WARNING - QUANTUM TV - VERIZON SCAM

So I upgrade my service to Quantum TV - based on the offer details Package for 4 TV's was $34.99 with $22.00 for enhanced services....... I had prior 1 HD DVR ($19.99) and 4 normal set-top boxes ($6.99ea)...... so was paying $$47.95 and now only needed 3 set-tops so was just extra $9.04
Justr got my first bill in
Not only is there the $34.99 4 TV Package and $22.00 Enhanced Service charges but I have 3 set top box charge at $5.99 each ad HD DVR at $16.99 ............... so paying extra $51.95 which was totally undeclared!!!!!
Plus the service sucks - continuously get jumps
Needless to say will be calling and reverting back - which bet they won't do - if not looks like will cancel.
So be warned!
Solved!
Go to Solution.

Have you called to ask?
There can be a billing overlap.
I assume you reuturned your boxes on time.
Have you confirmed receipt (hopefully you kept the tracking number)?
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

Just a heads up on verizon scam

I just wanted to give everyone a heads up that there is yet another verizon scam going around. Just got a call from (800) 888 9617 saying I have won the verizon price or whatever said I won $123 off my bill, then to log into vzw123.com. This is not real, someone just trying to rip people off.

I just received the same type of phishing scam call. It was showing in the caller ID as 800-888-9620 and upon answer an automated recording indicated that Verizon was calling about a pending $123 refund check. They indicated that I needed to visit vzw123.com and enter my account information to claim the check. The recording played twice and the call disconnected. Seems like there are a few variations of this scam floating around using a variety of spoofed caller id numbers (CSID) and a variety of websites addresses.

"74 verizon" scam alert

Beware! I had a call to my cell phone saying that I had won $74.00 and I needed to go to "74verizon.com" to claim it. The web address exists, and it looks just like Verizon -- it even has all the links to other parts of Verizon's website -- but the login screen is on 74verizon.com which is NOT Verizon. It's a scam site phishing for your login credentials.
The phone number that called was 800-922-5534, if it helps.

I got the same call today - from the main Tech Support number programmed into my contacts: 800-922-0204. I thought it was hard to spoof a phone number, so I went to the site (37verizon.com). I saw all legitimate links to Verizon's website, which I thought may be easy to recreate. I almost put in my credentials, but then I wondered why Verizon wouldn't just put something like this on their "verizonwireless.com" site. That's when I thought I should check again. There doesn't seem to be many search results for this scam yet. Be careful! Don't submit your creds unless you're 110% sure it's legitimate!

Verizon Scamming "New Phone" Buyers

A month ago I bought what i thought was a new iPhone 5. It was supposed to be new, and they told me it was brand new. But I immediately had problems with it. The phone has never been dropped, had a drop split on it, or been out of the case for that matter. So I took it in to my local Verizon store, and the representative said i had two options: either trade it in for a refurbished phone, or pay a $150 dollar deductible and get a new one. I said i refuse to trade my "new" phone for somebody's hand-me-down, and I'm not paying a cent for them screwing up and selling me a faulty phone FOR FULL PRICE!!! She basically said that I am **** out of luck. So I took it to the apple store to see if they can fix it, and they figured out the problem: THE PHONE WAS USED AND WAS MISSING HARDWARE INSIDE IT WITH BENT WIRES! I have that documented and that it would have never left the apple facility in that condition, it would have failed inspection. So I brought it back to the Verizon store, and after going back and forth with the manager, he agreed to send me a "certified pre-owned" one in the mail.... NO!!!! I just want the new phone I was "sold". He said he couldn't get me a new one because it wasn't in stock, the 5s was the only one in stock... So I said than give that to me, because you owe me a new phone! And he said he couldn't do that, but I could get another phone for full price I would have to pay. No, what you can't do is sell someone an aftermarket, faulty phone and claim its BRAND NEW!!! WORST CUSTOMER SERVICE IN THE WORLD!!! And the worst part is my family has been loyal customers for years! All I wanted was to get a truly NEW phone. To get what I had originally paid for. And it would have all been OK. VERIZON IS SCAMMING YOU... DON'T EVER BUY A "NEW" PHONE FROM THEM... I will be filing a lawsuit in Arvada, Colorado's Small Slaims Court, and get 7NEWS Investigates to do a segment on the evening news, if this isn't resolved.

Was the store you purchased the device from a corporate store or a premium retailer? What does your receipt say you purchased?

$600+ Directory Assistance charges - Verizon scam?

Background: I got the Verizon service as an internet provider, but was forced to sign on for the landline service, because they came as a package. I haven't used a landline phone in 10 years and don't expect to, I don't own landline telephones.
Issue: In January, I've noticed that instead of getting charged $60 for my internet service, I was being charged $250 in November '13 and another $250 in December '13. I didn't notice before because my payments were set on autopay.
In January I called to terminate my account, as I was quite angry that Verizon was scamming me by all of a sudden raising my monthly payments from $60 to $250. During my conversation with a customer support agent, I was told that these were "Directory Assistance" calls. I told the agent to send me a full refund, she gave me some other phone number to call. I couldn't make the call for a few weeks, because they're 10 AM to 6 PM - surprisingly the hours when I work.
I had a day off today and called the "finance" department, or something like that, to request the refund, plus I got another bill for January which was for $160. Is Verizon just charging me random sums of money?
After I called, I got transferred 3 times, and my final agent told me that no refund is going to be issues, they're legit charges and I'll be getting a $30 refund and that a supervisor is going to call me back.
Facts:
- I DO NOT HAVE A LANDLINE PHONE IN MY APARTMENT, NEVER HAD ONE. MY MOBILE PHONE SERVICE IS NOT VERIZON.
Not to mention that a person would need to make thousands of Directory Assistance calls for them to cost $600.
Dear Verizon, I will fight this, I will contact consumer affairs, I will use social media to inform the public of your "Directory Assitance" scams.

If you have Verizon FIOS for your internet and they told you you had to have landline service in order to get internet they lied to you. I just dumped my landline service and kept my FIOS Internet with no problem. I got sick and tired of getting nickle and dimed to death with all the taxes and fees - seriously Verizon - $4.50/month to keep my number unlisted - yeah right.

Verizon Scams the Mentally Handicapped

I've had cell phone service with Verizon for years. I got a cell phone for my son who is mentally handicapped so that if he went outside to play I could call him, or if he got lost, use the GPS to find him.
Back in October '11 I found out that he had been downloading games so I went into the local Verizon store where I set up my account to get them to block this feature. They didn't do it. I thought I was paying off his charges and paid the balance off last month, only to get another bill this month well over the normal service charges. Verizon customer service, in the person of Melissa 1275, basicly told me that they didn't care about the fact that they had not followed through on my request and were billing me anyway. The local store is going to try to take care of this month's charges but have told me that neither they nor Verizon are going to reimurse me back to October when I wanted this to stop.
Verizon evidently bills its clients for downloads from other services and gets a fee.
They took advantage of a mentally handicapped child and billd me for it.
So when my contract is over I'm giving up Verizon. If this is how they treat handicapped people and long-term customers I want no part of it.
There are enough other services out there, which are cheaper each month, to use.

I understand your frustration but one thing I have to point out, from your report the whole issue is how they handle the situation with you but I really do not see how they are scamming anyone because of their mental state of mind.... Your name is the one on the account and you would be the only user that they would come in contact with so they would not know anything about your son being mentally disable.
I mean no disrespect but I can guarantee that Verizon wasn't intentionally trying to take advantage or a mentally handicap user.
Also you do know that you could have blocked your son from being able to download any apps or music by logging in and going to https://nbillpay.verizonwireless.com/vzw/accountholder/uc/UCServiceBlocks.action , there is a option to block a downloads for that account for free...

So my issue with Verizon scamming myself and my 83 year old dad...

...Got taken out of the public forum - guess Verizon doesn't want to address such gross errors on their part in a public forum, and it was "escalated." FWIW, I was also censored from replying to the last post in that thread - all I could do is click it as "solved." So I now have to go and check my messages, and wait for responses. There was one response, and then nothing. I can't waste DAY AFTER DAY checking to see if Verizon responded. The issue is simple - Verizon keeps trying to bill us for an account we don't have and can't identify (and neither can they). But they were more than willing to harass my very elderly dad until he paid them for an account that has nothing to do with us. What kind of ludicrous company does this to their customers? Rapes them for money for mystery accounts, then pretends it can't find anything? Shame on you, Verizon. Let's see if this gets censored, too. I'm betting, "Yes." I want this solved NOW!

Hi AlexLTD,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon Scam Sales

Had just about enough.
Some time back, notified Verizon to keep their neighborhood sales people away from my door.
What do I see this evening? Two Verizon FIOS hucksters.
Why don't I want them here?
About a year ago, they showed up here with a story that DSL was being dropped and we needed to get signed
up for FIOS. We thought it might be a good deal, and signed up.
Only come to find out when I called in to get some more info, the whole story was bull**bleep**.
DSL wasn't going anywhere. We didn't "need" FIOS. So I cancelled it, told them not to install anything.
That went real well. They cameout anyway and laid the fiber in my yard. When I told them to get lost
and take the **bleep** fiber with them, they left the coil hanging at the interface box.
And what do I hear tonight? DSL is going away and we need to get hooked up on FIOS.
Hey Verizon reps. If your reading this, guaranteed the FCC is getting an ear-full as well.

Hate to say it but eventually those door-to-door salesmen will be right. See:
http://www.dslreports.com/shownews/Verizon-Pushing-Troublesome-DSL-Users-Toward-FiOS-118689
Articles like the above have been appearing for the last few years on many renowned technical sites. Areas where the copper is old and beat up are going to see DSL services no longer offered. Areas where FiOS is installed are going to see the DSL network struggle to provide bandwidth at night as seen in many threads throughout the Internet once FiOS shows up, and anyone who calls in reporting chronic DSL trouble are most likely going to be pushed to FiOS. Can't blame Verizon for doing so since copper's getting real expensive to maintain (plus it likes to get stolen!), on top of biting billions of dollars of investment being rejected by many. Any area not getting FiOS with chronic DSL troubles will most likely see a worse off wireless product.
Bearer of bad news, but if they eventually do force you to Fiber, see if they'll let you have their super secret package that is priced exactly the same as DSL but delivers more speed. If they can give you that, get it, but don't let them remove the copper connection from the pole to your home. That's still mandated to be there. Been waiting for years to get rid of my DSL yet FiOS has not shown up yet.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon Web Mail doesn't work Thru Third Party Internet providers including Time Warner Cable

A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable. Verizon tech acknowledged this and then said it was an Apple issue. No response. TWC says its Verizon issue

I have had this issue for 3 weeks.
Verizon says its TW TW says its verizon
Finally TW said its thier problem but they cant fix it.
I wish DSL was more dependable I would go back in a minute.
Time warner has the worst tch service.
Any one with an answer for me
Loop wrote:
A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable. Verizon tech acknowledged this and then said it was an Apple issue. No response. TWC says its Verizon issue

WATCH OUT FOR THIS SCAM FROM VERIZON

I recently used my $50 upgrade credit to purchase a new Samsung Convoy 2 on the verizonwireless website. Website price was $79.99 plus tax. After my credit, my price was $32.69 which I thought was good. Now comes the part where Verizon scams you.
They sent me a DEFECTIVE phone. Trouble with text messaging immediately. After talking to Customer Service, I was told he could not fix the problem but would send me a REPLACEMENT, along with a shipping label to return DEFECTIVE phone. I was told there would be a charge on my bill for the new phone, but a credit for the returned phone resulting in no charge. This was a LIE!!
On my bill was the original charge for $32.69 for the DEFECTIVE phone and a credit for $32.69 since I returned it. There was another charge for $141.69 for my REPLACEMENT phone. So, what I purchased online for $32.69 now cost me $141.69 with nothing new added.
When I complained to Jennifer, a supervisor with Customer Service, I was told since the second phone came from customer service, they couldn't match the website price. How can you not match your own listed price??? How can you justify charging someone 4 times what they originally paid to REPLACE the DEFECTIVE equipment you sold them in the first place?

acraftylady wrote:
I don't understand why they charged for a warranty replacement. My sons phone was defective in the first year and we took it into a verizon store and they had a used one sent right to the house and we were instructed how to send the old one back as soon as we go it and no money was involved. If they are exchanging a brand new defective phone for same model bought online why would they be charge for a replacement? Makes me really appreciate how compitent the store is I use, the customer service reps are friendly and know what they are doing. Mary
I agree. If you were receiving a warranty replacement, you should not have been credited for the return and then charged for a new phone. There should not be any charges at all involved.
This sounds as if it was treated as a return instead of a warranty replacement.

A friendly WARNING!!!!

I just want to warn any new Verizon customer and any veteran customers considering to fall for the EDGE program and any options to get a "free" piece of equipment.. The contracts are very confusing to understand when the transactions are complete and your contracts are signed and dated!.
I thought I was actually going into the store for an early upgrade promotion when I regretfully fell for the free 4G LTE piece of garbage tablet they said was "free". It turns out in the end that it cost me $50.00, an early cancel fee if I remove it from my acct. so I just have to remember to suspend the $10.00 per month usage fee if I use it, every 90 days til the contract is over. The pad it seriously not worth it. SCAMMED! Then I thought I was actually getting my free smartphone upgrade when in fact in the end I was put on the "EDGE" program and charged $299.00 for a supposedly $1000.00 phone, now being billed $14.99 a month for 2 years unless I just pay it off sooner. I feel really stupid for falling for so much all at once. I learned a valuable lesson, get all the REAL facts, go home do the research on the equipment before agreeing to and signing ANYTHING! DON'T be vulnerable in the stores!!!
One more thing I want to add, am I the only one that finds 99% of the sales people in the stores really arrogant? They just are!!!!
I have been with Verizon since 2004, that is 11 years. I am sorry for allowing myself to be talked into staying with them for yet another contractual period.
I have this piece of junk 4G LTE pad that is not worth the time and I will never go into another Verizon store to get my upgrades ever again. ALL the phones are less expensive online and you can have all the set up of the new phones activated, backed up and ready to go within 10 mins. instead of the 2 hours you find yourself in the stores being talked into something you really do not need.
I agree that Verizon coverage is great but I keep hearing about one or two others that are pretty great as well. I will find out for myself as soon as I get past this awful cancellation fee for the free 4G pad SCAM I fell for.
Disgruntled yet again

".....charged $299.00 for a supposedly $1000.00 phone, now being billed $14.99 a month for 2 years unless I just pay it off sooner."
$300 for a phone is pretty cheap. $1000 phone?????? Never seen one. $14.99 for 24 months is about right including taxes on a $300 phone though. Usually the tax is paid up front. As far as upgrading a 2 year contract vs an Edge agreement, the price of the phone should have been a giveaway. The contract phones are almost always 25-50% of the full cost and the Edge phones are $15-$25 a month depending on model of phone. As far as the tablets go, a lot of folks get taken in by that "FREE" jive, but in the end, there is paperwork to read and understand, then a signature stating the terms were read and understood.

IPad Facebook scam

Warning: There is a scam going around Facebook that promises a beta iPad to potential testers. When you sign up, you have to take a short quiz that asks for your mobile phone number. As a result, you will be enrolled in a bogus phone service for $9.99 or $19.99 per month, which you will then have to cancel and maybe ask for a refund from your phone service. I called Apple in Cupertino and was told that they are unaware of any such giveaway program. They are having their legal department talk to Facebook. If it sounds too good to be true, it is. Do not fall for this one!

rjbbrooks wrote:
Can we have an official Apple reply to this thread that we can send to all our friends who have signed up for this iPad scam?
Talk to facebook - its their website after all.

Verizon is no longer a decent company

I have been a Verizon customer for over 10 years. I even have all my home services through Verizon. A couple of months ago I was in a Verizon store with my daughter due to a problem with her phone. While there I mentioned that the lock button on my phone did not work The representative saw that I had a warranty on my phone and told me that this was a common problem and that the repair was covered under the warranty. She took my phone, looked it over and told me that since there was not other damage at all to the phone there would be no charge. I would receive a replacement phone in the mail and all I had to do was send the broken one back. I did just that. All of a sudden two phone bills later I get a $300 equipment charge. I called to find out what this was about. I was now told that they claim to have found other damage to the phone and that I was sent an email telling me that. I informed the rep that I did not receive this email and if I would have I would have demanded the phone back. The only problem was the lock button. Everything else on the phone was fine. The rep looked up my account and saw for herself that I did not receive an email. She also found the records from the store stating that there was no other damage to the phone. I was told that there were pictures of the phone. I told her I wanted those pictures sent to me. Still have not received them. The rep said she would put the paperwork in to request the charge be taken from my bill due to the fact that I was not previously told about it and was not given the opportunity to get my phone back. I was told that I would be contacted within two days about the results. Here is it almost two weeks later and I still have not heard anything. I have put the renewal of my home services on hold and will not continue with Verizon unless this issue gets resolved. This company does not give one bit of care about customers. It's all about it's bottom line. There are other companies out there. Time to look for a new provider.

Other carriers do the same. Shoot even computer parts manufacturers do the same. Been there and done that.
Ironically I am going to tell you a story about water damage. My niece had to return her phone and they said her phone was water damaged. She totally forget it was on the table when my son tip his water cup on the table. I told her I would buy her another one and she didn't care. My brother was all peeved and was going to ground her when he got the bill. I saved her behind and paid for it... A few times i done some silly stufd and broke my devixe. Sometimes I am in a rush and didn't package my phone well/correctly. This was all on AT&T and T-Mobile.
Doesn't have to be the owner of the device that damages their phone. It could happen at a party, a friends house, a wedding, or even the rain(using it during heavy rain(done this a few times myself). Doesn't have to be Verizon scamming people. Sometimes it's people trying to scam carriers for a better device. Being on top these things stand out more. Verizon may be more strict about inspecting devices so more devices don't pass compared to other carriers.
I don't pass judgment because they are big, or whatever is on the Internet because often you never get the full story and can't tell if they are genuine.

Facebook Scam Apple pages...who do I contact at Apple to tell them.

https://www.facebook.com/ApplePr0ductGiveaways
This is one of many Apple Scam pages saying they will give away
a lot of Apple things.
Its all a scam but I can't find who to tell.
They are getting tens of thousands of 'Likers' as people think
they are getting something....

I believe the quandary here is that it was not an email. These are ads within the Facebook pages for which Facebook is responsible and, since they are in the business to make money (by selling advertising space and selling your information), they do not care about the legality of an ad as long as it was paid for.
I just had to report two fraudulent transactions on one of my credit cards - and they were both for "advertising" processed and charged by Facebook. That is hilarious as I do not have (and refuse to have) an account there. I tried to find a way to contact them (and let Mr. Zuckerberg know what I think of that, LOL) and the only one I found is their physical address.
@ RUTH2802:
So, the best thing might be for you to put something on your page warning others about the scam. There is also some way to report something; however, I could not get there because I do not have an account and couldn't sign in. So see if you can find how to report fraud.

Verizon greedy

I recently downloaded a trial app (Hangman), well it stunk so i did not purchase it. A few days later I reviewed may bill I had a $3.90 overage on it, so I called customer service, asking Verizon, what was this for. She state I downloaded a trail version of hangman. But I said I did not purchase it (I don't think the hangman app was more than about $2.00's) she than told me that because I downloaded in with media, that the download charge for the trail app was almost $4.00. I think the download of the app took less than 30 seconds, if that. Anyhow I glad Verizon scammed me because my contract is up and I was just going to upgrade with Verizon, but now I am in the market for another carrier! Its not the cost it the point. I would also have to say that the costumer service was just fine, but the Verizon's policy's not only sucks but it also stupid and all the policy makers should kick them selves in the butt for being stupid, foolish and plain greedy!
I would think Verizon would want everybody to browse and download their trial apps for free, so they can sucker people to buy there apps.

It has been in the contract as long as I can remember, many reps have come on here reinforcing that wording in the contract and countless people who have ported/canceled their service have also come on these forums complaining about their final bill NOT being pro-rated OR any refund being issued. This is for people in contract AND out of contract. Of course, you could be right and it may have been different at some point. For years, this is the way it has worked, though.
Personally, I have never ported a number out of Verizon, so I have no personal knowledge.
Are you speaking from personal experience? You ported out and are now back with Verizon???

WARNING - QUANTUM TV - VERIZON SCAM

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