VCloud Usage Meter - Collection failed

Hi,
Something odd going on with our UM 3.1. Collection was working until a few days ago, where after the 7am one it failed and has failed ever since, complaining it can't login due to bad username/password. The user is a domain account, the password is correct (even reset it to the same one), however if the Web interface, if I try to edit it, under Products (vCenter Server), I get the same error. I deleted it from there but now can't add it since I get the same error:
"could not connect to the vCenter Server: IPADDRESS; com.vmware.vim25.InvalidLoginFaultMsg: Cannot complete login due to an incorrect user name or password."
Tried creating a new service account in the same OU in AD and add it to the web interface but get the same error. Both accounts are present in the UM's Permissions in vCenter, with Read-Only access.
vCenter's Events show "cannot login domain\account@IP" (different IP, this one is for the VM, not the vCenter as the one above).
LDAP settings in the Web interface are blank, as was the case.
No changes were made to the server or VM in between 7am and 8am when this first started.
Hoping someone's seen this before and can help, I've ran out of ideas.
Thanks in advance,
Dan

This issue also got resolved some times back but didn't got chance to share the steps which helped me.
The issue was with my dns entry in /etc/resolv.conf file of the usage meter server. The DNS servers were correctly specified in this file but the search path was missing.
We were adding all our vCenter Servers to usage meter using the FQDN and due to the missing search path usage meter was unable to poll to these vCenter Server.
I added "search xyz.com" to the /etc/resolv.conf file and restarted the network service once and bingo the usage meter start collecting the stats from vCenter server.

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Query on vCloud Usage Meter Reporting

Hello ,
Can vCloud Usage Meter provide report of vCpu , vRam & Storage Consumption on monthly basics for each individual vCloud Workload (Virtual Machine ) ?
I am looking for Monthly report of vCpu/ RAM & Storage utilization by each Individual vCloud Director Virtual Machine
Can vCloud usage meter fulfill this requirement
Thanks in Advance

vRealize Operations manager can do this if you want to monitor behaviour/normality, and report based off of this data. this would connect to vCenter directly to get the data (VMs and templates view in vCenter mimics that of the Organization (vDC) / vApp Structure).
Chargeback can sample and monitor for the purposes of a creating a bill/invoice for a given VM. This would connect to both vCloud and vCenter to build the reports.
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Additionally,
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Can we report usage per min?
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Error while upgrading usage meter 3.0.2 to 3.3.2

I'm trying to upgrade vCloud Usage Meter 3.0.2 to 3.3.2. I have followed the procedure given in the "vCloud Usage Meter User's Guide - vCloud Usage Meter 3.3".
On Importing the um from the old appliance it shows error as below
in the Error.log it shows ERROR: relation "Provider" does not exist
in the import.log it shows scp: /tmp/umxfer: No such file or directory
cp: cannot start '/tmp/umxfer/defaultks': No such file or directory
ALTER DATABASE
psql.bin:/opt/vmware/cloudusagemetering/database/migrate/302-310.sql:1: ERROR:relation "LdapServer" does not exist
ALTER TABLE
psql.bin:/opt/vmware/cloudusagemetering/database/migrate/302-310.sql:10: ERROR: relation "VcdServer" does not exist
I would like to know and understand where am I making a mistake. The steps being followed are as given in the user guide installation and upgrade sections.

Hello
Thank you for your response. the Import log is listed below.
Stopping tcSeruer
Instance is running as PID=5255, shutting down...
Instance is running PID=5255, sleeping for up to 60 seconds waiting for shutdown Instance shut down gracefully
UMware uCloud Usage Meter
scp: Ampzumxfer: No such file or directory l'optzumwarezcloudusagemeterinvencryptionzdefaultks' -> l'optzumware/cloudusage meterinvencryptionzdefaultks-20141017_141354'
cp: cannot stat 'Ampzumxfer,defaultks1: No such file or directory
cp: cannot stat 'Ampzumxfer,defaultks1: No such file or directory
alter database usgmtr rename to usgmtr_20141017_141354;
ALTER DATABASE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:1: ERROR: relation -LdapSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:2: ERROR: relation -LdapSeruer- does not exist
CREATE TABLE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:9: NOTICE: ALTER TABLE ADD PRIMARY KEY will create implicit index -Ucd3eruerCustomer_pke
y" for table -Ucd3eruerCustomer-
ALTER TABLE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:10: ERROR: relation -Ucd3eruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:11: ERROR:
relation "Customer" does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:13: ERROR: relation -Ucd3eruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:14: ERROR: relation -Ucd3eruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:16: ERROR: relation -ZimbraSample- does not exist
LINE 1: delete from -ZimbraSample-;
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:17: ERROR: relation -Zimbra3ample- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:19: ERROR: relation -ZimbraServer- does not exist
psql.bin:/optzumwarezcloudusagemetering/databasezmigrate,302-310.sql:20: ERROR: relation -ZimbraServer- does not exist
psql.bin:/optzumwarezcloudusagemeterinvdatabasezmigrate,302-310.sql:21: ERROR: relation -ZimbraSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:26: NOTICE:
CREATE TABLE PRIMARY KEY will create implicit index -ZimbraEdition_pkey- for
table -ZimbraEdition-
CREATE TABLE
CREATE SEQUENCE
CREATE INDEX psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:31: ERROR:
relation -Zimbra3ample- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:33: ERROR: relation -UcopsSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,database/migrate,302-310.sql:34: ERROR: relation -UcopsSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:36: ERROR: relation -UcopsSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:49: NOTICE:
CREATE TABLE , PRIMARY KEY will create implicit index -UmHistory_pkey- for tab le -UmHistory-
CREATE TABLE
CREATE SEQUENCE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:52: ERROR: relation "Um- does not exist
CREATE VIEW psql.bin:/optzumwarezcloudusagemetering,database/migrate,302-310.sql:61: ERROR: relation "Um- does not exist
psql.bin:/optzumwarezcloudusagemetering,database/migrate,302-310.sql:62: ERROR: relation "Um- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:63: ERROR: relation "Um- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:70: NOTICE:
CREATE TABLE , PRIMARY KEY will create implicit index -UmEuent_pkey- for table
-UmEuent-
CREATE TABLE
CREATE SEQUENCE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:72: ERROR: relation "Um- does not exist
CREATE INDEX psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:75: ERROR: relation -UcServer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:76: ERROR: relation -UcServer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:83: NOTICE:
CREATE TABLE , PRIMARY NH will create implicit index -HorizonSample_pkey- for table -HorizonSample-
CREATE TABLE
CREATE SEQUENCE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,302-310.sql:85: ERROR: relation -ZimbraSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:1: ERROR: relation -Email3eruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:2: ERROR: relation -Email3eruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:4: ERROR: relation -ZimbraServer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:5: ERROR: relation -ZimbraServer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:6: ERROR: relation -ZimbraSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:7: ERROR: relation -ZimbraSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:9: ERROR: relation -LdapSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:10: ERROR: relation -LdapSeruer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:12: ERROR: relation -Report3etLicenseSet- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:13: ERROR: relation -ReportSetLicenseSet- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:25: NOTICE:
CREATE TABLE PRIMARY REY will create implicit index -InuentoryItem_pkey- for
table -InuentoryItem-
CREATE TABLE
CREATE SEQUENCE
CREATE INDEX
CREATE TABLE
INSERT 0 1
ALTER TABLE
CREATE SEQUENCE psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:41: ERROR: relation "Host" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:42: ERROR: relation "HostHistory" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:43: ERROR: relation "HostHistory" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:44: ERROR: relation "HostHistory" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:51: ERROR: relation "HostHistory" does not exist
LIME 2: select * from "HostHistory" a where exists(
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:53: ERROR:
view "LicenseHostCount" does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:57: ERROR: relation "License" does not exist
LIME 2: ... Ename, 1.code, count(l.codel as "numHosts" from "License" ...
A
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:59: ERROR: relation "Host" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:60: ERROR: relation "Host" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:61: ERROR: relation "Host" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:62: ERROR:
relation "Host" does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:63: ERROR:
relation "Host" does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:67: ERROR:
relation "Host" does not exist
LIME 3: -mem3ize- from "Host" h, "HostLatestHistory" hl wher...
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:73: ERROR: relation -Um- does not exist
LIME 4: from -Um- u, -UmHistory- uh, "Host" h, "HostHistory" hh
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:86: ERROR: relation "Sample" does not exist
LIME 8: from "Sample" s, "Collection" c, "Um" u, -UmHistory- uh,...
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:88: ERROR:
relation -Ucd3eruer- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:90: ERROR:
relation -Uc3eruer- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,310-320.sql:92: ERROR:
relation "CustomerLocation" does not exist
LIME 1: update "CustomerLocation" set "countryCode" = 'GB' where "co...
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:1: ERROR: table "SrmServer" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:3: ERROR: relation -Um- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:4: ERROR: relation -Um- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:6: ERROR: table -ProtectedUmMonth- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:14: NOTICE:
CREATE TABLE PRIMARY REY will create implicit index -ProtectedUuidMonth_pkey
for table -ProtectedUuidMonth-
CREATE TABLE
CREATE SEQUENCE
CREATE INDEX psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:18: ERROR:
view "SampleToLicense" does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:20: NOTICE:
function betweenco(pg_catalog.timestamp,pg_catalog.timestamp,pg_catalog.timest amp) does not exist, skipping
DROP FUNCTION
CREATE FUNCTION psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:36: ERROR: relation "Sample" does not exist
LINE 8: from "Sample" s, "Collection" c, -Um- u, "UmHistory" uh,...
A
psql.bin:/opt,vmwarezcloudusagemetering,databasezmigrate,320-330.sql:38: ERROR: relation "Collection" does not exist
psql.bin:/opt,vmwarezcloudusagemetering/databasezmigrate,320-330.sql:40: ERROR: relation -UcServer- does not exist
psql.bin:/opt,vmwarezcloudusagemetering,databasezmigrate,320-330.sql:41: ERROR: relation -UcServer- does not exist
psql.bin:/opt,vmwarezcloudusagemetering,databasezmigrate,320-330.sql:47: NOTICE:
CREATE TABLE PRIMARY REY will create implicit index -SrmUcPair_pkey- for tab
le -3rmUcPair-
CREATE TABLE
CREATE SEQUENCE psql.bin:/opt,vmwarezcloudusagemetering,databasezmigrate,320-330.sql:50: ERROR: relation -UcServer- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:51: ERROR: relation -UcServer- does not exist
CREATE INDEX
CREATE INDEX psql.bin:/opt,vmwarezcloudusagemetering,databasezmigrate,320-330.sql:55: ERROR: view "UmHostHistory" does not exist
ALTER TABLE psql.bin:/opt,vmwarezcloudusagemetering,databasezmigrate,320-330.sql:59: ERROR: relation "Provider" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:60: ERROR:
relation "Provider" does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:61: ERROR: relation "Provider" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:70: NOTICE:
CREATE TABLE PRIMARY KEY will create implicit index -Ucac3eruer_pkey- for to
ble -UcacSeruer-
CREATE TABLE
CREATE SEQUENCE
CREATE INDEX psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:81: NOTICE:
CREATE TABLE PRIMARY KEY will create implicit index -UcacMontb_pkey- for tab
le -UcacMontb-
CREATE TABLE
CREATE SEQUENCE
ALTER TABLE
CREATE INDEX psql.bin:/optzumwarezcloudusagemetering,database/migrate,320-330.sql:86: ERROR: relation -Report3et- does not exist
psql.bin:/optzumwarezcloudusagemetering,database/migrate/320-330.sql:88: ERROR: relation -Ucd3erver- does not exist
psql.bin:/optzumwarezcloudusagemetering,database/migrate/320-330.sql:90: ERROR:
view -MontblyNewUmCount- does not exist psql.bin:/optzumwarezcloudusagemetering,database/migrate,320-330.sql:91: ERROR: table -UmMontb- does not exist
relation -Vcd3eruer- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:90: ERROR:
view -MonthlyNewUmCount- does not exist psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:91: ERROR: table -UmMonth- does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:92: ERROR: table "HostMonth" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:94: ERROR: relation "Provider" does not exist
psql.bin:/optzumwarezcloudusagemetering,databasezmigrate,320-330.sql:95: ERROR: relation "Provider" does not exist
UPDATE 0
Starting tcServer
Using CATALINA_BASE: zusr,localAcseruerzufabric-tc-server-standardzum
Using CATALINA_HOME: zusr,localAcseruerzufabric-tc-server-standard,tomcat-7.0
.35.B.RELEASE
Using CATALINA_TMPDIR: zusr,localAcseruerzufabric-tc-server-standardzum,temp
Using JDE_HOME: zusrdauazlatest
Using CLASSPATH: zusr,localAcseruerzufabric-tc-server-standard,tomcat-7.0
.35.B.DELEASE,binzbootstrap.jar:zusr,localAcseruerzufabric-tc-seruer-standardzt omcat-7.0.35.B.DELEASE,binztomcat-juli.jar
Using CATALINA_PID: zusr,localAcseruerzufabric-tc-server-standardzum,logsztc
seruer.pid
Status: RUNNING as PID=8748
Actually this is the first time I'm attempting to upgrade the vCloud UM. The old appliance was a fresh install and that too was done by someone who is not in our system anymore. Also I haven't worked on Unix/Linux for ages so this kinds of freaking me out.
Any help is greatly appreciated.

Xfinity Internet Usage Meter Update

Where can I find the download for the current Internet Usage Meter?My Ap opens and indicates there is an update but always fails on install

Me too. It's pretty sad that I can't search for data usage meter or Xfinity usage meter and get a proper response.Comcast's site says "Did you mean:data usage center?" or "Did you mean Xfinity usage meter?" No, I meant data usage meter. It shouldn't be that difficult to find it on an internet companies website. This is the second time within the past 2 months that I have had a problem with the usage meter update.

Proof usage meter is faulty

For many years I have had no problem with the reported amount of download/upload data reported by the usage meter. It has seemed quite accurate and in line with my own system logs.
I have a cable modem directly connected to a Linux system. There is no router in between. The cable modem is running in bridged mode, which disables the wireless capabilities of the modem.
On 28-Jul-12, I disabled the network interface on that computer, as I'm making system changes and didn't really require network access on that particular computer during that time. By disabled, I mean I shut down the network interface on the Linux system. The DHCP client is not running and I have no IP address lease. Usage meter screenshot:
http://s8.postimage.org/6e6elfzat/bpusage1.jpg
As expected, usage on the next day shows 0MB down, 0MB up. However the day after (30-Jul-12) shows 168GB downloaded. For 3 straight days, it has reported exactly 2516MB uploaded. On 02-Aug-12, it reported exactly twice the previous days usage, 5031MB. On each of those days 0MB was reported as download. A typical TCP/IP connection would have at least some data sent in both directions. This is hardly what I would describe as a normal usage pattern,
I called Bigpond on 03-Aug-12, but failed to convince anyone that there is a problem in their metering system. They are trying to suggest someone may be using my wireless connection (I don't have wireless), or that a computer is running Napster/Kazza (I don't have a Windows computer), or a virus has infected my system. Early on 05-Aug-12, I physically switched off the cable modem.   Since that time, the usage meter has recorded another 168GB downloaded.   It is impossible to download anywhere near that amount considering that
- a) I have been capped for the last 5 days - b) I have no IP address for the last 8 days - c) The cable modem is switched off This is proof that Bigpond's usage meter is faulty, but Bigpond continually refuses to address my concerns at all. I get the standard scripted response and they refuse to have a systems/network person look at how this usage report is generated. I don't want a new modem, or someone to check my line dammit, this is a problem with Bigpond's metering system, not a problem at my end. Bigpond refuses to tell me what IP addresses I have had this usage countered towards. If they did check, they would find I have had no IP address. Without an IP address, I couldn't have generated any traffic, or even had unsolicited traffic sent to me (DDoS etc). Notice in the image that exactly the same amount of data has been recorded as being downloaded on 30-Jul-12 and 05-Aug-12. What a coincidence. Also, 03-Aug-12 usage meter previously showed data as loaded (2516MB) but mysteriously disappeared after a call to Bigpond.

It should be noted that 6.5 of the General Terms for Consumer Customers - Part of Telstra's "Our Customer Terms" says: We are required by various industry codes to ensure that our bills are accurate and verifiable and we are committed to complying with these requirements. Our records are sufficient proof that a charge is payable unless they are shown to be incorrect.
It should also be noted that Part 4.6 of Part A – General Terms for BigPond services, part of the Bigpond Service Section of Our Customer Terms says:  We may not be able to provide detailed information about your usage (or any of your group members' usage) of the service (for example, information about what sites were visited and when).
Unless you can conclusivley prove that there is no fault, Telstra is not obliged to investigate a fault. B.

"hybrid" color found in iTunes's "Devices - iPod" usage meter

Hi there,
I don't believe this is a quirk with iTunes, but it still eludes me nonetheless. I noticed it this morning for the first time when disconnecting my iPod.
Granted, we have that handy color-coded usage meter showing how much storage space we have left on the iPod (click on the iPod icon under the Devices tab in the sidebar if you are unsure what I'm referencing), along with the type of media occupying the used space and each having its own unique color: blue for music, yellow for photos, purple for video, orange for the mysterious "other", etc.
This morning, I noticed for the first time that I have a strange indigo-colored section, spliced somewhere between where the music (blue) and video (purple) are indicated.
The only thing I could possibly equate this to was space allocated for "Music Videos" (the obvious hybrid between Music and Video).
I couldn't come up with any effective search results on the board - I was curious if some Level 3+'s noticed this, and could shed some light on what indigo could indicate.
(FYI - I would love to have provided a screenshot, but I am at work at the moment)
Just curious - thanks!
Steve

Jake Simonds-Malamud wrote:
http://www.flickr.com/photos/62915803@N00/1971734798/
thats what we're talking about.
Exactly.
Never did get a solid answer on this one, but judging from the fact that others out there see this indigo in the iPod spectrum, I'm going to say that it is from Music Videos.
I'm going to leave this one as unanswered until I'm daring enough (or bored enough, depending upon your point of view...) to delete the Music Videos from my iPod and see if the color changes.
Steve

Broadband Usage Meter unavailable

The broadband usage meter on the BT website refuses to show my usage, on the basis that, as I have unlimited broadband, I don't need to know.
Is there any way I can find out my usage? Just because I'm on an unlimited contract does not mean I am not interested in my usage.

Follow the instructions in message 47 in this thread , you will only be given total usage with no analysis https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/m-p/1400811...

RME 4.3.1 Inventory collection failing for cisco 3925

Hi,
I've a customer having LMS 3.2 and RME 4.3.1. He has 14 Cisco 3925 routers out of which inventory collection for 2 fails.
Router IOS is: c3900-universalk9-mz.SPA.150-1.M.bin".
Can someone suggest what might be going wrong? Attached is the IC_Server log file for reference.
Thanks in advance,
inner_silence

Hi,
Here are the exception found from the log :-
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,729,Exception for device 10.103.251.12 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:719)
    at java.lang.Thread.run(Thread.java:595)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:72)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:539)
    ... 1 more
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,761, Collection failed for the device : 63
com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
Kindly check if the your device is running the required IOS on the device as per the device supported list :-
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html
There are two 3925 listed with different versions :-
Cisco 3925 Integrated Services Router   --> 1.3.6.1.4.1.9.1.1042 --> 15.0(1)M [RME]. if this is your device then upgrade to
3925 to 150-1.M2
and
Cisco 3925E Integrated Services Router --> 1.3.6.1.4.1.9.1.1144 --> 15.1(1)T
Thanks,
Gaganjeet
If this post answers your question, please click the "Correct Answer" button

Usage meter counts while charging

This is my second iphone. My first one would not reach full charge and the usage meter never showed any statistics after a week of use.
This phone has been great with a few things wrong, one continues to be the battery meter. When charging sometimes the battery on the screen will be full, sometimes it isn't no real pattern. But the plug icon always shows up and the usage meter does reset. However I have noticed one thing.
On the times that the battery icon is not full but there is a plug icon indicating full charge, when I unplug the iphone and check the usage it will read usage and stand-by times that are often several hours but both are equal. Like this morning I got up and it read 3 hours 23 minutes on both usag and stand-by time.
Now on the few times that the battery icon actually gets full when I pick it up the usage meter reads 0 for both so it is correctly set.
Has anyone else experienced this? Or seen their usage meter start counting while the iphone is charging. It is very strange and confuses me.

Nathan, I'm afraid I don't understand your answer and hope you can clarify it.
According to the iPhone user manual (pp. 95-96), the numbers in the usage statistics mean the following:
∙ Amount of time iPhone has been unlocked and in use since the last full charge
∙ Amount of time iPhone has been in standby mode—locked but turned on—since the last full charge
If the phone becomes fully charged during the night and then just sits there in sleep mode, then the first number (unlocked and in use) should be zero. During that time, even if you argue that it's being "used" by watching for calls, it's not unlocked. This is not happening, however, for myself or the original poster. Rather, both meters appear to be showing standby time since fully charged with the wall charger.
When I then connect it to my computer in the morning and it again gets fully charged, which only takes a few minutes, the usage stats stay at 0 minutes for both numbers until I disconnect the iPhone from the computer. Even if I leave it there for an hour or more, it stays at 0/0 until I disconnect it.
Simply put, my iPhone behaves differently with respect to these usage statistics depending on whether I charge it with the wall charger or with my computer. This is a benign and easily-worked-around bug, but it is a bug nonetheless.

"Software Usage Metrics initialize failed" error when open Report Manager, after moving ReportServer from SSRS 2008 to SSRS 2012 (Native Mode)

I've asked this question in SQL Server Upgrade forume, I'm asking here as well:
Your help is highly appreciated!
After migrating ReportServer db from 2008 to 2012, when access Report Manager throughhttp://myserver:80/Reports, I got the error below:
ui!ReportManager_0-3!11d8!02/04/2013-15:19:12:: e ERROR: Software Usage Metrics initialize failed
The process is below:
•I successfully installed SQL Server 2012 (64-bit) Enterprise as a Native Mode on a server who runs Windows 7 Enterprise SP1 (64-bit).
•I restored "ReportServer2008To2012" and "ReportServer2008To2012TempDB" in SSRS 2012 from the db files backed up in SQL 2008. In SSRS 2008, I have SSRS Model, ad-hoc reports based on model, and I also have canned reports built through BIDS
report server project.
•I reconfigured both databases' Compatibility level to SQL Server 2012(110) from SQL Server 2008(100).
•I configured SSRS through Reporting Services Configuration Manager as below:
> I chosen "Use built-in account:" as Service Account
> In "Database" tab, I selected "Choose an existing report server database" and choose "ReportServer2008To2012" db, I used "Windows Authentication" (my login has the System Administrator priviledge). I got all 4 parts
success: Verifying database sku = Success; Generating rights scripts = Success; Applying connection rights = Success; Setting DSN = Success.
> I went to "Scale-out Deployment" to check if the initializing succeed, I found nothing there.
Here are what I did from different approaches:
A •I went to "Encryption Keys" and restored the key I backed up from SSRS 2008, after retoring, I got two initialized instances: One is on my current server (SSRS 2012), the other one is from the old server (SSRS 2008).
   I deleted the old one(SSRS 2008) through "Remove Server" action and kept the one on my current server(SSRS 2012).
   After I restart SSRS service, and tried to connect Report Manager, I got "An internal error occurred on the report server. See the error log for more details."
   I checked the log file, the error is actually "ERROR: Software Usage Metrics initialize failed"
B •I also tried to "Delete Encrypted Content" and did see the SSRS was initialized through checking it on "Scale-out Deployment", however when I tried to open Report Manager, I got the same error.
Anyone had the same issue? Any solution? Thanks in advance!

Your help is highly appreciated!
After migrating ReportServer db from 2008 to 2012, when access Report Manager through
http://myserver:80/Reports, I got the error below:
ui!ReportManager_0-3!11d8!02/04/2013-15:19:12:: e ERROR: Software Usage Metrics initialize failed
The process is below:
•I successfully installed SQL Server 2012 (64-bit) Enterprise as a Native Mode on a server who runs Windows 7 Enterprise SP1 (64-bit).
•I restored "ReportServer2008To2012" and "ReportServer2008To2012TempDB" in SSRS 2012 from the db files backed up in SQL 2008. In SSRS 2008, I have SSRS Model, ad-hoc reports based on model, and I also have canned reports built through BIDS
report server project.
•I reconfigured both databases' Compatibility level to SQL Server 2012(110) from SQL Server 2008(100).
•I configured SSRS through Reporting Services Configuration Manager as below:
> I chosen "Use built-in account:" as Service Account
> In "Database" tab, I selected "Choose an existing report server database" and choose "ReportServer2008To2012" db, I used "Windows Authentication" (my login has the System Administrator priviledge). I got all
4 parts success: Verifying database sku = Success; Generating rights scripts = Success; Applying connection rights = Success; Setting DSN = Success.
> I went to "Scale-out Deployment" to check if the initializing succeed, I found nothing there.
Here are what I did from different approaches:
A •I went to "Encryption Keys" and restored the key I backed up from SSRS 2008, after retoring, I got two initialized instances: One is on my current server (SSRS 2012), the other one is from the old server (SSRS 2008).
   I deleted the old one(SSRS 2008) through "Remove Server" action and kept the one on my current server(SSRS 2012).
   After I restart SSRS service, and tried to connect Report Manager, I got "An internal error occurred on the report server. See the error log for more details."
   I checked the log file, the error is actually "ERROR: Software Usage Metrics initialize failed"
B •I also tried to "Delete Encrypted Content" and did see the SSRS was initialized through checking it on "Scale-out Deployment", however when I tried to open Report Manager, I got the same error.
Anyone had the same issue? Any solution? Thanks in advance!

Usage meter

We recently connected with Telstra cable and have never been able to see the usage meter. It has been almost a month and we tried logging in each day. It is an annoying problem that has been hard for the call center and livechat people to understand.

Hey Mickeydean,
Unfortunately this isn't something you can fix on your own. If you haven't already, give us a call on 133933. We can investigate this for you
Brodie

I've found a way to get to the usage meter

I'm still getting the 'bundle' error like everyone else trying to check usage, but by checking my phone bill usage and then clicking on the broadband tab, and selecting "view your broadband usage" I get to the usage meter which seems up to date (ie showing data for 23.59 on 9/12/12).

That was introduced in iOS 5 and is clearly described in the iPod Users Guide. For iOS 4 or less you still have to connect the iPod to your computer and unsynce them.

Inventorycollection ENTITY_Mib:device sensed but collection failed

Dears,
It appears in LMS 4.2, Inventory Collection, is trying to query some POE MIB or MIB entries that older devices don't support.
This makes devices fail saying: 'device sensed but collection failed'
My biggest issue is that RME categorically bins all device data already collected, making the device disappear from inventory reports.
Rather than test if a mib is supported it just assume it is there. !!!!??? (what about some backward compatibility?)
BugId CSCub09829 describes the issue:
I was able to fix the issue for some older 3750's with package LibInventory ver 3.6.1, but I have several other 'older' device types giving me the same type of error.
Anyone else seeing this?
Anyone got a solution from cisco?
Cheers,
Michel

I heard noises that a fix will be available in LMS 4.2.2.
I really wonder how this got through QA in first place.
Cheers,
Michel

Inventory collection fails for ACE module (RME 4.3.1)

I am trying to collect the inventory and ultimately the configurations for my ace modules. When i try to do an inventory collection I get the error
Device sensed, but collection failed
Anybody have any ideas?
Chris

Post your IC_Server.log.
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com

VCloud Usage Meter - Collection failed

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