VERY UNHAPPY with multiple issues concerning my account.

I have been a Verizon customer for about 3 years now, and I was out of contract after my first two years, and when my iPhone started having issues last month, I took the plunge and purchased another phone, a Galaxy s5, last month, and went back in contract. I am unhappy with MANY things right now:
~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
~Guess what? SHE didn't send me the form, either.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
If you are adding all of this up, here is what I am currently out:
~$50 rebate because two people promised to give me something and didn't, and it ran out.
~$27 for a phone charger I said I didn't want, but was thrown in on the sly with my phone box/phone case/accessories last month with my phone purchase
~Insurance I said I didn't want (I did get this rectified)
~Approximately $324 in company discounts over the past year, and $50 company discount on my phone that I just purchased last month.
This is at least $451 of charges that I have paid for, but shouldn't have...and I get no apologies...just the run around from customer service reps and reasons why they can't help/won't help me. The only person who has been helpful was the phone rep who removed the insurance I didn't want from my account.

~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
Any problems with an iPhone must be addressed to Apple. Verizon can't touch your iPhone for service.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
Before you left the store you signed a receipt for the sale. Why didn't you read it?
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
I agree it's inconveinient, but I can't see a way around it. You certainly should call and inform the store of the error and that when you can you will return the charger and expect credit.
~Guess what? SHE didn't send me the form, either.
Rebates can be printed online.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
Also would have been fixed if your read your receipt. Can also be removed from your account online with no need to call customer service.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
Rebates are based on purchase date.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
They are not responsible for you not taking the discount and they never discount phones, only service.
One customer to another, you have no basis for these complaints. I do applaud you for buying your phone outright. That way you also can keep your line discount. ( or have you requested the line discount? It isn't automatic )

Similar Messages

TS1398 I did everything you are recommend to do and still cannot connect to the network. "Unable to join network" shows up even that is a university network working for other users - students and staff. I am very unhappy with my new iphone 5 :(

I did everything recommended on apple store support site and still cannot connect to the network with my new iphone 5 but my co-workers and students (I work for the university) can keep connectivity all the time. I am very unhappy with my new phone

Be patient, Apple is coming out with a update soon, its been reported that they have sent the update to the carriers to test, which means it will be soon. And is suppose to address this issue.

Very unhappy with iPhone 5. Please help.

Hello,
I really hope someone can help me because I am very upset with my new iPhone 5. I had an iPhone 4 for quite a while and it worked great, no issues, ever. I got my iPhone 5 yesterday and have wanted to throw it out a window ever since.
It was fine until I tried to sync it to iTunes (yesterday evening).
I had to download the latest version of iTunes, so I went ahead and did that yesterday before syncing. I also downloaded the latest iPhone software update so it should be all up to date.
The last time I synced my iPhone 4 (yesterday morning), I had no problems. No photos were loaded on it and only a handful of apps I use every day (My Fitness Pal, Pedometer Pro + GPS, Facebook and Pixlr-o-matic) and a handful of songs that I purchased from the phone. This has been how every sync I’ve done with the 4 has been for months. That last sync with the 4 worked fine, no issues.
Got the new phone and the guy at the AT&T store activated it and downloaded the latest software update etc. for me. Said it was good to go. It looked okay, all my contacts were there etc. Obviously none of my apps were there but I just went to the app store and my purchased section and grabbed these 4 apps in particular.
I thought it was really cool that all the photos in my photo stream on my iPad were there too. I found this feature to be great.
Got it home and synced to my computer and ran into the following issues (and I don't know why this computer auto-formatted this so they all say 1 and I'm too aggravated right now to manually fix it ):
Text messages I received and sent in 2011 showing up in my messages section. Why??
Even though the last time I synced my iPhone 4 I had no photos, this sync suddenly wanted to sync 6000+ photos to my phone. I unchecked all the folders in iTunes--- but before it would let me do that, it made me sync all of these photos first. I then had to sync it again to get rid of them all. Currently, there are no photos on the phone which is good HOWEVER, it also got rid of the Photo Stream that had been there which I wanted there. I did not check or uncheck anything for that, it just disappeared. Why?
Apps I haven’t used in a year synced to the phone despite not being checked off. I had to manually delete them from the phone. I really only use 4 apps regularly and these have been the only 4 apps on my old phone for months. Why did the sync revert back to stuff I haven’t had on my phone for like a year?
Pedometer Pro + GPS… all my data (3 months worth) is gone. It took 3 tries to get it to sync the app itself but I had to start it over from scratch. This could be an app issue but I can’t find any support anywhere for it to find out. I’ve never had this issue with my old phone, despite syncing to iTunes frequently. The data always synced.
Pixlr-o-matic…again, this could be an app issue but all my in-app purchases (a lot of $$ worth) are gone and it expects me to buy them again. Never lost them during software updates or syncs on the old phone. I found support for this app and no one seems to be able to answer the question.
It also randomly selected a background photo to use that I haven’t had on my old phone for like a year.
My wifi at home no longer works. Even when I enter my password. It worked when I first got the phone home and went in and put the password in for my wifi network at home. But as soon as I synced it, the wifi stopped working and now it won’t even take the password.
Same thing with my email. They set it up for me in the store and it worked but now, after the sync, it doesn’t.
I’m frustrated and baffled (and missing my old phone). I don’t even know if I’m describing this correctly. I’ve spent the entire night searching for answers and can’t find any. At this point, I think I might just return the 5 and have them reactivate the 4. Unfortunately, this phone was a gift and I cannot feasibly get to the store where my dad and I picked it up yesterday for at least two weeks as my dad (and the store) are about 2 hours away.
Before I make the 2 hour trip to return it, is there ANYTHING I can do to fix these problems?

https://discussions.apple.com/docs/DOC-3763

Need assistance with multiple issues with several G5's

Hello All,
I need to get some assistance with some issues that I am having with several G5 Dual’s
I just started a new position and I have 4-G5 Dual’s that are in various states of disrepair. Normally I would call Apple support but they did not purchase the extended AppleCare packages for any of the G5’s theu purchased and they are ALL over a year old now. Any suggestions would be greatly appreciated.
G5 number 1 - Has its fans running at full output all the time. Could this be a firmware issue?
G5 number 2 – Had it’s logic board replaced by one of our company computer techs and now at start up gives a long tone then boots to white screen with a command prompt. Requiring me to either type “mac-boot” or “shutdown”. If I continue the boot process the machine just goes to a gray screen and stalls. I researched this yesterday and tried several solutions I found here but to no avail. Seems to me that past of the issue is that it is stuck looking for a firmware upgrade. How do I get past it?
G5 number 3 – Mac seems to boot correctly but when you click on the Apple icon in the upper left hand corner the Finder blinks out and then comes back. It does this every time we try to go to the Apple menu. We removed the original hard drive and installed in a known good drive, our tech drive with a G5 image, rebooted the mac and the same issue occurs with the Finder.
G5 number 4 – This unit boots to black screen with a Unix command prompt displaying “root#”. Any thoughts.
Thanks
Paul
G5 Dual Mac OS X (10.3.9)
G5 Dual Mac OS X (10.3.9)

Apparantly someone not certified to repair them messed them up.
Tell bossman it would be in his best interest for you to take them to a authorized Apple Repair and get it done with.
Tell him that Mac's rarley screw up hardware wise and there really hasn't been a great demand for skilled repair techs outside of Apple.
If your worried about your job, tell him you can take care of the software, training, minor hardware and networking end of the matter. Which, luckily for you, are longtern and ongoing needs. You can tell him that.
There's nothing wrong in admitting you don't know how to do something and keeping your job, than to be unable to fix them and lose your job.

I am very unhappy with Verizon's service

I'm so unhappy with Verizon. They offered to me "add a new line on verizon edge and get 100$ bill credit on you bill" and i got confirmed by two reps online that i could get it, i just had to go into the store and after a complete waste of an hour of my time, they turned me away. I'm constantly losing service, their customer service reps are rude and disrespectful. They always forward me to other reps who then forward me to other people. I am about to switch to Sprint or AT&T, because it's getting to be too much of a hassle. They add on misc charges on my bill.
It's sad that Verizon used to actually be number One, now they're just as poor and rude as T-Mobile.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

Long Time Customer Very Unhappy With Latest Service

First off, I've purchased at least $15k-$20K worth of my electronics at Best Buy over the last 10 years...5 flat screens, a Bose sound system, washer and dryer, a Samsung refrigerator....all without problems...until my most recent purchase. I can honestly say it has been the worst experience I've had in retail ever.
I purchased a Frigidaire FGHS2655PF5A on Feburary 13th, and it arrived quickly on the 16th. It didn't take long for the frost to build up and the internal fan to grind so loudly that it overpowered the tv sound in the next room so I called customer service on March 8th (the problems started earlier but I had other issues going on that took my time). Little did I know that Best Buy's return policy is 2 weeks. That seems really short for a $1,300.00 purchase. So I'm 6 days past a very short window to begin with and they offer to send out someone from Geek Squad to take a look at it. Personally, it sounded bad enough they should have just taken it back but I was given the "no exceptions" line several times, so I accedped the Geek Squad help.
The gentlman that came out was incredibly nice and professional, but he couldn't fix the problem. Apparently the first person I spoke with on the phone wasn't listening to the problem and sent a completely unrelated part, so the repair man ordered the right one and came back the next week to install it. Unfortunately it didn't work, and I still have crazy grinding and frost.
I called the repairman and he in turn called back at the office to have someone call me to schedule a new appointment. I had a voicemail from someone who said to call back to Geek Squad, and that he had an open ticket for me to schedule more help.
I called in tonight (April 14th)at 7:50 PM PST and got an incredibly unhelpful individual who said "Oh I see the ticket but I can't fulfill it. We were never supposed to even help you the first time" I responded "Well you kind of didn't, hence the reason I'm calling back, but are you telling me you won't send someone out to fix this broken refrigerator?" He said he would check with his manager and put me on hold. Five minutes later he said his manager denied the request. I asked to speak with the manager and he told me "It will be a long time, she's busy and I think she just left the floor" I asked him for his ID number or last name for reference and he said "I can't give you that information" Then I asked him for his supervisor's name "I can't tell you that either". I told him I'd wait for her to be available. 10 minutes later he came back and said "She's still busy, do you want to wait?" I said "Absolutely". 10 minutes later, he came back and said "I've been instructed to schedule someone to come out but I'm not doing it under my name so I don't get in trouble. My manager said that she was going to take too long and didn't want you to wait so I could submit the order"
So here's the situation I'm in. Long time customer, horrible experience that hasn't been indicative of all of my experiences, but this one was terrible. In the past I've had nothing but great things to say about Best Buy, but given the incredible frequency of how obnoxiously loud my refrigerator is, I have a story that I will tell everybody that comes into my house and asks "what the heck is that noise?".

Hello Jmcc084,
Welcome to the forum. In our household of 5 (sometimes 6 when my son is home from college), I could not see myself being without a fully functioning refrigerator. Also, the grinding noise sounds dreadful. I can completely understand your frustration, and I'm very sorry to hear how many troubles you've encountered to get it repaired.
Using the e-mail you registered on the forum, I was able to locate the service orders for your refrigerator, and I will be reaching out to the appropriate team to gather more information. I will be following up with you as soon as I have more details. In the meantime please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

ICloud with multiple users on on account

My daughter and I share an iTunes account. We recently updated all our devices and activated iCloud. Now her iTouch is getting my phone's text messages. I've tried deleting the contacts off her iTouch and changing the mail settings. Nothing seems to work! Any ideas?

I share this frustration. Over last weekend I needed to leave my computer at home while we went across the country to visit family. I found out there I needed to access my computer and finish an item before I was to return. We brought my wife's MBAir with us just in case, and good thing too. Either way, I was required to sign out of iCloud for her, then sign in as myself. This deleted all her iCloud contacts, calendar, mail, etc. Then it had to reload mine, then when finished i had to do that process all over again for her account. It would seem a quite simple task to allow multiple iCloud accounts to view a set of computers set to any of the iCloud Apple ID's. There is a function similar to this on my TimeCapsule. I can put both of our AppleID accounts onto that device and both of us can see our TimeCapsule and all attached storage while away from home (brilliant by the way), great for accessing movies I have stored on the TimeCapsule. Any results on how to make this work? Thanks

Very unhappy with new podcast app...how can I get podcasts back into normal music app or possibly go back to iOS5?

Just "upgraded" to iOS 6.0.1. Thanks to the new "Podcast App" I can no longer keep my podcasts combined with my music. I don't want access to search new podcasts, but seems like I'm forced to have access to this section of the iTunes store as it comes with the podcast app, even when the iTunes store is turned off in the Restrictions section under General Settings. I can probably tell iTunes that my podcasts are really "music" by using the "get info" option in iTunes, but then it won't let me listen to it at double-speed, which is the only way I listen to podcasts. I'm very frustrated. Is there anyway around this or a way to "downgrade"?
If any Apple folks are listening please give us the option of how to listen to our podcasts. It's pointless to have to download one more app when it worked great the way it was. What is the point of separating them??????

"in which case it will" force install the app ... So Yes iTunes will force install the app as I said. My gripe is with Apple yet again forcing a change onto their customers. I use iTunes for sync, so no matter how many times I delete the crappy app it will be forced back on me at the next sync. Most apps have a "remove" option in iTunes but not podcasts. Again, there is no way to stop that I can see. If you know a way to stop this iTunes behavior please document it here. Thanks at least for these forums for aggrieved Apple customers having a chance to find solutions to these issues.

Long time customer and am VERY unhappy with Verizon.

At the end of June, my contract for 2 of our phones was up. I called in to lower my plan to something more affordable. I had been on the 1400 minute plan with grandfathered in Unlimited Data for over 4 years and my bill was about $239.00/month. I have was told at that time that our three no-contract phones could get Unlimited Talk/Tex and 4G data plan for $145.00. So I agreed to that and hung up. One week later, we went to a local Verizon store and upgraded 2 of our phones. The salesperson NEVER told us we were giving up the discount per line since we were going back on contract. He never told me we were not actually ON a 4G plan, but apparently a 10G. I received my bill, and it was MORE than I used to pay. I called Verizon on the last 2 or 3 days of July, and was told I wasn't on the plan I asked for and that there was no such thing as a plan for $145 for 3 phones. I told her I would not pay for 10G when I didn't need it, I had ordered a 4G plan. She said she would investigate and call me back that Friday (Aug 1). She did NOT call. I called today (Aug 4) and talked to someone (Wallace) 40 minutes explaining the situation, and we got cut off. He did not call back so I called again and finally got Amber - she fixed my plan the best she could down to about $178 per month.
I would have NEVER given up my unlimited data plan if I had known all this would happen, and I would have NEVER got new phones and went on contract. Now I am STUCK with a 2-year contract or pay $340 PER PHONE to terminate because it is over 14 days.
This is SO WRONG. It is THEFT and DISHONESTY. I was told one thing, given another, then no disclosure of what would happen if I went on contract, and then I find there is no such thing as $145 for the 3 phones.
Verizon needs to FIX THIS! I would LIKE to cancel my contract for good. But I would have to pay $340 per line and this is WRONG when they are the ones that messed up. I do plan on reporting this whole incident to the Better Business Bureau today, although I don't know if it will do any good. NO ONE would let me speak to a Supervisor!!!!
I am LIVID and I deserve to be treated better. Always paid my bill on time and have been a good customer.

There seems to be a lot of confusion here.
First of all, with your 3 NO CONTRACT smartphones you CAN get 10 GB of data on More Everything for $145. 10 GB of data = $100. Add in the line access fees for 3 smartphones at $40 each for $120. That is a total of $220. Subtract the line access fee discount of $25/line for being out of contract $220 - $75 = $145, so you very well could have been on a 10 GB More Everything plan for $145. You must sign up manually for this discount in your MyVerizon account, though. I don't think it takes effect automatically. Simply sign into your My Verizon account and under change features, add the discount.
When you upgraded your phone AT A DISCOUNT, you are no longer out of contract as you must sign a new contract and therefore LOSE ELIGIBILITY for the line access fee discount. Your bill will go up by the $75 discount you were receiving an no longer qualify to receive. This is not something that Verizon must tell you or even should tell you. They are only required to tell you that you are signing a 2 year contract for each upgrade. It is up to you to realize that you will not get a "no contract discount" if you are under contract. That just seems common sense.
There are a couple of thing you can do. It sounds as if you did not manually add the discount for the "no contract line access fee". Since you only upgraded 2 of your lines, you can STILL get that discount on your "no contract" line as long as it is a smartphone on that line. The discount will be $25 if you stay with the 10 GB data allowance. Your bill then should be $195 + tax/fees.
Another option would be to lower your data allowance down to the 4 GB data plan you "thought" you were getting. In that case your line access fee discount for the no contract line will drop to $10, but your data plan will only be $70 instead of $100 for the 10 GB allowance. In this instance, your bill should be $180 + tax/fees.
Of course if you receive any discounts through your employer, that will come off the data allowance charge.

Business with multiple iPhones different iTunes account users

Hello, My office has a difficult situation and I'm hoping you can help.ANY advice or pointers are appreciated. Here's the situation:
We are a small sales office with about 5 employees. My franchise owners have supplied iPhones to each rep. We recently had 2 reps quit. They gave back their iPhones but we can't get the contacts off of them since they are registered to those reps' personal iTunes accounts. I need a new iPhone but they're waiting to get me one until they get the following situation figured out to prevent this problem in the future...
How do we get the contacts off of the iPhones and into one central iTunes account?
If we need the usernames and passwords (like I suspect) then will we be able to grab the contacts and copy them to one central computer? Then they can change their passwords and have that computer deauthorized?
Is there a special way we should set up a new iPhone to prevent this frombeing an issue again?
Anything else we should be aware of?
This is a big issue and I'm hoping to get your feedback! Thank you!

Add an exchange account (I'm not sure what other accounts would work, I've done it with Exchange/Outlook) to the phone you want to get the contacts from. After the account is added go into Settings>Mails,Contacts, Calendars and scroll down to the bottom and select Import Sim Contacts. You can then import these into the email account

HT204088 I believe I got the short end of the stick due to the time I resolved the issue of a refund from Paypal and I lost the offer of an 25% discount on a $50 I-Tunes card, this have left me very anrgy with the issue.

The issue is above, Iwas to buy an I-Tunes card of $25.00,but then wanted a $50.00, but due to I not processed a refund that I believed to be automatically, I could not purchase the I-Tunes card, because of the delay of finding what was wrong with the purchase with Paypal because of an refund that was issued due to a book that I did not recieve for two month of $5.00 and by the time I resolved the issue the offer was to late and for this reason could not buy the $50.00 I-Tunes card and have decided not to buy any more I-tunes card at all, because I got the short end of the stick and I am very angry to the two companies.

Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
Anyway thank you very much for your time and effort!!!!

[locked] VERY UNHAPPY with Adobe Customer Service

I used Live Chat earlier this afternoon with some questions I had about my serial number and had a very good experience. Then, when I later came across some technical issues with installing one program in my Suite, using Live Chat - which I much prefer - was not an option. So I called the Technical Support line. Pushed all the right buttons and was thrown into muzak hell for THIRTY minutes after which I hung up. There are no messages telling you to continue waiting for a technician, there are no messages telling you what your remaining wait times. Even offering a call-back would be great. So, assuming I was lost in space somewhere, I hung up and called back, where I waited in Muzak hell again for another 25 minutes until finally someone answered. He was, of course, very difficult to understand, didn't understand anything I was saying...and then he wasn't able to offer me ANY SUPPORT. He told me to come to the forums!!! Are you kidding me?! I have to go to a discussion thread to find out if anyone has any suggestions for what my problem might be?! THIS IS RIDICULOUS. I don't even know if this is the right place to complain but there doesn't seem to be any other place to express my disgust with your customer service. Everything on this site is for a specific product or Adobe.com. YOU NEED TO RETHINK YOUR CUSTOMER SERVICE PRACTICES, ADOBE. You have one extremely disgruntled customer, who still doesn't have Adobe Acrobat Professional on her computer.

Welcome to the world of Adobe.
Here is a link to the forum you seek.
http://forums.adobe.com/community/acrobat/acrobat_windows
I hope they can help you out as Adobe CS is clueless.

I want to create an iPad app with multiple issues of the same magazine inside it

I want to create a digital magazine for iPad. I know with Digital Publishing Suite I can create apps for iPad.
But there is a problem. Is not clear in the website if with the Single Edition I can create an app that contains all issues of the magazine, or if I have to create a new app for each issue of the magazine that I want to publish.
Could you please get me out of doubt?
Please, I need a quick answer. Thanks in advance!

This should help:
http://boblevine.us/digital-publishing-suite-101-single-edition-vs-multi-folio-apps/

Really unhappy with Bold issues with freezing and Verizon not backing products

I started a discussion on the issues I'm having a few weeks ago, and things are getting worse. I bought the Bold online just over 2 months ago, and really liked it at first. I started noticing that it would freeze up and the only button that would do anything is the screen lock button. When the phone would lock up, pushing the screen lock would shut the screen down, but nothing else; the phone would be totally frozen. I would have to take the battery out and reset the phone. This started happening more often, so I decided I would return it, but when I looked at the paperwork, it said that I had just a few weeks after receiving it to return it. Of course this time had already passed so I can't return the phone.
The problem is now happening 3-4 times a day, and usually at the worst possible times. I'm also having problems with when I place a call, it goes through, but the person on the other end can't hear me.
Its pretty sad that a company will take phones back, "repair" them, and sell them as refurbished, but not back them for longer than a few weeks. I was surprised to be told when I got the phone that insurance wasn't offered on it, and now I know why that is.
I've learned to never buy refurbished again, especially if the company doesn't back its product. My options now are to spend another $200 for a phone on top of the $100 already spent, or move onto another provider. My wifes contract with Sprint is almost up and we were going to move her to Verizon, but it maybe the other way around.

Hello everyone, there recently was a software update for the Bold that was supposed to address a lot of the audio issues.
If you have updated and are still having audio issues, or any other issues such as freezing devices, please let us know. The new software version is: 7.1 Release 1737 (App: 7.1.0.580; Platform: 5.1.0.429),
Thank you,
NicandroN_VZW
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I am very unhappy with Apple response to wifi problem. Has anyone had a positive response?

The wifi function has stopped working on my 4S. I see this is a common problem that was caused by Apple with the 7 software. Has anyone gotten satisfaction from apple?

Have spent 1 month trying to get a resolution to this problem and Apple seem to be behaving in a profoundly unprofessional manner. My own phone (14 month old – so outwith warranty) failed the day of the update to IOS 7.0.4 and on checking with a techie colleague discovered his had failed as well. I'm assuming the new software is overdriving the Wi-Fi chip which then overheats causing solder-joint degradation. The only fix is for the chip to be re-attached by very sophisticated SMT flow-solder technology - a bit beyond a "man with a blowlamp".
Apple should NOT be responding with an audible note of surprise when you phone support with your problem when the forums are inundated with countless examples of a problem which has obviously been caused by an IOS upgrade which it would appear is inappropriate for their current iPhone models.
I was hoping for a “special upgrade or replacement offer” for victims of this problem – but cannot wait any longer, so have reluctantly opted for a Mail-In Exchange/Repair. A recent convert to Apple products – 2 Write-Off phones in three years is getting seriously expensive for me! If Apple don’t respond more positively this will I fear get seriously expensive for them too!
Regards

VERY UNHAPPY with multiple issues concerning my account.

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