Waranty integration ECC - CRM

Hello Experts,
We have a scnario where we will be integrating waranties from ECC to CRM.
1) Waranties in the ECC are replicating from equioment when waranty has been created i can see waranty information in the Individual object in CRM. But When i change waranty from ECC, change is not getting replicated to CRM.
Is it standard? can i change it thorugh standard replication?
Best Regards,
KP.

Hi Kp,
We have some custom implementaions to acheive this in some other scenarios,
1. when we deliver a sales order in ECC , then Equipment will be created in CRM .While going through this process CRM_EQUI_LOAD badi(into this badi the required data will come,do the necessary code changes in the method AFTER_OBJECT_CREATION) will be triggered in crm.
2.After that if we do the post goods movement then once again the data willbe moved to CRM and once again CRM_EQUI_LOAD badi will trigger.
So like this you can also define a custom action in ecc whenever you change warranty,then send the data through BDOC to CRM in order to replicate in CRM.
Thanks & Regards,
Vishnu.

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Integrating ECC business workflow into CRM

What is the best approach for integrating (or not) ECC business workflow into CRM?
For example, lets say you have an elaborate custom workflow built in ECC for blocked sales orders which triggers a workitem to the CSR user ID into the SAP SBWP inbox.
But now you are implementing CRM and your customer service reps want to "live" in CRM.
So you want them to be aware that they have a blocked order assigned to them in ECC SBWP inbox.
Whats the solution?
Do they have to toggle over and login to ECC, so they have to "work" 2 inboxes?
Is there some solution existing in SAP between these 2 systems that synchs the workflows, such that you can open and process and complete the workflow inside CRM?
Do you have to write some custom "notification" that sends CRM a message letting them know ECC has something?
We have order management in ECC, CRM only being used for service notifications and customer interactions, but CSRs envision "one cockpit" or one inbox for all their to-dos.
We do not use Portals, so the integrated inbox is not an option.

Hi Jason,
Did you find a solution for this ?
I have a similar requirement where i need to trigger a workflow in SAP CRM and i need the approval request to flow to ECC as my approvers work only in ECC and never in CRM !
Is this integration a valid scenario ? and can we configure this ?
It would be of great help you you can share any documents available on the same.,
Thanks & regards
Krishna

SAP Cloud for Customer & SAP ECC/CRM OnPremise integration using WebServices!

Hello All,
I would like to ask if anyone has really created a working integration scenario between a Cloud Solution & an ECC/CRM OnPremise solution?
We are trying to build some prototypes for this, however, due to connectivity errors/issues, unable to proceed.
I'm looking for information on:
> What certificates precisely are needed on both Cloud & OnPrem systems?
> What configuration if any is required on Cloud & OnPrem solution, except for communication system/arrangements on Cloud solution?
> Any use case if available from anyone which can demo integration between Cloud solution & ECC/CRM OnPremise solution.
I'd really appreciate responses on this.
Many Thanks
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Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
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Many Thanks
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Integration of CRM with ECC

Hi All,
We are doing same scenario(Integration of CRM with ECC and replication of material/customer).My question is how to integrate CRM and ECC(Proxy OR WS). what are the interfaces involve in sap pi and any software component required in PI side.
Please help me.
Regards
Ravi

Hi Ravi,
Check first these links:
Synchronizing SAP CRM data to external systems via SAP PI
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0f10991-2c4d-3110-aab0-ad4bf5708baf?QuickLink=index&…
Regards.

ECC CRM Integration Guidelines

Hi,
Could you please help me with ECC CRM Integration/ Replication steps.
We are on ECC6.0 and CRM5.0 systems.
Points will be awarded.
Prachi Shah

Hi Prachi,
The replication guide for CRM and ECC can be found at the following link
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
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1. B09: CRM Customizing Replication
2. C03: CRM Master and Transaction Data Replication
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1. B01: CRM Generation
2. C71: CRM Connectivity
Hope this would help.
Regards,
Rekha Dadwal
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Integration of CRM Service with ERP MM (Reservation, Purchase Requisition, Purchase Order)

My (i think simple) question is about integration of CRM service to ERP MM, e.g. for spare parts delivery or spare parts purchasing or scrapping parts in a CRM service order - i thought something very basic and standard
I always thought that inside a ERP SD order you have item categories and those item categories do have a schedule line category and a requirement class and from those are determined the MM movement typ and the automatism if the system creates in MM a reservation a purchase requisition or a purchase order. That was always my understanding
Now i was surprised to learn the customizing in SAP CRM (CRM/Transactions/Settings for Service Transactions/Integration/ Logistics Integration/Define Transfer parameters) - there i can say:
CRM Transaction Type+ CRM Item Category = ERP Movement Type + ERP Special Stock Indicator
or next to it in the SAP CRM Customizing
(CRM/Transactions/Settings for Service Transactions/Integration/ Logistics Integration/DefineLogistics Scenario for the Procurement of Material and Sales)
i can say:
CRM Transaction Type+ CRM Item Category = ERP Reservation or ERP purchase requisition or ERP purchase Order
Now i know that in SAP CRM if you have a transaction and an item category for a logistics operation, the system creates an EPR sales order of the same number and type with the same item categories.
My question is: WHERE is determined which movement type the system uses and if there is created a reservation or purchase requisition or purchase Order. Is it determined in the ERP by using the ERP sales order item category and the SD item category customizing or is it determined by the customizing in the SAP CRM that i described above?
Thank you

Hi Anup,
I am facing purchase requisition creation problem for service products from crm.
I have seen your query which was posted on same issue, so i thought i could get some help.
The problem here is when i am saving the service order i am getting the below message.
Enter a (default) purchasing group for material group SUB_MC (Notification E CRM_SRV_LOG_EXT_OLTP 002).
I have actually downloaded mat_dien materials from ecc to crm and for material purchase group is already assigned for one plant, but still not able to recognise.
Please help me out.
Thanks in advance.

HR Integration with CRM doesn't create employee in CRM

Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
Erkan

Hi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
3. Transaction code SALE : Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Maintain Distribution Model and Distribute Views. (Direct transaction code : BD64)
Go to change mode and select Create Model view.
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In the next screen, do not make any changes and Execute.
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Delta Download Settings
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
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Activate change pointer for message type HRMD_ABA
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1 The system uses the number from the general internal interval of the number
 range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
The number range object for all switch positions is BU_PARTNER, with the interval depending on the switch value.
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In table T77S0, HRALX/ONUMB is used to set the number assignment for organizational units and HRALX/PNUMB is used to set the number assignment for employees.
Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group Sem Abbr Value Abbr
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HRALX OBPON ON Activate integration between Business partners and Org Units
HRALX PBPON ON Integration between business partners and employees
HRALX OPROL BUP004 Role definition for org unit Business partner
HRALX PPROL BUP003 Role definition for Employee Business partner
HRALX ONUMB 1 Number range assignment for org units
HRALX PNUMB 2 Number range assignment for Employees
HRALX PSUBG ZZ Number range grouping only if PNUMB is not 1.
11. Create Employee Master in R/3. Employee master consists of Infotypes. The mandatory infotypes are Actions, Address, Personal data and Organizational Assignment.
Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
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CRM Open Interface Tables for Integrating with CRM

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Hi,
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Thanks for your time.
Sunil

Hi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
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Hi,
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Hi,
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Sharif

Groupware Integration in CRM server

Hi ,
We try to develop a Groupware integration at CRM - SERVER and EXCHNANGE -SERVER .
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Hi,
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thanks

Hi John,
Here is good documentation regarding Data Exchange for Sales Transactions: the CRM Enterprise and the ERP System are two different repositories, If you create the Sales Order in CRM then they will be replicated into SD (using CRM Middleware, BDoc's)
http://help.sap.com/saphelp_crm60/helpdata/en/52/2d0c38941e5666e10000009b38f8cf/frameset.htm
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Prasad,
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Waranty integration ECC - CRM

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