What is apple's upgrade policy?

What is apple's upgrade policy? As an example, if I purchased OS X Mountain Lion today and OS X Mavericks is released in the next couple of weeks, does that mean I have to purchase an upgrade in order to acquire OS X Mavericks?

Welcome to Apple Support Communities
Correct. Apple doesn't offer free upgrades for users who upgraded OS X weeks before the launch of a new OS X version. This only applies for new computers, and we don't know if this will be valid for OS X Mavericks. Also, we do not know the price of Mavericks yet

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What is apple's replacement policy for a macbook pro?

Macbook Pro, 13" from Summer 2011 running Mavericks
Still under applecare, but will run out in approximately a month.
As stated above, I bought the computer in the summer. A couple months later, I took it in to the store and ended up having the logic board and entire screen replaced because there were issues with both.
This past march (2014) I took it into the store and had the hard drive cable replaced because my hard drive was "missing"
Afterwards, I was having issues with the computer shutting down randomly. I would close the lid - putting it to sleep - and then I would sometimes hear later on (not immediately afterwards) the disks start going again or the fan start blowing as if the computer was turning on again and working on something. Sometimes I would put it in my backpack and 20 minutes later take it back out and find that it was super hot and the battery had completely drained. The computer also got a lot slower. I talked with apple on the phone and the person I talked to even commented on how slow it was going as she had me open up certain things to check settings, etc. That resolved nothing so I took it in to the store. The store technicians took it and then gave me a call later and told me they found nothing wrong with it. They offered to send it in to the factory or some other repair center for a more thorough search and repair. Due to certain work circumstances, I said that I would see if things got better. A few days later, things got a lot worse and I ended up taking it to the store and having it sent out to the factory. Both times I was at the store I could see exactly what the technicians were writing down, and despite me telling them over and over again, they wrote down things that weren't really the issue. Maybe this is minor, but for example, I would tell them that my battery heated up when the computer was supposed to be asleep and it would get hot and drain completely in a very short time while it was supposed to be asleep. They would write down "battery drains quickly." They also just didn't seem to care very much - walking away and helping other people despite my appointment, etc. Well they sent it off to the factory and then shipped it back to me after replacing the logic board, battery, fan, and ram. I called apple as it was being shipped back to me and asked to talk to a manager because I thought it was rather ridiculous that my computer was having so many issues - I felt like as soon as my warranty was up it was just going to have another problem and I would end up paying for it. He to me he would extend the warranty some and he alluded to possible a possible replacement of the computer down the line if I was still having issues. The day I got the computer back, it kept trying to shut down. It froze once. I wasn't even doing much with the computer - it shouldn't have been overloaded by a long shot. I called and left a message for the manager. He called me back a couple days later and I told him what the issues were as soon as I got the computer back. However, they abated between the time I got it back and the time he called me back, so he attributed it to the fact that I had been using google chrome and said I should check my updates. I switched browsers and made sure I was updated and for a time it was ok-ish (still slow). Then I had an issue where I was copying files to my desktop. The copying went on forever and ever and my computer started freezing. I tried shutting down and I couldn't. I hit the power button and it wouldn't turn off. After forever, I finally got it to turn off and restarted. Then the random shut downs started again. And then, finally, I was left looking at a folder on a gray screen. Called the manager again and he said it was probably the hard drive cable. He said that if the cable replacement didn't fix it, we would probably be looking at replacing the computer. I took it in to the store and had it replaced. It didn't do any good. Now the manager wants me to send it to the factory again. He says that I almost had reached the amount of repair issues that would get me a new computer, but the first issues right after I got it didn't count since they weren't very recent. What is apple's policy on replacing laptops that seem to just be lemons?

We cannot answer the question nor will Apple. You will need to consult your state's lemon law to determine whether you have a case. Most likely you will need to go to arbitration. If you need to go to court you will need to hire an attorney or use small claims court if your case is eligible.
If Apple has such a policy, then only Apple knows what that policy is. So you will need to take the matter up with them through the local Apple Store.

What is Adobe's upgrade policy?

Hello folks,
Unless I did not find the correct page, it seems that Adobe does not fully explain upgrade plans very well. For instance, is there any period of time where a customer is entitled to a free upgrade?
The reason why I ask is that I have a purchase order for Captivate 5, however, I also know that version 5.5 will soon be released (not sure exactly when as it is still in beta).
Question:
If I purchase version 5.0 today, and version 5.5 is RTM in two months, am I entitled to a free upgrade? If not, approximately how much will the update cost?
I have also called support and was put on hold for fourty minutes before I ran out of time.
Can anyone answer this question?

Wow, where did everyone go...there has been virtually no activity in this forum in a long time!
Anyhow, got the answer myself.
30 days for free upgrade. There is also a upgrade plan that can be purchased which entitles the user to free updates for two years.

IPhone 6 Upgrade Policy

What is Apple's upgrade policy regarding the iPhone 6. I have a 16GB model and have had to delete music and photos numerous times in the past 35 days and feel this model is inadequate and very frustrating. I would like to upgrade to a 64GB model.

If you purchased it through your carrier, check with them to see what your options are.
If it was from an Apple store, I believe you only have 14 days to return it. Otherwise, you have to sell it and use the proceeds to buy a new phone.
~Lyssa

Just ordered a MacBook pro-what is Apple's policy on getting free upgrade to Lion once released this month

What is Apple's policy in terms of free upgrades for recently purchased systems. particularly a MacBook Pro ordered directly from Apple's online store and not yet received.

Any new Mac purchased on or after June 6th qualifies. See the link below for details.
http://www.apple.com/macosx/uptodate/
If your purchase date on the invoice is on or after that date, it qualifies.
Regards,
Captfred

HEY APPLE! What are upgrade policy plans for new systems shipping with 10.4

I just ordered a brand new Xserver, thinking that there would be some policy in place for brand new computers shipping with 10.4, to get the new version of OSX Leopard Server (without having to buy a retail copy) - however to my surprise, there is nothing currently in place.
Will there be an upgrade policy soon for users who have just ordered new computers, currently shipping with 10.4??? Or should we return recently ordered items, and stop ordering new systems until they start shipping with 10.5?

Assumptions such as this one are often a recipe for disappointment and/or for extra expenses; I've certainly learned to be cautious with these.
In this case, there is a policy that has been in place (AFAIK) since the Leopard announcement.
For details on and requirements of the Leopard upgrade policy, do read the [Mac OS X Up To Date|http://www.apple.com/macosx/uptodate> web site.
Those folks outside the Leopard upgrade window that are upgrading to Leopard (and that don't have a separately-purchased Right-to-Upgrade) will be purchasing and ordering the upgrade. You may end up purchasing an iLife upgrade, too — if you're using it, and not already at the current release — as Mac OS X and Mac OS X Server upgrades apparently do not include an iLife upgrade.

What is Apples upgrade policy?

Hello,
I purchased my PB in early December, what is Apples upgrade policy towards MacBook?
Thanks
Frank

Hi Frank --
Here's Apple's Sales and Refunds Policies.
To the best of my knowledge, there is no "upgrade policy."
-- JDee

IPhone 3GS upgrade v3.1.3 to v4.0.1: What's Apple Doing to Resolve?

I upgraded to 4.0.1 this weekend on my iPhone 3GS and my wife's iPhone 3GS. We are now both suffering from only 5 hours of battery life.
Prior to the upgrade we enjoyed over 16 hours of battery life. The only difference is the upgraded operating system. This proves the problem is the upgrade to 4.0.1, maybe not v4.0.1 itself, but definitely the upgrade from v3.1.3 on a 3GS.
We use(d) these machines in our business and because the working business day is greater than 5 hours, this upgrade to 4.0.1 is costing us real money. If Apple wants to be considered more than an up-market toy maker, it will need to show more commitment in support of real world businesses.
Can Apple continue to refuse to accept there is a problem? I've tried ignoring the problem, like Apple, but it didn't make my battery last longer. So I guess ignoring the problem is not the correct answer? Maybe I need to hold the machine differently with v4?
I call for Apple to immediately make an optional downgrade to v3.1.3 available, or issue a fix to the v4.0.1 upgrade process/software. If any empowered employee of Apple reads this, please action immediately.
Otherwise, what is Apple doing to resolve this issue, other than ignoring it?

Hi
When you say nothing in the csauth log... do you mean nothing at all... or nothing that looks like an error?
Try setting logging to max and seeing where it gets to.
I suspect there is something in your 3.3 config that doesnt get upgraded corectly. Its impossible for every scenario to be tested - Im not sure how much upgrade testing actually gets done. Probably left until the end of the test cycle.
Darran

What is Apple's policy on providing phone support for Leopard

I've used every Apple operating system since day one (of Apple) and have never had as many issues, especially wireless connection issues, as I have had with Leopard. I would like to call Apple and talk to their phone support folks but I would find it very frustrating to have to pay money for phone support when I've already shelled out $129 for an operating system that is clearly problematic. What is Apple's policy on providing operating system phone support??? thanks... bob...

See page 71 of the book that came with your Leopard package - 90 days of complimentary telephone support
Larry Nebel

What is apple policy on replacing a first-time broken screen on iphone 4S

What is apple policy on replacing a first-time broken screen on iphone 4S

Take it into apple store. I got mine done elsewhere and it voided my warranty.
<Edited by Host>

AT&T's representative's view of upgrade policy

I just spoke to an AT&T representative (2 actually) and this is what I was told regarding the upgrade policy. I bought the original iPhone 11/2007, then upgraded to 3G on launch day with no subsidized pricing. I want to upgrade to 32GB 3GS, but cannot until 03/12/2010. I called to ask why and was told that since my line bills less than $99.00 a month I am not eligible until then. I either have to pay $499 with new contract or $699 without. I have 3 iphone lines and 2 non-iphone lines on my plan. The $220.00 a month charges are listed on one of the non-iphone lines, because I was told that's how it had to be done when I opened my account. I spend over $400 a month for my service on 5 phones, and they still will not give me the $299 price. Both reps told me it was Apple that set the prices not AT&T. (Which I think is complete BS.) I am REALLY upset that I cannot get the $299 price. I wanted to upgrade 2 phones. Now I am not doing either one. Apple just lost 2 3GS sales because of AT&T's policies.

The 3G was subsidized and you have to either pay the early termination fee or get within a few months of your contact expiring before you can get another iPhone at the subsidized price. AT&T is not doing anything the other carriers are not doing. I used to be with Verizon Worthless and they did the same thing, except they were ruder about it when you asked for an early upgrade.

Upgrade policy - a solution (of a sort)

The terms of use of Discussions expressly forbid "Discussions of Apple policies or procedures or speculation on Apple decisions."
Since just about any discussion of the fairness or implications of the lack of a discount for the new version of iWork (for or against) will violate this term of use, it is pointless to do so here. The comments will eventually get deleted in their entirety or edited to the point of removing all references to non-technical aspects of the subject, assuming there are any.
If you don't like the iWork policy, write Apple (office of the CEO, CFO, or whatever seems most relevant), use the product feedback pages, post your opinions at your favorite independent Mac site, or even write your local newspaper or contact consumer protection agencies if you think Apple is doing something so egregious they would be interested. This at least will avoid the frustrations of seeing your posts disappear or be edited.
BTW, note that AppleCare is not an appropriate channel for this either, other than possibly for obtaining appropriate contact info. The Applecare staff don't set policy, so it is pointless to demand that they do something about it.
Some links that may help:
The Apple Store (U.S.) Returns & Refunds Policy page
Apple - How to Contact Us
Apple - Product Feedback

I'm not implying anything. I'm explicitly quoting from the terms of use & explaining in as plain a language as I can manage what demonstrably happens when this term of use is ignored.
In at least one (now removed) topic people commented on the 'mysterious' disappearance of an earlier topic devoted to discussion of Apple's iWork upgrade policy. There is no mystery: if you do this, & there is no technical issue centrally involved, the post & probably the entire topic will be removed.
Likewise, "ranting" is expressly forbidden.
This is a forum intended for technical discussions of Apple's products, by & for its users. If your post isn't focused on this, it probably is wasted effort.

What is the best upgrade from 10.5.8 leopard.

i just bought a used macbook pro with 2.4GHz core 2 duo and 2 gb memory. what would be the best upgrade to OS. is that enough to run Mountain Lion?
my wife has a new macbook with mountain lion and i prefer alot of the way it looks compared to leopard.

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

I have a MacBook Air with Mac OS Os10.5.8. I tried to buy at the store to upgrade .. 10.6 It is impossible outside the U.S. because of zjp cod request. What I do to upgrade?

I have a MacBook Air with Mac OS Os10.5.8. I tried to buy from Appel store an upgrade to 10.6... It is impossible outside the U.S. because of zjp cod request. Please What I do to upgrade My operating system
Mac OS Os10.5.8?

Welcome to Apple Support Communities
Buy Mac OS X Snow Leopard at your country's Apple Online Store > http://store.apple.com/us/browse/open/country_selector Or buy Snow Leopard from Amazon > http://www.amazon.com

The iOS 6.01 killed the Apple SD reader on my IPad 3 (purchased new in May). What gives Apple? Support phone call useless.

The iOS 6.01 killed the Apple SD reader on my IPad 3 (purchased new in May). What gives Apple? Support phone call useless. iOS installed today November 3 and dialog box came up say device no longer supported.
It's an Apple SD card reader (purchased the same week in Syracuse,NY) and it worked fine yesterday after part one of a Day of the Dead shoot in central Mexico.
As a professional journalist I traveled with the iPad and a Nikon D80 and lenses and flash. My MacBook would be addded weight so this application (the iPad) fits the bill.
I was in Paris for a month in October and shot thousands of photos. Often did not have wireless and used the iPad as a photo safe to store the photos.
Back in the Paris apartment the Photostream worked great.
So what gives Apple...I upgrade my Ipad 1 for an Ipad 3 and now it's useless in this application and the new iOS. Was there any warning or information that this would happen? Or did you test the iOs on the iPad 4? Afterall the iPad 3 is, what 5 months old?
But, and a big BUT Apple, I can buy an iPad 4 and use the thunderbolt SD card reader. Is this how you become a world class company???
Our next Apple purchase is not going to be that...was going to be an Ipad mini for my wife to use on the road in her job. She travels giving anesthesia.
We are an Apple family....My first Apple was an Apple II and had a Newtown (that still works).
And we now have an iPhone, 2 MacBookPros, 2 Apple TVs.
My other computer is an old PC that works with my professional weather station and also interfaces with my ham radio. While I dislike the stability of Windows the system allows me to tinker and work with other devices.
How can Apple not recognize that folks do want to do thing the way they have been and also abandon DVD/CD drives from computers yet at the same time Apple will sell you its own DVD/CD drive.
I have always loved my early AppleII but had to abandon it for writing and editing (early photo editing and design was still a dream then) because most companies "did not support Apple," I was told by corporate IT people. So a love hate period of using PCs.
Now Apple does not support users but it will sell us the latest gadget. This is stupid marketing and wrong consumption by America.
I don't want to trust the Cloud for everything and want the ability to edit and stroe photos with ease and not always reply on wi-fi.
Maybe I should shell out $69 for tech support.

Hey wmhwilson,
first of all you are not addressing apple in these forums. We are all just users like you trying to help eachother out. I can almost guarantee they didn't pull the support for the card reader from ipad 3. As i have a nikon camera and d5000 and a card reader running on ipad 3 and i just did a import from the sd card after I read your comments. It could be a bug within your ipad. Try restarting the ipad, if you have everything back up to icloud do a full reset then restore from icloud.
Second, going off on a tangent about apple and their business practices, in support forums which are user based, really wont get you much help. We come here to help people like you and there are way to many folks who go out venting and we all heard it before and kinda getting bit tired off it.
Third, before doing proper diagnostics, rebooting, restoring ipad, using different SD card, try using usb connector directy to the camera, don't assume that apple pulled the plug on it. It could be a bug that slipped through testing however I highly doubt it since its working for me.
So try rebooting, restoring ipad from icloud (if you have back up), try inserting a different SD card. Since you are photographer you must have more then one. Try using the other connector that comes with camera kit.

What is apple's upgrade policy?

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