UWL email notification

Hi,
I am having trouble configuring UWL email notifications. I would like an email to be sent when a leave request or travel claim has been submitted for approval. At present a manager has to check their UWL on a regular basis which is proving a bit of a problem.
I have configured system landscape, transport, channels, mailing service, subscriptions etc as per other threads in this forum. I am also able to send email through "Collaboration - Send email" so ports are open and mail server setting correct.
Any suggestions ? I am using EP6 SP9.
Thanks

Hi Craig
You are running a seriously old version of the portal, but have you configured mail settings in System Administration > System Configuration > Central Worklist & Workflow > Workflow > Mail?
As I recall the workflow notifications uses an smtp channel defined somewhere else than the "normal notifications". Few months back I made it work on an EP 7.0 system, and before that I believe this thread helped me when I was working on a EP 6.0 SPS17 installation (last entry in the thread): https://www.sdn.sap.com/irj/sdn/thread?threadID=147316
Hope it helps.
Kind regards,
Martin

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Email Notifications for both UWL Tasks and Collaboration Tasks.

Hello,
I want to configure Email Notifications for both UWL Tasks and Collaboration Tasks.
Could any one please give me the configuration steps.
Thanks in Advance.
Regards,
Sridhar.

Hi sri,
Refer the following threads
https://www.sdn.sap.com/irj/scn/thread?threadID=147316
https://www.sdn.sap.com/irj/scn/thread?messageID=315715#315715
https://www.sdn.sap.com/irj/scn/thread?messageID=1170132#1170132
Regards,
P.Manivannan

Email Notifications for UWL Tasks and Collaboration Tasks

Hi,
I want to configure Email Notifications for both UWL Tasks and Collaboration Tasks.
I done with the all the Configurations suggested in the below link:
[https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/706d054d-da24-2b10-f18a-fc82faf6468e]
But Email Notifications are not reaching the users Lotus Mail ID. Could any one please suggest me that i am missing any Configurations.
Thanks in Advance.
Regards,
Sridhar.

Hi Sridhar,
I created a Wiki page with usefull links to troubleshoot problems with the Email connectivity from KM:
https://wiki.sdn.sap.com/wiki/x/g4KmAw
Please see if it helps,
Robert

Email notification and UWL

Hello Everyone,
We are currently implementing Universal Worklist. For a start we will connect it to several SAP back-ends (R/3, SRM, HR), and in a second stage we will connect it also to others -non SAP- systems having their own workflows.
Currently, each of these back-ends is sending out email notifications (one generic email per back-end each day, with a link to the back-end's inbox). This wouldn't make much sense with UWL, as the user would still receive every day one email from R/3, one email from SRM, etc., but they would all re-direct him to a central inbox (i.e. UWL).
Is there any functionality comparable to RSWUWFML2/Extended notifications running on the Netweaver Portal? Is there any other solution to this?
Thanks for sharing your thoughts on this.
Cheers,
Patrick

Hi Kjetil,
Do you know how the problem was finally solved in your former company?
I already had a look to your post before, but for me the question is still opened. We have a corporate (non SAP) portal which users see by default when they open their browser and from where they can navigate to the SAP portal, in which we do not have single sign on.
So our users will definitely not login to the SAP Portal by themselves (nor to go to UWL, nor to display the homepage).
Maybe that an applet running on the corporate portal and doing RFC calls on the different back-ends would solve it, but I believe that might be quite a burden to develop, especially if we start talking to various non SAP systems as well. A better approach would probably be to query the portal db to look at what is in each user's UWL. But I have no idea of how the UWL data is structured in the portal and how it is updated (i.e. is the delta pull mechanism also running when a user is not logged in the portal?). I am also not sure whether there is an API in the portal to query this easily (i.e. similar to SAP_WAPI_COUT_WORKITEMS). Has anyone tried this approach before?
Cheers,
Patrick

Customize email Notifications sent from UWL

Hello,
Can the eMail notifications sent from UWL be customized in Portal 7.3 ?
Regards,
Jay.

Hi Jay
I hope you are well and many thanks for using the SAP Discussion Forums.
In relation to your query you mentioned the following:
Can the eMail notifications sent from UWL be customized in Portal 7.3 ?
In UWL lingo, notifications that you would see under the notification tab are specific to: Knowledge Management Collaboration Recent Notifications. Notifications through the Universal Worklist deal with Knowledge Management and Collaboration. If you are looking to integrate SAP Office within the Universal Worklist please refer to note 945484 How to receive office notifications in the universal
worklist.
Now in terms of actually customizing the emails themselves. From my research and understanding if
you are using the default mail notification this is not customizable. You can however put a notification task in the flow(just before the human task), if you want to customize the notification content. This would be done through the task ID for the workitems (you can find this through the enalbement of the support information).
Kindly update me as per your findings.
Kind Regards & All The Best
Troy Cronin
Enterprise Portal Support Engineer
AGS

Email notification when creating a task in UWL

Hi all,
I have email well configured for workflow notification and subscription, but I can't find out why when I create a new task in UWL the email is not send.
Where do I have to configure email notification for new tasks?
I realised that these 2 things are necessary, and also the email configuration (I have the one for subscription and workflow notification):
1.- In System Administration ® System Configuration ® Universal Worklist & Workflow ® Workflow ® Engine ® Engine:
Notify Assignees On Task Creation --> TRUE
2.- When creating the task: Notify On Updates, Completion, and if Overdue is selected.
What else do I need?
Thanks,
Regards.

Hi Iker,
Could you please check the following documentation on the KM side?
The channels need to be configured on the KMC side too, and the user has to have a valid email address set up in Identity Management. We also need to be clear when we are speaking about notfications these are KMC notifications and not the backend workflow SAP Office documents. There is a bit of confusion sometimes regarding this. On the KMC side please consult the following documentation, that my colleague Cathal was nice to provide us with
http://help.sap.com/saphelp_nw70/helpdata/en/3d/b58436b8a911d5993900508b6b8b11/frameset.htm
See also the links at the bottom of the page. Also, note 808756 (notification/channel configuration)
Please let me know if this helps:
Beth Maben
EP - Senior Support Consultant
AGS Primary Support, Business Suite & Technology
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

EMAIL Notifications are not displayed in UWL

HI One & All,
I configured UWL and tested for Leave request Process. Workflow is working fine. Manager is approved the leave. But when manager approved leave a Notification should come in to UWL.
that notification is cumming in SAP INBOX but it is not appearing in UWL.
Suggest what are the steps need to follw.
Regards,
KSanj.

You need to create a system to connect to the backend and do the UWL Configuration in Portal.
Search on SAP Help or on SCN for more information.

Email notification for uwl task recipient

Hi all,
there will be no email notification sent, when a user receives a new task from the adhoc workflow of the portal. At http://help.sap.com/saphelp_nw04/helpdata/en/89/a91f40337d436aba318fb4920437db/content.htm I read, that only the tracker of the task get a notification:
"...The Java Workflow can provide notifications using either the KM notification service or the JavaMail transport service. Notifications are sent to the tracker(s) of a task..."
Does anybody know, if there is a possibility to send a notification to the recipient, so that he knows that he got a task? without that, the notification is useless I think!
Best regards,
Andy

Hi Andy,
I think, what you are looking for can be done with the INotificationService API: https://media.sdn.sap.com/html/submitted_docs/nw_kmc/javadoc/com/sapportals/wcm/service/notificator/package-summary.html
You can send notifications to a list of recipients.
Regards,
Thilo

Email Notification to Approver - PCR Approval Process

Hi,
We are in the process of implementing PCR Approval using MSS .
And as per requirement , we are supposed to send email notification to the Approver Outlook mail box - as and when the Appoval work item is delivered to the Approver's UWL.
By adding one more activity step in the Workflow template ,we have been able to achieve this.
And as per our current design ,
In case of Agent Determination failure (i.e when the approver is not determined correctly),
we route the Approval Work Item to the Workflow Administrator's UWL - so that he can forward it to the appropriate "Approver"
The Workflow Admin can forward the Approval work item to the appropriate "Approver" from his UWL.
The Problem is,
How can we send a email notification to the Approver - who has been selected by the Workflow Admin - when forwarding the Work item.
Is it possible to read the Forwarded user in the Workflow template @ runtime ??
Does this require a change in the Webdyn Pro code in the UWL part??
Any suggestion regarding this is welcome.
Version Info:
ECC 5.0
EP Version:6.0
NW2004
Regards,
Raj

Hi Rajasekar,
Actually, when the workitem is manually forwarded to the correct agent, the mail should also be sent to the correct agent explicitly. Usually this happens quiet rarely.
You can see the new Agent(Forwarded Agent) in the Workflow Log. I think you can even get the forwarded agent in SWWWIHEAD table. Check this out.
You dont have to change any coding in WD Side.
Regards
<i><b>Raja Sekhar</b></i>

Email Notification need anyone changes the PCD content..

Hello,
Can someone give me a solution for this issue.
An email should be sent to a person if someone has changed the PCD content. Can be an iveiw property, role property, workset property etc,.
Or if any thing is created or modified in PCD i should get an email notification that so and so content has been modified by so and so person.
Regards,
Krishna

Hello Krishna,
As far as regarding to your question there is no built in functionality with portal. Email notification for subscription and notification service can be configured in the portal as:
Sys admin - System Configuration - Knowledge Management-Content Management - Utilities-channels - email channels by this you can configure the communication channels available in the portal. However this is used to send information to the users.
Also the email notifications are used in the User Management where the user profile changes can be tracked by the Administrator, similarly for tasks and notification's we can configure the UWL for the email communication.
Some of the useful links are:
/thread/34939 [original link is broken]
EP-Email Configuration
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2678e05a-0701-0010-fa86-ddfbec5a2b94
Outlook Email Based Approval
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/d6bdc790-0201-0010-4597-da11d5f9e5a1
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/41d59a90-0201-0010-ba9d-e1c5c0078a71
Creating An Import File For UME From Excel
In these there are threads which explain you some concepts of Collaboration rooms by which you can track the details of PCD and also like the System landscape monitoring.
I hope this information would give you an idea as of how email channel could be used in portal where in as specific to your question i think we need to build an application and try integrate it with portal to test it.
Thanks,
Aparna
'Please reward point if helpful'

Email notification to SC approver and Admin..

Hello Experts,
In my SC approval workflow, I need 2 types of Email notification
1) Email notification to all approvers once the SC is ordered, there are various level of appovals for each level to each approver
1 email notication is required saying - u have SC XX in your UWL for approval. No offline approval is required here.
Solution I have planned is scheduling job for /SAPSRM/OFFLINEAPPROVALSEND every hour. Please let me know if there is any other standard solution possible.
2) Email notification to System Administrator if any SC workflow goes into error mode for any reason.
I am not able to find any standard solution for this. I assume I have to write custom program for this which will identify all failed workflows in last hour or so and send email notification to Administrator . Please let me know if there is any standard solution possible. Is it possible to use Alerts in this case???
Regards,
Hema

Hi,
1) /SAPSRM/OFFLINEAPPROVALSEND is the right one.
2) Please check you have maintained workflow administrator in SWU3 transaction. I think workflow admin gets error notification.
Regards,
Masa

SharePoint Foundation 2013 installed on Windows Server 2012 not sending out email notification

I have a server where i installed SP Foundation 2013 on top of Windows Server 2012. I have configured the SMTP as well as the outgoing SMTP in Central Administration
of SharePoint. When i create an alert on a document library, its did not sent any email notification on the changes made to the document in the document library. So, i created a workflow to send out email using SPD2013. The workflow run, but it cannot sent
out email with error saying that outgoing email is not configured correctly. I have checked with another server which i installed SP foundation 2013 on top of Windows Server 2008 R2 - its sending out email just fine using same configuration and outgoing SMTP.
I need help to resolve this issue or at least the cause of the problem.
Any help is greatly appreciated.

Try below:
http://social.technet.microsoft.com/wiki/contents/articles/13771.troubleshooting-steps-for-sharepoint-alert-email-does-not-go-out.aspx
Go to Central Admin ---->Operations----->outgoing email settings and verify that SMTP server is mentioned correctly
2) Test the connectivity with the SMTP server.
In order to do that follow these steps:
Open cmd
telnet <SMTP server name> 25 ( We connect smtp server to the port 25)
you should see a response like this 220 <servername> Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at date and time
Beware that different servers will come up with different settings but you will get something
If you dont get anything then there could be 2 possible reasons, either port 25 is blocked or
the smtp server is not responding.
For testing response from your server
For testing response say ehlo to it.
Type :
ehlo <servername>
output:
250 <servername> Hello [IP Address]
Now a test mail can be sent from that SharePoint server.
Now we need to enter the From address of the mail.
Type :
mail from: [email protected]
output:
250 2.1.0 [email protected]….Sender OK
It's time to enter the recepient email address.
Type : rcpt to: [email protected]
output:
250 2.1.5 [email protected]
Now we are left with the data of the email. i.e. subject and body.
Type : data
output:
354 Start mail input; end with <CRLF>.<CRLF>
Type:
subject: this is a test mail
Hi
This is test mail body
I am testing SMTP server.
Hit Enter, then . and then Enter.
output:
250 2.6.0 <<servername>C8wSA00000006@<servername>> Queued mail for delivery
Type: quit
output:
221 2.0.0 <servername> Service closing transmission channe
3) Check alerts are enabled for your web application
verify if the windows timer service is running or not.
Run this stsadm command to check that
Stsadm.exe -o getproperty -url http://SharePoint-web-App-URL -pn alerts-enabled
This should return <Property Exist="Yes" Value="yes" />
If you don’t get this, Enable alerts by:
stsadm.exe -o setproperty -pn alerts-enabled -pv "true" -url http://SharePoint-web-App-URL
If its already enabled, try turn off and turn on it back.
4) Check the Timer job and Properties
Go to
MOSS 2007: Central Administration > Operations > Timer Job Definitions (under Global Configuration)
In SharePoint 2010: Central Administration > Monitoring > Review Job Definitions
Check whether the "Immediate Alerts" job is enabled for your web application. check these properties:
job-immediate-alerts
job-daily-alerts
job-weekly-alerts
stsadm.exe -o getproperty -url "http://Your-SharePoint-web-App-URL" -pn job-immediate-alerts
The expected output is:
<Property Exist="Yes" Value="every 5 minutes between 0 and 59"/>.
If you don’t get this, run the following command to set its value.
stsadm.exe -o setproperty -pn job-immediate-alerts -pv “every 5 minutes between 0 and 59" -url http://Your-SharePoint-web-App-URL
5) Check whether the account is subscribed for alerts and it has a valid email account. This should be the first thing to check if the problem persists for some users not for all.
6) Then check if at all those users have at least read permission for the list. Because the first mail should go out for every user without security validation but the next ones won't be delivered unless the user has at least read
permission.
7) If it is happening for one user, can also try to delete and re add the user in the site.
8) Most importantly , you should try this one.
Run this SQL query to the content db < Select * from Timerlock>
This will give you the name of the server which is locking the content database and since when.
In order to get rid of that lock
Go to that server which is locking the content db and then restart the windows timer service.
within some time it should release the lock from content db, if not then at the most stop the timer job for some time
Once the lock will be released then try to send some alerts
You will surely get the email alert.
I found this is the most probable reason for alert not working most of the time. We should start troubleshooting with above steps before coming to this step for any alert email issue but from step 1 to step 7 are best for new environments or new servers.
If the issue is like this ,alert was working before and suddenly stopped working without any environmental change then above conditions in step 1-7 should be ideally fine.
Even after this if it is not working, then you can try these few more steps too
9) Try re-registering the alert template:
stsadm -o updatealerttemplates -url http://Your-SharePoint-Web-App-URL -f "c:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\XML\alerttemplates.xml" -LCID 1033
10) Try to clear the configuration cache
If this helped you resolve your issue, please mark it Answered

Facebook Notifications and email notifications on ...

Hi
Is that possible Facebook Notifications and email notifications on sleeping screen nokia 808 like it had on N9..
On my 808 it shows only msgs and miscalls....any fix??
Thanks

not possible unless the app supports that behaviour. but email notifications and on notification lights has been broken on Symbian for a while, and as Symbian is in maintenance mode, is unlikely to see a fix, possibly ever.

Procedures and Email Notifications

boldEN*bold*
Hi everyone!!
In my BPM development, i'm trying to automatize the email notifications, based on due process periods. Also, I need to inform, based on the delay, some other participants that escalates the alarm message.
Is it possible to do it using an "E-Mail Notification" component that can be reused during all the process, even that the interval conditions and informed users varies upon each activity.
Is there another way to solve it?
Thanks
boldSP:*bold*
Saludos a todos!
En mi desarrollo BPM requiero automatizar el proceso de envio de email, al caducar ciertas actividades. Basado en ello, el tiempo de caducidad varia de acuerdo a cada actividad y al usuario, ya que varian tanto los intervalos de aviso, como los correos y su escalamiento en caso de demoras mayores a lo solicitado.
Pienso que es posible tomar un procedimiento especializado que permita ser reutilizado en este y otros proyectos, a pesar de que requiera parametrizar tanto los usuarios "base" y "escalados", como los intervalos de alarmas, durante el proceso.
¿ Existe otra forma de realizarlo?
Gracias,

I think I understand what you're after. I think you want to use the same escalation logic for all of your processes and instead of embedding this in every process you want something reusable. If this is not the case, read no further.
While you can do this, there are still going to be 5 things each process would still need to have inside of them:
<li> your process would need to set the "deadline" predefined variable to the intial timeout (2 hours in the future in your example)
<li> your process would need an Exeption Handler needs to be added with an Exception transition set to "Instance Expiration"
<li> your process would need an Integer instance variable "alertLevel" to keep track of the current level
<li> your process would need a String instance variable "currentlyAssignedTo" to keep track of who's supervisor you want to notify
<li> your process would need an Automatic activity with one line of logic inside it.
You could have the Exception transition leaving the Exception Handler activity go to a subprocess using a Subflow activity. This subprocess would send the emails, determine the new deadline interval, determine the new priority of the instance, look up the currently assigned user, manager and supervisor's email addresses and send the email(s). The subflow would have two input argument variables (alertLevelArg and currentlyAssignedToArg). In the Begin activity, these arguments would be mapped to corresponding instance variables. Inside this subprocess there would be an automatic with the logic to send the email to the user / manager / supervisor based on the alertLevel instance variable. This subprocess would pass back out through its output argument variables the new alertLevelArg, and new deadline (a time argument variable set to some time in the future based on the new alert's level).
Once the instance in the called subprocess completes, the output arguments need to be mapped to the original process's "alertLevel" and "deadline" variable. From the Subflow activity, you'd have an unconditional activity that flows into an Automatic activity via an unconditional transition. This automatic activity would have the single line of logic "action = BACK" so the instance is sent back from the Exception Hanldler's flow back to the activity inside the process it was in when the Instance Expiration exception occurred.
Avoid hard coding the values of "2" and "5" and "8" for the number of hours to have elapse inside your logic. Instead make them business parameters capable of being edited by an business owner.
Dan

How to cancel email notifications in ical?

Please help.
I share a work calendar with a colleague via ical and syncing via mobile me.
When I as the "owner" of the calendar send or update an event in ical my colleague recieves an email notification.
I update the calendar many times each day and each time an email notification is recieved by my colleague in mac mail....this is proving very boring and unnecessary and meaning he is getting more than 50 emails a day referring to our shared calendar .
Is there any way to cancel these email notifications as we always have our calendars open and can see the updates / changes?
Many thanks

I have the exact same problem. No one out there with a solution??
thanx

UWL email notification

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