Where do I send a formal complaint to?

On March 14, 2014 we went into a Verizon store in another state to add a line for my son who recently graduated bootcamp. We requested a 2 year contract and asked how to cancel if he was stationed overseas. The representative in the store told us that Verizon would not cancel the contract he would have to upgrade to the international plan. She suggested we get the Edge program for one year. It would allow him pay on the phone for a year and then at the end of the year the phone was his and he would not have a contract. We agreed and she rang us up. When it came time for a receipt she had issue with the printer and could not print the receipt. She then told us to look online at our contract. Unfortunately we did not follow up and have now since found out she lied about the contract. It was deliberate fraud. This behavior is appalling. When I called in and asked to complain it was suggested we go back to the store. Well the store is two states away so that won't work. Verizon has offered no resolution. I am willing to pay for the year because that was what we agreed to however as the representative pointed out they have a 2 year signed contract. It truly saddens me that Verizon will not stand behind their word. I am only asking for what we agreed to. I am willing to pay the early termination fees and leave the plan. I have been a loyal customer for 5 years but no more.

Good evening ciyates! I am sorry to learn of the bad experience and any misinformation regarding the Edge Upgrade program http://vz.to/1dG4Hpu You can cancel that Edge agreement if you are within 14 of purchase http://bit.ly/IeiJI Please follow me (I am now following you), and send me a direct message including the store information and representative's name and I will be happy to provide feedback to the regional manager & prevent this type of issues going forward.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Where can I send a formal complaint to Verizon executives about my service?

Here is the painful story if anyone is listening.
I had a landline and Internet a few years ago. I canceled the landline and kept the Internet line. I decided on 1/15/15 to add my landline back to my plan. I went online and updated my services to include a landline. The order was supposed to be completed on 1/20. On 1/20, my Internet goes down (it's 4 days later and it's still NOT BACK UP!!!). I have called Verizon no less than TWELVE times to try to figure out what happened and when it's going to be fixed. Guess what..not one person that I have talked to knows what is wrong or how to fix it. NOT ONE! No one has offered to dispatch a service tech despite me asking, even begging. So here we are on day four and I have no phone or Internet service. This is the most horrific experience I have ever had from any service provider my entire life. I am appalled that this big huge corporation cannot fix my problem. I'm sure I will receive my bill very soon and payment will be expected promptly and if I don't pay (even though I don't have any services), they will cutoff said services and send me to collections. I am disgusted and I want this to go to the very top. Stakeholders need to hear about this and be as appalled as I am.
I'm sure my rant will fall on deaf ears or get passed around to multiple agents that aren't competent enough to understand what is going on. If anyone knows where I can file a formal complaint (looking for an executive complaint department or something equal to that), please advise. Verizon keeps their contact information hidden in some buried treasure box I think.
I have zero faith that my services will be restored. I guess I will just have to continue to trek to Panera ever day so I can access the Internet? Does that seem agreeable Verizon?
{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Where can I send a formal complaint to the corporate office?

I am extremely upset with the poor customer service that I have received by telephone, chat and most of all by the employees of the Clive, Iowa store off University. For the past 3 months, yes 3 months and a customer of over 7 years with 3 telephones in contract and a Galaxy Pad under Verizon, I would have expected to be treated as a loyal customer. However, for the past months, I have been told I was lying and basically embarrassed publicly today (by the supervisor on duty at the Clive store). I have had phone records pulled to prove that I was offered was I was offered and when called back to in fact inform me that I was correct, I did not receive an apology, but belittled to say "We do not offer these types of plans, but I "GUESS" since this was offered than we will honor it. Same scenario tonight. Went to the Clive location, basically giving up and telling them to go ahead and give me the early upgrade to the iphone 4, because after my 5-6 replacement (Motorola droid), I do not want to deal with it again. Please note I was hesitate to the early upgrade because I actually wanted the iphone 5 due to it being a new model, but the cost was $299, in which I was unsure at that time, if I could afford it. Unfortunately, due to finances and looking over things I decided to just accept the free phone, hence that is why I went to the store tonight. The supervisor than informed me that he would not give me the early upgrade and it was not notated in my account that 2-3 weeks ago I was offered this by the same store. When I asked him to talk with the rep that helped me, the rep was pulled over and stated that I was offered this by the other supervisor that was not working that night. The supervisor behind the counter than started to get out a calcaluator after I was in tears and told me that he was trying to negotiate with me. I told him, I did not want to negotiate, but just wanted to get my phone to the iphone 4, so I did not have to deal with the issues I have been have for months with my droid. After, many tears and almost hyper ventilating, I told him I could not do this anymore and asked for his supervisor's phone number, which he gave me and I walked out crying, while I had a crowd of people staring at me. It was humiliating and so uncalled for. Verizon Wireless will never receive my loyalty back and I am truly mortified at this situation. I hope and pray that this NEVER happens to anyone and that VW learns that this is not how you treat a customer that pays them for their services for over 7 years!

Hey there family5,
I appreciate your continued support over the past seven years and you're 100% correct there is no reason that you should have been treated the way you were. I will submit feedback over to the store location so that corrective action can be taken. All of your experiences with us should be positive and I want to make sure that is what happens from here going forward.
I am sorry to hear about the issues that you had with the Motorla Droid. In these cases, we normally don't offer early upgrades, but I understand that is what the store offered you and I would like to investgate this further.
Can you please follow me and dm me your mobile number? I would like to reach out to you to get the complete story of what happened so I can submit the proper feedback and see what I can do to restore your faith in Verizon Wireless. No one should be treated like this and I want to make sure that it never happens again.
KathyH_VZW
Please follow us on twitter @VZWSupport

Formal Complaint Gateway All-In-One Purchase

Hi. Can someone please provide me with the address to where I can send a formal complaint - to Best Buy as well as the appropriate Attorney General's office- regarding a computer purchase I made. Already in the process of filing with the BBB. Thanks.
Kim

What issue are you having?
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

Sending Formal Complaints

While speaking with a technician over the phone, I asked for the place I could send a formal complaint regarding my customer service experience. I was given the email address [email protected] When I just attempted to send the email, it was returned to me as a failure.
What is the correct address to send this to?
Thank you.

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have questions for HP about their products or services, please use the link below:
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This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
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Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
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Spontaneous black screen with Zen V Plus. / Where do I send it

Dear Creative,
I purchased a 2GB Zen V Plus roughly four months ago. It was a present to myself and a tool to accompany me on my long flight. (You see, I was about to spend 9 hours on a plane as I moved to the United Kingdom.) Before I purchased this lovely device, I did extensi've research. I had planned on buying an MP3 player that exhibited the features I wanted AND would last quite a while. Everything I read about the Zen V Plus was perfect. Not a complaint in sight.
Until today.
Over these past few months, I haven't actually used my Zen V very often. I can count on one hand the amount that I actually have used it. Once on a short walk to post office. Once on a walk to ASDA. Once whilst I was hoovering and waiting for my laptop to come in the post. Plus, the flight across the Atlantic -- about 2 hours continuous use. The rest of these four months, my little Zen V has been nestled away in its case, in my nightstand drawer, next to my bed.
Now that you know all this, I'm sure you can imagine my surprise when I pulled it out of its case this afternoon and discovered my screen was drastically faded. My initial thought was that it may be a problem with the contrast. So I inserted a thin object into the reset slot and powered my Zen V back on. This is when I discovered, well, nothing. A plain black screen. No lines, no text, no glow -- nothing. My buttons still glow with the blue color they always have when my Zen is powered on. Plus, when I push 'play' music happily sounds through my earbuds.
After I discovered that my precious Zen was broken, I quickly took to the Internet to find a solution. But what do I find? Several cases like mine strewn across message board after message board. Even a search for 'black screen' on the forum I'm currently posting this to returns with ten results.
Is this a problem with 'firmware' or is this a problem with design? Did you acti'vely know about this problem when these devices were tested and 'OK'd to ship? A better question is, do you care? Why is there no recall and why is there no repair time faster than two months?
Furthermore, I'm well under my warranty expiration date. It comes with a year from the date of purchase, no? The downside of this is that every bit of my Zen V paperwork is back in a box, within a box, within my storage unit in the USA.
So now that you know my problem, please help with a solution. How do I pursue repairs on my Zen V Plus? Where would I send it within the UK? Is my warranty still valid now that I've moved? If not, what will the price be to repair? Etc etc.
Don't get this letter wrong. The times that I've used my Zen V, I've absolutely loved it. It's a very nicely packaged mp3 player with some equally nice features. Trouble is, I expected it to hold out a bit longer than /3 of a year.
Love,
Vrai

Yep. Tried that. A few of times, actually. I tried to 'update the firmware' also. I did this blindly (more or less) as I couldn't actually see the screen. I just followed the physical instructions and tried each possible thing you could. I'm not actually sure if I ended up repeating myself. Did it about eight to be sure. I think there are only four options on the menu where you can access the firmware.

How to make a formal complaint?

I would like to make a formal written complaint. I have contacted Apple by telephone and was told to complete the form on apple.com/feedback, which does not provide sufficient space to make my complaint. I have visited the store and was told by the manager to visit the same website. I was also advised and provided with the stores contact details. However, the manager did state that the complaint would remain internal within the store.
I do not find that this is acceptable and I would like to make a full written formal complaint, without having to send a letter to the US.

I would like to make a formal written complaint.
Were a tuxedo while using a word processor to write the letter.
If the form on the web does not fill your needs send a letter to Apple. You can find their address in Cupertino California quite easily.

How to Lodge a Formal Complaint against an Authorized Reseller

Hi All,
I just had a bad experience with an authorized reseller in Macau (details on the incidents will be added at a later, since I will be going back to the store today to try ratify the situation again), and would really want to make a formal complaint against its service (not the product). Is there anyway that I may formally contact Apple to express my frustration, since I could not find any link in the Apple website that direct me towards something close to a "complaint departments".
Thanks in advance

If you still feel that you need to contact Apple after your visit to the store, I would send a letter to Apple corporate headquarters (address in upper right corner):
http://www.apple.com/contact/
And, you might want to address the letter to the person listed here:
http://en.wikipedia.org/wiki/RonJohnson%28Apple%29

Re: how to make a formal complaint

Hi
Having gone round and round with so called customer services. I too would like to make formal complaint. Email would be easier but the link provided by another forum member brings up a page that doesn't seem to work?? Does anyone know of one?
We have been a customer with BT for less than a month - our phones have not worked since we switched to BT and the TV we are paying for doesnt have any bbc or main itv channels. priceless. We''ve tried various 'unhelpful' customer service routes who promise to call us back to sort it and never do. I've even emailed head of retail at BT to let him in on the 'secret' of his shocking customer services set up. But still no response.
I couldn't be more amazed at the brick walls that are put up in the name of wanting to be no 1 for customer service. What a joke.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Formal Complaint to Corporate

Is this the only way to file a formal complaint to corporate? I spoke with a representative over the phone and her instructions to do this were not correct.
The back story for why I would like to do this. In January, my wife's phone was acting up so we wanted to get her a new one. Her upgrade was not due until July (however we swapped upgrades a while ago so it was actually supposed to be my upgrade) and mine is not until January 2015. We talked to the sales representative at our local Verizon store and asked him if we did the Edge program for my wife that I would still be able to upgrade my phone in July like we had planned to do. He said that it would be not be a problem and that the Edge program does not affect our upgrade date. I even confirmed this again while we were checking out.
Low and behold I logged in to check the exact date in July that I would be able to upgrade and the upgrade date was moved to January 2016. I called support and neither the representative nor her manager were able to help. They said the system would not allow them to change anything and they could not help me even though it was their own employee who gave me false information. They said I could file a complaint to corporate if I wanted to and then proceeded to give me incorrect instructions on how to do so. I have been a Verizon customer for over 10 years and have never asked them for any changes to my upgrade dates so it's not like I have any history of doing this before. I just want to be able to upgrade my phone in July like the Verizon employee told me I could, especially since my current phone is on it's last legs.

Bwick84,
I'm sorry for the trouble you have had. Something does sound amiss. Our Edge program is separate from the standard upgrade. I'd be happy to review this matter for you. Just send me a direct message: http://vz.to/1v0uLEw .
BrianP_VZW
Follow Us on Twitter @VZWSupport

How to make a formal complaint - no one seems to b...

Hi all - I'm new on here and have joined to try and find some help or answers since BT don't seem to respond to 4 formal complaints... I have had broadband issues for 4 months - the connection drops off - usually overnight (I work online on nights doing shift work) and is unreliable at the best of times. I have had an engineer out - a new hub etc. THERE IS NOTHING WRONG with my set up as it works perfectly fine when it wants to. It is my belief that BT are doing some work on our lines as other people in my village have experienced similar issues. I have informed BT that I want some explanation/compensation for my loss of work as a result of the connection dropping off. I have informed them that I will be cancelling my direct debit and not paying my most recent bill because they have not honoured their contract and given me satisfactory service - let along customer service. My complaints have been ignored. I even spoke to an operator 2 weeks ago who wanted me to pay my bill and I listed the reasons why I was not prepared to until I had received an explanation from BT as to why my broadband was not consistant. He advised me that he would pass on the information and get someone to contact me. No one has. I have now been cut off and the only direction the automated telephone system will put me in is to pay my bill and be re-connected. I am feeling undervalued as a customer - stressed with my lack of reliable broadband which I rely on for my work as I work from home - and frustrated by the fact I cannot talk to anyone. If anyone can help me I would be so grateful as I'm at my wits end. many thanks in advance.

susannah75 wrote:
Hi all - I'm new on here and have joined to try and find some help or answers since BT don't seem to respond to 4 formal complaints... I have had broadband issues for 4 months - the connection drops off - usually overnight (I work online on nights doing shift work) and is unreliable at the best of times. I have had an engineer out - a new hub etc. THERE IS NOTHING WRONG with my set up as it works perfectly fine when it wants to. It is my belief that BT are doing some work on our lines as other people in my village have experienced similar issues. I have informed BT that I want some explanation/compensation for my loss of work as a result of the connection dropping off. I have informed them that I will be cancelling my direct debit and not paying my most recent bill because they have not honoured their contract and given me satisfactory service - let along customer service. My complaints have been ignored. I even spoke to an operator 2 weeks ago who wanted me to pay my bill and I listed the reasons why I was not prepared to until I had received an explanation from BT as to why my broadband was not consistant. He advised me that he would pass on the information and get someone to contact me. No one has. I have now been cut off and the only direction the automated telephone system will put me in is to pay my bill and be re-connected. I am feeling undervalued as a customer - stressed with my lack of reliable broadband which I rely on for my work as I work from home - and frustrated by the fact I cannot talk to anyone. If anyone can help me I would be so grateful as I'm at my wits end. many thanks in advance.
Hello susannah75,
Welcome to the forum & I am sorry to hear of your problems with BT.
Perhaps moving to an alternate service provider could be a preferable option for you.
If enough people were to do this perhaps BT would have to revise and offer a more acceptable level of service?

Hi All,Where can any send me material on ABAP-HR urgent please

Hi All,Where can any send me material on ABAP-HR urgent please .
Thanks&regards.
Bharat Kumar.

Hi,
Here is a good start......
http://www.planetsap.com/hr_abap_main_page.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/c6/8a15381b80436ce10000009b38f8cf/frameset.
Regards

Information about filing a formal complaint

Two years ago my wife and I left Verizon to go to AT&T because we wanted IPhones and at the time Verizon did not offer them. The cellular reception with AT&T was awful but we had to wait out our two year contract to come back to Verizon. Our two year contract was up at the end of October and on October 30th we were at a local Verizon store to reestablish our relationship with Verizon Wireless. The sales rep ran our application and was unable to process it because of a fraud hold. First of all, both my wife and I have over 700 credit scores and and we were able to provide any information to verify who we were at the time, so I was extremely shocked that words like "fraud" were even mentioned to us while trying to reestablish out account. But after spending over 2 hours in the store with two restless babies, we were told that they would have to give us our trade in phones back but that they would call the fraud department the next day. Both my wife and I were very concerned because we knew that we weren't committing any fraud and if someone had attempted to commit fraud using our information, we wanted to know about it ASAP. The following day the sales rep was working on this issue the first thing that morning so we were certain that she was trying to help us get the matter resolved. After speaking with her she stated that someone from the fraud department would be calling my wife to verify some information, which they did and my wife provided all of the requested information to prove who she was. We were told that there was a mandatory fraud hold on our application with no reason provided; but the fraud department informed us that we would have to call back at 6:00 the next day which would have been November 1st. To make a long story short, we ended up going to another Verizon store to complete the application and were met with the same unexplained roadblock. We spent 2 1/2 hours at this store trying to get this issue resolved and once again left the store without new phones because of a hold placed on the account by the fraud department and were once again not given an explanation. We were assured by the store manager that they would work on getting the matter resolved the very next day. Since we had already paid for all of the accessories and even ported all of our contacts and emails to the new phones, we were certain that we would be able to get our new phones the next day. This morning I called the store manager and he told me that he was on hold with the fraud department and had been on hold for over an hour and that they could still not release the phones. I asked for the number so that we could also call to find out what was going on. We called the fraud department and were on hold for over an hour. Finally, a young lady came on the line and assured us that she would release the application and that it would take 2 minutes to an hour but she could not give us any information at all about why were were experiencing this issue. At this point I am beyond upset because we have NEVER ran into any problems establishing a business relationship and if we had been I'm sure that we would be given a reason why. I would like to know who we can contact to file a formal complaint for possible discrimination and poor service. I am going to be reaching out to others to see if they've had similar experiences with Verizon because I am certain that there is something going on that needs to be investigated.

First of all, I said that there was possible discrimination and that the
matter needs to be investigated. If there is a policy of discrimination
within the company it could be imposed for any number of reasons. Since
I've worked for a company and had inside knowledge of its discriminatory
practices, I know that it's not beyond the realm of possibility.
And I haven't received poor service from anyone in the local stores.
They've all seemed quite embarrassed about the fact that they had
to spend excessive time on the phone trying to get answers from their
"fraud" department to no avail. The poor service has come from the fact
that my wife and I were denied service and given no reason and the fact
that we've spent close to five hours in local stores trying to get that
service. And we were give an application number and informed that it did
not make a difference which store we went to because all of our information
was stored in the system. We went to a different store because we were in
a different city at that time and were trying to establish service before
beginning a new billing cycle with our current provider. The store went
to had absolutely no bearing on the "fraud" hold. If there is a valid
reason for the red flags, someone should be competent enough to tell us
what those reasons are and know how to verify who we are.
And I didn't attempt to start a relationship by filing a complaint. I
tried starting a relationship by dragging my family into two different
Verizon stores and patiently spending five hours of my time trying to
conduct a completely mundane transaction with a company that I had
previously done business with for over 10 years.
<< Personal comments removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

I need to send a formal complain to apple. how can i do this?

Please could anyone gave me an email to contact applec to send a formal complain to them

You were just given 2 email addresses. Those links send email.
If you want to be more specific about what part of Apple there may be more direct addresses available. Apple has over 37,000 employees. A generic message will probably not get to the right division, department or individual.
You can always try
[email protected]

How do i file a formal complaint against ATT Uverse?

That would depend on who you want to file the complaint to (e.g. another department of AT&T, a watchdog group, or a government entity), as well as what the complaint entails, and what you expect to come of your complaint.
Care to fill us in? Don't have to give details, a brief summary would do.

The BBB (Better Business Bureau) is probably the best place. Look them up online and file a formal complaint. I'm thinking of doing the same due to the data issue. I'm tired of paying for data I don't get to use. AT&T doesn't reimburse you for unused data that you pay for but don't get used in time but they sure tack on that extra $15 GB if you go over. As a "convenience " of course. I lost 5GB a few months ago. I might as well have just written AT&T a check for $50 as a gift. I was able to get out of a 2 year contract with T-Mobile for the same reason. You can pretty much name your terms. Good luck!!!

Where do I send a formal complaint to?

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