Verizon Telesales Business Order

I placed an order for the droid bionic and my deposit for my business, my business rep took my credit card number and said my order was good to good to go but I hadn't seen the charge on my credit card login, was wondering if it did go through, several reps say the order is fine, which I am sure it is, I guess my question is can it take a few days before my bank see's the charge from Verizon and it's possibly not a instant thing?

pearcecomputerservices, I understand your concern. Ensuring you're being charged properly is very important. Yes, the time it takes to hava a charge appear on your account statement can depend on the processing time for your bank/credit card company. I recommend calling your credit card company to ask how long does it take to have a charge appear on your account.
Please keep us posted with the status of your shipment and credit card charged.
KinquanaH_VZW
Follow us on Twitter at www.Twittter.com/vzwsupport

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Are Business Orders Processed Differently?

I placed orders for two iPhone 6+ 64 GB Space Gray phones between 3:00 AM and 3:30 AM EDT on 9/12 at b2b.verizonwireless.com. Both had estimated ship dates of 9/19. I received emails on both later in the afternoon from [email protected] confirming the orders and saying the ship dates were now 10/28.
Is there some different process that business orders follow vs. consumer orders? Does this process cause you to lose your place in line, so to speak? I'm getting conflicting information from reps. Some are saying that nobody is going to get a 6+ on launch day who pre-ordered because Apple didn't have them ready. Others are saying that the phones will ship on time after all. Some people are saying that their orders are confirmed for the 19th (who ordered identical models to mine, and in some cases, ordered after I did), and still other people are saying they are in the same boat as me.
I have this sinking feeling that business orders require a certain amount of manual processing, or at least mine did, and that this is somehow bumping us to the back of the line! I didn't get up at 2:50 in the morning to have my orders thrown to the side for manual processing and delays!
Maybe a Verizon rep who understanding the business customer ordering process can explain?

Hi JeffreyManwell,
Welcome to the Best Buy forum, and thank you for posting!
We do accept orders on the Saturday and Sunday; however, we allow a specific number of business days for an order to be processed and shipped. With that being said, an order placed on Saturday may not be processed until Monday. As far as Facebook, we do actively monitor Facebook daily and respond to emails within 1 to 2 business days. Let us know if you have any other questions.
BestBuy.com - Shipping Costs & Timing
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
Then I called the local store where I had purchased the phone. The person who answered the phone had learned all the proper stock phrases, but was not familiar with the issue, stated that there were no customers in the store, and I should go there in about an hour when there would be more staff. He suggested dialing *411 from my phone (which was locked). Then he gave me a number to call Verizon, which he had to look up, and it took a minute or so. The number was (removed). That is an internal number for employees and contractors and requires a code to access, obviously not designed for customers' use. He finally cut me off by stating that there were a number of customers in line waiting for his attention!
After researching all my papers I found 800-922-0204 on my bill. The automated message suggested a hold time of 5 minutes, it took 20 minutes for a Customer Service Representative to pick up, and then I was referred to technical assistance. The hold time was announced to take 5 minutes, after 12 minutes I finally was connected.
Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Verizon Small Business Customer: Top Star International

With summer just around the corner, people’s thoughts turn to vacation and travel. As an avid traveler myself, I was eager to speak with Leo Zheng, owner of Top Star International in Flushing, N.Y., about his business, how he got his start and how Verizon’s small business services help him run his agency.
Leo’s firm can book airline tickets, cruises or tours to anywhere. He gets many of his customers the best packages to Asia or Europe – the most popular destinations.
Located in the heart of a diverse neighborhood, Leo is proud to serve his customers in both Chinese and English. He added that, while he advertises his business in local papers, he gets most of his customers by referrals.
During my visit, Top Star International’s phones were ringing off the hook, and Leo’s team was constantly online to check the latest packages and prices. It was clear that reliable voice service and a fast Internet connection from Verizon were crucial in helping Leo operate his business.
Leo shares more about his travel agency and what sets his business apart in this video.
If you’d like to be profiled in a future Verizon Small Business Ready video, just let us know.

Hello all and thanks for your interesting and thought provoking posts.
I intend raising the issue of Skype's approach to the business community with the Company shortly and will use the points you have raised here as examples.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

IPhone 5 Business order... Awaiting inventory

My business order for the iPhone status still says awaiting inventory but had an expected delivery date of 9/21. Does anyone else have a business order and if so have you seen any movement o the status? Thanks

@mattyb1978 - Did you receive your confirmation/tracking number also? Hopefully you received it! Let us know.
NicandroN_VZW
Please follow us on Twitter : @vzwsupport

Verizon cancelled my order still haven't refunded my money!

So ordered the iPhone 5s back in september. Long story short they ended up canceling my order but look payment on october 6. Verizon cancelled the order on October 22. Never told me until I called to see what was going on and I was told it was cancelled and asked if I want to reorder it. I said no just refund my payment and Ill buy it when it is available in store.. It is now November 18 and still haven't refunded my money! Just thought you people should know how horrible Verizon has been during this iPhone 5s ridiculousness.

Just call the credit card company and do a charge back for the amount verizon owes you.
Just that simple.
Good Luck

Will Apple be doing Verizon iPhone pre-orders on 2/3??

I know Verizon will be doing the pre-order on 2/3, but I have a large Apple gift card to use. So my question is will Apple be doing Verizon iPhone pre-orders on 2/3 as well? I couldn't find the answer to this anywhere. Thanks guys.

Based on this link, you will be able to.
http://www.apple.com/iphone/notify-me/
If not, wait a week.

Verizon Fios business internet speeds. Higher then 150/35?

Does anybody know if Verizon offers anything higher then 150/35 business internet speeds? I called them on the phone and all I got from them is "Oh I don't know if there is anything higher you'll have to call this number" and It will not let me call that number if I don't have an account number. So does anybody on here know if they have anything higher then 150/35 for a fios line. I mean I would think they would its fiber?

lou61166 wrote:
No at the moment this is the highest bandwith they offer,not available in all areas even where fios is,it has to be ordered as a stand alone,no bundles offered,would require you to upgrade your ONT,and router.if you already have Fios.
You can now add it to bundles in those area that have it.

Business Orders Now Shipping

Ordered my iPhone 4s at 3AM last Thursday, but after the order completed, Verizon did not ship them until today. Just got off the phone with Business Support and got my tracking number (it has not posted online yet).
If you are a business customer waiting for a tracking number, call business support now and see if you can get your tracking number.

Mac Pro 2.66 CTO received 5 weeks ago:
PIONEER DVD-RW DVR-112D:
Firmware Revision: AC08
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2000 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW, +R DL
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No

Verizon iPhone pre-order!!

Dear, Verizon
the suspense is killing me LOL I can't wait for the Verizon iPhone is there any way you could make the pre-order date earlier?? I would feel so much better and be able to relax if I knew my pre-order was in already and just wait for the shipment confirmation. Just a though thanks.

just a few more days till we have details friend!
Dont worry though. they are doing this a lot differently than they previously did in the past.
Take the droid x, first come first serve on....150,000 units...debacle
Iphone will have several million available on launch. if it was anything like att, pre orders will sell out in about 16 hours and feb 10th, you will have to wait in line but it will take 2-3 days to sell out then.
If you cant get a iphone on the 3rd, i suggest hitting up a verizon corp store that is in a small town and get their midnight, they will open at 7am for the iphone.
best of luck

Verizon 411 Business Listing: White or Yellow pages?

Hi-
This is first post and I hope I can get some help.
I have started a new emergncey business and I want to get on the Verizon 411 National Database.
Almost all of my calls would be first time customers because it is emergncy calls and people
would be calling and asking for a general listing and not asking for my business by name.
Do I want to be in the "white pages" or the "yellow pages" of the Verizon 411 National Database.
Thanks you for your time!
Donny

I talked to someone in Customer Service and got a run around. I KNOW it
can't be changed in the paper directory but CAN in 2016 Yet....I was told
it would be changed 3 yrs ago. So how can I trust ATT&T to do it? In
fact, I was NOT listed in the white pages directory 3 yrs ago as far as I
recall so I don't know WHO authorized this listing except maybe the
business owner at Catherine Ct. who could be getting MY patients? At least
MY bus. # is listed!
My proposal to Customer Service was to GET THE LISTING OFF ONLINE white
pages and Yellow Pages...NOW!! I see it's still listed under Catherine Ct.
after a week. I will continue to check and check and check. This is
uncalled for after this period of time! My IT lady went thru ALL the
websites, listings, etc. where I was listed. I personally had cancelled
the YP ad and the lady was very understanding and I have not been billed,
thankfully!! I would think with the 'wonderful' world of computers, this
should never have occurred.
Ellie O'Steen, LMT

Verizon screwed my order!

Hi,
I ordered a 4S on 10/18. Payment was being made to my personal card; all details taken, and all accurate. This way, I would not have to reimburse the company.
However, yesterday I got an ambiguous email that my order was 'on hold'. I called, and found out that the payment had been denied. The CR who I dealt with had put the company name against my personal card; leading to a denial. I was floored! I told them to just bill it to the account (and I would reimburse the company) to speed it up, but they I got an email from a CR telling me that because of the issue, and I quote "other orders were shipped out in advance to this". My new date is 11/4. When I log in, the payment still says it has "not been taken". I'm basically in a 7 day long holding pattern - again.
I'm *extremely* dissapointed. Despite being a loyal customer, there is absolutely NO effort to fix it and get the device out to me today, to make the 10/28 date. It is not the waiting that is the issue, but the despicable ethics at play. I had a friendly CR who basically couldn't do anything. Why am I waiting another week because of VZW's mistake? It's absolute insanity! This is a complete organizational disaster.
A business customer, in excellent standing.

Are you not able to just go to a local store and purchase one (asuming they have them in stock)? This would eliminate the wait and would ensure proper payment in person. The issue, although a mistake on the end of the rep inputing the info wasn't intentional and was not a case of gross negligence. Apparently you were ordering through a business and the way the account is set up it's possible that the company name was automatically generated in the space for cardholder's name. It's disappointing but it could be worse...you could have to wait much longer than you will...plus you might actually get the order before the date qouted. Many have. It wouldn't be fair for another customer to not get their device so that you can receive yours first if thei billing situation didn't have any errors to cause a delay for them. In the future, if purchasing in store or online isn't an option for you it might be best to just do as you ended up doing...bill to company and immediately pay the amount back...to avoid another issue like this. Good luck!

Pricing data not geting picked in business orders

Hi All,
I am facing an absurd issue related to pricing. I have maintained all settings for orders, pricing, sales area, item categories etc.
Yet when i try to create an order and enter the product, the pricing does not get picked?
I tried alot but dono what is going wrong.
If anyone can help, that would be great....
Nicol

Nicol,
Going by your words that you have maintained all the settings, I wont challenge that.
However I would like you to check one specific setting in item categories.
In item category customization, check settings for pricing relevance. Make the relevant setting.
Just a thought though. Hope this helps.
Julius

Why does Verizon try to force me to agree to Verizon Selects in order to sign up for Verizon Rewards?

When I try to claim my points, it won't move forward until I agree to Verizon Selects, to which I will never, ever agree. How do you get your points without giving up any semblance of privacy?

Because that's how it works. No such thing as a free lunch. If you don't agree you don't get your points.

Business Pre-Order? No shipping for you!

Guess what? If you pre-ordered your iPhone 4 at 3AM last Thursday, you are not getting your phone until the end of this week. Why? Verizon decided to prioritize consumer orders over business orders, but did not tell anyone. They really should have come clean and said the pre-order period is just for consumers. But instead they just let us lose a night's sleep for nothing.
If you ordered your iPhone through a business account on My Verizon and have not received any shipping notice, please call business support to complain.
If you ordered your iPhone through a business account on My Verizon and HAVE received your phone, please let us know!
Thanks!

I'm just going to cancel my pre-order. It's apparent that pre-ordering from iTunes is just not worth it -- this is NOT the first bad experience I've had with it.

Verizon Telesales Business Order

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