Verizon Scam Sales

Had just about enough.
Some time back, notified Verizon to keep their neighborhood sales people away from my door.
What do I see this evening? Two Verizon FIOS hucksters.
Why don't I want them here?
About a year ago, they showed up here with a story that DSL was being dropped and we needed to get signed
up for FIOS. We thought it might be a good deal, and signed up.
Only come to find out when I called in to get some more info, the whole story was bull**bleep**.
DSL wasn't going anywhere. We didn't "need" FIOS. So I cancelled it, told them not to install anything.
That went real well. They cameout anyway and laid the fiber in my yard. When I told them to get lost
and take the **bleep** fiber with them, they left the coil hanging at the interface box.
And what do I hear tonight? DSL is going away and we need to get hooked up on FIOS.
Hey Verizon reps. If your reading this, guaranteed the FCC is getting an ear-full as well.

Hate to say it but eventually those door-to-door salesmen will be right. See:
http://www.dslreports.com/shownews/Verizon-Pushing-Troublesome-DSL-Users-Toward-FiOS-118689
Articles like the above have been appearing for the last few years on many renowned technical sites. Areas where the copper is old and beat up are going to see DSL services no longer offered. Areas where FiOS is installed are going to see the DSL network struggle to provide bandwidth at night as seen in many threads throughout the Internet once FiOS shows up, and anyone who calls in reporting chronic DSL trouble are most likely going to be pushed to FiOS. Can't blame Verizon for doing so since copper's getting real expensive to maintain (plus it likes to get stolen!), on top of biting billions of dollars of investment being rejected by many. Any area not getting FiOS with chronic DSL troubles will most likely see a worse off wireless product.
Bearer of bad news, but if they eventually do force you to Fiber, see if they'll let you have their super secret package that is priced exactly the same as DSL but delivers more speed. If they can give you that, get it, but don't let them remove the copper connection from the pole to your home. That's still mandated to be there. Been waiting for years to get rid of my DSL yet FiOS has not shown up yet.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

Just a heads up on verizon scam

I just wanted to give everyone a heads up that there is yet another verizon scam going around. Just got a call from (800) 888 9617 saying I have won the verizon price or whatever said I won $123 off my bill, then to log into vzw123.com. This is not real, someone just trying to rip people off.

I just received the same type of phishing scam call. It was showing in the caller ID as 800-888-9620 and upon answer an automated recording indicated that Verizon was calling about a pending $123 refund check. They indicated that I needed to visit vzw123.com and enter my account information to claim the check. The recording played twice and the call disconnected. Seems like there are a few variations of this scam floating around using a variety of spoofed caller id numbers (CSID) and a variety of websites addresses.

Verizon Fios Sales Representative Fraudulently Ran A Credit Check Without My Authorization

Yesterday I called the Verizon Fios sales department to sign up for new service. The sales representative (whose name I did not get) kept pushing me for personal information before he could give me pricing on service options. Once I finally received a quote for a plan I was interested in, I decided to go ahead and sign up. When he asked for my social security number, I told him that I wasn’t interested in a “hard pull” of my credit report. A hard pull of a credit report is a formal credit check which stays on your credit report for 2 years and lowers your credit score if you have more than 2 inquiries within 2 years. I told him that I wouldn’t mind paying a deposit as long as a credit check wasn’t made. He assured me that there will be no “hard pull” on my credit report and that it wouldn’t even show up. I still refused to give my social security number and insisted that I would pay the deposit. He finally gave in and informed me that he will not perform a credit check or even ask for my social security number. He said that he still has to verify my identity in order to set up service. He asked for my name and date of birth, and proceeded to ask me a few questions related to previous addresses that I resided at. When he was finished asking me questions he stated that my identity has been verified and he proceeded to complete the order. While he was finishing up the order, I checked my credit report online ( I have credit monitoring subscriptions with Equifax, Transunion and Experian) and found a hard credit inquiry on Equifax from:
VERIZON EAST
99 SHAWAN RD
FLOOR 2 RM
COCKEYSVILLE, MD 21030
I immediately informed the sales representative that he had just pulled my credit report and my credit score dropped 3 points. He was flustered at first and tried to assure me that it was just an identity verification. Perhaps he didn’t think I would realize my credit was pulled until days later when it wasn’t his problem anymore and he already made the sale. I suggested that either he wasn’t properly trained on what “identity verification” really was, or he outright committed fraud in order to make a sale. He tried to reason with me that his calls are recorded and that he has a child to take care of, so he wouldn’t do such a thing. I was upset but I figured since the damage was done and I have excellent credit anyway, maybe he can make it up to me by waiving my activation fee or something. He said he couldn’t do anything on his end but after he was done setting up the service he will transfer me to a manager that can help me. After he was finished he transferred me…to the general Verizon 800 number! I navigated the help menu and was finally connected with another sales representative named Ryan {edited for privacy}I explained to him what had just happened and he tried to pull up my order number to see what he could do for me. He said my order was on a “shadow hold” and wasn’t fully completed yet so he couldn’t access it or try to help me out. Instead he took down my phone number and promised to call me tonight at 8pm(which never happened). I haven’t even started receiving services yet and I am already having issues with Verizon Fios. I have been a CFE for many years and investigated enough fraud cases to know when something doesn’t seem right. The sales representative knew I didn’t want a credit check performed and did so anyway without consent. This represents either malfeasance or at least misfeasance of 15 U.S.C. § 1681 of the Fair Credit Reporting Act. I discussed the situation with a colleague of mine at the Federal Trade Commission’s Office of Inspector General (FTC OIG) and came up with an investigative methodology to determine if this issue is isolated to a few bad sales reps or a systemic problem across Verizon. Assuming Verizon doesn’t answer a subpoena to give up data on credit inquiries done without social security numbers, the FTC can easily go to a neutral third party (i.e. Equifax) for the information. A data analysis can be done singling out credit checks done from Verizon East without the use of social security numbers. Then the FTC can contact a random sample of Verizon applicants to see if they felt they received proper disclosure from the sales rep that they were about to perform a credit check; or were they simply told it was an “identity verification”. I would guess that many customers weren’t properly warned of the impending credit check and many simply decided not to complain since it wouldn’t result in the inquiry being taken off. If the issue is widespread, it could indicate an aggressive sales training program where Verizon teaches salespeople how to word a credit check in a way that seems more agreeable to the customer (e.g. “identity verification”).
I was pretty upset when this happened yesterday, but Ryan {edited for privacy} said he would call me tonight to discuss it and make it right. Since it seems that even nice representatives are trained to say anything to get customers off the phone; I feel an obligation to pursue this further. Luckily, as a fraud investigator for a government agency, I have the professional network and resources to pursue this case with the minimum amount of time and effort. It would be appreciated if someone from Verizon legal contacted me soon.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

"74 verizon" scam alert

Beware! I had a call to my cell phone saying that I had won $74.00 and I needed to go to "74verizon.com" to claim it. The web address exists, and it looks just like Verizon -- it even has all the links to other parts of Verizon's website -- but the login screen is on 74verizon.com which is NOT Verizon. It's a scam site phishing for your login credentials.
The phone number that called was 800-922-5534, if it helps.

I got the same call today - from the main Tech Support number programmed into my contacts: 800-922-0204. I thought it was hard to spoof a phone number, so I went to the site (37verizon.com). I saw all legitimate links to Verizon's website, which I thought may be easy to recreate. I almost put in my credentials, but then I wondered why Verizon wouldn't just put something like this on their "verizonwireless.com" site. That's when I thought I should check again. There doesn't seem to be many search results for this scam yet. Be careful! Don't submit your creds unless you're 110% sure it's legitimate!

Verizon Scamming "New Phone" Buyers

A month ago I bought what i thought was a new iPhone 5. It was supposed to be new, and they told me it was brand new. But I immediately had problems with it. The phone has never been dropped, had a drop split on it, or been out of the case for that matter. So I took it in to my local Verizon store, and the representative said i had two options: either trade it in for a refurbished phone, or pay a $150 dollar deductible and get a new one. I said i refuse to trade my "new" phone for somebody's hand-me-down, and I'm not paying a cent for them screwing up and selling me a faulty phone FOR FULL PRICE!!! She basically said that I am **** out of luck. So I took it to the apple store to see if they can fix it, and they figured out the problem: THE PHONE WAS USED AND WAS MISSING HARDWARE INSIDE IT WITH BENT WIRES! I have that documented and that it would have never left the apple facility in that condition, it would have failed inspection. So I brought it back to the Verizon store, and after going back and forth with the manager, he agreed to send me a "certified pre-owned" one in the mail.... NO!!!! I just want the new phone I was "sold". He said he couldn't get me a new one because it wasn't in stock, the 5s was the only one in stock... So I said than give that to me, because you owe me a new phone! And he said he couldn't do that, but I could get another phone for full price I would have to pay. No, what you can't do is sell someone an aftermarket, faulty phone and claim its BRAND NEW!!! WORST CUSTOMER SERVICE IN THE WORLD!!! And the worst part is my family has been loyal customers for years! All I wanted was to get a truly NEW phone. To get what I had originally paid for. And it would have all been OK. VERIZON IS SCAMMING YOU... DON'T EVER BUY A "NEW" PHONE FROM THEM... I will be filing a lawsuit in Arvada, Colorado's Small Slaims Court, and get 7NEWS Investigates to do a segment on the evening news, if this isn't resolved.

Was the store you purchased the device from a corporate store or a premium retailer? What does your receipt say you purchased?

$600+ Directory Assistance charges - Verizon scam?

Background: I got the Verizon service as an internet provider, but was forced to sign on for the landline service, because they came as a package. I haven't used a landline phone in 10 years and don't expect to, I don't own landline telephones.
Issue: In January, I've noticed that instead of getting charged $60 for my internet service, I was being charged $250 in November '13 and another $250 in December '13. I didn't notice before because my payments were set on autopay.
In January I called to terminate my account, as I was quite angry that Verizon was scamming me by all of a sudden raising my monthly payments from $60 to $250. During my conversation with a customer support agent, I was told that these were "Directory Assistance" calls. I told the agent to send me a full refund, she gave me some other phone number to call. I couldn't make the call for a few weeks, because they're 10 AM to 6 PM - surprisingly the hours when I work.
I had a day off today and called the "finance" department, or something like that, to request the refund, plus I got another bill for January which was for $160. Is Verizon just charging me random sums of money?
After I called, I got transferred 3 times, and my final agent told me that no refund is going to be issues, they're legit charges and I'll be getting a $30 refund and that a supervisor is going to call me back.
Facts:
- I DO NOT HAVE A LANDLINE PHONE IN MY APARTMENT, NEVER HAD ONE. MY MOBILE PHONE SERVICE IS NOT VERIZON.
Not to mention that a person would need to make thousands of Directory Assistance calls for them to cost $600.
Dear Verizon, I will fight this, I will contact consumer affairs, I will use social media to inform the public of your "Directory Assitance" scams.

If you have Verizon FIOS for your internet and they told you you had to have landline service in order to get internet they lied to you. I just dumped my landline service and kept my FIOS Internet with no problem. I got sick and tired of getting nickle and dimed to death with all the taxes and fees - seriously Verizon - $4.50/month to keep my number unlisted - yeah right.

Verizon Scams the Mentally Handicapped

I've had cell phone service with Verizon for years. I got a cell phone for my son who is mentally handicapped so that if he went outside to play I could call him, or if he got lost, use the GPS to find him.
Back in October '11 I found out that he had been downloading games so I went into the local Verizon store where I set up my account to get them to block this feature. They didn't do it. I thought I was paying off his charges and paid the balance off last month, only to get another bill this month well over the normal service charges. Verizon customer service, in the person of Melissa 1275, basicly told me that they didn't care about the fact that they had not followed through on my request and were billing me anyway. The local store is going to try to take care of this month's charges but have told me that neither they nor Verizon are going to reimurse me back to October when I wanted this to stop.
Verizon evidently bills its clients for downloads from other services and gets a fee.
They took advantage of a mentally handicapped child and billd me for it.
So when my contract is over I'm giving up Verizon. If this is how they treat handicapped people and long-term customers I want no part of it.
There are enough other services out there, which are cheaper each month, to use.

I understand your frustration but one thing I have to point out, from your report the whole issue is how they handle the situation with you but I really do not see how they are scamming anyone because of their mental state of mind.... Your name is the one on the account and you would be the only user that they would come in contact with so they would not know anything about your son being mentally disable.
I mean no disrespect but I can guarantee that Verizon wasn't intentionally trying to take advantage or a mentally handicap user.
Also you do know that you could have blocked your son from being able to download any apps or music by logging in and going to https://nbillpay.verizonwireless.com/vzw/accountholder/uc/UCServiceBlocks.action , there is a option to block a downloads for that account for free...

So my issue with Verizon scamming myself and my 83 year old dad...

...Got taken out of the public forum - guess Verizon doesn't want to address such gross errors on their part in a public forum, and it was "escalated." FWIW, I was also censored from replying to the last post in that thread - all I could do is click it as "solved." So I now have to go and check my messages, and wait for responses. There was one response, and then nothing. I can't waste DAY AFTER DAY checking to see if Verizon responded. The issue is simple - Verizon keeps trying to bill us for an account we don't have and can't identify (and neither can they). But they were more than willing to harass my very elderly dad until he paid them for an account that has nothing to do with us. What kind of ludicrous company does this to their customers? Rapes them for money for mystery accounts, then pretends it can't find anything? Shame on you, Verizon. Let's see if this gets censored, too. I'm betting, "Yes." I want this solved NOW!

Hi AlexLTD,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

WARNING - QUANTUM TV - VERIZON SCAM

So I upgrade my service to Quantum TV - based on the offer details Package for 4 TV's was $34.99 with $22.00 for enhanced services....... I had prior 1 HD DVR ($19.99) and 4 normal set-top boxes ($6.99ea)...... so was paying $$47.95 and now only needed 3 set-tops so was just extra $9.04
Justr got my first bill in
Not only is there the $34.99 4 TV Package and $22.00 Enhanced Service charges but I have 3 set top box charge at $5.99 each ad HD DVR at $16.99 ............... so paying extra $51.95 which was totally undeclared!!!!!
Plus the service sucks - continuously get jumps
Needless to say will be calling and reverting back - which bet they won't do - if not looks like will cancel.
So be warned!
Solved!
Go to Solution.

Have you called to ask?
There can be a billing overlap.
I assume you reuturned your boxes on time.
Have you confirmed receipt (hopefully you kept the tracking number)?
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

I was scammed by a sales person

last week, i visited the store to upgrade my phone. one of representative approached us and saying we, i and my husband were qualified for a free tablet. from the past experience, i know there is nothing like true FREE and we refused to accept an offer. however, he was saying we had credit of $50 and we could use it to have a tablet. after i and my husband spoke, we decided to take it with paying tax only for the machine. After that, he was installing some kind of program and asked us to provide personal information including social security. My husband works for mortgage lender and we are very careful with providing social number since my husband experienced so many bad situation. We asked him why we needed to provide social number and he told us that was the way they approved us $25 credit for each person. WE DID NOT KNOW WE WERE SIGNING CREDIT CARD CONTRACT WITH AMERICAN EXPRESS CARD TO GET $25 SIGNING BONUS FOR EACH ACCOUNT. WE CLEARLY TOLD HIM THAT IF PROVIDING SOCIAL NUMBER LEAD TO CREDIT CHECK OR SOMETHING, WE WERE NOT AUTHORIZING THAT AND WE WOULD CALL SALES PERSON AND VERIZON FOR DAMAGE. HE WAS SMILING AND TOLD US IT WONT HAPPEN. AGAIN WE ASKED AGAIN WHAT WE WERE SIGNING AND HE SAID THIS WAS THE WAY TO GET $25 CREDIT NOT MENTIONING SIGNING CONTRACT WITH AMERICAN EXPRESS CARD. A week later, as we thought, we received american express card. at this moment, we are seeking for legal action no matter what verizon and sale person are responding. I just need to find out the name of sale person and need feedback from verizon why you did such things to customers without disclosing entire situation. Please let know.

You have me totally confused? You know the tablet is not FREE
And get talked into it. Not good on your part. That free tablet carries a $10 a month charge so $120 for the year.
Then the sales person says you have a $50 credit so you now pay $50 for a free tablet. Second mistake.
The name of the salesperson is on your sales receipt. Normally at the bottom.
What the sales person was doing was setting up your tablet to use on Verizon's network. However as a customer Verizon already has your social security number why would he need it again?
My guess is you went to a Verizon reseller and not a corporate store. That was the need for the number.
You have or had 14 days to return everything and walk away. However that FREE tablet has a $70 restocking fee.
Pretty high price for FREE
Two year contract on the tablet is $240 ($120 per year)
Good Luck

WATCH OUT FOR THIS SCAM FROM VERIZON

I recently used my $50 upgrade credit to purchase a new Samsung Convoy 2 on the verizonwireless website. Website price was $79.99 plus tax. After my credit, my price was $32.69 which I thought was good. Now comes the part where Verizon scams you.
They sent me a DEFECTIVE phone. Trouble with text messaging immediately. After talking to Customer Service, I was told he could not fix the problem but would send me a REPLACEMENT, along with a shipping label to return DEFECTIVE phone. I was told there would be a charge on my bill for the new phone, but a credit for the returned phone resulting in no charge. This was a LIE!!
On my bill was the original charge for $32.69 for the DEFECTIVE phone and a credit for $32.69 since I returned it. There was another charge for $141.69 for my REPLACEMENT phone. So, what I purchased online for $32.69 now cost me $141.69 with nothing new added.
When I complained to Jennifer, a supervisor with Customer Service, I was told since the second phone came from customer service, they couldn't match the website price. How can you not match your own listed price??? How can you justify charging someone 4 times what they originally paid to REPLACE the DEFECTIVE equipment you sold them in the first place?

acraftylady wrote:
I don't understand why they charged for a warranty replacement. My sons phone was defective in the first year and we took it into a verizon store and they had a used one sent right to the house and we were instructed how to send the old one back as soon as we go it and no money was involved. If they are exchanging a brand new defective phone for same model bought online why would they be charge for a replacement? Makes me really appreciate how compitent the store is I use, the customer service reps are friendly and know what they are doing. Mary
I agree. If you were receiving a warranty replacement, you should not have been credited for the return and then charged for a new phone. There should not be any charges at all involved.
This sounds as if it was treated as a return instead of a warranty replacement.

Verizon Wireless keeps dropping the ball.

Back in March 2012 I was tired of the billing issues T-Mobile had with Suncom UnPlan users and decided to start shopping for another account.
My employer had a discount at all of the major Wireless Providers.
I called Sprint then AT&T saving Verizon for last. Both Sprint and AT&T had decent rates but when I called Verizon the sales agent made a compelling quote.
He offered me the 2000 Minute Family plan with Unlimited Talk and Text for $120 for 5 lines. He then offered me a smartphone for free with 4GB data for $30 more per month plus I would get a 20% discount. This rate was within my budget and about the same as the rate I had with T-Mobile. He gave me an estimate of the monthly cost and it was around the $150 rate. I agreed to the deal and we conferenced with the 3rd party for the contract.
I received my phones fairly quickly. I also quickly noticed the Verizon Coverage was not as good as T-Mobile especially in my house. Verizon shipped a free network extender to cover that gap. After about 1.5 months of service I received my first bill and it was huge. They had charged me activation charges for the lines that was not discussed by the salesman plus they had added $50 of monthly line charges and partial pro rated line charges that I was not quoted.
I called Verizon ready to disconnect. I ended up talking to Executive Support who corrected the billing but to my concern they did it by adding a "promotion" that would expire and I would have to call to have re-added once it expired. At least the bill was correct and I paid the same rate for a year as a loyal paying customer. Once the year had passed the "promotion" dropped and I had to go through a huge hassle to have it re-added again but they did, I was also encouraged to drop to the 1400 minute plan since I wasn't using very many minutes.
In October 2013, I contacted Verizon exec support to see if I could take advantage of some phones Best Buy was selling and to make sure my rate would not increase. The agent helped me do early upgrades and said everything should be fine. But, after the year was up they added the $50 monthly charges again. I called back to have the bill corrected and they said they would contact a department to see if they can put the "promotion" back on my account. I did not receive a call back. 1.5 months passed and I was getting the dirty Verizon calls where they didn't leave a message and answered one of them. It was billing wanting me to make a payment. I had been paying monthly, and the same rate monthly but they were wanting more but they had not contacted me back. I was hung up on 2 times in the IVR system then finally spoke to an agent. She promised to have a supervisor on the line and after about 45 minutes of trying she promised they would call me back which they did not. I then contacted VerizonWireless on Twitter having a very public expression of my ordeal and also getting quotes from Sprint and AT&T responding to those very Tweets. AT&T wants my service for $155/mo for 5 lines, 2 smartphones, 10GB shared Data, unlimited talk and text which is very comparable to what I have been paying Verizon without the $50 line charges. I finally was able to get an Executive support person on the phone and she was rude, un-understanding, and ended up rudely hanging up on me. I called back to support and wanted to complain against her and her refusal to escalate along with the hangup. I was promised again a callback. At one point I had told the Executive support exactly what I want out of this situation.... either:
1) Correct the billing, Remove the $50 monthly charges as my verbal agreement in the initial sales call was defined.
or
2) Remove all charges, no disconnect charges, we can wash our hands of each other and I will begin anew with AT&T.
Before hanging up on me she offered a $200 one time credit but no permanent billing fix. She welcomed the disconnection of my service and offered no termination charges for one of my 2 lines still in contract. I informed her I did not consider being within any contract once they breeched it by adding charges that were not agreed to in the original sales call/contract.
After contacting Customer Service again the agent I spoke with was appalled by the way I was treated and assured me they would escalate to the level beyond the agent who hung up on me and promised a callback. She also noted that the account shows they had offered a $200 credit every 4 months which exactly offsets those monthly charges and I told her that was EXACTLY the kind of thing that could resolve this for us and I was good with that. She said she would apply the credit and it should show up within 3 business days. I continued to check and almost 2 weeks passed. No credit has been added.
I called back again tonight 6/27 and asked the agent when the credit would be applied... She told me the credit was pending a supervisor approval and couldn't guarantee me that it will ever be applied. I explained how many hours I worked on this and the time I have invested along with the mental anguish. She wanted to consult with someone after she had me tell her the whole story again and was away from the phone for some times. Once she came back she pushed the point everyone at Verizon wants to make telling me the promotion expired. I had to keep explaining the promotion was only placed on my account to correct the billing issue caused by the rate the sales agent had sold the service to me. I told her I didn't care what they wanted to call the price correction as long as my bill was back down to the affordable rate. She wasted 1 hour of my time tonight. Again I have the promise of a callback. I thought 2 weeks again this issue was totally resolved but it appears it is happening again.
Now I must mention the other issues I have had with Verizon. And the other hours of calls related to the LG phones sent to me originally and how I had to send d back 8 piece of junk phones with issues such as charging issues, non responding keys, screen not responding, microphone failure, etc. And the torture it took to get Verizon to send replacement Samsung phones for these units. Verizon wrongly made me purchase all of the back plates and batteries instead of providing those.
Another issue was he hassle I had with BestBuy where they couldn't sell me the phones due to Verizon having my Droid Charge showing up as an Unknown Device in the system. This disrupted the BestBuy system and cost me hours of support on the phone/ at the store/ backing up lines. Etc. Best Buy was at the point where they were just going to give us the phones because of all of the trouble. All of the trouble stemmed from how Verizon changed the phone to an Unknown device in punishment for having an unlocked device.
Another issue was with coverage at my Son's college. They had almost zero coverage and Verizon support put in a ticket to investigate. They found it was due to coverage. The agent that put in the ticket said they would provide him a range extender at no cost if they found it to be an issue with coverage. When I called back to have the range extender shipped they balked. The person on the phone pretty much called me a liar and I had to go through executive support again to have the range extender sent to resolve his problems.
All said, Verizon has an investment in me, they have provided 2 range extenders. The have corrected errors that resulted in activation fees. They corrected pricing errors by adding a counter acting "promotion". They still are more expensive than AT&T even without those line charges. Why can't I just have the original deal honored. Why does my time and investment selecting a service, listening to a sales pitch, accepting a deal, not count for anything? Why must I spend hours on the phone to get things corrected? Why was I sold a non-standard plan? Why do I have to shop again for service? Why not just honor the original deal? Why is Verizon more expensive than AT&T? Why does Sprint/AT&T/ and T-mobile have better coverage locally than Verizon?
Please send this information to the CEO.

TonyD_VZ wrote:
I'm not sure you fully read/understood my wordy post. A sales agent made an offer (verbal contract) which I used to select Verizon's service. There was no "pro ration" talk. I know most people probably physically travel to a dealer and make their wireless purchase, this was not the case for me. I did not sign a contract. I listened to the telephone salesman's sales pitch, entering into the contract on his word. I did not use any other method to "validate" his offer as I trusted him as an agent of Verizon Wireless and took his word much like you would accept the word of a car dealer if he told you the price of a car also included free oil changes and a free tank of gas monthly. If you went to the dealer and they started charging for oil changes and gas after the sale was made based on the salesman's offer, it would be a breech of the verbal contract and it is very likely that a lawsuit would award the plaintiff a victory (If there was any way to prove the wording of the verbal contract). Lucky for me, Verizon Wireless records their sales calls and a third party is engaged to verbally witness the contract "signing". Though my wordy story is confusing due to the convolution Verizon has spun into this web, the issue here is entirely based on the initial offer I accepted from the sales agent. I would not have selected Verizon's service if the offer had been $50 more per month like they are now trying to charge me.
I understood your post just fine. What I am pointing out is the fact that the customer agreement specifically states no other "contract," verbal or written, overrides the customer agreement.
"This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state."
So, no, there was no other binding contract you or Verizon entered into. Their customer agreement is quite clear about that. No analogy or comparison to any other type of service or contract applies here. You consented to the customer agreement which includes the above statement. I am not saying I agree with it or like it, but that is the contract you agreed to.
The recorded call and third party witness won't help you. It doesn't matter what the agent said, or what anyone witnessed other than the Verizon Wireless Customer Agreement. Having said that, the contract for service doesn't include pricing, only that you will maintain service for the duration of the agreement. The plan, pricing, and features are not part of it. Neither is a guarantee of an employee discount. If you have a discount that applies when you sign up for service and then change employers during that time, you will lose the original discount as it is not part of the contract. Additionally, the customer agreement states that no class action lawsuits are allowed.

Verizon Edge, to good to be true, or an outright lie?

I recently (May 15th, 2014) went into a GoVerizon store to upgrade two of our phones on our family plan.
We have 5 lines connected and we have been on the 1400 family shared minutes with text $10 extra per phone.
We were due for upgrades (actually some of us were due for an upgrade in 2011).
So, as we were looking at our options, the representative (Alissa) explains the Edge plan to us.
She explained that with the special offer, if we choose the 10gb plan we would get $25 off our line fee, AND $25 off our monthly phone payment.
This was without a two year agreement.
Well, this offer was too good to pass up! We would have 5 new iPhone 5S' with 10GB of data and only have to pay about $200 a month.
How could we pass it up? We would only have to pay $15 per month for line fee's, and only $2.17 per month for phone cost fee.
I asked Alissa if she was sure that we would get $25 off each of these things and Alissa said, "Yes!"
As I thought about it overnight, I just didn't believe it, how could they give credit on both the line fee and the phone fee? So I went in the next day to verify what I was told and spoke with the manager of the store (Elisabeth). She explained the plan to me again, and gave me the very same information.
I questioned her over and over asking how Verizon could do this. She said, "I don't know, it's a great deal, I think that they would like everyone to be on this Edge plan."
So, now we have 5 new iPhone 5S' and the 10GB Edge plan, no contract and we didn't need to use our upgrades.
I've been with Verizon since I began using a cell phone. It's been like 16 years!
Today (May 20th, 2014) I went in to the same store because my 23 year old daughter wanted on the plan too. She is currently with AT&T and bought a used iPhone 4S to avoid a 2 year agreement with them.
Elisabeth was out for the week and a different employee was working, his name is Aaron. I told Aaron how excited I was at such a great deal. "How can Verizon do it, I mean $25 off our line and our device, Wow!" I said to Aaron. "Um no, just your line, not your device too." What!?! Are you kidding me?" I was here twice last week, for hours verifying that this plan was indeed what Alissa and Elisabeth were telling me. What am I supposed to do!? We were pushing it to have the bill increase to $200, I can't pay $300!!" I said, now feeling a bit sick to my stomach.
You see, I share a plan with my parents. They didn't want to upgrade to smartphones, I had to talk them into it. The way I did this is to tell them that they would each be getting a new device that I would help them learn how to use, and it would only cost about $65 more a month total for all of us; so each of us would be paying $40 per month.
We really could barely squeeze the extra money out of our budget, but the deal was cheaper than just adding two smartphones, or so I thought....
This happened in Lake Stevens, WA
Has this happened to anyone else?
If so, how did you handle it?
I fear that now we will each be out $50 restocking fee since we will have to return the phones and cancel the plan.
Is Verizon obligated to uphold the contract that their employees (even managers) mis represent?

Verizon did the same exact thing to me and my wife as switched from AT&T. 2 separate phone reps from Verizon's sales number assured us the same thing. A third assured me over the phone after we got our phones and were setting them up.
I was assured several times we would get $25 off our line fee and $25 off our device.
3 months later when we get our second bill without all the confusing tax and start-up fee's sure enough, no $25 off our devices.
I asked customer service to review the phone calls with reps and get back with me. The manager told me regardless of what I was told by them and what they listen to they will not give me the credit. So we shall see.
I will wait until next and send a written claim and request for mediation before either filing a smalls claims action action or seeking counsel on a possible class action suit. I am sure there are many deep pocketed class action firms that would love to take Verizon through the ringer. We are not only talking the $25 a month until the phone is paid off, there is bad faith and punitive's plus if you were grandfathered into an indefinite unlimited data plan how much is worth?

My iPhone 6 order was canceled without my permission and without reason or explanation. I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had

I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had with the cell phone service. i ordered my new iPhone 6 on October 6th along with my husband. i was told by the sales associate at the vierzon store where i placed the order that it would ship a week before halloween. instead of a shipping confirmation, i received an email a week before halloween letting me know that my order had been placed on 10/24/14. i thought this was weird, but figured i could weight another week or two, no big deal. my husband got his phone in the mail yesterday. still no sign of mine. then this morning i got an email letting me know that my order was cancelled and if id like to place another order for a phone, then i can go back to the store and do so. why would i want to go through another month of this??? verzon lost my order. i never canceled it and i am beyond annoyed. i am looking to switch my entire house to another provider. this is ridiculous.

i did not get any reasons or explanations. the email just stated that my order was canceled and that it won't be posted to my credit card (i have more than enough to cover the cost, so that is not the issue). also my husbands phone was paid for from the same card moments before me. my balance is always paid automatically and on time. so that couldn't be the reason either. that's what so frustrating is because they didn't explain what happened. this is what the email read exactly:
"This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.
If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.
Business customers should refer back to their local Verizon Wireless Sales Representative if you have any questions or would like to place a new order.
Thank you, and we look forward to your business in the future.
Verizon Wireless"
it almost feels like its saying that i canceled it and that this was to confirm that i did. but i didn't cancel anything.

My conversation with a Verizon Rep concerning the iPhone shipments.

I understand that a lot of you think that the CSR's are not very knowledgeable about the shipment of our phones, and that may be the case, however I thought I would post my conversation that I just had with one.
I added more to the bottome as I continued my chat.
JoAnn Ford: Great! Thank you for your help.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Brittany'
Brittany: Hello. Thank you for visiting our chat service. May I help you with your order today?
JoAnn Ford: I pre-ordered an iPhone 4s. Im sure you are getting a million of these questions so I apologize ahead of time....
JoAnn Ford: But I didn't order mine until yesterday. I received a confirmation email, and a few hours later I received an email stating that my phone had shipped.
Brittany: I will be glad to help you with your phone concern today. Was this an upgrade order?
JoAnn Ford: But the link to track takes me to the USPS website and the tracking number doesn't work just yet. Do you know why this is?
JoAnn Ford: I just signed a 2 year contract and ported a number from sprint, then turned on an old VZ phone and ordered it as an upgrade on the website, but technically it is not an upgrade.
Brittany: The phone has not really shipped out yet could be my only guess. The phone is not set to ship out until the 13th.
JoAnn Ford: MY phone will ship the 13th? even though I ordered it yesterday and not on Friday?
Brittany: Yes, for pre-orders made online, it will ship out on the 13th overnight and delivered on the 14th.
Brittany: No problem at all.
JoAnn Ford: Great! Thank you for your help.
JoAnn Ford: No thanks! You have answered all of my questions.
JoAnn Ford: Can I ask you one more question>?
JoAnn Ford: My boyfriend call a rep earlier about this and he told me that the representative on the phone informed him that the shipments were pushed back until the 21st. Does this meant that that is not true??
Brittany: That is for people who places the order on the 14th. The day that it comes out in stores.
Brittany: Wait.
Brittany: Do you remember the time you placed your order?
JoAnn Ford: OK Great thanks!
Brittany: Was it after 6pm?
JoAnn Ford: Let me check when I got my confirmation
Brittany: Okay.
JoAnn Ford: At about 3:30 PM yesterday afternoon
Brittany: Yesterday. Hang on and let me check the email I have (it is about shipments made for the phone).
JoAnn Ford: Ok thanks
Brittany: It is showing that it will still ship out on the 13th and orders placed online after the 14th will have the phone delivery on the 21st.
JoAnn Ford: Ok! Hope thats true!
Brittany: It is. I am looking at the email right now. So just be on the look out on the 14th.
JoAnn Ford: Ok thanks alot
Brittany: No prob. Is there anything else I can assist you with today?
Brittany: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
JoAnn Ford: No thanks! You have answered all of my questions.

joannsford wrote:
I understand that a lot of you think that the CSR's are not very knowledgeable about the shipment of our phones, and that may be the case, however I thought I would post my conversation that I just had with one.
I added more to the bottome as I continued my chat.
JoAnn Ford: Great! Thank you for your help.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Brittany'
Brittany: Hello. Thank you for visiting our chat service. May I help you with your order today?
JoAnn Ford: I pre-ordered an iPhone 4s. Im sure you are getting a million of these questions so I apologize ahead of time....
JoAnn Ford: But I didn't order mine until yesterday. I received a confirmation email, and a few hours later I received an email stating that my phone had shipped.
Brittany: I will be glad to help you with your phone concern today. Was this an upgrade order?
JoAnn Ford: But the link to track takes me to the USPS website and the tracking number doesn't work just yet. Do you know why this is?
JoAnn Ford: I just signed a 2 year contract and ported a number from sprint, then turned on an old VZ phone and ordered it as an upgrade on the website, but technically it is not an upgrade.
Brittany: The phone has not really shipped out yet could be my only guess. The phone is not set to ship out until the 13th.
JoAnn Ford: MY phone will ship the 13th? even though I ordered it yesterday and not on Friday?
Brittany: Yes, for pre-orders made online, it will ship out on the 13th overnight and delivered on the 14th.
Brittany: No problem at all.
JoAnn Ford: Great! Thank you for your help.
JoAnn Ford: No thanks! You have answered all of my questions.
JoAnn Ford: Can I ask you one more question>?
JoAnn Ford: My boyfriend call a rep earlier about this and he told me that the representative on the phone informed him that the shipments were pushed back until the 21st. Does this meant that that is not true??
Brittany: That is for people who places the order on the 14th. The day that it comes out in stores.
Brittany: Wait.
Brittany: Do you remember the time you placed your order?
JoAnn Ford: OK Great thanks!
Brittany: Was it after 6pm?
JoAnn Ford: Let me check when I got my confirmation
Brittany: Okay.
JoAnn Ford: At about 3:30 PM yesterday afternoon
Brittany: Yesterday. Hang on and let me check the email I have (it is about shipments made for the phone).
JoAnn Ford: Ok thanks
Brittany: It is showing that it will still ship out on the 13th and orders placed online after the 14th will have the phone delivery on the 21st.
JoAnn Ford: Ok! Hope thats true!
Brittany: It is. I am looking at the email right now. So just be on the look out on the 14th.
JoAnn Ford: Ok thanks alot
Brittany: No prob. Is there anything else I can assist you with today?
Brittany: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
JoAnn Ford: No thanks! You have answered all of my questions.
You just ordered your phone yesterday and they're shipping it on the 13th?!?! Wow. Did you just go through the main menu and talk with a customer service rep?

Verizon Scam Sales

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