: usbip_host: USB/IP Host Driver v1.0.0
апр 26 01:05:46 alexander kernel: usbcore: registered new device driver usbip-host
апр 26 01:05:46 alexander kernel: usbip_core: USB/IP Core v1.0.0
апр 26 01:05:46 alexander kernel: usb 3-1-port2: unable to enumerate USB device
апр 26 01:05:46 alexander kernel: usb 3-1.2: device not accepting address 7, error -32
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 7 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.2: device not accepting address 6, error -32
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 6 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 5 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 4 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 4-1.6: string descriptor 0 read error: -22
апр 26 01:05:46 alexander kernel: usb 4-1.6: new full-speed USB device number 3 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.1: new high-speed USB device number 3 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 4-1: new high-speed USB device number 2 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1: new high-speed USB device number 2 using ehci-pci
апр 26 01:05:46 alexander kernel: usbcore: registered new device driver usb
апр 26 01:05:46 alexander kernel: usbcore: registered new interface driver hub
апр 26 01:05:46 alexander kernel: usbcore: registered new interface driver usbfs
I have the same problem but with my phone :-( and I don't known how to mount my device by mtp protocol

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WTF do I do now? Pretty expensi've paper weight. Typical of Creative products I guess!!!

Zen Micro "Firmware Problem&qu

Okay guys, I need your help. I have a 4 GBsilver Zen Micro (not photo). This is my second one. The original one had headphone jack issues. So I've had this unit for about 0 months. Now, yesterday I was listening to the Talking Heads when it froze up. I didn't drop it, it just froze. So I took the battery out and put it back in. It said Rebuilding Library. Okay, fine,. this has happened before. But, then the status bar froze up about 3/4 the way to the end. Then about 3 minutes later, the screen says "Firmware Problem." What should I do? Should I reinstall the firmware? Where do i get it from?

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to

New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to PC?I havn't even use it?Can someone help me ?Message Edited by chrisstrong on 0-07-200707:50 AM

tell me about it. I've rebooted it then left it for a few minutes. after that it seems to start. I also used another usb cable which seems to have helped (weird i know!)

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
<i>. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 </i>
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
<i>with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.</i>

Zen Micro - Player not connected - Firmware problem - no FAQ hel

Hi!
My Zen Micro made problems by turning on but anyway it started sometimes to the mainmenu where I could hear music. So I wanted to upgrade the firmware. By copying new firmware in the past there were no problems. For sure I cleaned the Micro up. I formatted it and wanted to upgrade the firmware...
Now it starts with the screen "firmware problem" to the recovery menu and my firmare is now "v0.0.65". When I cable it to the PC via USB it gets found as a portabel device with the correct name "Creative Zen Micro". And the screen turns from the recovery mode to the screen when the Zen Micro is connected to the PC. So there is the paper in the middle with two arrows around. And on the top the caption is again "recovery mode". When I touch the up and down touchscreen the paper and the arrows disappear, but the caption remains.
But by starting the firmare there is the message that the player was not found. And WMP can't find it with the synchronization mode...and so on. Nothing can find it except the working place. When opening the "Creative Zen Micro" menu ich see "Storage Media" with 20MB. I can format it but nothing changes.
When I'm watching the specifications of the "Creative Zen Micro" the firmare version is "2.2.02_0.00.65".
I reinstalled all creative software (including the registry entrys !) and rolled back WMP.
But nothing goes right. Every FAQ which I followed doesn't repair my Zen Micro
I also used a laptop and this didn't help too.
I invested the hole day the day before yesterday, but I stuck.
I hope somebody can help me.

-Windows Media Player COMPLETELY uninstalled
-in Device Manager ALL USB-Controllers uninstalled (don't worry about non-controlling your mouse or keyboard -> will install themselves after uninstalling or after restart)
-restart
-and TSCHAKAAA...Player was found and firmware could be installed (i installed for the first time again the 2.2 version. message was "installation failing" but it worked...anyway i reinstalled version . and the message was 'yeah. it works')
-Player works!
I hope this report can help some people.

USB firmware problem

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