Want to be able to scan w/ Photosmart C309a on wireless network

I want to add HP Solution Center to be able to scan documents from my laptop wirelessly.  I've loaded and installed all the latest HP software for the HP Photosmart C309a printer on to my new Toshiba laptop.  I have been able to print from Word and Adobe Reader, etc., wirelessly, but I cannot access the printer via the HP Solution Center to scan documents. I'm told the device installation is not complete.  So....
...When I attempt via "Add a Device Photosmart..."  the software detects the printer but each time, whether I try via ethernet (connected with cable) or wireless, after running the network diagnostics, it fails.  I've done this at least a dozen times. 
Another laptop with the same software nearby is connected via wireless and works flawlessly.  The one I'm working on won't work.
This question was solved.
View Solution.

I would try uninstalling, rebooting,  then reinstalling the printer software.  There should be an uninstall icon in the HP/printer folder in the programs group.
If you have other HP printer software installed that you are not using I would uninstall that as well.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Similar Messages

  • Cannot connect Photosmart C4780 to wireless network

    Hi.
    I have a HP Photosmart C4780 printer that I'm trying to connect to our wireless network, from my Mac (OS X 10.8.4)
    I am trying to install the printer on my MacBook using the CD provided with the printer.  The software installs, and then I get stuck at the setup. I get the message "No Wireless Network Discovered". I check the box saying " type in our network name, and get the message "Device Not Connected: To configure the network settings of the selected device, please connect it temporarily via USB. The device can be disconnected from the USB once the network settings are transferred."  I plug the USB cable into my Mac, hit "OK", then "Continue".
    Now the message I get is: "Network Unavailable: The selected Wi-Fi Network "xxx" is not within the reach of the device." (Note: the device is about a foot away from the router).  Hitting "Retry" yeilds the same error message - and I'm stuck.  
    The wireless function on the printer is on. I restored the network default settings on the printer. The router is a D-Link DIR-826L Wireless N600 Dual Band Gigabit Cloud Router.  The router is new to us - we had no issues with our old D-Link router (but it died so had to be replaced). 
    Any help would be appreciated!

    cmd1979,
    In order to get this installed wirelessly you will need three things
    1.) Windows OS system
    2.)USB cord
    3.) Full feature software from the HP website
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?cc=us&dlc=en&lang=en&lc=en&product=3794615&
    You can install the software on the windows system and install it USB. Then you will be able to convert the USB to wireless through the HP software. The printer will then be on the network. On the mac you will go to Settings->Print and scan->Add printer->Select your printer from the list->Choose add.
    Let me know how this works for you.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • How to connect Photosmart C4795 to Wireless Network - Mac OSX 10.8.4

    I am desperately confused here!  When I bought the printer 2-ish years ago I was able to set it up and have it connected to my network no problem.  Since then I have moved and updated my OS to Mountain Lion and lost my installation CD.  As of now, this is where things stand.
    When I turned the printer on and connected it to my iMac via the USB cable, the computer found it and installed it with no issues.  I can print with no issues when the USB cable is plugged in.  
    Using the printers built in display, I have run the HP Network Configuration and the Wireless Network Test.  The printer can see my network, but it won't connect to it.  I have no bloody idea where I need to go to enter my network password so the printer can get online.  
    I've manually downloaded the HP Driver found at http://support.apple.com/kb/DL907  and that put the HP Utility on my computer (which was already there) but I don't see any place in the utility software that would let me enter my network password or even configure network settings for the printer. 
    My router is an Apple Airport Extreme, and the firmware is up to date.  Everything on my computer seems to be up to date.  I just cannot for the life of me figure out how to get this thing online.  Any help would be greatly appreciated =)

    Yup, there is no way to install your printer using OS X 10.8, sorry.
    However, there are alternatives.  Here is the easiest way:
    1. On the front of the printer: Setup [Scan] > Wireless > Restore Defaults.
    2. In the same Wireless menu, start WPS Pushbutton.
    3. On your Mac go to Applications > Utilities > Airport Utility.  Choose your Airport and click Edit.
    4. In the menu bar at the top of your screen go to Base Station > Add WPS Printer.
    5. Choose the FIrst Attempt mode, then Continue.
    Now your printer should be connected to your wireless network.  Next, go to System Prefs > Print & Scan, click the '+' sign to add your printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • How do I make my HP PhotoSmart 3210 printer wireless Network

    How do I make my HP PhotoSmart 3210  printer wireless. It has an Ethernet port which works fine but I want to print on my current wireless network. Can you use any wireless router of G or N? What else can I use? I'm looking for the cheapest option. Also, It has bluetooth, can I use any USB bluetooth for that to work.? I would rather use my network but if all else fails bluetooth will have to due
    I am currently runnning windows 7 if it matter. But, I don't think it does.

    Hi,
    Buy a new wireless printer could be much cheaper and no headache. Or you can try something like this:
        https://www.google.com.au/search?q=usb+wireless+print+server&hl=en&tbo=u&rlz=1G1GGLQ_ENAU282&source=...
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the white star under my name.
    Click "Accept as Solution" if it solved your problem, so others can find it.
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Photosmart 7520 on wireless network no longer recognized by laptop

    The printer was fully functional on my wireless network, accessible by phone, tablet & laptop. Now it is not recognized by the laptop but still usable by other devices through the wireless network. The laptop is Windows 7 professional. The laptop and printer are both on the same (only) wireless network. I uninstalled the printer and driver from the laptop, temporarily disabled Norton Antivirus, then tried to install a new driver but installation failed. I repeated the entire process again, with the same results. What else should I try? 

    Hi @SaMi4,
    Welcome to the HP Forums!
    I noticed that your HP Photosmart 7520 that is on a wireless network, is no longer recognized by your laptop. I am sorry to hear about this, but I am happy to help!
    I would recommend this printing guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
    You would also benefit from this guide, Printer Does Not Maintain Wireless Connection. As this will help you maintain the connection.
    Hope this helps, and have a wonderful day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

    A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7.  Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network.  The problem will affect ALL the PCs on the network !
     Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC.  As soon as the Windows 7 PC is switched off, everything returns to normal. 
    The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
    Run services.msc from the Run command on the Windows 7 PC.  This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for  each.
    Scroll down the list until you see the HP Network Devices Support Service.
    Right click on it and select Properties to bring up the Properties window.
    Use the dropdown list to Change the Startup Type to Disabled.
    Once disabled, the printer will start to work normally.  HP are aware of this problem which may be unique to the 64bit version of Windows 7.

    Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing...   prior to going out I went ahead and deleted the 6  c309 print devices and reinstalled a new one and got the printer to work...  after the game it was back to ignoring print commands...  When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
    As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices?   I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion...  When I tried to make one of the other copies the default printer - it errors out with  0x00000709

  • Photosmart C6180 on wireless network does not respond when attempting to print

    Photosmart C6180 successfully installed on wireless network does not respond when attempting to print.  All in one is successfully installed on wireless network and SW successfully installed on Windows XP computer yet printer does not print.  Get no error message other than document failed to print.  HELP!

    So gald I'm not the only one. I have been fighting this crappy HP printer for MONTHS also. Everything says a OK goody goody but printer fails to print every two to three weeks.

  • HP Photosmart C309a AiO Wireless on and working, can't find network!

    My printer stopped printing a couple of days ago.  It was fine, now it is not.  The blue wireless radio light is on but when I run the network set up, it just runs and can not find my network.  I have run the network diagnostic and it finds my network, but does not find my printer.  On the test page, it fails on SSID.  I could use some help to get this guy back up and running!  Thank you!
    This question was solved.
    View Solution.

    Have you run a Wireless Network Test on the printer? Press the Setup Button>Network>Wireless Network Test. Let me know if the printed report shows any errors.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • Photosmart 7520--can't set up to wireless network

    I set up photosmart 7520 on wireless network just fine out of the box.  a few days ago I couldn't print to it and now can't reset up on wireless network to print. Help!!!

    Hey jonathanray,
    I see you are having an issue getting your printer to connect to your home network.  This thread is about the Photosmart 7520.  Is this the model printer you are working with?
    You mention resetting the printer.  Did you simply power cycle the unit to Hard Reset the device or what type of reset did you perform?  
    Have you tried restoring the network defaults of the printer to see if it can connect after performing a Hard Reset to all devices in the network connection?
    Follow these steps to reset your HP printer, your wireless router, and your computer.
    Press the Power button on the HP printer to turn it off.
    Disconnect the power cord from the rear of the HP printer.
    Disconnect the power cord from the wireless router.
    Turn off the computer.
    Wait 30 seconds.
    Reconnect the power cord to the wireless router.
    Wait 30 seconds, or until the router is fully on and ready.
    Turn the computer back on.
    Wait for the computer to reload.
    Reconnect the power cord to the rear of the HP printer.
    Turn the printer back on.
    Press the Setup menu option on the front panel of the printer
    Select the Wireless submenu
    Scroll to the bottom of the list and select "Restore Network Defaults"
    Select Yes on the next screen
    After performing these steps try connecting the printer again using the Wireless Setup Wizard in the Wireless submenu of the Setup menu again.  Does this help get the unit connected?
    What brand/model of router are you using?  What is the name of the company that provides your internet service?
    Let me know how this goes and the answers to these questions and I will do my best to provide continued support,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software.  If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

  • I want to uninstall my fax capability - and ONLY be able to scan, print.

    Recently I found I was not able to print, so I want to:  make sure I have ink in my cartridges; uninstall my fax function so that I am only able to scan and print.

    Please read this post then provide some details.  What printer model? What operating system?
    In general you would go to the Printers folder (in Windows 7 go to Start, Devices and Printer), then right click on the FAX instance and select Remove Device. You will also want to make sure the printer device is your default, right click on it and select "Set as Default Printer".  
    As for not being able to print,  running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I want to be able to write on my scanned document.

    I want to be able to write on my document that I have scanned  ,can you help?

    I want to type on a document that I have scanned ,How do i do that?

  • No longer able to Scan to JPEG using HP Phtotosmart 2610

    I no longer have the ability to scan to JPEG format using my HP Photosmart 2610xi using the Apple HP Printer Driver 10.3. I now only have TIFF, PNG and PDF formats available to me. Software update does not recognize the need for an update to the driver. This is a new issue as I have always been able to scan to the JPEG format. My bank requires that any checks I want to deposit via the web have to be in JPEG format. I am running a Mac Mini with OS 10.10.3.

    Hey,
    Install the HP Easy Scan app from the Mac App Store, then open it from the Applications folder:
    https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12
    Once you are done scanning click the Save button, may you select JPG from the app?

  • Can't Scan to Photosmart 5520 on OSX 10.10

    I am trying to scan from my HP Photosmart 5520 to my Mac which is running OS X 10.10.1 (Yosemite).  I used to be able to scan just fine but now that I've upgraded to Yosemite it no longer works.  I can print just fine but scanning doesn't work at all. I  can't scan from the Printer utility (System Preferences | Printers & Scanners | Scan). I can't scan using the HP Scan utility (I receive an error saying HP Scan can't communicate with my device).  And I also can't scan using the scan to printer option.  In fact, I can't even enable the scan to printer option in the HP Utility because I get a message that the software isn't installed despite having just downloaded today the most recent HP software for this device and installing it and ensuring the HP Scan option was selected during installation.
    This is incredibly frustrating. I'm hoping someone can help me resolve this.
    Thanks
    Shane

    Hi @segdae22,
    Welcome to the HP Forums!
    I see that you cannot scan with your HP Photosmart 5520 on your Mac OS X 10.10. I am sorry for the frustration, but I am happy to help!
    Please take a look through this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an.... 
    Hope this guide helps, and have a good day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Maybe you are looking for