Welcome Screen locking up

I have an older toshiba laptop, when I turn it on the welcome screen eventually appears and I click my name, it appears to be loading the settings and even flashes very quick to the desktop and then right back to the welcome screen and says logging off. I have tried shutting down and rebooting to no avail. Can anyone guide me through this

Which laptop? Which Windows?
-Jerry

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  • Lock up at Welcome Screen

    since the other thread (How to disable the welcome screen?) has been "Answered" starting a new one:
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    the only way i can get it to work is to disable network access, launch PS, close the welcome screen, and then re-enable network access.
    i checked my firewall and host file, tried multiple dns servers, double checked iptables on my router, nothing works.
    all other CC programs launch fine, including the welcome screens - which i was able to turn off.
    the "Do Not Show..." should not be a part of the web content as, you see now, causes a problem when it won't load and no way to turn it off. at least make it an option in the prefs b/c i can hit ctrl+k before the welcome screen comes up to change some things.

    In all the cases that we've seen where display of the Welcome screen truly locks up the computer, its been due to a corruption in the anti-virus software on that computer.  Modern operating systems don't allow application processes to lock up the whole system.  Its only OS level processes that can take down the whole system.  The anti-virus software hooks into the OS level to intercept network communications and thus when it has problems, it can hang the whole system.  We're not yet sure what it is about the Welcome screen that uncovers this problem.  My suggestion to you is to try uninstalling and reinstalling your anti-virus software.
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    I am having trouble with my welcome screen.  It just keeps saying gathering information.  How can I get the information back on my welcome screen.  like how much storage I have available.
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    You could go directly to the web site for Photoshop.com, log in and check your storage limit.
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