Windows 8.1 installation issues (Sound, display, keyboard)

Hi,
i've installed Windows 8.1 but i got no sound, no dual screen although i installed all bootcamp drivers as described in the pdf file next to bootcamp installer.
I need to remeber how a PC keyboard look like to type correctly.
can you please help me?

Hi,
Which log did you checked, could you find the setup.etl file in %WINDIR%\Panther?
It should have $windows.~bt\Sources\Panther log file. please check it.
You can refer to the link below for more details about Windows 8 installation log.
Windows Setup Log Files and Event Logs:http://technet.microsoft.com/en-us/library/hh824819.aspx
If problem persists, I would like to suggest you to make a clean install on other drive for test, to make sure this problem was not caused by hardware problem.
Note: before Windows installation, please backup all files on the drive which Windows 8.1 would be installed. Also make sure the hardware driver such as BIOS, Motherboard was upgrade to be latest.
Roger Lu
TechNet Community Support

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    03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:20 : After Check for INSTALL_TYPE.
    03-19-2013,17:34:20 : CDlgSerialNumber Pass Function.
    03-19-2013,17:34:20 : CDlgCAS Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_MODE.
    03-19-2013,17:34:20 : CDlgClone Pass Function.
    03-19-2013,17:34:20 : CDlgClone not passed.
    03-19-2013,17:34:20 : CDlgRemoteChooseCustom Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:20 : Install Summary XML File:
    03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.xml
    03-19-2013,17:34:20 : Install Summary XSL File:
    03-19-2013,17:34:20 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
    03-19-2013,17:34:20 : Install Summary HTML File:
    03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.htm
    03-19-2013,17:34:20 : Not Quickstart Edition
    03-19-2013,17:34:20 : Entering GetSQLAndCASOInformation
    03-19-2013,17:34:20 : Leaving GetSQLAndCASOInformation
    03-19-2013,17:34:20 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:20 : m_bUseNativeClient = 1
    03-19-2013,17:34:20 : *************** About Backing Up Exchange 2007 Servers *************** To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this
    computer.  The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft
    Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:34:21 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:27 : Executing InstallLiveUpdate.
    03-19-2013,17:34:40 : Installing .Net Framework 2.0 SP1.
    03-19-2013,17:34:40 : Checking for .Net Framework 2.0 SP1.
    03-19-2013,17:34:40 : Vista or Longhorn server.  Not installing .NET Frameworks.
    03-19-2013,17:34:40 : .NET Framework was detected.  Skipping install.
    03-19-2013,17:34:41 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:34:41 : m_bUseNativeClient = 1
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
    03-19-2013,17:34:41 : SQL Server version 9
    03-19-2013,17:34:41 : SQL version returned:  9
    03-19-2013,17:34:41 : Executing SQL_GetServicePack.
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:34:41 : Connected to SQL Server.
    03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:34:41 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:34:41 : Connected to SQL Server.
    03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Express Edition
    03-19-2013,17:34:41 : "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD=""
    UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
    03-19-2013,17:34:45 : V-225-53:  ERROR: Failed to install SQL Express BKUPEXEC instance with error 1601.  ***To search for information about this error, click
    here
    03-19-2013,17:34:45 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
    03-19-2013,17:34:45 : Failed to install third party products.
    03-19-2013,17:37:25 : Validating install complete
    03-19-2013,17:37:25 : Success unloading BEINSTDLGS.DLL.
    03-19-2013,17:37:25 : CLEANUP: Install has removed the following files from: C:\Users\ADMINI~1\AppData\Local\Temp\1\{BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:37:25 : Removed files:
    03-19-2013,17:37:25 : ERROR:  Installation failed with error 1603.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,17:41:16 : Windows Operating System Version: 6.1
    03-19-2013,17:41:16 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,17:41:18 : Executing managed _Setup:
    03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,17:41:18 : Loading XML from:
    03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:41:18 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:41:18 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:41:19 : Launching UI Install
    03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:41:19 : m_bUseNativeClient = 1
    03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:41:20 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:41:20 : CopySupportFiles
    03-19-2013,17:41:20 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,17:41:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:41:20 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:41:20 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:41:28 : Typical install value is set to : True
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:43:04 : Install is not executing as the service account.
    03-19-2013,17:43:04 : Successfully Logged on as service account.
    03-19-2013,17:43:04 : Successfully impersonated service account.
    03-19-2013,17:43:04 : EUserName value successfully written to the registry.
    03-19-2013,17:43:04 : EPassword value successfully written to the registry.
    03-19-2013,17:43:04 : EDomain value successfully written to the registry.
    03-19-2013,17:43:09 : There were no remote computers selected for install
    03-19-2013,17:43:09 : m_bUseNativeClient = 1
    03-19-2013,17:43:09 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:43:10 : Terminal Services enabled.
    03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
    03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:43:11 : Executing InstallLiveUpdate.
    03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:36 : Starting Install
    03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:36 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:44:36 : Discovered Total Actions: 115
    03-19-2013,17:44:36 : The return code from the MSI is: 1601
    03-19-2013,17:44:36 : Cleaning up the symc status key
    03-19-2013,17:44:36 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:44:36 : Clean up Symantec installer keys.
    03-19-2013,17:44:37 : Terminal Services enabled.
    03-19-2013,17:44:37 : Terminal Services server has been set to Execute mode.
    03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,17:44:57 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,17:44:57 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,17:45:25 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:45:28 : Gathering Telemetry items
    03-19-2013,17:45:28 : Failed to start the management service
    03-19-2013,17:45:28 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,17:45:28 : Sending Telemetry to Symantec
    03-19-2013,17:45:28 : Transmit Telemetry initialized.
    03-19-2013,17:45:28 : TelemetryRegistryHelpers initialized.
    03-19-2013,17:45:29 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,17:56:31 : Windows Operating System Version: 6.1
    03-19-2013,17:56:31 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,17:56:33 : Executing managed _Setup:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,17:56:33 : Loading XML from:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:56:34 : Launching UI Install
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : m_bUseNativeClient = 1
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:56:35 : CopySupportFiles
    03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:56:49 : Typical install value is set to : True
    03-19-2013,17:56:50 : Executing SQL_GetServicePack.
    03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : Executing SQL_GetServicePack.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:57:37 : m_bUseNativeClient = 1
    03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:58:41 : Install is not executing as the service account.
    03-19-2013,17:58:41 : Successfully Logged on as service account.
    03-19-2013,17:58:41 : Successfully impersonated service account.
    03-19-2013,17:58:41 : EUserName value successfully written to the registry.
    03-19-2013,17:58:41 : EPassword value successfully written to the registry.
    03-19-2013,17:58:41 : EDomain value successfully written to the registry.
    03-19-2013,17:58:51 : There were no remote computers selected for install
    03-19-2013,17:58:51 : m_bUseNativeClient = 1
    03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:58:52 : Terminal Services enabled.
    03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
    03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:58:54 : Executing InstallLiveUpdate.
    03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Starting Install
    03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:59:08 : Discovered Total Actions: 115
    03-19-2013,17:59:08 : The return code from the MSI is: 1601
    03-19-2013,17:59:08 : Cleaning up the symc status key
    03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:59:08 : Clean up Symantec installer keys.
    03-19-2013,17:59:10 : Terminal Services enabled.
    03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:00:01 : The return code is: 0
    03-19-2013,18:00:01 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:02:24 : Windows Operating System Version: 6.1
    03-19-2013,18:02:24 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:02:26 : Executing managed _Setup:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:02:26 : Loading XML from:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:02:26 : Launching UI Install
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : m_bUseNativeClient = 1
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:02:26 : CopySupportFiles
    03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:11 : The return code is: 0
    03-19-2013,18:03:11 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:03:21 : Windows Operating System Version: 6.1
    03-19-2013,18:03:21 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:22 : Windows Operating System Version: 6.1
    03-19-2013,18:03:22 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:23 : Executing managed _Setup:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:23 : Loading XML from:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Launching UI Install
    03-19-2013,18:03:24 : Executing managed _Setup:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : m_bUseNativeClient = 1
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : Loading XML from:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:24 : CopySupportFiles
    03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:58 : Typical install value is set to : True
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:05:35 : Install is not executing as the service account.
    03-19-2013,18:05:35 : Successfully Logged on as service account.
    03-19-2013,18:05:35 : Successfully impersonated service account.
    03-19-2013,18:05:35 : EUserName value successfully written to the registry.
    03-19-2013,18:05:35 : EPassword value successfully written to the registry.
    03-19-2013,18:05:35 : EDomain value successfully written to the registry.
    03-19-2013,18:05:36 : There were no remote computers selected for install
    03-19-2013,18:05:36 : m_bUseNativeClient = 1
    03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:05:37 : Terminal Services enabled.
    03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
    03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:05:38 : Executing InstallLiveUpdate.
    03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Starting Install
    03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:05:50 : Discovered Total Actions: 115
    03-19-2013,18:05:50 : The return code from the MSI is: 1601
    03-19-2013,18:05:51 : Cleaning up the symc status key
    03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:05:51 : Clean up Symantec installer keys.
    03-19-2013,18:05:51 : Terminal Services enabled.
    03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:06:32 : The return code is: 0
    03-19-2013,18:06:32 : SUCCESS:  Installation has completed successfully.
    03-19-2013,18:07:36 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:07:39 : Error initializing shared data
    03-19-2013,18:07:39 : ERROR:  Installation failed with error 1603. GetLastError = :0
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:47 : Launching UI Install
    03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : m_bUseNativeClient = 1
    03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:13:48 : CopySupportFiles
    03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:13:54 : Typical install value is set to : True
    03-19-2013,18:13:55 : m_bUseNativeClient = 1
    03-19-2013,18:13:55 : Executing SQL_GetServicePack.
    03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : Executing SQL_GetServicePack.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:16:09 : Service account specified is not valid
    03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
    03-19-2013,18:16:10 : Error validating service account credentials.
    03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:16:20 : Install is not executing as the service account.
    03-19-2013,18:16:20 : Successfully Logged on as service account.
    03-19-2013,18:16:20 : Successfully impersonated service account.
    03-19-2013,18:16:20 : EUserName value successfully written to the registry.
    03-19-2013,18:16:20 : EPassword value successfully written to the registry.
    03-19-2013,18:16:20 : EDomain value successfully written to the registry.
    03-19-2013,18:16:22 : There were no remote computers selected for install
    03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:16:23 : Terminal Services enabled.
    03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
    03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:16:25 : Executing InstallLiveUpdate.
    03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Starting Install
    03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:16:39 : Discovered Total Actions: 115
    03-19-2013,18:16:39 : The return code from the MSI is: 1601
    03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:16:39 : Clean up Symantec installer keys.
    03-19-2013,18:16:39 : Cleaning up the symc status key
    03-19-2013,18:16:41 : Terminal Services enabled.
    03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:09 : Gathering Telemetry items
    03-19-2013,18:17:09 : Failed to start the management service
    03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,18:17:09 : Sending Telemetry to Symantec
    03-19-2013,18:17:09 : Transmit Telemetry initialized.
    03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
    03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
    03-19-2013,18:17:33 : Telemetry transmission failed.  Data was not sent.
    03-19-2013,18:17:33 : The return code is: 1601
    03-19-2013,18:17:33 : ERROR:  Installation failed with error 1601. GetLastError = :0
    03-19-2013,18:17:48 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:17:51 : Error initializing shared data
    03-19-2013,18:53:53 : m_bUseNativeClient = 1
    03-19-2013,18:53:53 : Executing SQL_GetServicePack.
    03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : Executing SQL_GetServicePack.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : m_bUseNativeClient = 1
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:58:06 : Windows Operating System Version: 6.1
    03-19-2013,18:58:06 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:58:08 : Executing managed _Setup:
    03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:58:09 : Loading XML from:
    03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:58:09 : Launching UI Install
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : m_bUseNativeClient = 1
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:58:10 : CopySupportFiles
    03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:58:15 : Typical install value is set to : True
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:59:43 : Install is not executing as the service account.
    03-19-2013,18:59:43 : Successfully Logged on as service account.
    03-19-2013,18:59:44 : Successfully impersonated service account.
    03-19-2013,18:59:44 : EUserName value successfully written to the registry.
    03-19-2013,18:59:44 : EPassword value successfully written to the registry.
    03-19-2013,18:59:44 : EDomain value successfully written to the registry.
    03-19-2013,18:59:46 : There were no remote computers selected for install
    03-19-2013,18:59:46 : m_bUseNativeClient = 1
    03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:59:47 : Terminal Services enabled.
    03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
    03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:59:49 : Executing InstallLiveUpdate.
    03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Starting Install
    03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,19:00:03 : Discovered Total Actions: 115
    03-19-2013,19:00:03 : The return code from the MSI is: 1601
    03-19-2013,19:00:03 : Cleaning up the symc status key
    03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,19:00:03 : Clean up Symantec installer keys.
    03-19-2013,19:00:05 : Terminal Services enabled.
    03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:10 : Gathering Telemetry items
    03-19-2013,19:00:10 : Failed to start the management service
    03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,19:00:10 : Sending Telemetry to Symantec
    03-19-2013,19:00:10 : Transmit Telemetry initialized.
    03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
    03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
    03-19-2013,19:00:10 : The return code is: 1601
    03-19-2013,19:00:11 : ERROR:  Installation failed with error 1601. GetLastError = :0 
    DJH

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    multi-page control, and all the other controls are missing - hence the new compile errors on controls that used to exist. If I remove that userform and save the file, the project compiles, but opening a new document from the template will result in "Word
    has stopped working..."
    I can actually reproduce this behavior starting from scratch - new blank document, save as a .dotm. Create a new userform and add a multipage control. Clicking any control in the toolbox to add it to the form will result in a "Type Mismatch" error,
    even though there's no VBA code. I can then successfully add the control to the form. But, once I save and reopen the template, the multi-page control is blank, and the other controls I put on it disappear.
    I at one point got an error from the VB Editor that it "could not open macro storage" and the included help suggested that might be due to an incorrect version of vbe7.dll.
    The only copy of vbe7.dll I could find was at:
    c:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1
    The dll version was 7.1.10.44
    I tried replacing that file with a vbe7.dll file from a working computer (version 7.0.15.89 from c:\Program Files (x86)\Common Files\microsoft shared\VBA\VBA7), but that just resulted in the VB editor not loading at all.
    I have tried both a 32bit Click-to-run version of Office 2013, and installing off a CD with 64bit Office 2013, both had exactly the same error.
    The reason I'm wondering if it's a high-DPI display related error is that googling about vbe7.dll errors, I came across this hotfix:
    http://support.microsoft.com/kb/2880496/en-us
    which claims it "Fixes various Visual Basic for Applications (VBA) issues with displays on high-DPI devices."
    Neither the 32bit or 64bit installer for that hotfix would run, they said there was no affected programs installed.
    My reasoning for suspecting a hardware/DLL incompatibility is this:
    1) It's not the template or the VBA code, since those work elsewhere and the same behavior happens with any file with a userform
    2) It's not the Office version, since both 32/64 bit, MSI and Click-to-run didn't work
    3) It's not Windows 8.1, since this same template works fine on other machines
    4) The first time I open the template on the affected machines, it works fine - but the template is shipped compacted and decompiled. After I open it once and then close, Word has compiled the code and corrupted it somehow, because whatever the first userform
    was in the list shows up as blank.
    5) It feels hardware-specific, since out of hundreds of machines, I've only seen this behavior on two of the same laptop model - seems like too much of a coincidence.
    Is there any chance the VBE in Office 2013 is somehow incompatible with this hardware? If that might be the case, does anyone have any idea how I'd go about testing and/or fixing it?
    Any thoughts are much appreciated.

    Hi Chris,
    Try the following.
    Download the IDT Audio installer on the link below and save it to your Downloads folder.
    http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59861.exe
    When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  If you see an entry for IDT HD Audio ( or very similar IDT entry ), right click the device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.  If there was no IDT entry, just proceed below.
    When complete, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.
    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
    Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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