What do you do if you bought an ipad from someone and it's locked and you have no way to get ahold of them
I just a ipad from someone and it's still under someone else's account
What you have encountered is a security feature called activation lock. An iPad running iOS 7 cannot be reset to a new user without the previous owner releasing the device by turning off Find My iPhone or entering their Apple ID and password.
The best thing you can do is to try an contact the person you bought the iPad from and get a refund. Chances are the iPad was stolen.
Similar Messages
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I bought an iPhone from someone out of the paper and they didn't log out of their iCloud account.
I Bought an iphone from someone out of the paper and they didn't log out of their icloud account.
im not too sure how to fix this problem considering I cannot get in contact with them.
so if someone could help me I would really appreciate it.If they left an activation lock on the device, you can't fix it but may be able to get a refund for the iPhone.
(113082) -
I bought an iphone from ebay however it is locked and i only have the email address but they wont reply to me. What can i do??
If the seller will not respond, contact Ebay and report the fraud. The device is most likely stolen.
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How can i remove apple accont in used ipad?
If the iPad has Activation Lock - that is, it's asking for the previous owner's Apple ID and password to activate the device - then you will need that information, or you'll need to get the previous owner to remove the device from his/her iCloud account:
http://support.apple.com/kb/PH2702
If you can't reach the previous owner or he/she is unwilling to cooperate, then the device is unusable by you. Return the iPad for a refund if you can.
Regards. -
hello my frend, i dont know what i have to do. I bought iphone 4 from ebay and it is locked can you help my to unlock ?
<Edited By Host>Only the wireless carrier to which the iPhone is locked can unlock
it. Contact them to see if they offer unlocking and if you qualify.
Apple does not unlock iPhones - wireless carrier has this responsibility. -
what if your iphone 4 does not turn on and u have no way to get the serial number what do u do
If you eject the SIM card tray the serial number is also there. It's tiny, but there.
When my iPhone won't turn on I first charge it with a known good cable for a few hours. If nothing after that I begin a warranty lookup for repair. -
Bad Service and customer service if you can get ahold of them!
Anyone else out there having problems with their service? The service use to be great but now my phone barely stays in 4g. When I try to call them I have to wait more then 20mins to get no one....I swear this cell provider is going downhill real freaking fast and I'm about to jump ship!!!
What you have encountered is a security feature called activation lock. An iPad running iOS 7 cannot be reset to a new user without the previous owner releasing the device by turning off Find My iPhone or entering their Apple ID and password.
The best thing you can do is to try an contact the person you bought the iPad from and get a refund. Chances are the iPad was stolen. -
i bought my ipad from ksa and am from egypt .. my ipad connected to the itunes in ksa but from someone else laptop and i came here to egypt and it says itunes could not connect to this ipad becuz an unknown error :S what should i do please someone tell me !!?
Your iPad is syncd with iTunes on your computer and your iTunes account controls what's in your iPad. Previously it must have been sync'd with another person's iTunes account in which case you need to completely clear it out to make it your own.
Go to Settings > General > Reset (at bottom) > Erase All Content and Settings
Then plug it into your computer and restore it with YOUR iTunes account.
Or if your have an iTunes account already setup under your name with your own apps and media -
Plug it into your computer, open iTunes if it doesn't open automatically and on your iPad page, click Restore
Let it proceed. Then the iPad will no longer be looking for someone else's account. -
i bought an ipad from a friend but he doesnt know his apple id and password and is stuck at the activation screen what do i have to do to get it unlocked
If you are trying to activate an iPad or iPhone and it is asking for the original owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. No must contact the original owner to get permission to use the device. Are you sure the "friend" who sold you this iPad was the primal owner? If you cannot contact the original owner return the device to "your friend" and get a refund. You will never be able to activate the device and no one can help you do it.
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I bought an iPhone from someone and there iCloud account is still on the device. I would like to know how to skip this step or add my own. I have never had an iPhon before so I have no idea what I am doing. Can someone please help me????
Only the previous owner can help you. They either need to provide you with the ID and password to delete the existing account, or erase the device and remove it from their account as explained here: http://support.apple.com/kb/TS4515. If they aren't willing to do that, return it and ask for your money back.
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So I bought an ipad from a friend's friend that was leaving to his home country but the ipad is linked to his account and I can't reach him to ask for the information that the ipad is asking so I was wondering if there is a way that I can reset the ipad without me having to enter his apple id and password.
No, there is not.
That person will have to release the iPad from Find My iPad or you will not be able to use it.
This explains:
http://support.apple.com/kb/HT5818 -
I recently bought an iPad from a pawnshop and when I go to set it up it keeps asking me to sign in with a previous owners ID and password. How can I bypass this, as the person is no longer reachable to get the password from. Please tell me this isn't a paperweight now?!
Without their password you have a brick. You should take it back to the shop, who shouldn't have sold it to you in this condition.
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Hi ,
I would like to ask you about purchase item transfer to ipad from mac book Itunes, But This message will be notified on screen
"This ipad could not be synced because this computer is no longer authorized with that purchased item on this ipad"
I did authorized in the store, but still did not transfer to the mac. Could you please to tell me what should I do it? Please let me know that as soon as possible.
Regards,
Thank youThe iPad is fine. But the computer you're syncing with needs to be authorised with the Apple ID that was used to buy the material on the iPad. You do this by picking the 'Authorize' item from the menu in iTunes and entering the account name and password.
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Dear Apple,
I am unable to download itones app for my windows pc that site says like "Now that you’ve downloaded iTunes, you’re just a few steps away from starting a digital entertainment collection and enjoying it on your Mac, PC, iPad, iPhone or iPod." but i couldn,t find in system.
please send the itones downloads link.
Thanks
sureshHi Suresh,
Thank you for your reply.
Devices should appear in the top right of iTunes, as seen in this image:
From:
iTunes 11 for Windows: Connect a device
http://support.apple.com/kb/PH12449
If you do not see your iOS device in this menu when you connect it to your computer, it may not be recognized by iTunes. In this case, I recommend the troubleshooting steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best,
Jeremy -
.. If the app is – in or out of background - (if in background NOT the first app) and the device locked – when you get a push message and DO NOT response straight away. let it fade off then, Later unlock, click the app icon (which will have a badge on it) and it fails to pop up my internal alert box and my notification message is gone(cannot get access to it in code).. other times it works . Including if you tap the messaeg from app centre. (this is all on a iPod 5.1.1).
Here is someone else with same problem http://stackoverflow.com/questions/7080266/receive-remote-notification-when-ios- device-is-locked-and-im-not-responding-immTell Apple
Apple - iTunes - Feedback
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