WCS & 2710 Location Appliance

I am running version 7.0.164.0 on my WCS and have a 2700 and a 2710 Location Appliance both running version 6.0.102.0. I used to be able track clients on the WCS maps but now I am not able to. No clients show up on the maps anymore, just the APs and their heat maps. I'm not sure when this started but I am guessing there is a compatability issue between the two. Can anyone verify this?

I am running the same versions and able to track clients. You might need to
click on the ">" to pull up the filter for the client view and check the show all clients checkbox

Similar Messages

WLC, WCS. Location Appliance upgrade order

Folks -
I am about to upgrade my system from 4.1 code to 4.2 code. I am wondering if it's possible to have the WCS and 2700 Location Appliance upgraded to 4.2 d-cubed revs first while still running Concannon WLC code 4.1.185? I am hoping to be able to upgrade WCS/2700 several days before doing all of my controllers.
So in summary, will the following combo work? WCS-4.2.97, 2700-3.1.38.0, WLCs-4.1.185.

Hi Charles,
Yes, this would be the supported method :)
Upgrading to a New Software Release
The Cisco WCS release must be the same or more recent than the controller software release. **Upgrade the Cisco WCS first to prevent any unexpected problems. Cisco WCS supports database upgrades only from the following official Cisco WCS releases:
â¢4.0.66.0
â¢4.0.81.0
â¢4.0.87.0
â¢4.0.96.0
â¢4.0.97.0
â¢4.0.100.0
â¢4.1.83.0
â¢4.1.91.0
â¢4.2.62.0
â¢4.2.62.11
â¢4.2.81.0
Wireless LAN Controller Requirements
Cisco WCS 4.2.97.0 supports management of the following wireless LAN controllers:
â¢4.0.155
â¢4.0.179.8
â¢4.0.179.11
â¢4.0.206.0
â¢4.0.216.0
â¢4.1.171.0
â¢4.1.185.0
â¢4.2.61.0
â¢4.2.99.0
â¢4.2.112.0
â¢4.2.130.0
â¢4.2.172.0
http://www.cisco.com/en/US/docs/wireless/wcs/release/notes/WCS4_2MR2.html#wp69815
Hope this helps!
Rob

2.4GHz RFID Tags for Cisco WCS and Location Appliance

hi,
someone knows a company that produce small 2,4Ghz active rfid tags that i can include in my wlan network?
i'm running WCS, Location Appliance and WLC 4404 and 4402
thx

aeroscout, pango and wherenet are cisco partners. see http://www.cisco.com/en/US/products/ps6386/products_qanda_item0900aecd8029371a.shtml

Location Appliance ...Getting started...

After the initial setup..I can ping the appliance but cannot access it through http or https. Even tried port 8001. WCS also cannot add the appliance. What else has to be done?

I have come across the same issue myself however, I can go through the configuration process no problem. I have 3 Cisco 2710 Location Appliances all running version 3.0 code. I got one to work no problem. I configured it, it reset, then I could connect it with WCS. Beautiful. However, the other two WILL NOT work for the life of me.
Basically, I get through the installation process and they reboot. I get back to the CLI after it reboots and log in. From there I do a "getserverinfo" and get the following message:
[root@LocationApp-Area4 root]# getserverinfo
com.aes.client.AesClientException: Request to server failed, reason: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed
at com.aes.client.AesClientAdminImpl.getServerInfo(Unknown Source)
at com.aes.server.cli.CmdGetServerInfo.run(Unknown Source)
at com.aes.server.cli.CmdGetServerInfo.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.zerog.lax.LAX.launch(DashoA8113)
at com.zerog.lax.LAX.main(DashoA8113)
Ok, great, i know this means that the Location Appliance is NOT running for whatever reason. So (and I have been looking at the configuration documents posted online) I tried the following command to start the location:
[root@LocationApp-Area3 root]# /etc/init.d/locserverd start
Starting locserverd: [ OK ]
[root@LocationApp-Area3 root]#
Ok, so it appears as if everything should be ok so I do another getserverinfo and get the same message again.
What do we need to do to get this running and what other trouble shooting methods are there so we can get this working?

Strange IP with Cisco 2710 location apppliance

Hello,
We've set up a Cisco 2710 location appliance.
The appliance has the ip address 192.168.0.200
Looking at the core switch where this appliance is connected to, we saw a lot of duplicated address with IP 192.168.0.1.
We tried to disable the thernet port where the location is connected to, and the duplicated address stopped. So we are sure that the ip address 192.168.0.1 is generated by the location appliance.
The fact strange is that the ip address 192.168.0.1 is not present in the interfaces of the appliance, and is not configured anywhere....
Moreover, the mac-address associated to 192.168.0.1 is different from the mac-address of the real location ip (in my case 192.168.0.200)....
Any idea?
Thanks.

I've also open a TAC case, but no solution yet.
The ip address is duplicated because the switch where the location app is connected to has that ip address (it's the core switch of the net).
The eth0 of the appliance is directly connected to the GigabitEthernet5/2 of this switch, and look at this:
sw-core#sh mac-address-table | inc GigabitEthernet5/2
1 0016.3656.68c2 dynamic ip GigabitEthernet5/2
1 0016.3656.69ae dynamic ip GigabitEthernet5/2
Two different mac address are coming from that port. One (0016.3656.68c2) is the mac address related to the ip address correctly configured in the eth0 ifup config, and the other one is probably related to the IP address duplicated that is configured nowhere....
Moreover, that mac address (and interface) doesn't appears if I do an ifconfig....
I've discovered another interesting thing: this doesn't happen if I use the eth1 port...
So, I think there is something strange binded to the eth0, but I cannot find it anywhere in the machine.
Thanks.

WLC upgrade to 7.0.98.0, WCS & Location Appliance to upgrade - Building maps location

Hi,
We recently upgraded about 24 WLCs (4402s and 5508s) from 6.x to 7.0.98.0. In order to support these WLCs through WCS, we also need to upgrade the WCS to 7.0.164 which is currently running at 6.0.132.0 (Linux OS). Same is the case with Wireless Location Appliance 2700 to be upgraded as well. Wireless Management system has number of building maps with AP locations.
Prior to upgrade the WCS / Location appliance we need to take the backup of these building maps, already stored to export after the upgrade. Kindly let us know the directory where all these maps are being stored, as during upgrade we will loose all the stored data / maps.
Thanks for your kind assistance.
Regards.
Shuja

Hi Shuja:
Who says you're going to lose all your maps and stored data during a WCS upgrade? The installer for WCS 7.0.164.0 will see the 6.0.132.0 installation and upgrade it in place, modifying the existing data to work in the new 7.0 format. The installer for WCS 7.0.164.0 will even ask you if you want to make a backup of this data before the upgrade process even starts, although it would be a good idea to pull a backup of everything before you start. (One can never have too many backups, right?) The backup application in your existing install should be at /opt/WCS6.0.132.0/backup . Run that application and it will prompt you for a location to put the .nmsbackup file.
The .nmsbackup file that results from a WCS backup is what gives WCS its portability across platforms (physical/virtual) and operating systems (Windows/Linux). It's essentially the lifeboat of WCS, containing the database, the maps, the licenses and other supporting files.
Performing Maintenance Operations chapter of the WCS Configuration Guide:
http://tools.cisco.com/squish/08725
Sincerely,
Rollin Kibbe
Network Management Systems Team

Location Appliance 2700 - is it supported with v7 WCS and WLC?

The compatibility matrix shows no support for a Location Appliance 2700 for any version 7.0.x.x for WCS and WLC. However, I did see a thread here where a v6.0.x.0 had compatibility. v6.0.202.0 is MD. Is it compatible with v7 WCS and WLC?
Can any of the experts please comment? Thank you.

Hi,
here is the link that will answer ur question!!
http://www.cisco.com/en/US/docs/wireless/controller/4400/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp78062
Please dont forget to rate the usefull posts!!
Regards
Surendra

Wireless Location Appliance

Hi,
We have a central WCS server. One of our remote offices has purchased the 2710 wireless location appliance and 2 WLC's
Where is the best place to situate the appliance? In the remote site with the WLCs or centrally with WCS?
In addition we have purchased WCS licenses with "location" for all our other AP's. So we would like to utilise their 2710 for other WLAN's at other remote sites. (However, they (the remote site) should be the primary beneficiary). Does this affect the location of the appliance?
Appreciate your help,
Andy

I really don't think it matters where the location appliance is. However, since it is WCS that is sending the information to the Location Appliance for processing, it would probably be more logical for the location appliance to be located with the WCS server. I'm sure from a bandwidth perspective, the best option is to keep the two devices in close proximity.
I can't really think of a situation where you would even need to "prioritize" the benefits of the location appliance. Expect from an installation perspective, focusing more on the remote site before adding the others systems.

Cisco Wireless Location Appliance

dear
i have WCS with 500 ap License
i need to have Cisco Wireless Location Appliance what lisens i need for 500 ap
please explain to me that

Hi Ahmed,
This is the upgrade License SKU for upgrading WCS to WCS Location;
WCS-LOC-UPG-K9
Supports deployment of Cisco WCS on a single server only.
For customers upgrading from their existing Cisco WCS base licenses to equivalent Cisco WCS location licenses running Cisco WCS Software Release 4.1 or later.
Available as Cisco WCS location in increments of 50, 100, or 500 lightweight access points.
Customers currently using this license with Cisco WCS Software Release 4.0 are encouraged to upgrade to Cisco WCS Software Release 4.1, but they are not required to do so.
Order the Correct Cisco WCS SKUs
The process to order Cisco WCS SKUs for WCS-STANDARD-K9, WCS-LOC-UPG-K9, WCS-WLSE-UPG-K9 and WCS-ENT-K9 is presented below. To request help with ordering, please contact Cisco Customer Service: http://www.cisco.com/go/customerservice.
1. Login to the Cisco Ordering Tool.
2. Enter the family SKU of WCS-STANDARD-K9 or WCS-LOC-UPG-K9 or WCS-WLSE-UPG-K9 or WCS-ENT-K9 into "Enter Product" in the Ordering Tool and then press "Enter."
3. The family SKU will display in the ordering area. (Figure 6).
4. Select the "Line" for the family SKU
5. Once you have been taken to the configuration screen, select one of these options from the left side (Figure 7):
For WCS-STANDARD-K9 select one of the sub-SKUs based on the following:
Base: WCS Standard AP Base Option
Location: WCS Standard AP Location Option
For WCS-WLSE-UPG-K9 select one of the sub-SKUs based on the following:
Base: WLSE to WCS AP Base Upgrade Option
Location: WLSE to WCS AP Location Upgrade Option
**For WCS-LOC-UPG-K9 select the sub-SKU:
**WCS AP Location Upgrade Option
For WCS-ENT-K9 select the sub-SKU:
WCS Enterprise AP Location Option
For the WCS-STANDARD-K9 or **WCS-LOC-UPG-K9 SKU families, customers are prompted to order the optional CD (WCS-CD-K9), for a nominal charge, during the ordering process. The WCS-CD-K9 contains one software image of Cisco WCS Software Release 4.1 on a CD for Windows and Linux. This CD is shipped by U.S. mail to the purchaser's address. The optional CD is not available for WCS-WLSE-UPG-K9 because this SKU family already ships in CD format.
6. The right side of the screen will display the licenses available (Figure 7). The price for each SKU is displayed in the Ordering Tool.
7. Each license is orderable in a quantity of one (1) for the quantity blocks specified. To add multiple quantities of license blocks, you must go back to the main screen and order additional family SKUs and then select the sub-SKU option and license quantity block required. Repeat this process as needed, until the correct quantity of license blocks for your sub-SKU have been ordered.
From this good doc;
http://www.cisco.com/en/US/products/ps6305/pro ducts_data_sheet0900aecd804b4646.html
Hope this helps!
Rob

Location Appliance Help required

Hello,
I have a WCS,WLC and LOC deployed. The integration betwen the WLC and WCS is working perfectly. We didn't put a lot of access points in the deployment because we didn't need acurate location tracking but at least we need some.
The problem is the location appliance is not able to pull any information about the connected clients. No clients shows on the map eventhough the APs report connected clients.
One issue I had is when I try to synchronize the network design with the location appliance I get the below error:
"Element found and will be pulled to WCS".
I appreciate any help with issue as it is quite urgent,
Regards,

Hello Sabhasin,
The message I was receiving above was due to time difference between the location appliance and WLC. Now all systems are using an NTP server and in sych.
As for the location on the map I was able to point the problem to the following:
If you delete the location from the WCS and add it again and then go to the MAP you can see the clients and the rogue stuff within a two minutes time range. When the two minutes pass you no more able to see the last two minutes info from the location.
If you choose the past 5 minutes then you see the information on the map. When 3 more minutes pass you no more see anything for the last 5 minutes data.
If you choose 15 minutes after 10 minutes pass you no more see anything on the map.
If you delete the location appliance and add it again you will be able to see the information again starting with two minutes and again same pattern.
Therefore, the issue is that the info is pulled from the location once you add it and after that nothing is pulled.
I tried synchronizing all the servers and no luck,
I appreciate your response,
Regards,

WCS with location doesnt locate clients

I have WCS with location installed. From the Cisco documentation the WCS with location is suppose to provide a small set of location/mapping functions. Adding the location appliance will give you historical data.
When trying to view clients on the floor map it says that "No clients found on this floor. Either you dont have any location server which locates clients or no clients are detected."
There are several clients that are online and show up in the other search function but they arent mapped out.
Any ideas?

I'm having a similar problem with WCS not displaying my client(s) on the Heatmap. I have setup a lab environment with a single 2006 controller and 2 1010 APs. I walked around the perimeter of my office space to verify roaming between controllers but WCS still doesn't display my client. When I try to reload the heatmap it says:
Loading clients..
Loaded 0 out of 0 Clients.
I have also verified that Clients are not being filtered from the view.
Any more ideas?
Any help is appreciated. Thanks!

Location Appliance not detecting elements after upgrade

Hi
Our loacation appliance had version 2.1.42.0. After upgrading it to version 3.1.36 there are no clients been discovered.
I must admit we don't have read-write access to the WLAN Controller 4400, and read somehwere that ntp plays a big role from AppLoc ver 3.0 upwards in this. The WCS , Location Appliance and the WLC is syncing to the same NTP server.
Some errors I have noticed:
5/15/08 00:12:38 ERROR[locp] [13] Error in ConnectHandler(endPoint) <LocpSessionTarget mode=CLIENT><LocpEndPoint status=HANDSHAKE t
otalBytesSent=19740 totalBytesReceived=16730><LocpEndPoint.Key host=10.1.30.10 port=16113/></LocpEndPoint></LocpSessionTarget>
5/15/08 00:12:38 TRACE[com.aes] [13] [ConnectHandler:handle-09] THROW
javax.net.ssl.SSLException: Received fatal alert: certificate_unknown at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLEngineImpl.fatal(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLEngineImpl.fatal(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLEngineImpl.recvAlert(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLEngineImpl.readRecord(Unknown Source) at om.sun.net.ssl.internal.ssl.SSLEngineImpl.readNetRecord(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLEngineImpl.unwrap(Unknown Source) at javax.net.ssl.SSLEngine.unwrap(Unknown Source) at com.aes.server.locp.transport.IOChannelSecure.doHandshake(Unknown Source) at com.aes.server.locp.transport.LocpTransportService$ConnectHandler.handle(Unknown Source) at com.aes.server.locp.transport.ChannelEventDispatcherImpl$HandlerTask.run(Unknown Source)
The WCS is Version 5.0.56.2 , Type: Base + Location; Licensed APs: 1000.
I have reverted back to the old version and its working fine now. And we have only a few hours of change control to get this upgrade right.
Any ideas? Much appreciated.

Have you verified that the times are all correct on the devices?
I had an AP issue with time+certificates and even though all my controllers were set to sync to the same ntp server, the times were off. I manually set the times and that fixed it.

Location Appliance

Location 2700 - 3.1.42.0
WCS - 4.2.81.0
WLC - 4402 - 5.1.151.0
I recently added a 2nd controller into my wireless infrastructure and I cant seem to get the location device to locate clients. It works no problem with the 1st controller.
The time on the devices is good, they sync with no problem...just wont locate any clients in WCS with AP's connected to my new controller. I get the error There are no clients on this floor. Either you don't have any location server which locates clients or none of your location servers detected any clients on this floor error message is reported on the Wirless Control System (WCS)
I would really appreciate any suggestions. Thanks.

You are using incompatible version. Considering your controller version is 5.1.51.0, you should have the following versions on your WCS and the location appliance.
WCS - 5.1.64.0
Location - 5.1.30.0
Please upgrade to these versions and if you still cannot locate clients, we can troubleshoot further.
Pushkar

Location Appliance Issue

Hi
I have a WCS that has been upgraded to Version 7.0.164.0 and a Location Appliance that is running 6.0.102.0
The RFID tracking is no longer working.
I can't see that WCS 7.0.164.0 supports the 6.0.102.0 on the Location Appliance and think I need to back off the Location Appliance to 6.0.101.0
Has anyone had similar problems?
Has anyone reverted the software on a Location Appliance before?
Thanks for any advice.
Regards
Roger

Hello Roger,
this is due to bug CSCth48443
Location Appliance stops tracking Wireless Client when WLC code is 7.0
you need location image 006.000.103
please contact us (TAC) to get this image posted to your CCO..
Kind regards
Talal
===
please rate answers that you find useful , and mark as answered - when it is :-) - so others can find it easily

Cisco 2700 Location Appliance

Deployed and setup for the first time. (4404,2700 and WCS). All the device are communicating to each other.Snmp v1/2 setup at the Controller pointing to WCS. The time of the devices are the same with ntp setup. All with the latest version Software. My problem is I can't see the clients from the Location Appliance. It won't show in the Map.
An assistant is greatly appreciated.

Yes I did. After a few days posting my problem to the forum, I decided to open a tac case to cisco. They asked me to send some snapshots of the setting of my Location Appliance. Before I could reply with the settings there requesting, I able to resolve the issues. I was reading of how the Controller and Location Appliance communicate. Not only that time is very important for all Unified devices have to be syncronize, It was also the SNMP V3 needs to be properly configured or the SNMP v1/2 have to be set to 0.0.0.0 When I set my snmp ip to 0.0.0.0 then everything worked. Anyhow, thank you for the responce.

WCS & 2710 Location Appliance

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