Why wont My Zen Xtra wont w

My Zne Xtra wont turn on unless i plug it in to the charger. The power button wi not work at all unless its pluged in.Message Edited by luckycharms7777 on 05-25-2005 02:09 PM

Duplicate thread. If anyone wants to reply, the other thread is here
Cat

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Nomad Zen Xtra wont boot up

my Nomad Zen Xtra wont boot up. It starts up, gets to the EAX screen, and then just hangs. I've tried the reset button, but it always just hangs at the EAX start up screen. I dont want to lose all my music files.any ideas?

I have resolved ALL of my problems. What a nightmare!
I think this is what I did (but my recollection is poor since I tried so many things).
Install Windows Media Player v and all updates. However, the WMP is crap as an organizer and full of software bugs, so don't waste time trying to organize your Nomad. Windows Media Player is hopeless. WMP also mucks up many filenames on your computer by "intelligently" renaming them! What a disaster!
I then downloaded and installed [color="#ff0000"]Creative MediaSource 5. Nothing else works. Remove all previous versions. Do not install Nomad Explorer of any kind, it will install bad drivers and still continues to report?that your Nomad is not connected, even though it is. Make sure it is off your computer and don't install any new version.
My Nomad is version 2.0.03, using an old 60Gb laptop dri've.
Media Source 5 recognizes the Nomad and allows you to sync files fine. However, before connecting to the Nomad make sure you configure your default music library etc. to stop it scouring your computer for music files. And backup your library first of all.
Using MediaSource 5 is slightly different than before. It is difficult to figure in which direction things are synchronizing, but apart from that it should work for you. I'm just glad to be able to use the Nomad again.
Use Nero to rip, not MediaSource.
I hope this hel
ps.
Ian

HELP PLZ!!! MY 40gb Zen Xtra Wont Turn O

I have had my Zen Xtra for about 0 months now. It was working fine just last night, but now today it doesn't even turn on. Is the battery dead because i always have it recharging? I don't know what to do, i don't want to lose all of my music.Message Edited by apexi303 on 0-3-2005 09:22 PM

apexi303 wrote:
Is it bad that i have the main power always connected to the player? Because thats what i did...
Just to answer that specific question, it's not bad for the player and shouldn't cause any problem.

My zen xtra wont boo

im having a problem getting my 30gig zen xtra to boot up past the eax screen, and it was working just a half an hour ago. i've tried resetting and things like that but no luck can anyone help me out?

sir, you can try searching the threads here. there are a lot of threads here that has the same concern as yours. i am sure you can find one. too bad, almost everything seems to be theoretical... no scientific explanation.

Zen Xtra Wont W

Today I let my friend listen to my Zen Xtra 40 GB MP3 player and he said "he didnt listen to it all day." at the end of the day he called me and told me it didnt work so he gave it back to me and now when i turn it on it says creative and than goes to the eax screen stays there for about idk for about a minute or two and than from there it goes to rescue mode...can somebody please help me out?

Sounds like the hard disk is failing to talk to the player. You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.
If this doesn't help, or you don't wish to try it and you are under warranty, then contact Creative Support.

My Zen Xtra wont start or cha

I paused my mp3 player and set it down. When I returned two minutes later it was frozen and I couldn't unpause it or do anything. So I removed the batery to reset it. I've always been able to turn it on again afterwards. But this time it wouldn't start up. I tried charging it, and the little charge sign doesn't even appear. It's totaly dead. Was the batery somehow drained or something? That's the only thing I could think of. Is the screen not working? I've had it for about 3 years now. So I think it's just time for a new battery. Don't you guys think that this is the case? I've never had any problems with it before of any kind. Please help me. Thank you.
-Brian

I have a very similar problem, but my Zen Xtra is just about 2 /2 months old.
First off, it has a bit of a history of crashing. It would crash about once every couple days until I upgraded to the latest firmware. Not one single crash since then. Until yesterday...
Last night, I was listening to music on it with it sitting on my desk, running on battery power. Battery was about /2 full by the battery indicator. Suddenly, it skipped to a different part of the song and the screen was all black. I took out the battery and put it back in and it hasn't powered up at all since.
The reset button does nothing. I can't reset or enter Rescue Mode.
It won't power up at all with the AC adaptor with or without the battery in. I emailed tech support at about 3 AM and got a reply before 2 PM the next day. (EXCELLENT turnaround time, Creative!) They thought the battery was dead and recommended plugging it in for 2 hours, then inserting the battery. I'm trying that, though I doubt the diagnosis is correct, as it should usually be able to start up without the battery in. Also, my multimeter tells me that battery has a steady 3.82 volts, and that when plugged in, the player is supplying 4.5 volts to the battery terminals. I admit, I haven't been too good about draining the battery lately, but that shouldn't cause it to refuse to turn on when it's plugged in.
I've ruled out the possibility that it comes on but the screen is blank. I don't hear any hard disk chatter and it doesn't play music.
I'm pretty sure it isn't bad data in RAM. I let it sit with no power overnight. This would have wiped RAM.
I know it's getting power and powering the charging circuit because of the voltage across the charging terminals. None of the buttons does anything. I suspect the hardware is b0rked. Fortunately, it's still under warranty. I hope they'll be able to transfer the hard disk to the replacement if I need to send it back, as I have no backup of most of the Data Library and I don't look forward to re-ripping lots of CDs.

Creative Nomad Jukebox Zen Xtra Wont appear in the creative mediasource organiz

I plug it into the usb dri've, and it doesnt show up. I look on My Computer, and it shows up as an audio device, and other. I go to my mediasource organizer, and it doesnt show up. I can access it on my computer, but it takes longer and I have no way of organizing my songs. I tried to re-install it, but it still doesnt work. It also doesn't work on my brothers 60gb one. Any help?

hol3_c4t,
Did you install the Nomad Jukebox Type 2 plugin also? If not, go to the download page and install those in order for the MediaSource application to identify the player.
Jason

Nomad Explorer not detecting Nomad Jukebox Zen Xtra after firmware upgr

<blockquote dir="ltr">From the firmware thread: "The Creative drivers shouldn't make any difference. An MTP device is looking for the Windows Media Player 0 MTP driver (which is installed with WMP0)."[/quote]Is that why my updated Zen Xtras (40G and 60G) are no longer recognized by Nomad Explorer on Windows XP? XP sees them. MediaMonkey sees them (and can synch). (WMP0 is installed, but I haven't tried it.) Nomad Explorer (3.0.0, 22 Sep 2004) says nothing's detected. Is this because I'm still using the latest driver (2.0.00), which the Creative download site says only supports firmware below 2.00.00. (If so, interesting choice by Creative, making us downgrade the driver.)?I wouldn't care, but Nomad Explorer is the only way (I know of) to edit the devices' names and startup bitmaps. And I wouldn't even care so much about the bitmaps, but I really really want to edit the names so that I can tell them apart in MediaMonkey's list of devices. Can we still use Nomad Explorer? Which driver should I be using? Creative's download section is anything but clear:?2.0.00 (8 Oct 2006): Supports XP but the firmware must be below 2.00.00.
.30.03 (3 Sep 2005): Supports XP but was released before firmware 2.0.03, so does it support it's?There's also a legacy OS Driver for Windows 2000 (.0.00, 27 Feb 2006) which specifically says it supports PFS players. Is this what I need? Can we no longer use Nomad Explorer on XP (even though it's listed as a download)?

Thanks, but if the Nomad Explorer requires the suite to work, I'll just have to do without it. The Creative Suite is better than it used to be, but IMO it's still not as good as MediaMonkey. Still, Creative doesn't list the Suite as being required for Explorer to work, so I don't think that's it. From the Download page:?Requirements
Windows XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition<
Creative NOMAD Jukebox 2, 3, Zen, Zen USB2.0, Zen NX, Zen Xtra or Zen Touch<
I'll try the other driver tonight and see if that's it.
Message Edited by skst on 0-0-200702:57 PM

Zen Xtra 60 gig wont turn on

Okay, I just got my xtra yesteday and its already not working, needless to say I'm not very pleased. I was listening to the player in my livingroom today and all the sudden it just shut off. I thought it might be the battery at first but when I went to plug the player into the charger it wouldnt even start to charge, so I couldnt turn it on either. I've read a few other posts and they all tend to say that I need to use the reset button, but I dont have any power to do so. PLEASE HELP!!

Maybe the battery is too dead for the charging circuit to start when you plug it in. I've seen a few different ways to "jump-start" the charging:
- If you have a switch-controlled outlet, plug it in there. Then flip the switch on and off a few times and watch to see if it starts charging. (Or you can hook everything up and then plug and unplug the AC cord.) Sometimes the resulting current spike starts it charging.
- (***This is what Tech Support says to do***) Plug in the player with the battery removed and turn it on if you can. Leave it going like that for 2 hours and then insert the battery while it's plugged in. If it doesn't start charging, take out the battery and put it in again. Try it a few times before giving up.
- (*Sort of advanced*) Use a multimeter to make sure the battery isn't full (3.8 volts) or too dead (significantly under 3 volts). (If it's full, the player's broken and has to be repaired or replaced. If it's dead, the battery is probably at the end of its life; get a new battery.) If it's close to dead, you can charge it a little bit by connecting a 4-5 volt power source to it, with correct polarity. Only charge it likt this for about a minute. Now it should have enough in it for the Zen Xtra to charge it.
The other possibility is that the player is dead. My Zen Xtra 40 GB crashed with a black screen in the middle of a song. I think there was either a partially defecti've component in it or it killed its firmware. Fortunately I was within the 90 day warranty, so I sent it in.

Zen V wont turn off - H

[size="4" color="#0000ff">Help![size="4" color="#0000ff">?[size="4" color="#0000ff">We bought 2 GB?Zen V for?our boys' birthday but have the following problems :-[size="4" color="#0000ff">?[size="4" color="#0000ff">The Zen V wont turn off - it appears jammed on the home screen. Can anyone help I am going to return to Amazon as we have had nothing but problems since we bought it in July 07.??

there is a tiny hole below the on/off switch, use a paperclip to push it to reset it. It shd solve your prob

ZEN MICRO WONT TURN ON HELP PLEASE

<FONT face=Verdana color=#cc33ff>I need help with my Zen Micro...Please!! It wont turn on, It wont charge, It wont work when i plug it into my computer. I contacted the support they want me to send it in but i dont have a receipt or proof of purchase. I bought it from the site is there a way to get my receipt online? Can someone help me figure out the problem without me haveing to send it in? PLEASE HELP ME!!!!!

What site did you buy it from? You should be able to print off a valid receipt, as long as it's not an auction site like eBay.

Nomad Zen Xtra - Why is Media Player 10 Converting to W

When I copy MP3's to Zen Xtra using Media Player 0, it converts the MP3's to WMA and I lose the track information. Can I avoid this? My MP3's are encoded at 300k. I do not want to convert to WMA...Any help would be greatly appreciated.

In WMP 0, go to Tools and select the Nomad in the Devices tab, then the Properties button. You'll now see Synchronize and Quality tabs. Select the Quality tab and uncheck "Convert files as required by this device"

Why is Zen Xtra always Rebuilding Music Library??

Help! It seems every other time I turn my Zen Xtra on, it goes through a "Rebuilding Music Library" sequency. Anyone else have this problem or know what might be the cause? Thanks.

My 60gb keeps doing it - I belei've it started happening around the time I bought a laptop and instaleld the latest creative drivers donwloads on it - could this be the case? I have heard rumours on other forums about firmware faults similar to this. Creative, can YOU please respond.....

Zen Xtra Media Explorer questions..H

I have a Zen Xtra mp3 player, and as of right now I use the Zen Xtra Media Explorer to import media and rip cds and what not. The question I have is, why I cant put folders into other folders. Sometimes the folder of a cd wont go into the folder of the artist which has other cds. I want to make everythin neater, and combine folders so its all artist folders containin the folders of the cds. On my mp3 player it always comes up right and organized. Its just in the 'organize media' option that its like that. And yes all the ID tags and all of that are the same. I dont know what to do, of if i need another program or somethin. Any help is appreciated. Thanks!!

bump!

40GB Zen Xtra-WILL charge in vehicle, but not in house

Alright, I've searched theknowledge base, read posts for half a day, and still have not found this particular twist on this problem. So, I'm gonna post a NEW one! As I said in the subject line, I have a (quote from the upper left corner of my unit) NOMAD JUKEBOX Zen Xtra, a 40 Gb model, aproximately 2 years old, been returned for hard dri've replacement once. It will no longer charge with a wall charger. I have 2 chargers,(as they sent me another when I had my unit serviced) and neither will charge my Xtra. I've tried other brands of uni'versal chargers, still no luck. However, it WILL charge using a uni'versal charger plugged into the cigarette lighter in my vehicle! The only setting it will charge my Xtra on is at 4.5 volts, so I don't get a full charge. Why they didn't make ALL mp3 players charge with the USB cable is beyond me! Any suggestions, ideas, even sympathy will be appreciated!

I have had enough of creative!!!! They say that they wont help me,
"I apologize for the inconvenience, but according to the information
provided, this product is either EOSL (End of Service Life), or you are
beyond your complimentary e-mail support period."
Obviously it has been like two years!!!
What is the point in there being a support group if most of the really big problems occur after the warranty.
Next time ill go with ipod.
I am on the bandwagon for the class action lawsuit.

Why wont My Zen Xtra wont w

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