VOIP Dial out issues with SRP547W

Hi All, this is my first post so I appologise if I have posted it in the wrong place up front.
I have recently purchased an SRP 547w replacing an 877w and linksys pap2t voip box.
I have 1 major issue at present - no matter which number I dial, I cannot ring out. I get what appears to be an engaged tone.
History: I used to run the linksys papt2 behind the 877w and it worked without issue. Ports opened and forwarded were:
udp 5060-5061
udp 8000-8001
my SIP port is 5060
the RTP ports are 8000-8001
I know this works on the SRP547 as without them, I cannot make any calls into the system.
These settings worked perfectly on the PAP2T; I have copied them across to the SRP547W and opened the same ports. I can call VOIP device on the specified number, but still no dialing out.
The 2 main differences I can see on the new device 1) The VOIP is integrated into the router so I'm not routing traffic in exaxtly the same way as I was with the PAPt2 and the second being that the SRP547W also has the ability to connect a PSTN line - which I do not have.
I wonder if this has anything to do with the issue?
For the record, I have diabled the firewall - same result; additionally, if I connect the PAP2T to the SRP547 and forward the ports (or enable UPNP) then I can actually dial out which means I think its safew to say that my issue is within the SRP547W.
I can conrim that the SRP547 does 'hear' the tones from the phone. When I dial certain numbers (to force certein codecs) the system responds to them.
If anyone else has had a similar issue, could you help me out with some direction?
I'd post logs, but I'm not sure how to get them off this device (yet) - I've only had this device for 4 days.....

I forgot to post an update.
Get this, I figured out the problem and it was Sun Rocket.
They did a firmware update over night that caused it to break.
After about three months of working with Linksys, Comcast and Microsoft and tyring everything I was told. It still failed.
Then after another month, I finally was contacted by an engineer from Sun Rocket who was giving me advice over everything we already tried.
I asked him if there was a firmware update from the date I put the complaint ticket in. He checked the database and sure enought, that is what it was.
Their firmware update did not work well with the Linksys router. He rolled back the firmware and now it works perfect.
The SunRocket tech said he put me on a list of Sun Rocket Gizmos NOT TO update firmware.
Well , about 2 months later, they updated it by mistake and now I am going through the pains with SunRocket all over again.
I told them how they fixed it but the Level 1, 2 and 3 techs don't seem to know how to roll back the firmware and they did not have any notes from the engineer on what version to roll it back to.
The the root cause was SunRocket's Gizmo.
Trust me, I've tried chaning the MTU to remoting in to the Sunrocket Gizmo and change the bandwith settings ect ect. I've been through the ringer and I still have problems with them.
The SunRocket Gizmo can not handle the high bandwidth like the linksys router can.
Good Luck, I only have SunRocket for another month and I am thnking about going with Vonage or Comcast.
Here is a picture of the SunRocket Gizmo I am using.
Message Edited by TheInfamousOne on 01-05-200709:56 PM
Message Edited by TheInfamousOne on 01-05-200710:00 PM

Similar Messages

Dear Apple, Have you fixed the 'Time out' issue with airport? It now happens to me 2-3 times a day for the past 6 months. Answers please.

Dear Apple, Have you fixed the 'Time out' issue with airport? It now happens to me 2-3 times a day for the past 6 months. Answers please.

We're not Apple - these boards are user-to-user.
Your profile says 10.7.3 - try applying the 10.7.5 combo update.

Ichat dropping out issue with Broadband Tuner?

All,
I posted before when I was having this issue and Ralph suggested that since I had a FIOS connection and OS 10.3 I limit my bandwith to 100 in video preferences. That fix works(thanks Ralph), although my image is not as crisp.
Now I have 10.5.2 and downloaded the Broadband Tuner. Still have issue with Ichat just breaking down (running connection doctor show audio and video dropping off). I was wondering if I maybe need to do something else besides just install the Tuner? It came up with a successful install, but it seems like it is doing nothing?
Any help would be appreciated.
Jon

Hi Jon,
I see it says not for Airports at the bottom
http://www.apple.com/support/downloads/broadbandtuner10.html
I don't know if this effect you.
I am not sure where to look on a Mac to find out if it is working or not.
I would recheck the Bandwidth option in iChat to see which works best for your try anything up to 500kbps.
Do you know if your Connection speed is varying greatly ?
This is the normal issue with FiOS.
9:59 PM Tuesday; March 4, 2008
Message was edited by: Ralph Johns (UK)

Calls In and Out - Issues with

Having sound issues when calling or receiving calls. I'm hearing that I sound like Im in a tin can, lots of static, background noise or echoing from anyone calling me. I am coming up on the expiration of my 14 day 'trial' / can return the phone period and wondering if I should or not. I was also talked into buying a LifeProof case for the phone and am wondering if that could be the issue and not the phone itself. My son insists it's my case but it's so difficult to get off and the on again. Any input??

Hello Joynchris
I'm sorry your having issues with your sound. It may very well be the case. I would recommend trying it without the case.
JoeL_VZW
Follow us on Twitter @ VZWSupport

GE Standalone Skype Phone dialing out issue

I have the one year subscription activitated which includes LAN lines and mobile dialing. I can receive calls to the phone just fine. I cannot make any outbound calls. Any ideas?
Thanks in advance

Update: I can dial out from my PC using my subscription so the subscription isn't the problem.

Serious dial-up issues with iChat and Mail

I've got three Macs on a network: G4 Mac Mini, G4 PowerBook, and a MacBook Pro all upgraded to Leopard. I live in a rural setting and am stuck with dial-up for the moment. My usual set-up with Tiger was to connect the Mini via dial-up via the Juno service. This is set to share the connection via Ethernet to Airport Express. Typically there is only one user at a time accessing either the MacBook Pro or the g4 Powerbook via the wireless share. In Tiger this worked perfectly. iChatting, web, and email all worked flawlessly. Every now and then a large download in Mail or Safari might time out but only large downloads 4mb or larger and rarely.
Since upgrading to Leopard none of the Macs can send an email with lots of content... say somewhere around 70 kb or more. Inline text or an attachment, does not matter... it will time out. This happens whether directly connected via the phone or via the wireless share to the Mini. iChat is also nearly useless with time out errors between each bubble of text sent as well as frequent disconnects. Adium also has problems with basic text chat. I've tried connecting the PowerBook via Juno directly to bypass possible problems with the Mini and it is experiencing the exact same problems when connected. Web browsing is perfectly fine as are ftp transfers. The problem seems to be limited to AIM (regardless of client) and email.
Thoughts?

I seem to have solved my various internet related problems and the source problem is the software provided by my dial-up isp, JUNO. The solution was to connect directly via OS X network preferences using PPP. In the past I've always used the JUNO software to connect. Earlier today it occurred to me that I have never even tired to bypass the JUNO software. Since logging on via Leopard's built in PPP I've not had any iChat errors and am also now able to send larger emails via smtp. So, perhaps in my case the culprit was an incompatibility between Leopard and the JUNO software.

Anyone else having wifi drop out issues with their iPad 3?

Right from the word 'go' I have experienced frequent losses in wifi connectivity on my iPad 3 (64Gb, 4G). Fortunately I don't have to keep re-entering my wifi password but I do have to keep renewing the lease which is really tedious. My iPad 2 works flawlessly on the same network (Netgear cable modem/router from Virginmedia). I also have an iPod Touch and an iPhone that also work without issues on this set up. Thus far I have tried:
Rebooting the modem
Restoring the iPad 3
Resetting the network settings on the iPad 3
Changing the channel on the router from 'auto' to various other channels
Switching between WPA and WEP encryption on the router
Turning off the auto brightness (a tip I saw that worked on some of the earlier iPads)
None of the above have helped and after three calls to Apple support I have received a replacement iPad 3 which has exactly the same problem? People talk about replacing one's router as a potential solution but my options are limited because this is a combination cable unit supplied by Virginmedia. Also, the issue points pretty clearly to the iPad 3 because, as I mention, my other Apple products work flawlessly. I'm going abroad shortly and I'm thinking of leaving the iPad 3 at home if I can't sort out its wifi capabilities.
Any ideas?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

Urgent.. Tab out issue with ADF 11g Input List of Values..

Hi,
I have Customer Number Input List of values on the page(some people also "torch").When we type customer number and tab out it's not bringing the customer name automatically.
It would be really appreciate if anyone can help me on this..
Thanks

Hi Frank,
The scenario is like this:
I have a LOV on Item Field,and the Customer table has CustomerNumber and CustomerName(around 100k records).
User Enters the CustomerNumber say 1000 then the LOV Window should automatically validate and findout the CustomerName without poping up the window.
Actually what ever user entered is a correct value.how can i solve this issue , if there is a correct matching value in table it shouldn't open up the LOV window.
I am using jDeveloper 11.1.1.0.0
Please let me know if you need any further infomation.
Thanks

Connection time out issue with wep security

Does anyone know what is causing connection time out when connecting to WEP network.
Password is correct.
$ and x0 in front don't work.
A solution would be great.
Thanks

Hello freestyleadamski. Welcome to the Apple Discussions!
o The MacBooks back until late 2006 can handle 802.11n/a/b/g
o The late 2006 MacBooks will require the "n"-enabler to support the same.
o The mid-2006 MacBooks will only support 802.11b/g
o The iPod Touch will only support 802.11b/g
Which radio mode should I be using so I can connect my macbooks (I have one and my wife, hers is slightly older) and our ipod touch?
In order of most to least recommended: 802.11n (802.11b/g compatible), 802.11g only, 802.11b/g compatible, & 802.11b only.

AUDIOLINE IP-7 DOES NOT DIAL OUT ANYMORE WITH VERS...

... can someone help me to solve this problem, please? Thanks!

The Photoshop executable really should be showing 12.0.4.0 as the executable version should have been updated by the updater.
I'm sorry for the really basic question, but did you reboot after installing the 12.0.4 update?
I do vaguely remember a few forum posts claiming the updater had only worked partially, though in my own case it updated all the files no problem. Can you recall whether you changed anything under the Photoshop 32 bit installation area (e.g., did you move or remove any of the Adobe plug-ins, for example)?
If memory serves, the workaround for a "partial update" was to uninstall Photoshop, then reinstall 12.0.0, then update to 12.0.4.
-Noel

MeetingPlace Express 2.1.1.2 Dial Out was not Successful

I'm configuring a MeetingPlace Express v.2.1.1.2 and I can't make the MPX do the call to the guests of a meeting.
I make the configuration test in: Services > Logs > Verify Configuration > Call configuration verification and show the following error:
==============================================================
==============================================================
Call-Config Report
Summary
WARNING:The H.323 ID should match the host name
Valid E.164 Address has been configured
H.323 gateway has been configured
Error: Dial Out was not Successful
Call-Config Report Details
H.323 Details
H.323 enabled : YES
E.164 address : 196
H.323 ID : mpxadmin
H.323 gateway 1 : 010.145.002.030
SIP enabled : YES
DialOut Session Summary
VUI Configuration: 250 Sessions, 250 Confs
*** VUI INTERNAL STATUS UTILITY ***
DebugMenu:
1) Quick Status of all Ports 4) Make Test Call
2) Verbose Status of Port Range 5) Show All Confs
3) Display complete Port Information 0) Quit
Enter the Command (0 -- 100) []: You entered 4.
Enter destination for your call: The Telephone Number is 196. Len is 3
Do you want specific ports? (t -- F): You entered f.
Placing Call .....Call was unsuccessful: Ring No Answer.
DebugMenu:
1) Quick Status of all Ports 4) Make Test Call
2) Verbose Status of Port Range 5) Show All Confs
3) Display complete Port Information 0) Quit
Enter the Command (0 -- 100) []: You entered 0.
==============================================================
==============================================================
That parameter could check?
Here I place information on the configuration of my network:
CUCM v.7.0 --> 10.145.2.10
Voice Gatweay --> 10.145.2.30
In CUCM > Device > Gateway --> Gateway: 10.145.2.20 | Description: Cisco MeetingPlace Express | Type: H.323 Gateway | IP: 10.145.2.20
Please expect your valuable help!
Thanks a lot!
ErnestoG

hi Ernesto,
As the problem you are facing is a dial out issue on MPE, go
through the checklist mentioned below in order to confirm the configuration
is intact.
Here is the checklist :
1.    Ensure that H323 GW is defined on CCM/CUCM.
Device > Gateway > find.
Look for a device name that equals either MPE's hostname, FQDN, or IP
Address.
2.    Ensure that h323 Gateways are configured on MPE.
MPE Administration Center > System Configuration > Call Configuration > H323
Configuration
Ensure that h323 is enabled.
Ensure that you have entered your CCM's IPs in h323 Gateway 1, 2
3.    Ensure that CCM's interface with MPE is up.
Ensure that MPE's IP Address is listed under the "IP Address" column.
Ensure that this IP Address is that of the FIRST NIC on MPE, not the second.
4.    Verify that MPE has the CSS required to call the destination.
FIRST, FIND MPE's CSS:
When MPE places a call, the CSS in question is Device > Gateway > MPE-GW >
Inbound
THEN the relevant config is under Device > "Call Routing Information -
Inbound Calls" > Calling Search Space
SECOND, FIND DESTINATION PATTERN's PARTITION:
If the destination is an IP Phone within the CCM/CUCM Cluster, then the
relevant config is under Device > Phone > click on Directory Number in CCM.
If the destination is a PSTN endpoint/phone, then the relevant config is
under Device > Route Pattern.
5.    Ensure that your user profile is set to allow outdials.
MPE Administration Center > User Configuration > User Profile Management >
Your User Profile > Can call out of meetings should be set to "Yes".
6.    When you place a call from from the CLI, the system applies permissions
from the "Guest" User profile since mpxadmin or root are not Users within
the MPX application. To allow this to work, you need to verify two
settings:
MPE Administration Center > User Configuration > User Profile Management >
Guest > Can call out of meetings should be set to "Yes".
Ensure that the Guest profile is not in a "locked" state.
MPE Administration Center > System Configuration > Usage Configuration >
Allow Guest outdials should be set to "Yes".
Hope this helps!
Thanks,
Karthik

HT5312 Is anyone else in Australia having issues with getting a hangup

when you press 1 for support when Apple calls back I get a hang up and call doesnt proceed. I am thoroughly frustrated tonight. I need an app installed tomorrow for a kid with special needs and I am feeling very miffed!!!

Hi paul,
You can try a few more things to rule out the iPhone as the cause of the issue.
If you have a protective case on the iPhone, try testing without it.
Make sure the iPhone is updated to the latest version of iPhone software, currently 2.2.1. You can also try restoring the iPhone to rule out issues with the software on the iPhone. This article: http://docs.info.apple.com/article.html?artnum=305744 will walk you through updating or restoring the iPhone.
If the issue persists, make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
-Jason

Problem with dial out

I have a SPA2002 adapter which I use with an asterisk server. On the asterisk I have configured call forwarding that can be enabled by dialing *21*number#. The problem is that the linksys adapter won't let me dial *21, it immediately gives a busy tone, I guess because it tries to process it as a service itself. How can I configure the adapter to dial out with *21*? I have tried to alter different parameters of the adapter configuration, but without luck.

You're mixing up two things.. there's the asterisk as in one of the button on your phone, and then there's the asterisk as in your PBX.
hwittenb was refering to the button on the phone.. your phone dialplan needs to allow dialling stuff like "*21*" - so if you can post the dialplan on your phone, we can see if it indeed allows that number to be dialled. I'm guessing it doesn't since the call never gets to your PBX.
There are two essential pieces to tracking down a problem with your VoIP equipment:
The configuration of every device involved
SIP protocol traces
And don't forget: there's no such thing as giving too much information when describing a problem.

Cannot Dial Out With a Cordless Phone

A month ago I had a phone line installed at my flat. It's a New Build so I was starting from scratch. I've tried two different cordless phones in the socket and neither will dial out. I get a dial tone, but when I punch in a number a voice tells me the number isn't recognised. Yesterday I plugged in a friend's phone which is a big old corded thing that's at least fifteen years old. It worked fine. Another friend says the only real difference is that the old phone isn't digital and that I can't use a digital phone on my phone line. Has anyone heard of this before? I'm not sure what to do. I've had nothing but trouble with BT getting my address and billing wrong and I'm sick of them. I don't want to call again and lose more of my precious life force if I don't have to.

Hi and welcome
Ensure you have unplugged all other equipment when you have tried a different phone.
Have you tried the phone (with no ADSL filter if you have Broadband) direct in the test point of your main socket?
This main socket looks like this.
remove the 2 screws each side of the socket and gently remove the bottom half, just in side the bit left on the wall you will find another socket on the right hand side, plug your phone directly into there and check if you can dial out now.
If you cant dial out correctly to here (i would try a couple of phones), there is a fault outside of your premises and you should report it to your comms provider.
If it works ok to the test socket you have a fault within your premises either on wiring or aparatus.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

RV110W issues with VOIP service

Hi
I'm new to the forum and tearing my hair out here. We have an RV110W with a mix of computers and VOIP handsets.
Strange thing is that after 16 minutes of a VOIP call, the port seems to get swapped and the call hangs.
The VOIP provider, who is pretty worthless by the way - don't use Vivo Telecommunications - has decided that the problem resides at the firewall, They say:
The port swapping will be caused by the firewall, there are 1 of 2 causes: SIP Awareness; there are several things that can affect this most firewalls have SIP Alg but it can be disabled, also the NAT refresh time needs to be set correctly.
They have suggested some commands to apply -
Cisco PIX firewall – run the command “no fixup protocol sip 5060”
Cisco ASA 7.2+ – run the command “no inspect sip”
Has anyone else seen this issue?
If so and you think these commands might work, can someone point me to the correct way to do that? I am really only used to dealing with the web-based UI to configure the firewall.
Thanks
Stephen

Stephen
The router has no settings for that. Make sure you have the latest firmware installed, there may have been an issue with the older firmware(s).
If the router is causing the issue then it has a bug. If you have another router, try it and see if you get the same result. If not, connect a VoIP handset directly to the ISP and make a call. If it breaks after 16 minutes, you know that the issue is with the ISP or VoIP provider, not the router. Another option is to disconnect everything from the RV110W (for security) except for a VoIP handset. Turn the firewall off on the router and try a call.
If you find that the problem is in fact caused by the RV110W, please open a case:
www.cisco.com/go/sbsc
- Marty

VOIP Dial out issues with SRP547W

Similar Messages

Maybe you are looking for