What is Apple's policy regarding supported browsers?

How long does Apple support a particular browser? On the website it looks like I can download 14 different versions + I can go to iTunes to download earlier versions - what's the policy? I want to make sure I can get help when I need it. :-)

Apple only has one Browser: Safari. You can't really download Safari for iPad as its built in and can only be udpated via the General Sytstem Updates.
Browser support for 3rd parrty browsers depends entirely on the developer of the App.
Not sure what you mean by 14 different versions though.

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What is Apple's policy on providing phone support for Leopard

I've used every Apple operating system since day one (of Apple) and have never had as many issues, especially wireless connection issues, as I have had with Leopard. I would like to call Apple and talk to their phone support folks but I would find it very frustrating to have to pay money for phone support when I've already shelled out $129 for an operating system that is clearly problematic. What is Apple's policy on providing operating system phone support??? thanks... bob...

See page 71 of the book that came with your Leopard package - 90 days of complimentary telephone support
Larry Nebel

Just ordered a MacBook pro-what is Apple's policy on getting free upgrade to Lion once released this month

What is Apple's policy in terms of free upgrades for recently purchased systems. particularly a MacBook Pro ordered directly from Apple's online store and not yet received.

Any new Mac purchased on or after June 6th qualifies. See the link below for details.
http://www.apple.com/macosx/uptodate/
If your purchase date on the invoice is on or after that date, it qualifies.
Regards,
Captfred

OK, as always I waited before downloading a new OS and I sure glad I did. On the APP store I sorted comments by most critical...and WHOA...what is Apple doing? No support for Logic 9, MS Office? Is Apple only trying to reach the iphone/iTouch crowd? HELP!

OK, as always I waited before downloading a new OS and I'm sure glad I did. On the APP store I sorted comments by most critical...and WHOA...what is Apple doing? No support for Logic 9, MS Office? Is Apple only trying to reach the iphone/iTouch crowd? HELP! I was going to buy a new Mac pro & two 27" monitors but until I see some real problem addressing by Apple...I'll keep what I have and see how everything pans out. If anyone has any comments to ally my fears, I welcome them. I've been a devoted Mac user since 1993. 7500; G4; G5; and my latest Mac Pro...Where do I go? Again...HELP!

Hi there,
If you look through ALL the reviews, they are mainly good. I feel that Lion is an excellent upgrade, although not essential.
There have been some issues with MS Office, but right now, it is up to Microsoft to issue a Lion compatible update, which will come in time. Saying this, MS Office has been working fine on my mac, it seems to be an isolated issue.
Logic 9 seems like a strange issue. Again, an update looks to be coming soon, with Lion support.
I do not feel that apple only focusing on the iPhone and iPad user base. There are many features carried along, but the machine can still be used for pro tools and use just as well. It still is a fantastic, reliable, fast, easy to use OS, which I have had very few problems with. Some additions you may not use, but they don't get in the way. You will love the new Exposé, Mission Control, as it is great for pro users who have many windows open at once, and the new spaces. You may however, never use Launchpad, but you don't have to, just drag it away from the dock!
I really reccomend buying a mac with Lion, although if you are worried about bugs, wait a few months for the issues to be ironed out, and updates to be given. Because the update is so very cheap, I really think you can hardly go wrong. Try it out with your current mac, and if you like it, go ahead and buy your new ones.
Lion is fantastic, albeit maybe rushed.
Any other queries, just ask,
Nathan

What is Apple's policy on Resolution of Movies and TV Programs?

Can anyone explain Apple's policy on the resolution of the various movies and TV episodes on offer in the iTunes store? I was surprised when I bought a short TV film (one of the Wallace and Gromit series) that it only had VGA (640 x 480) resolution, and therefore looks pretty fuzzy on my computer monitor - and would look fuzzy on a European TV screen also. For me it would have been better to buy the DVD. Apple must have some underlying idea about this, and they must have decided to lower the definition of some shows, presumably to minimise file sizes. I have seen discussions suggesting that some movies are offered in two resolutions (SD and HD), but what exactly are these really? I can't understand why anyone would buy a movie without knowing that it would look good on the screen. I suppose I'm looking for some kind of policy statement - has anyone seen one?

I am not sure I entirely follow your argument that when a 640 pixel wide image is adjusted for wide screen it can look sharper.
That's not what I was attempting to say, which was that a video from a DVD at the normal TV aspect ratio of 4:3 would be about 640x480 (the spec given for DVD resolution non-square pixels and works out to be 640x480 when the square pixels used on computer displays). So the videos and movies from the iTunes Store are right at DVD resolution (give or take a bit depending on the specific release).
Anyway, up to you whether you buy physical DVDs or buy downloads. There are good arguments for both, and what works for some people won't suit others. There won't be any huge quality difference, though, between an SD DVD and an SD video/movie purchased from the iTunes Store when it comes to resolution. How well a given movie or video was encoded will be a different matter.
Message was edited by: Dave Sawyer

What is Adobe's policy regarding ownership of files uploaded to my Creative Cloud file storage?

If I place files in my Creative Cloud file storage, does Adobe have a policy regarding employee access to these files or whether Adobe claims any rights to use my files?

Thanks Kevin.
I will add that if someone uses the Report abuse link on a file you share it will be accessed per the Terms of Use.
The only other time a file would be accessed is with explicit permission from the customer for a bug investigation. In that case we would investigate the bug but not use the file for any other purpose.

What is Apple's stand regarding OWC offering to exchange the CPU in a new MacPro 2013?

I thought to have already put this question here a short time ago.
However I cannot find it for reasons I do not understand.
Therefore here a second try.
Since a couple of days OWC is offering to swap the CPU of a new ("End 2013") Mac Pro.
They pretend their CPUs are more powerful and less expensive.
They quote the "Magnuson Moss Warranty Act" which in the USA states that a manufacturer cannot force his customers to use only the replacement parts he sells.
In their view therefore Apple could not legally void the 1 year limited coverage or the 3 year Apple Care coverage because a third party (OWC) modifies a Mac Pro.
On the other side the only "user replaceable" part in a new MacPro End 2013 according to Apple and mentioned as such in their owners manual is RAM.
While OWC says that the exchange of the CPU is performed by "highly skilled Apple technicians", even if we accept this, those technicians are not doing it in the name and as employees of Apple but working for OWC.
Therefore, either Apple approves and agrees with the changes OWC makes to their new MacPros, in which case the customer will continue to enjoy full Apple support to the so modified machine, or such a step isn't at all done with Apple's blessing and voids every coverage by Apple.
I am therefore waiting for a urgently needed clarification of this matter by Apple.
If any such third part modification of an Apple product voids all commitments of Apple to the owner of that piece of equipment, people should be warned in time before taking any risk of that kind.
However until now I find no statement whatsoever coming from Apple, either approving such measures or disapproving them entirely.
Strangely OWC pretends to deliver by themselves full coverage to a modified computer and not only regarding the CPU they exchanged but the ENTIRE MacPro!
Should that be true, then why mention the "Magnuson Moss Warranty Act" to prove that Apple CANNOT legally refuse coverage to a computer they modify?
The second point difficult to understand is that such an entire coverage of a modified MacPro would mean being able to replace if necessary ANY PART in one of these new machines, something only possible if Apple delivers to OWC whatever they need.
I hardly believe that they could get by themselves any and every part of such a new computer bypassing Apple.
Surely Apple has exclusive agreements with the suppliers of at least most of the parts needed to assemble a new MacPro.
I believe that a clear statement of Apple regarding this matter should be made and the sooner the better!

Apple has not made any public statement that I've seen, and won't do so here, these being user-to-user support forums.
While OWC says that the exchange of the CPU is performed by "highly skilled Apple technicians", even if we accept this, those technicians are not doing it in the name and as employees of Apple but working for OWC.
That would correct. The technicians may be certified by Apple for doing Mac repairs, but the technicians will not be Apple employees.
The second point difficult to understand is that such an entire coverage of a modified MacPro would mean being able to replace if necessary ANY PART in one of these new machines, something only possible if Apple delivers to OWC whatever they need.
I hardly believe that they could get by themselves any and every part of such a new computer bypassing Apple.
Surely Apple has exclusive agreements with the suppliers of at least most of the parts needed to assemble a new MacPro.
OWC is not using any Apple-provided parts. They are getting processors from other suppliers.
The normal legal stance, at least in the US, is that a manufacturer cannot refuse warranty service due to a third-party or user modification unless that modification can be shown to have led to the problem. So whether Apple would refuse or accept warranty on a modified Mac Pro would depend entirely on what the problem is, but this is what OWC is referring to.
I very much doubt that Apple will make any statement on the issue other than to direct the user to the official warranty statement. For the US, see:
http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html
but if they do choose to make a statement, it will not be here in these forums.
Regards.

What is Apple's policy on replacements for original iPhones?

I have had an original iPhone since about six months after they came out (8GB). I use it as a daily phone, but after six years, I was hoping to have it replaced (and pay out of pocket). Anyone know the costs of purchasing one from Apple? It was offered a while back, but I never took them up on it.
Screen cracked in the bottom right corner, mute switch stuck, aluminum dinged, and scratched plastic.

Repair Pricing section - http://www.apple.com/support/iphone/service/faq/
iPhone model     Out-of-Warranty Service
iPhone 5    $229
iPhone 4S     $199
iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone     $149

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

What is apple's replacement policy for a macbook pro?

Macbook Pro, 13" from Summer 2011 running Mavericks
Still under applecare, but will run out in approximately a month.
As stated above, I bought the computer in the summer. A couple months later, I took it in to the store and ended up having the logic board and entire screen replaced because there were issues with both.
This past march (2014) I took it into the store and had the hard drive cable replaced because my hard drive was "missing"
Afterwards, I was having issues with the computer shutting down randomly. I would close the lid - putting it to sleep - and then I would sometimes hear later on (not immediately afterwards) the disks start going again or the fan start blowing as if the computer was turning on again and working on something. Sometimes I would put it in my backpack and 20 minutes later take it back out and find that it was super hot and the battery had completely drained. The computer also got a lot slower. I talked with apple on the phone and the person I talked to even commented on how slow it was going as she had me open up certain things to check settings, etc. That resolved nothing so I took it in to the store. The store technicians took it and then gave me a call later and told me they found nothing wrong with it. They offered to send it in to the factory or some other repair center for a more thorough search and repair. Due to certain work circumstances, I said that I would see if things got better. A few days later, things got a lot worse and I ended up taking it to the store and having it sent out to the factory. Both times I was at the store I could see exactly what the technicians were writing down, and despite me telling them over and over again, they wrote down things that weren't really the issue. Maybe this is minor, but for example, I would tell them that my battery heated up when the computer was supposed to be asleep and it would get hot and drain completely in a very short time while it was supposed to be asleep. They would write down "battery drains quickly." They also just didn't seem to care very much - walking away and helping other people despite my appointment, etc. Well they sent it off to the factory and then shipped it back to me after replacing the logic board, battery, fan, and ram. I called apple as it was being shipped back to me and asked to talk to a manager because I thought it was rather ridiculous that my computer was having so many issues - I felt like as soon as my warranty was up it was just going to have another problem and I would end up paying for it. He to me he would extend the warranty some and he alluded to possible a possible replacement of the computer down the line if I was still having issues. The day I got the computer back, it kept trying to shut down. It froze once. I wasn't even doing much with the computer - it shouldn't have been overloaded by a long shot. I called and left a message for the manager. He called me back a couple days later and I told him what the issues were as soon as I got the computer back. However, they abated between the time I got it back and the time he called me back, so he attributed it to the fact that I had been using google chrome and said I should check my updates. I switched browsers and made sure I was updated and for a time it was ok-ish (still slow). Then I had an issue where I was copying files to my desktop. The copying went on forever and ever and my computer started freezing. I tried shutting down and I couldn't. I hit the power button and it wouldn't turn off. After forever, I finally got it to turn off and restarted. Then the random shut downs started again. And then, finally, I was left looking at a folder on a gray screen. Called the manager again and he said it was probably the hard drive cable. He said that if the cable replacement didn't fix it, we would probably be looking at replacing the computer. I took it in to the store and had it replaced. It didn't do any good. Now the manager wants me to send it to the factory again. He says that I almost had reached the amount of repair issues that would get me a new computer, but the first issues right after I got it didn't count since they weren't very recent. What is apple's policy on replacing laptops that seem to just be lemons?

We cannot answer the question nor will Apple. You will need to consult your state's lemon law to determine whether you have a case. Most likely you will need to go to arbitration. If you need to go to court you will need to hire an attorney or use small claims court if your case is eligible.
If Apple has such a policy, then only Apple knows what that policy is. So you will need to take the matter up with them through the local Apple Store.

Apple's policy for fixing broken keys

What is Apple's policy for fixing keys that have fallen off? I have three keys that have fallen off, I have two of the three keys still. If I take it in will Apple fix them and if so what about the key that I don't have? The Macbook is still under warranty.

Your local Genius Bar will replace them, free of charge under warranty, and probably in ten minutes or less.

Apple policy regarding defect unit

Sorry if I post this to the wrong forum. I don't know which is the correct room for this. If anybody have the contact info, really appreciate if you can inform me.
I bought Mac Book Pro 17’ three weeks ago.
When I tried to use for the 1st time, I found that the display has defect on it. I turned on the computer, found there was a vertical line in the middle of the screen. I immediately sent it back to the shop and asked for replacement. Unfortunatelly the shop said that they could not replace the defect unit, they would send it to service centre and they would replace the display with the new one. I have to wait for about three weeks till they called me and told me that they have fixed the display. My question : Why I could not get replacement for the computer I just bought and found it was defect for the 1st time I use ? I didn’t even fill my profile yet when I sent the computer back to the shop. I was told this procedure is Apple’s policy. For me, this is quite ridiculous, I bought the new Mac Book Pro and hope I can use it immediately, but the shop gave me the defect unit and I have to wait three weeks before I can use the computer. Lucky me,I have another computer so this was not disturb my work. But what if I didn’t have one ? I faced the similar situation some years ago with HP, they immediately replace the defect unit with the completely new unit. Why Apple can not do the same ?

Thank you so much Barbara.
Yes, I bought it from reseller. I have no idea if the policy is different between buying from reseller and directly from Apple. My expreience with another brand, I get replacement for DOA unit altough I bought from a small shop and I didn't have any deal with them before.
If anyone from Apple read this, really appreciate if you can explain about this. I just need to know, if this policy came from Apple what is the reason ? but if this is because the reseller violate Apple policy, I will be gladly inform Apple the detail reseller name so Apple can warn them. This is just to protect other customer in the future.
Once again, thank you Barbara for your explanation about this issue and your warning regarding serial number.

What is apple's upgrade policy?

What is apple's upgrade policy? As an example, if I purchased OS X Mountain Lion today and OS X Mavericks is released in the next couple of weeks, does that mean I have to purchase an upgrade in order to acquire OS X Mavericks?

Welcome to Apple Support Communities
Correct. Apple doesn't offer free upgrades for users who upgraded OS X weeks before the launch of a new OS X version. This only applies for new computers, and we don't know if this will be valid for OS X Mavericks. Also, we do not know the price of Mavericks yet

The iOS 6.01 killed the Apple SD reader on my IPad 3 (purchased new in May). What gives Apple? Support phone call useless.

The iOS 6.01 killed the Apple SD reader on my IPad 3 (purchased new in May). What gives Apple? Support phone call useless. iOS installed today November 3 and dialog box came up say device no longer supported.
It's an Apple SD card reader (purchased the same week in Syracuse,NY) and it worked fine yesterday after part one of a Day of the Dead shoot in central Mexico.
As a professional journalist I traveled with the iPad and a Nikon D80 and lenses and flash. My MacBook would be addded weight so this application (the iPad) fits the bill.
I was in Paris for a month in October and shot thousands of photos. Often did not have wireless and used the iPad as a photo safe to store the photos.
Back in the Paris apartment the Photostream worked great.
So what gives Apple...I upgrade my Ipad 1 for an Ipad 3 and now it's useless in this application and the new iOS. Was there any warning or information that this would happen? Or did you test the iOs on the iPad 4? Afterall the iPad 3 is, what 5 months old?
But, and a big BUT Apple, I can buy an iPad 4 and use the thunderbolt SD card reader. Is this how you become a world class company???
Our next Apple purchase is not going to be that...was going to be an Ipad mini for my wife to use on the road in her job. She travels giving anesthesia.
We are an Apple family....My first Apple was an Apple II and had a Newtown (that still works).
And we now have an iPhone, 2 MacBookPros, 2 Apple TVs.
My other computer is an old PC that works with my professional weather station and also interfaces with my ham radio. While I dislike the stability of Windows the system allows me to tinker and work with other devices.
How can Apple not recognize that folks do want to do thing the way they have been and also abandon DVD/CD drives from computers yet at the same time Apple will sell you its own DVD/CD drive.
I have always loved my early AppleII but had to abandon it for writing and editing (early photo editing and design was still a dream then) because most companies "did not support Apple," I was told by corporate IT people. So a love hate period of using PCs.
Now Apple does not support users but it will sell us the latest gadget. This is stupid marketing and wrong consumption by America.
I don't want to trust the Cloud for everything and want the ability to edit and stroe photos with ease and not always reply on wi-fi.
Maybe I should shell out $69 for tech support.

Hey wmhwilson,
first of all you are not addressing apple in these forums. We are all just users like you trying to help eachother out. I can almost guarantee they didn't pull the support for the card reader from ipad 3. As i have a nikon camera and d5000 and a card reader running on ipad 3 and i just did a import from the sd card after I read your comments. It could be a bug within your ipad. Try restarting the ipad, if you have everything back up to icloud do a full reset then restore from icloud.
Second, going off on a tangent about apple and their business practices, in support forums which are user based, really wont get you much help. We come here to help people like you and there are way to many folks who go out venting and we all heard it before and kinda getting bit tired off it.
Third, before doing proper diagnostics, rebooting, restoring ipad, using different SD card, try using usb connector directy to the camera, don't assume that apple pulled the plug on it. It could be a bug that slipped through testing however I highly doubt it since its working for me.
So try rebooting, restoring ipad from icloud (if you have back up), try inserting a different SD card. Since you are photographer you must have more then one. Try using the other connector that comes with camera kit.

What is Microsoft's official policy regarding the processing time for HCK2.1 Driver Submissions?

What is Microsoft's official policy regarding the processing time for HCK2.1 Driver Submissions?
Can someone point me to a document that states the official policy stating their maximum review time? This info used to be in the WLK1.6 FAQ but I don't see it for the HCK2.1 suite.
Thanks!
Al

Ian,
Thanks for your reply. Yes, I'm sure LabVIEW uses the (default) Windows timer. And yes, 1 mS is not guaranteed due to the preemptive nature of Windows (and even "RTOSs" to varying degrees), which is why I see about plus or minus 2 mS.
Apparently the Windows timer can be set by API calls. See: http://www.lucashale.com/timer-resolution/. Here's a screen shot of his TimerResolution.exe on a Windows 7 PC:
Here it is on my Windows XP PC after I set it to "Maximum" (initially it was 15.625 mS):
Notice that it sets the Maximum to less than 1 mS, which is supposed to be the max, so there are some bugs. Plus the Default button does not reset it in XP, but does work on Windows 7 or 8. (I know this is not the place to "debug" non-LabVIEW applications!)
I'll bet LabVIEW sets it, too. The only caveat, as I said, is it looks like another application can change it, since the hardware timer is a "global" timer. I have not seen this issue in my LabVIEW applications, have you?
I guess I need to do some more digging to see the code to set the timer, but it looks like the developers of LabVIEW have it figured it out.
(FYI, I did notice that running my LabVIEW app (which gives about 2 mS resolution) or a C# app, which gives 15.625 mS resolution, does not affect what TimerResolution.exe reports, so I'm not sure if it's really working correctly. If I figure it out I'll post the results.)
Ed

What is Apple's policy regarding supported browsers?

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