Why is HP ruining my life? lost all my stock programs like office when they "fixed" it

i am sick of dealing with HP. i sent my computer in to get fixed and the audio is still bad and the driver STILL gets stuck and i have not only lost all my data in it (thank god for external hard drives) but the programs that came stock are gone...like my windows office! this is terrible. HP...i paid too much money for this kind of malarky about customer care. someone please actually help me? i wish i had never bought this computer. dislike....

Far too easily as they make no attempt to maintain your data or software as T&C state.
A standard procedure when the machine goes in for repair with intermitant faults or unclear desciption on faults is a factory restore so all your data gone along with Office starter too.
should be easy to get a copy of office 2007 & even 2010 as many low cost promotions can be found & it is far better than the starter. you may even find you have office 2003 bundled on a cd free as I have in the past & it is still a good usable suite.
It is frustrating but quite normal unfortunatly.
Once your setup & runing well worth doing some homework on cloning of main OS partions as makes problems like these obsolete.
Another option is requesting to keep the hard drive (if not a suspected fault) thus preserves your setup & personal data security. Standard procedure with Lenovo service & repair is for customer to keep hard drive & it saves a lot of complaints & hasle for both parties ...
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